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IBM Cloud Pak for Automation Reviews

Vendor: IBM
4.0 out of 5
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What is IBM Cloud Pak for Automation?

IBM Cloud Pak for Automation offers design, build, run, and automation services to rapidly scale your programs and fully execute and operationalize an automation strategy.

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IBM Cloud Pak for Automation is the #22 ranked solution in top Process Automation solutions. PeerSpot users give IBM Cloud Pak for Automation an average rating of 8.0 out of 10. IBM Cloud Pak for Automation is most commonly compared to Appian: IBM Cloud Pak for Automation vs Appian.
Buyer's Guide
Process Automation
July 2025
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Helped 866,088 peers since 2012

IBM Cloud Pak for Automation mindshare

As of August 2025, the mindshare of IBM Cloud Pak for Automation in the Process Automation category stands at 0.5%, up from 0.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Process Automation Market Share Distribution
ProductMarket Share (%)
IBM Cloud Pak for Automation0.5%
Camunda25.8%
Temporal7.5%
Other66.2%
Process Automation
 
 
Key learnings from peers

Valuable Features

  • "I believe two significant features of IBM Cloud Pak for Automation are the focus on SLA management and the capability to handle parallel instances effectively. Parallel instances, for instance, are valuable when dealing with a large number of users, enabling tasks to be performed concurrently for efficient system operation. The SLA aspect is crucial for tracking and ensuring timely completion of tasks. Additionally, the cloud compatibility of IBM BAW allows for seamless migration from on-premises to the cloud. This version also includes a business rule management system for storing and managing business rules effectively."
  • "What this product allows us to do is to move from on-prem instances where we are running independent instances of FileNet, Datacap, and ODM. It allows us to leverage container-based resiliency and availability modeling so that we have some visibility across the CP4BA ecosystem. We're now migrating all of our data to be in the Cloud Object Storage, and we can now use some of the features of Azure in terms of how we store and retrieve content for our members and our providers."

Room for Improvement

  • "I believe there is room for improvement in the user interface, particularly in the Process Portal that customers use to view and manage their tasks. The UI of the Process Portal needs enhancement. Additionally, in the next release, I would like to see improved compatibility with Angular, allowing for direct integration with front-end systems. It would be beneficial to have built-in GUI features based on Angular within the system, rather than developing separate applications externally. This, in turn, would provide a more seamless and enhanced front-end experience."
  • "One of the challenges we're having is finding vendors who have experience in developing on the cloud. We can find developers on the old platform, but it is leading-edge technology. So, we are having some challenges, and IBM is assisting us to find vendor partners. To be able to leverage all the capabilities of the new platform, we have to upgrade our existing ecosystem of FileNet applications. Upgrading to the new platform while trying to modernize is always challenging because it is like you have a moving target."

Pricing

  • "IBM Cloud Pak for Automation is relatively expensive, especially considering it is designed for long-living processes, not for normal automation needs. On a scale of one to ten, I would rate the pricing at around 9.There are no additional costs beyond the standard licensing fees, but IBM has multiple pricing models that make it expensive in its own way. Different plans are available, but overall, the experience suggests it is a costly solution."
  • "Its cost is almost the same or comparable to what we pay with FileNet, but I'm not sure what we pay a year.A good part of CP4BA is the CPU-based licensing model. When we're dealing with 50,000 dentists, for example, if we were to use Salesforce, we would be hit with the licensing of 50,000 dentists, whereas when we build out in CP4BA, it is just based on our CPU usage, not on individual licenses."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Process Automation Buyer's Guide for additional reliable information.

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Process Automation

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IBM Cloud Pak for Automation Reviews Summary
Author infoRatingReview Summary
Vice President - Digital Automation Services at Techvista Systems4.5IBM Cloud Pak for Automation offers a consolidated licensing structure and valuable features like SLA management and parallel processing. However, it requires UI enhancements in the Process Portal and improved Angular compatibility for better front-end integration.
Business Architect at a comms service provider with 5,001-10,000 employees3.5No summary available