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Micro Focus Service Anywhere is a comprehensive, Big Data SaaS service desk based on industry best practices and built on a modern, scalable platform. Micro Focus Service Anywhere is easy-to-use with no installation, seamless upgrades, and rich out-of-the-box capabilities.
| Title | Rating | Mindshare | Recommending | |
|---|---|---|---|---|
| BMC Helix ITSM | 4.0 | 4.9% | 87% | 78 interviewsAdd to research |
| Freshservice | 4.1 | 3.9% | 97% | 40 interviewsAdd to research |
Using Big Data analytics, Micro Focus Service Anywhere proactively suggests knowledge during the natural course of service desk activities based on what is trending and most relevant. Big Data is embedded, analyzing all useful ITSM data across traditional structured records and previously unused, unstructured data. Combined with social collaboration and an attractive, modern interface, employees become more self-sufficient and tickets are reduced. Agents also become more efficient as tickets are automatically categorized and assigned to the appropriate agent, and when an agent reviews a service request, the system offers information that can resolve the issue and helps fill in required fields. Big Data also provides insights into trends to help process owners become more proactive, improving service quality.
Quick to deploy – your service desk can be up and running in just a few short weeks. Once deployed, it is then simple to administer and maintain going forward. Upgrades are effectively effortless. Its out-of-the-box capabilities reduce the need for customization and further decrease implementation times and associated costs.
For additional information read the Forrester Total Economic Impact Study on Micro Focus Service Anywhere.
To try a 30-day free trial of Micro Focus Service Anywhere, visit: hpe.com/software/servicedesk
Micro Focus Service Anywhere [EOL] was previously known as HPE Service Anywhere.
· United Airlines
· America First Credit Union
· AerLingus
· PointClick Care
· Faro Europe GmbH
· The Hutton Institute
· Tunise Electronique
| Author info | Rating | Review Summary |
|---|---|---|
| CTO at a financial services firm with 51-200 employees | 4.0 | I highly value this product for saving time, reducing costs, and improving organization with its rock-solid stability. I hope for further functionality to reduce task time, as scalability is yet untested by me. |
| Engineer at a consumer goods company with 1,001-5,000 employees | 3.5 | We value Service Anywhere for support management, stability, and scalability. However, asset management needs improvement, and technical support requires better communication. We also seek simpler cloud solutions for future deployment. |
| Chief Operations Officer at a tech services company with 51-200 employees | 4.0 | This solution is quick to implement, stable, ITIL compliant, and cost-effective, making it great for ITIL adoption. However, I'd like to see more automated release management and improved cloud customer service. |
| IT Service Manager at a transportation company with 1,001-5,000 employees | 4.0 | I find this solution improves our service desk's efficiency and data access. Despite being an early adopter and facing initial stability issues, its cost-effectiveness and quick implementation were key, with future improvements anticipated. |
| End User Computing Manager at a consultancy with 501-1,000 employees | 4.5 | I value Service Anywhere's modern, intuitive UI and self-service, driving high user adoption and efficient request handling. It has streamlined our operations, reduced administrative burden, and rapidly evolving features leave little room for improvement. |
| Engineer at a consumer goods company with 1,001-5,000 employees | 3.5 | I value Service Anywhere for its ETL integration, knowledge reuse, and scalability, appreciating our influence on the roadmap. Though initially complex and needing mobile app enhancements, it's a good solution getting better. |
| Assistant Director, IT Operations at a financial services firm with 501-1,000 employees | 3.5 | We find the self-service portal and dashboards good, an improvement with quick setup. However, reporting is challenging, performance lags, and non-standard terminology is a struggle. We hope for better reporting and full self-service utilization soon. |
| Principal, Enterprise Applications at a tech services company with 10,001+ employees | 3.5 | I see Service Anywhere as stable with good out-of-the-box features. However, its rigidity and limited flexibility make it challenging for larger, diverse enterprise needs, despite potential cost savings if organizations compromise. |
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