OpenText Silk Test Reviews

Name: OpenText Silk Test
Brand: OpenText
Rating: 3.8 (17 reviews)

3.8 out of 5

17 reviews
93% willing to recommend

What is OpenText Silk Test?

SilkTest is robust and portable test automation for web, native, and enterprise software applications. Silk Test's portability enables users to test applications more effectively with lower complexity and cost in comparison to other functional testing tools on the market. Silk Test's role based testing enables business stakeholders, QA engineers, and developers to contribute to the whole automation testing process, which drives collaboration and increases the effectiveness of software testing.

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OpenText Silk Test is the #8 ranked solution in top Regression Testing Tools, #17 ranked solution in top Test Automation Tools, and #20 ranked solution in top Functional Testing Tools. PeerSpot users give OpenText Silk Test an average rating of 7.6 out of 10. OpenText Silk Test is most commonly compared to Tricentis Tosca: OpenText Silk Test vs Tricentis Tosca. OpenText Silk Test is popular among the large enterprise segment, accounting for 55% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 17% of all views.

Helped 865,384 peers since 2012

Featured OpenText Silk Test reviews

SrinivasPakala

Director Consulting Expert at Cgi Deutschland KG

While we are performance testing the engineering key, we need to come up with load strategies to commence the test. We'll help to monitor the test, and afterward, we'll help to make all the outcomes, and if they are new, we'll do lots and lots of interpretation and analysis across various servers, to look at response times, and impact. For example, whatever the observations we had during the test, we need to implement it. We'll have to help to catch what exactly is the issues were, and we'll help to see how they can be reduced. Everything is very manual. It's up to us to find out exactly what the issues are. The solution needs better monitoring, especially of CPU.

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Arno Krause

Solutions Architect at MTN

Overall it is a good tool to use. We just need to get somebody in our company that can use it to its fullest extent and uses it in a piecemeal fashion. In the next release, I would like to see easy integration into other tools like Tosca and ALD Suite and to become the master. And I know everybody says they can do it, but I would like to be the master of masters. The ultimate one. I will rate this program seven out of ten simply because I would never give a product a ten.

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Jose Alfredo Garcia

Manager of Central Excellence at Alpura

The solution allows for a complete test cycle. The management of testing cycles are easy. We have good control over test cases. We can capture functional testing very easily. We're actually able to accelerate testing now and have end-to-end cycles for testing. We didn't used to have these capabilities. It's easy to automate and accelerate testing. The product offers very good cross-browser testing capabilities. We can do continuous testing and regression testing.

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OpenText Silk Test mindshare

Product category:

As of August 2025, the mindshare of OpenText Silk Test in the Functional Testing Tools category stands at 1.0%, down from 1.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Functional Testing Tools

PeerResearch reports based on OpenText Silk Test reviews

Type	Title	Date
Category	Functional Testing Tools	Aug 20, 2025	Download
Product	Reviews, tips, and advice from real users	Aug 20, 2025	Download
Comparison	OpenText Silk Test vs Tricentis Tosca	Aug 20, 2025	Download
Comparison	OpenText Silk Test vs OpenText Functional Testing	Aug 20, 2025	Download
Comparison	OpenText Silk Test vs UiPath Test Cloud	Aug 20, 2025	Download

Title	Rating	Mindshare	Recommending
Tricentis Tosca	4.1	18.9%	96%	112 interviews Add to research
Katalon Studio	3.9	N/A	89%	47 interviews Add to research

Valuable Features

OpenText Silk Test's most valuable features include ease of GUI mapping, distributed test run support, object-oriented approach, multi-language support, OCR recognition, seamless IE integration, and Visual Studio compatibility. Users appreciate its ease in script modification, reporting, capturing functional testing, cross-browser capabilities, and handling application states. The recording feature allows fast learning for business users. With robust reporting, SAP functional testing support, and test cycle management, users find it user-friendly and efficient for accelerated and continuous testing.

