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IBM Cloud Pak for Automation vs SS&C Blue Prism comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Ranking in Business Orchestration and Automation Technologies
2nd
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
668
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
IBM Cloud Pak for Automation
Ranking in Business Orchestration and Automation Technologies
32nd
Average Rating
8.0
Reviews Sentiment
5.8
Number of Reviews
2
Ranking in other categories
Process Automation (37th)
SS&C Blue Prism
Ranking in Business Orchestration and Automation Technologies
20th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
10
Ranking in other categories
Business Process Design (12th), Business Process Management (BPM) (12th), Process Automation (12th), Medical Insurance Claims Software (1st), Insurance Claims Processing (1st), Document Management Software (6th), Low-Code Development Platforms (17th), Intelligent Document Processing (IDP) (9th), Loan Management Software (2nd), Document Automation Software (3rd), AI Customer Experience Personalization (20th), AI Finance & Accounting (5th)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
SYEDMUJTABA - PeerSpot reviewer
Vice President - Digital Automation Services at Techvista Systems
Effectively handles parallel instances effectively
I find it quite straightforward, perhaps around 8.5 out of 10 in terms of ease. When we upgraded from the old version of IBM BPM to the new one within IBM Cloud Pak for Automation, we didn't encounter any major issues. There were some minor ones, but they were easy to overcome.The migration process was part of our deployment strategy. We had a plan to migrate two processes per week from on-premises to the cloud. The migration involved taking the instances and migrating them to the new environment. There is an inbuilt feature in IBM Cloud Pak for Automation that facilitates the migration process, although I personally haven't conducted it myself; it's managed by my team. Overall, the setup process was relatively smooth.
Biwod Duncan - PeerSpot reviewer
Account Manager at a manufacturing company with 5,001-10,000 employees
Automation has saved thousands of hours by processing bulk data and managing emails efficiently
The best features SS&C Blue Prism offers include powerful automation, easy-to-use process flow, and excellent integration capabilities. Data manipulation and handling is very easy and user-friendly. It is very secure, especially in handling sensitive data such as credentials. One of my favorite features of SS&C Blue Prism that stands out is its seamless integration with various systems. This includes features such as load balancing, encryption, audit, and spying modes. The capability proves to be a significant advantage when automating tasks across different applications and platforms, which saves a lot of time. The email handling feature is spot-on, and we are able to automate these tasks easily, saving a lot of time. SS&C Blue Prism has positively impacted my organization as it can easily handle a large amount of data, being very scalable. It also saves time through automation of email. It saved a considerable amount of time, more than 5,000 hours of manual work so far. It saved a considerable amount of money as well. The costing metrics will improve largely. It also requires very little coding. Instead of hiring new people trained in a specific tool, we were able to manage this with the existing workforce with a few weekend classes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I started my RPA journey with Automation Anywhere only because it is the best available solution in the market."
"It is easy to fix bug issues which you encounter in the post-production process."
"Overall, based on my experience with Automation Anywhere, I would rate it a nine out of ten."
"From a manageability perspective, this solution is very good."
"The technical support is something that I rely on if I have any queries or if I have to work on another alternate approach."
"We work in the business process outsourcing arena, it has improved our organization mainly around freeing up people to do other things and that can be quite large numbers, in the high tens, even hundreds of people that can be freed up to do other work."
"ROI is good and impressive after using automation anywhere RPA platform."
"I have been using this solution for a while now, and I think that it is a very good platform."
"I believe two significant features of IBM Cloud Pak for Automation are the focus on SLA management and the capability to handle parallel instances effectively. Parallel instances, for instance, are valuable when dealing with a large number of users, enabling tasks to be performed concurrently for efficient system operation. The SLA aspect is crucial for tracking and ensuring timely completion of tasks. Additionally, the cloud compatibility of IBM BAW allows for seamless migration from on-premises to the cloud. This version also includes a business rule management system for storing and managing business rules effectively."
"What this product allows us to do is to move from on-prem instances where we are running independent instances of FileNet, Datacap, and ODM. It allows us to leverage container-based resiliency and availability modeling so that we have some visibility across the CP4BA ecosystem. We're now migrating all of our data to be in the Cloud Object Storage, and we can now use some of the features of Azure in terms of how we store and retrieve content for our members and our providers."
"I find the design studio, where I can build the automation, and the control room feature, which allows me to run and monitor the automation, to be the most useful."
"The key feature of SS&C that I find valuable is the general workflow visibility."
"Some important features include the language capabilities, which are crucial since RPA has to read the documents provided by the customer."
"We have converted manual processes into RPA processes, leading to significant time, money, and quality savings."
 

