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Micro Focus Service Anywhere is a comprehensive, Big Data SaaS service desk based on industry best practices and built on a modern, scalable platform. Micro Focus Service Anywhere is easy-to-use with no installation, seamless upgrades, and rich out-of-the-box capabilities.
| Title | Rating | Mindshare | Recommending | |
|---|---|---|---|---|
| Freshservice | 4.0 | 4.6% | 97% | 35 interviewsAdd to research |
| Clarity SM | 3.9 | 1.2% | 85% | 107 interviewsAdd to research |
Using Big Data analytics, Micro Focus Service Anywhere proactively suggests knowledge during the natural course of service desk activities based on what is trending and most relevant. Big Data is embedded, analyzing all useful ITSM data across traditional structured records and previously unused, unstructured data. Combined with social collaboration and an attractive, modern interface, employees become more self-sufficient and tickets are reduced. Agents also become more efficient as tickets are automatically categorized and assigned to the appropriate agent, and when an agent reviews a service request, the system offers information that can resolve the issue and helps fill in required fields. Big Data also provides insights into trends to help process owners become more proactive, improving service quality.
Quick to deploy – your service desk can be up and running in just a few short weeks. Once deployed, it is then simple to administer and maintain going forward. Upgrades are effectively effortless. Its out-of-the-box capabilities reduce the need for customization and further decrease implementation times and associated costs.
For additional information read the Forrester Total Economic Impact Study on Micro Focus Service Anywhere.
To try a 30-day free trial of Micro Focus Service Anywhere, visit: hpe.com/software/servicedesk
Micro Focus Service Anywhere [EOL] was previously known as HPE Service Anywhere.
· United Airlines
· America First Credit Union
· AerLingus
· PointClick Care
· Faro Europe GmbH
· The Hutton Institute
· Tunise Electronique
| Author info | Rating | Review Summary |
|---|---|---|
| CTO at a financial services firm with 51-200 employees | 4.0 | No summary available |
| Engineer at a consumer goods company with 1,001-5,000 employees | 3.5 | No summary available |
| Chief Operations Officer at a tech services company with 51-200 employees | 4.0 | No summary available |
| IT Service Manager at a transportation company with 1,001-5,000 employees | 4.0 | No summary available |
| End User Computing Manager at a consultancy with 501-1,000 employees | 4.5 | No summary available |
| Engineer at a consumer goods company with 1,001-5,000 employees | 3.5 | No summary available |
| Assistant Director, IT Operations at a financial services firm with 501-1,000 employees | 3.5 | No summary available |
| Principal, Enterprise Applications at a tech services company with 10,001+ employees | 3.5 | No summary available |
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