IBM Sterling Order Management Reviews

It has a very good user interface. It makes my life easy, because I am from the quality testing team, so it's easy for me to track any order. Since I am from Target, I need to track orders; tracking is very easy through the IBM Order Management System. It is extremely intuitive.

I feel when the organization is big enough, you have lots of data and lots of the customers' information to be put in one particular place. For that, you need a customer relationship tool. Out of the customer relationship tools that I have used, I feel OMS has more capabilities. It has a very good user interface and makes my life easy.

Maybe the performance needs to improve. Sometimes when the load gets too much, it's a little slow. The performance issues are there.

I have experienced stability issues and also have experienced some downtime. There will be so many hard patches from IBM, so we'll have to wait for the hard patch to come and then all that is skipped.

I have had no issues in scaling it.

When I have to open a ticket with the technical support, it is resolved very quickly and I am quite happy with the resolution as well.

I have used other tools like Siebel Systems before. I find the IBM tool to be much better.

OMS has always made my life easy, waiting for me to track the data and to set it up. When I carry out testing, I have to do lots of dummy data setup, as the data has to track my particular order from where it's gone to which process it has reached and all that; it's very easy. The user interface is too good.

There's a course in freelancing where you can get to know about OMS; you can just Google it. You can figure it out yourself.

There are lot of features which are the best but to point to a couple, the Global Inventory Visibility and Sourcing and Scheduling. The Global Inventory visibility when implemented in the right way can pave the way for identifying potential bottlenecks in the supply chain. It opens up the Retailers view on their own supply chain and most often, it leads you to align your omni channel road map

User Interfaces and Reports could be made more user friendly.

We've used it for three to four years.

There were no issues during the deployment.

It is a very stable solution. It has gone through the grinds with multiple customers.

It is a very scalable solution. It has gone through the grinds with multiple customers.

I haven't interacted much with Customer Service directly.

The technical support and timely update on the PMRs needs to be improved.

I haven't used a different solution previously, but now I am evaluating the different OMS solutions in the market.

It used to be complex, but with the newer version of the software the setup is pretty straightforward.

We did it through an in-house team with vendor support.

If you are going to the omni channel way and trying to improve your customer experience. I would go with Sterling, but there is no silver bullet solution for any retailer. So we need to evaluate the ROI on a case by case basis.

It's more dynamic pricing and licensing model will help to go to mid size markets. Currently it is very heavy on the mid size retailers/manufacturers.

I am currently in the process of evaluating Order Dynamics, Hybris OMS, and NetSuite as well. The more I see other products, the more I see the benefits and capabilities of Sterling as a plus (except for Licensing and Pricing).

Please look at your immediate OMS problems (inventory issues, out of stock issues, promising failure) which you want to solve. But look at your roadmap of the capabilities you want to achieve in the one, three, five year windows. Please look into disruption from outside and within the organization and how your product can easily integrate (standard APIs) with existing and new landscapes.