"It's easy to automate and accelerate testing."
"A good automation tool that supports SAP functional testing."
"Scripting is the most valuable. We are able to record and then go in and modify the script that it creates. It has a lot of generative scripts."

Room for Improvement

OpenText Silk Test requires improvements in GUI simplicity for non-developers and better integration with IntelliJ IDEA and Git. Enhancements are needed for browser testing, especially with Firefox and Chrome. The system could benefit from compatibility with newer technologies and better performance monitoring. Pricing and initial setup complexity pose challenges. Improving community support and expanding documentation would be advantageous, alongside better automation for iOS applications and object library integration. Users express difficulty in using some commands and desire more intuitive scheduling and API integrations.

"The pricing could be improved."
"Could be more user-friendly on the installation and configuration side."
"We moved to Ranorex because the solution did not easily scale, and we could not find good and short term third-party help. We needed to have a bigger pool of third-party contractors that we could draw on for specific implementations. Silk didn't have that, and we found what we needed for Ranorex here in the Houston area. It would be good if there is more community support. I don't know if Silk runs a user conference once a year and how they set up partners. We need to be able to talk to somebody more than just on the phone. It really comes right down to that.The generated automated script was highly dependent upon screen position and other keys that were not as robust as we wanted. We found the automated script generated by Ranorex and the other key information about a specific data point to be more robust. It handled the transition better when we moved from computer to computer and from one size of the application to the other size. When we restarted Silk, we typically had to recalibrate screen elements within the script. Ranorex also has some of these same issues, but when we restart, it typically is faster, which is important."

Pricing

OpenText Silk Test pricing is considered high initially, with a need for budgeting and planning. Licensing costs vary by the number of users and are paid annually, with additional maintenance fees. While some find pricing reasonable compared to similar tools like Micro-Focus, SAP's Solution Manager, and Worksoft, many highlight competitive pricing compared to other proprietary software. Evaluation versions can aid in assessment for enterprises needing desktop automation solutions, aligning with budget constraints.

"We paid annually. There is a purchase cost, and then there is an ongoing maintenance fee."
"Our licensing fees are on a yearly basis, and while I think that the price is quite reasonable I am not allowed to share those details."

Popular Use Cases

OpenText Silk Test is primarily used for regression and automation testing in SAP and non-SAP projects, alongside performance and network performance testing. It supports capacity planning, load simulation, stress testing, and identifies potential performance issues. With data-driven automated tests and functional automation of web applications, Silk Test also aids in loading data into ERP systems and integrates various performance tests to enhance application reliability.

Service and Support

OpenText Silk Test's customer service often receives positive remarks, frequently rated highly and described as good. Many users find technical support responsive and timely, addressing issues within 24 hours and offering quality assistance. While some regions like Bangalore previously experienced challenges, current global experiences are generally favorable. Online documentation is valuable but not universally used. Occasionally, users require external consultants for extended support needs, indicating room for improvement in direct assistance availability.

Deployment

The initial setup of OpenText Silk Test is generally straightforward. Users mention that Micro Focus support eased the process. Some faced difficulties with extension support and integration, particularly with Silk Central and Git. Complexity arose when using it within communities due to SQL setup requirements. Licensing and server configuration are needed prior to installation. While initial deployments are quick, about 30 minutes to a month, successful implementation requires careful planning of databases and project structures.

Scalability

OpenText Silk Test is highly scalable and effectively supports the needs of multiple users, from small teams of professionals to larger groups. It handles extensive test cases efficiently, although some users found alternatives better for specific tasks. The licensing process is straightforward, and expanding usage by adding more licenses is simple. Silk Test accommodates centralized deployments, facilitating smooth scalability for both local and global teams across various applications. Users are planning for further growth in their usage.

Stability

Silk Test is generally described as stable, with most users experiencing no significant disruptions. Some noted occasional issues with the agent or IDE and long runs exceeding 12 hours. Classic agent showed fewer problems compared to the Open agent. Compatibility issues were mentioned, but when integrated with Visual Studio, stability improves. Support from the Silk Test team effectively addresses stability concerns, making it reliable despite areas needing improvement.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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