What is our primary use case?
I have been working in the integration space for more than 10 years, starting my career with SnapLogic, which is a good iPaaS tool for integration. Even taking a look at the market caps, SnapLogic is doing very well.
In any organization when an integration requirement comes, whether it is an on-premises to cloud connect, or whether it is any kind of migration or grabbing data from SaaS tools such as Workday, NetSuite or Salesforce, SnapLogic is a best fit in the market. It has lots of pre-built connectors called Snap-packs, which come pre-built with SnapLogic licenses, so you can make use of all those together. This is the main use case that motivates us to use SnapLogic. There are so many features, and from the user perspective, it is very user-friendly. It is a low-code, no-code platform that can be used for any integration use cases.
I recently completed a Workday migration project. Hitachi wanted a Workday system to be a single source of truth across all Hitachi organization and sub-organization. There we got a use case to integrate the Workday system with all the downstream systems, whether it is for HDS or Hitachi Digital Services, Hitachi Vantara or GlobalLogic. SnapLogic was used in that case. There are so many inbound and outbound integrations, and we integrated two or three kinds of authentication to pull out data from Workday and also to send out any kind of inbound data to Workday. This was our main use case and it was a very big project in Hitachi Digital, the Phoenix project, and all those implementations happened on SnapLogic.
I can also mention that we recently built a professional service automation with the help of SnapLogic, which is the integration between Salesforce and Oracle ERP system, Oracle HCM system, which is used for the HR system in GlobalLogic. Lots of insourced data are brought to the Salesforce platform so that they can tag the right resource to the right project and they can also check the utilization. Professional service automation is a kind of automation that will tag the right people at the right skill set on the right project. For all those to achieve, we used SnapLogic to integrate between Salesforce and the Oracle system.
What is most valuable?
There are so many strengths of SnapLogic. The first one is that it is user-friendly. It is a low-code, no-code platform where you can drag and drop the Snap-packs. SnapLogic's visual drag-and-drop interface makes it very easier for the developers and integration teams to build any kind of pipelines that require very minimal coding.
There is an extensive connection library. SnapLogic's iPaaS platform offers a large collection of pre-built connectors, called Snaps in SnapLogic. This will always simplify integration with cloud applications, whether it is a cloud application or whether you have to connect with any kind of on-premises application or enterprise system. Deployment and development are very fast in SnapLogic compared to traditional coding approaches such as creating APIs via Python and streaming on some other platforms. You can create your pipeline and deploy it with the help of API management, which reduces the time for any developer. It also has strong cloud integration capabilities.
SnapLogic has the Ultra feature and API management as features. Enhanced account encryption is there, where all account credentials are well encrypted at the backend of the platform. SnapLogic has become a valuable component of our integration strategy in the market, in the India region, APAC region or in the US. Monitoring is also very easy with operational visibility provided through central monitoring in the monitor tab of SnapLogic. Maintenance effort is very minimal, and well documentation is provided. You can refer to any of the Snap documentation if you want to see anything.
Earlier, the organization was following a manual approach. Five years back, they were following a manual approach. Once SnapLogic came into place, there are so many characteristics where some individual teams are using Salesforce, Workday, or different enterprise systems. SnapLogic provides a consolidated platform where we can integrate all the data and share it with the team. We have built lots of automations for our current organization, which is reducing very manual effort. Earlier manual effort was more, but now all the things are automated from one system to another system. Anytime, anywhere, anything if any team wants, we can send that data.
Earlier we were having three to four resources in each individual team taking care of these things, but with the help of automation, everything is automated. The platform team is also doing very well, releasing updates every quarter or every month. They recently released version 4.44. So improvement wise, they are doing very well.
What needs improvement?
They can enhance the error handling and debugging part. Troubleshooting complex pipeline failures can be time-consuming. We are spending a lot of time on error handling. More detailed error messages and root cause analysis tools can be added, which will definitely improve the developer experience.
In the Ultra real-time integrations, we can monitor the last execution history of only 100 runs. That can be increased, which would be one of the platform improvements that can really be taken. However, they are doing very well because lots of ChatGPTs and AI assistants have been added in the last two years, which makes a very good effect.
SnapLogic is the only platform that provides this kind of visibility to the developers. Anyone, even if they have low experience and are starting their IT careers, can directly jump in and learn SnapLogic. The documentation is very easy to learn. Anyone, even a layman, can refer to that documentation and go through its Snap-pack to understand what configuration has to be done to use this Snap-pack. This makes SnapLogic definitely exceptional in the market. You won't find such comprehensive documentation in other iPaaS tools. The draggable packs truly demonstrate its power in usability.
