Okta Customer Identity Reviews

Okta Customer Identity pricing is generally seen as economical, especially on a per-user basis. For larger organizations, costs may be higher compared to competitors, such as IBM and CyberArk, but many find the investment justified given its value in addressing cybersecurity threats. Licensing is based on Monthly Unique Users, and consulting their sales team is advisable for precise pricing. Additional implementation services are available, leveraging Okta's expertise for successful deployment.

• "The solution is really expensive."
• "Okta's pricing is right where it needs to be and right in the middle of the market."
• "Okta Customer Identity is not an expensive solution."

Organizations primarily utilize Okta Customer Identity for single sign-on, access management, and multi-factor authentication. It integrates with Active Directory and handles various applications for employees and contractors. Users access multiple applications securely with one credential, enhancing security. It supports multifactor authentication with mobile devices, user provisioning, synchronization, and API management. Companies leverage its customization for a seamless end-user experience, integrating third-party tools like Intune for iOS while ensuring customer-facing applications' security.

Okta Customer Identity's customer service receives high praise for quick and efficient responses, even for free/demo accounts. Users appreciate having customer success managers and access to necessary resources. While some note initial responsiveness varies, escalation helps improve engagement. Quality interactions are highlighted, with multiple communication options available. Despite some relying on internal support, Okta's technical assistance and an extensive knowledge base are valued. Ratings are generally high, with scores ranging from eight to ten.

Users found Okta Customer Identity's initial setup mostly straightforward, often describing it as easy. Some experienced complexities due to integration with existing systems or specific organizational structures. While administrators noted a few additional tasks, end-users found setup simple. Technical teams appreciated the ease of configuration and deployment, aided by online guidance. Timescales varied, with implementations taking from hours to months, depending on user volume and integration needs. Generally, satisfaction was high regarding ease of use.

Okta Customer Identity is reported to be highly scalable with no significant issues. Users mention ease of integration in cloud environments, supporting thousands of users, and handling cross-domain functionality. Companies with varying numbers of users utilize it effectively. Some find challenges in integrating diverse applications, but it generally handles user privileges and data efficiently. Payment models accommodate scalability needs, indicating robust architecture. Its crucial role in authentication highlights its reliability in large and varied environments.

Many users find Okta Customer Identity stable, highlighting its reliability and lack of crashes. Some note occasional minor issues requiring support but are impressed by its consistent performance. Frequent outages are rare, with most disruptions quickly resolved. Users typically give high ratings for its dependability, often citing nearly perfect uptime. Some difficulties arise with minor resistance from users, yet Okta Customer Identity effectively manages identity signals, securing a steady reputation for stability.