Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.
| Product | Market Share (%) |
|---|---|
| Ivanti Neurons for ITSM | 2.4% |
| ServiceNow | 21.2% |
| JIRA Service Management | 8.8% |
| Other | 67.6% |
| Type | Title | Date | |
|---|---|---|---|
| Category | Help Desk Software | Aug 29, 2025 | Download |
| Product | Reviews, tips, and advice from real users | Aug 29, 2025 | Download |
| Comparison | Ivanti Neurons for ITSM vs ServiceNow | Aug 29, 2025 | Download |
| Comparison | Ivanti Neurons for ITSM vs JIRA Service Management | Aug 29, 2025 | Download |
| Comparison | Ivanti Neurons for ITSM vs ManageEngine ServiceDesk Plus | Aug 29, 2025 | Download |
| Title | Rating | Mindshare | Recommending | |
|---|---|---|---|---|
| ServiceNow | 4.2 | 21.2% | 91% | 223 interviewsAdd to research |
| NinjaOne | 4.1 | N/A | 94% | 18 interviewsAdd to research |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 3 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 47 |
| Midsize Enterprise | 27 |
| Large Enterprise | 146 |
Ivanti Neurons for ITSM was previously known as HEAT Service Management.
AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University
| Author info | Rating | Review Summary |
|---|---|---|
| Consultant ITSM at Easydesk | 4.5 | I use Ivanti Neurons for its flexibility to adjust workflows, integrate solutions, and manage incidents. It features an easy interface and effective dashboards. Improvements are needed in system integration without extensive development, despite iPaaS being introduced to address this. |
| Director - Sales & Operations - India at Intertec Systems | 4.5 | I use Ivanti Neurons for ITSM for service management due to its ITIL 4-certified processes and flexibility with workflow building. The powerful platform supports hyper-automation but needs improved patching for non-Windows OSes like Linux. |
| Infrastructure Engineer at SeniorsIt | 4.0 | Ivanti Neurons for ITSM is a powerful IT service management tool that combines ITSM and ITAM capabilities, offering workflow configuration and automation. While user-friendly with a no-code interface, ITIL experience benefits managers. Localization could be improved. |
| Manager, Application Support at a university with 1,001-5,000 employees | 3.5 | Ivanti Neurons for ITSM lacks a strong support model and has limitations in its self-service portal and survey customization. It also has a weak community presence, making professional services a necessity for effective implementation. |
| Solution Consultant at PDT | 3.5 | I implemented Ivanti Neurons for ITSM by integrating it with third-party solutions like LDAP and Azure, finding it cost-effective and customizable. While it offers ROI, it needs a simpler interface and more ERP integrations compared to ServiceNow's superior stability. |
| Solutions Architect at Nile | 4.5 | We use Ivanti Neurons for ITSM to transition customers from paper to digital in HR and finance systems. Its assistance with incident, project, and service management is valuable, though integration with SolarWinds would enhance it. It's easy to set up and stable. |
| Principal Accountant at Botswana Government | 3.0 | No summary available |
| Cyber Security Engineer at a tech services company with 11-50 employees | 4.5 | We primarily use Ivanti Neurons for ITSM for customer support and patch management. I value its cloud-based features for automatic updates and productivity. However, price improvements and better hybrid environment support are needed. We also consider ManageEngine for client onboarding. |