Governance and security are also well in place in SnapLogic, but there are areas for improvement. They can add more granular role and permission controls that provide greater flexibility for large enterprises. For example, if you have to provide access to 70 users in one shot, that can be improved. More improvements in policy enforcement capabilities are possible as well.
SnapLogic can improve the data lineage part to achieve better end-to-end visibility into data movement. Also, during validation, we can only see up to 2,000 records currently. They can increase that from 2,000 to 20,000.
They can put more visibility on costs and resource visibility, with better reporting on platform usage, processing consumption, and cost optimization opportunities.
For how long have I used the solution?
I have been using SnapLogic for more than 10 years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
SnapLogic has many strengths in terms of scalability. It handles growing data volumes and you can process numerous volumes as per business needs. When expenditure expands, such as when the business is expanding and the number of employees increases, there won't be any effect on integration. It supports enterprise-wide integration and has a cloud-native architecture. Everything is on the cloud, and you don't have to worry about platform maintenance. Hybrid and multi-cloud support is there, with many reusable integration assets. The throughput is very high in this platform.
Overall, combining all those things, it ultimately supports business growth. New applications, data sources, and business processes can be added without major architectural changes. If you need to deploy your on-premises application, you can. If you need to use cloud-to-cloud connectivity, you can go to the cloud architecture, but all are in a single place. You just have to log in to elastic.snaplogic.com, and your entire solution is there.
How are customer service and support?
Gyan Solution is the organization that provides customer support. When we create any ticket in Zendesk, they quickly respond. If their development team is needed for some assistance, they coordinate very well from the US to India, because Gyan Solution is in India, Hyderabad, and the complete core development team is in the US.
They are providing the best customer support to the organization and the vendors. Whatever they do, they keep you informed over the ticket in Zendesk every minute. They are also very good in follow-ups; if you are not responding for eight weeks, they will follow up with you, and after your confirmation, they will close the ticket.
Which solution did I use previously and why did I switch?
I checked Boomi in my free time and in my previous organization. I found it complex to use as an iPaaS platform. Whatever the connectors, there are more than 600 connectors SnapLogic provides, and you won't find such a variety in Boomi and MuleSoft. That was the biggest motivation to switch. The development approach is very easy in SnapLogic. After comparing these platforms, we realized SnapLogic is the right solution for us. In the previous organization, they switched from Boomi to SnapLogic.
I checked Boomi. I don't find that to be a fitting enterprise solution for the market. That's why we opted for SnapLogic. It also has a complete central API management platform, so data integration and API management can both be done in SnapLogic. With one solution, we are achieving two goals.
What was our ROI?
Earlier there was a manual approach. When we came to the organization, we suggested that this is the platform you can utilize as an integration architect. Looking at the time consumption, we have saved 50 to 70% through the low-code platform. We have created so many reusable components where we don't have to spend the time. We can simply go and use them. The onboarding part is also faster for new applications because there are so many connectors you can use. We don't have to spend time on quicker troubleshooting and centralized monitoring, which reduces issue resolution time. Suppose there was an issue resolution time of 10 hours for the previous manual effort; now it is reduced to one hour or half an hour. The business team can also deliver integration projects in days or weeks instead of months. We have saved manpower, reduced months of effort, and created many reusable components, which definitely leads to cost savings. We see a 60% reduction in integration development time, a 40% faster onboarding process of new applications, and a significant decrease in manual operations through workflow. This is quantified.
We save time because there were so many manual efforts happening. With the introduction of SnapLogic, we have automated all the processes in Hitachi and GlobalLogic. Those kinds of manual efforts and manpower savings have definitely been reduced.
What other advice do I have?
Based on my research and integration career, I have seen many products such as Workday, MuleSoft, and IBM MQ. After analyzing all those and lots of implementations, I found SnapLogic as a very useful and user-friendly integration tool.
In the overall comment in the integration journey, I have worked with many vendors and organizations. SnapLogic has been a valuable integration platform for every organization. It's not only for those who are using it but also for those who are not using it. If they will analyze their infrastructure or system, they will see this is the right platform for integration. It enables faster development, improved automation, and seamless connectivity. It supports on-premises applications, cloud applications, and Salesforce. The low-code, no-code approach, extensive connector options, and AI assistants such as Snap, Iris recommendation, transformation recommendation, and mapper recommendation, all contribute to improving operational efficiency for every organization using it. Those who are not utilizing it definitely need to evaluate, analyze, and compare it with their systems.
DevOps capabilities such as CI/CD implementation, integration with GitHub, GitLab, everything is provided. SnapLogic is a robust, scalable, and user-friendly platform that has helped us to reduce development time, automate many business processes, and support enterprise growth, especially with low-code, no-code capabilities and broader connector options, more than 600. I would rate this platform a 9 out of 10 overall.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google