What is our primary use case?
I had a particular use case with Palo Alto Networks K2-Series at an oil and gas company. This was primarily because they didn't have last-mile connectivity to a couple of their locations, as these companies work in offshore oil rigs. They determined it was cost-effective to have a firewall which supports that kind of media, so they decided to explore that particular option.
What is most valuable?
In Palo Alto Networks K2-Series, there is a Zero Trust segmentation feature that I worked with. It is straightforward to plug that with Palo Alto CIE, Cloud Identity Engine, and then build. For Palo Alto, it's all about security policies that you configure with User-ID and App-ID based policies. We had configured dynamic user groups and App-ID based policies, which makes it all Zero Trust.
Regarding traffic visibility features and Advanced Threat Prevention aspects, I would assess these functions as awesome. It's unparalleled, not just for K2-Series, but in general for Palo Alto. These features are state of art with little comparison from other vendors. We had activated antivirus, anti-spyware, threat prevention, and elaborate custom signatures on threat prevention depending on client requirements. Additionally, there was DNS Security, Advanced URL Filtering, and WildFire for sandboxing.
What needs improvement?
Palo Alto Networks K2-Series could be improved, though I don't think of much. I'm unsure how widespread the adoption for K2-Series alone is. Looking at the base Palo Alto capabilities, they are going in the right direction. K2 specifically about its efficacy with all these 5G protocols, the GPRS tunneling protocol performed without many hiccups during testing.
With AI, if there is a Precision AI bundle that you're planning on exploring, then that definitely needs a significant uplift because currently it doesn't work for all the known models. There are many false positives that need to be addressed. While it's still ahead of its competitors, on the AI security side, there is quite a room for improvement.
For how long have I used the solution?
I worked with Palo Alto Networks K2-Series for approximately five or six months. It was more of an assessment for one of our clients who thought it would be good to explore. Though they didn't end up using it because they had other equipment they chose instead.
What do I think about the stability of the solution?
Regarding the stability of Palo Alto Networks K2-Series, it was stable. We had one or two advisories where they indicated there was a critical vulnerability requiring upgrade. That was the only issue, as Palo Alto typically doesn't have many glitches.
What do I think about the scalability of the solution?
In terms of scalability, Palo Alto Networks K2-Series is easy to scale. For hardware, you have HA for horizontal scaling. Vertical scaling allows you to purchase more powerful devices with additional RAM, compute, and larger model form factors. Within the confines of a physical device, it's fairly scalable if you size it appropriately on day one.
How are customer service and support?
Support was satisfactory from Palo Alto Networks. As alliance partners with Palo Alto, we never had any challenges with support. We had a dedicated account manager and professional services team which proactively took care of all requests we had.
Professional Services helps with initial build, which we needed because we were not sure how the K2 product worked. The support is as decent as other large security tech companies such as Cisco. I would rate tech support from Palo Alto Networks at around eight out of ten points because we had dedicated people assigned to us.
How would you rate customer service and support?
How was the initial setup?
The installation of Palo Alto Networks K2-Series is straightforward with Zero-Touch provisioning. If you know the environment where you plan on embedding your device early on, you can configure the firewall and just ship it. For an HA build, it's a typical firewall setup where you need to hook the correct cables in the right ports and have the basic configuration. It doesn't take more than two or three hours if you have the necessary skills.
What was our ROI?
Palo Alto Networks K2-Series comes at a premium pricing, but you get ROI against it. For CN-Series, there is no competitor which works the same way as Palo Alto does. With K2, the client went for another vendor for budgetary reasons. There might be other firewalls or devices which can have similar capabilities at a lower cost. The premium pricing is justified by the return on investment.
Which other solutions did I evaluate?
When comparing Palo Alto Networks K2-Series with Zscaler, there are crucial differences. The methodology is different as Zscaler is predominantly cloud delivered. Organizations must be comfortable with sending their traffic out to Zscaler, which many customers aren't comfortable with. There are ways to adjust this using private Zscaler enforcement nodes or virtual Zens, but that's not their USP.
Palo Alto offers multiple flavors. For firewalls, especially K2 and CN-Series, those exist within your premises, offering more deployment options. Zscaler has its own strengths, particularly with Zscaler Internet Access where you have all inspection capabilities on the cloud. The comparison isn't exactly apple-to-apple for every network part, requiring careful consideration regarding architecture design and product selection.
What other advice do I have?
I managed Palo Alto Networks K2-Series and found it similar to traditional firewalls. CN-Series is different as it needs to be deployed in containerized environments with various nuances. K2 is fairly straightforward with a different form factor and supports various protocols expected of a firewall supporting 5G, including GPRS tunneling protocol and SCTP.
I worked with Palo Alto Networks K2-Series as an Alliance Partner at Deloitte before moving to a different company. We didn't purchase anything from AWS Marketplace, preferring to get products directly from Palo Alto as partners/resellers to maximize savings. For CN-Series firewalls, we purchased software credits directly. While AWS Marketplace has these options, we found it more expensive and requiring negotiation for committed spend.
I rate Palo Alto Networks K2-Series 9 out of 10.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)