Cons

"I would like to have a cloud-based version with support."
"I would like to see web and cloud-based platforms for future releases."
"In terms of speed in Automation Anywhere, I feel it is taking a slightly longer time."
"The customer service could be improved."
"Although Automation Anywhere is a GUI-based platform with drag-and-drop functionality, non-technical business users struggle to implement it due to the complexities of operationalizing automation within a business context."
"The scheduling is a little difficult at times."
"The product's technical support could use improvement."
"The price has room for improvement."
"I believe there is room for improvement in the user interface, particularly in the Process Portal that customers use to view and manage their tasks. The UI of the Process Portal needs enhancement. Additionally, in the next release, I would like to see improved compatibility with Angular, allowing for direct integration with front-end systems. It would be beneficial to have built-in GUI features based on Angular within the system, rather than developing separate applications externally. This, in turn, would provide a more seamless and enhanced front-end experience."
"One of the challenges we're having is finding vendors who have experience in developing on the cloud. We can find developers on the old platform, but it is leading-edge technology. So, we are having some challenges, and IBM is assisting us to find vendor partners. To be able to leverage all the capabilities of the new platform, we have to upgrade our existing ecosystem of FileNet applications. Upgrading to the new platform while trying to modernize is always challenging because it is like you have a moving target."
"Upgrading to the new platform while trying to modernize is always challenging because it is like you have a moving target."
"I noticed that it lacks the ability to automatically record the process steps like some of its competitors."
"Regarding improvements, I perceive that the Desktop automation needs enhancements, especially in input stages for dropdown options."
"There is a need for improved integration with external systems in SS&C."
"Blue Prism is more costly than UiPath in terms of robotic licenses and orchestrators."
 

Pricing and Cost Advice

"Cost-wise, it is fine. A lot of medium businesses prefer Automation Anywhere. The development cost is also lower."
"There is an annual license to use the solution."
"They give us a good deal on the licensing because we bundle and customize things. If you ask to get a bulk business deal, you will receive more benefit. If you take other products from the suite, like IQ Bot, you can also receive a deal on the licensing."
"The licensing cost could be improved. It costs a lot. At the very least, the developer licenses and the control panels should be made free to enterprises, and the production environment licensed."
"The solution is costly and the licensing is very confusing."
"I think the pricing is reasonable, but clients often perceive it as expensive."
"The licensing cost for Automation Anywhere is high."
"Automation Anywhere has an advantage in terms of licensing. It is more cost-efficient compared to all other RPA platforms. It is a recommended solution when clients need a cost-efficient automation tool to perform unattended automation."
"IBM Cloud Pak for Automation is relatively expensive, especially considering it is designed for long-living processes, not for normal automation needs. On a scale of one to ten, I would rate the pricing at around 9. There are no additional costs beyond the standard licensing fees, but IBM has multiple pricing models that make it expensive in its own way. Different plans are available, but overall, the experience suggests it is a costly solution."
"Its cost is almost the same or comparable to what we pay with FileNet, but I'm not sure what we pay a year. A good part of CP4BA is the CPU-based licensing model. When we're dealing with 50,000 dentists, for example, if we were to use Salesforce, we would be hit with the licensing of 50,000 dentists, whereas when we build out in CP4BA, it is just based on our CPU usage, not on individual licenses."
Information not available
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Top Industries

By visitors reading reviews
Outsourcing Company
14%
Comms Service Provider
12%
Financial Services Firm
11%
Manufacturing Company
11%
Construction Company
12%
Comms Service Provider
10%
Financial Services Firm
10%
Outsourcing Company
10%
Comms Service Provider
15%
Financial Services Firm
13%
Construction Company
13%
Retailer
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business162
Midsize Enterprise86
Large Enterprise565
No data available
By reviewers
Company SizeCount
Small Business3
Large Enterprise8
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
Ask a question
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What is your experience regarding pricing and costs for SS&C Blue Prism?
License management is managed by our project manager and marketing manager, who interact directly with SS&C Blue ...
What needs improvement with SS&C Blue Prism?
Regarding improvements, I perceive that the Desktop automation needs enhancements, especially in input stages for dro...
What is your primary use case for SS&C Blue Prism?
My main use case for SS&C Blue Prism is that I have worked for three clients in finance and customer service-base...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
No data available
SS&C AWD
 

Interactive Demo

Demo not available
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Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Information Not Available
AWS, EY, Deloitte, ABBYY, Microsoft, GLYNT.AI, Pfizer, Invesco, Western Union
Find out what your peers are saying about IBM Cloud Pak for Automation vs. SS&C Blue Prism and other solutions. Updated: October 2026.
920,769 professionals have used our research since 2012.