What is our primary use case?
We have multiple sites across India with over thirty-five test plants in our network. The device management tools and logs are very user-friendly, making it easy to manage our network.
It has simplified our management process.
What is most valuable?
With the license, you can manage and track all logs from the dashboard, making monitoring very easy.
What needs improvement?
We prefer Meeraki to be installed only on a local network rather than in a cloud-managed network. Meraki MS Switches are one of our largest categories, with over thirty-five deployed.
However, the switches sometimes go offline, preventing us from effectively managing our networks. This issue arises because Meraki switches rely heavily on cloud connectivity. Given our need for reliable local network management, it would be beneficial if Meraki could launch an on-premises software solution. This would make it easier to manage the local network independently of cloud connectivity, especially when the cloud connection is down.
For how long have I used the solution?
I have been using Meraki MS Switches for three years.
What do I think about the stability of the solution?
Meraki is very stable, with approximately 95-98% uptime. There are some occasional port fluctuations. Sometimes, simply replugging or transferring the connection to another port resolves the issue. There have been instances where a restart was necessary.
What do I think about the scalability of the solution?
We are managing over 35 devices. The solution is scalable.
How are customer service and support?
The technical support requires improvement. We have observed network loops at several sites, which we manage remotely. We sought technical support during these incidents, but communication was very challenging. Therefore, from a support standpoint, improvements are necessary. Having local support personnel who can better manage such situations would be beneficial.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
When comparing Meraki MS Switches with our current Catalyst switches, we find that using Catalyst switches managed through a controller is highly beneficial. Installing the controller to manage all switches is straightforward and ensures efficient management. The Catalyst switches are known for their stability and longevity, with many features still operational five to six years after installation. Regarding stability,
Catalyst switches offer 99% reliability, compared to 92-98 percent for Meraki switches. Additionally, Catalyst switches have proven to be more robust against resource and performance fluctuations than Meraki.
How was the initial setup?
The initial setup is easy. It typically takes two to three hours, and we have a single engineer for it.
What was our ROI?
Meraki MS Switches are highly beneficial. They significantly reduce troubleshooting time and enhance network stability. Features such as automatic loop negotiation and intuitive configuration options have saved our engineers considerable time.
One engineer can manage over 35 users.
What's my experience with pricing, setup cost, and licensing?
The licensing for Meraki MS Switches is good and reasonably priced. While the cost is slightly higher, approximately 5 to 10 percent more than some competitors due to market conditions, it remains an excellent value given the benefits. This slight premium is justified by the comprehensive features and support plans offered.
What other advice do I have?
The security features of Meraki MS Switches are excellent. They include advanced capabilities such as built-in security measures and the ability to manage all features through the Meraki cloud dashboard, making configuration straightforward. Key features include port blocking and traffic management, allowing detailed control over network traffic. Additionally, Meraki MS Switches offer built-in firewall functionalities within the dashboard, enhancing the overall security level.
I highly recommend the Meraki MS switches to manage multiple local call center locations. Meraki is an excellent solution because of its enabled dashboard and the ability to manage it with a license from anywhere. However, one drawback is that it can only be managed with Ethernet. This limitation is quite specific to these switches. Otherwise, Meraki is a reliable solution for managing other remote setups.
We are considering Meraki MS Switches, their capabilities, and how they align with our expansion plans. We may need features like CI integration or related functionalities. Understanding the AI tools available with Meraki and identifying those applicable to our site requirements is crucial. First, we must comprehend the tools' capabilities and where they can be effectively deployed. These are key considerations that require clarity from Cisco.
Overall, I rate the solution an eight-point five out of ten.