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Software AG ARIS Process Mining Reviews

Vendor: Software AG
4.4 out of 5
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What is Software AG ARIS Process Mining?

Increasing digital products and services, new business models, challenger brands and competitors emerging virtually overnight—all are forever changing your market. To survive, your company—no matter its size or industry—must rethink your business models and processes. Problem is, with so many players and parts to your enterprise, where should you begin? How can you see where to optimize processes to improve the customer experience or operational efficiency? Should you rethink distribution of resources, or start first with improving processes for a specific region or product?

Get the Business Performance Management Buyer's Guide and find out what your peers are saying about Software AG ARIS Process Mining, Celonis, Anaplan and more!
Software AG ARIS Process Mining is the #8 ranked solution in top Process Mining solutions and #22 ranked solution in top Business Performance Management solutions. PeerSpot users give Software AG ARIS Process Mining an average rating of 8.8 out of 10. Software AG ARIS Process Mining is most commonly compared to Celonis: Software AG ARIS Process Mining vs Celonis. Software AG ARIS Process Mining is popular among the large enterprise segment, accounting for 59% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 13% of all views.
Buyer's Guide
Business Performance Management
August 2025
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Helped 866,561 peers since 2012

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Software AG ARIS Process Mining mindshare

Product category:
Business Performance Management
As of September 2025, the mindshare of Software AG ARIS Process Mining in the Business Performance Management category stands at 1.2%, up from 0.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Business Performance Management Market Share Distribution
ProductMarket Share (%)
Software AG ARIS Process Mining1.2%
Anaplan10.3%
Oracle Hyperion8.1%
Other80.4%
Business Performance Management
 
 
Key learnings from peers

Valuable Features

Software AG ARIS Process Mining reconstructs processes from databases, monitors activity, and detects deviations. It assists DMAIC analysis and supports improvement with a simplified interface. Unique features include a Conformance Engine for process checks and business group incorporation. Design patterns provide a 360-degree view of processes with change management capabilities. ETL facilitation and process mapping enhance usability. The learning center and documentation are valued assets.
  • "For Software AG ARIS Process Mining, I would rate it number one among whatsoever tools I've used; the reason is the ease of use, and I have not come across a single feature that exists in other tools but is not found in Software AG ARIS Process Mining."
  • "It is very easy to work on the way the ETL happens in ARIS Process Mining."
  • "It is a stable solution...I rate the technical support a ten out of ten...On a scale of one to ten, where one is difficult, and ten is easy, I rate the setup a nine."

Room for Improvement

Software AG ARIS Process Mining requires enhancements in integration complexity and automation capabilities. Customizing KPIs and dashboards lacks user-friendliness compared to peers. Incorporating artificial intelligence and machine learning can improve competitiveness. There is a need for reducing unnecessary steps and optimizing processes. Data generated from mining can aid decision-making. Model creation should be refined for better simulation and design, and support for simultaneous EPC model creation alongside BPML could enhance efficiency.
  • "Installation takes too long, and if it goes under maintenance, it remains under maintenance for days."
  • "When the process models are transferred back to the design environment for further optimization and simulations, we need to see some improvements in the way the models get created in the design."
  • "I guess we have many unnecessary steps within our processes. There is room for automation and room for enhancement within our application portfolio management...In short, I would like to eliminate unnecessary steps in some processes in this solution."

Pricing

Software AG ARIS Process Mining's pricing is competitive yet potentially expensive compared to other tools. Costs are license-based, covering operating system and database server fees. Users find the licensing fair without hidden costs, and initial vendor or partner support is beneficial. Rating pricing around seven to nine out of ten, users perceive value for money despite high costs. Post-training maintenance can be managed in-house, further optimizing the investment.
  • "Looking at the value it gives, ARIS Process Mining's pricing is fair."
  • "It's highly-priced, so it's not exactly a cheap product...We are getting what we are paying for, so on a scale of one to ten, or one is low, and ten is a high price, I rate the pricing a nine out of ten."
  • "The pricing is based on licenses."

Popular Use Cases

Users implement Software AG ARIS Process Mining for business architecture processes, modeling, analysis, and engineering. They utilize it for order management, process cash flow, and customer billing. Organizations present business processes centrally for internal access. Companies engage in modeling, updating price and organizational architecture, and enhancing processes with simulations. ARIS Process Mining distinguishes itself by extending beyond process discovery to include optimization features. Multiple users are expanding their adoption of its capabilities.

Service and Support

Customer service from Software AG ARIS Process Mining consistently provides answers, either from Germany or local branches, ensuring clients are not left unattended. Technical support is responsive, with quick replies and thorough investigations upon request. Many users rate their technical support exceptionally high, citing prompt and efficient responses to tickets. The documentation accompanying the service is well-regarded, enhancing user experience. Some note they have not utilized support, but those who have speak positively.

Deployment

Software AG ARIS Process Mining's initial setup was manageable, with installations being straightforward but occasionally needing support for completion. While some found the process slightly complex, others rated it nine out of ten for ease. Onboarding capabilities included forums and direct CSV uploads. Deployment often focused on business analysis rather than tool issues. SaaS version users highlighted minimal IT involvement and emphasized the system’s ease of use for operations teams with business backgrounds.

Scalability

Software AG ARIS Process Mining offers good scalability. Some organizations use it for engineering and portal access, indicating flexibility. They find it easy to increase server capacity and value its dashboards and data mining capabilities. The tool is rated positively, but scalability scores vary. Users appreciate its flexibility in adding variables, use in simulation, optimization, and process architecture, and rate it highly in these aspects, reflecting favorable potential for expansion in diverse industries.

Stability

Users find Software AG ARIS Process Mining generally stable when deployed on powerful servers. Some performance issues were noted, leading to varied stability scores ranging from seven to ten out of ten, indicating differing experiences. While not everyone reported complete knowledge about its stability, the majority rated it highly. Stability assessments varied but leaned towards positive impressions, reflecting confidence in its performance under suitable conditions.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Business Performance Management Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business1
Midsize Enterprise2
Large Enterprise4
By reviewers
By visitors reading reviews
Company SizeCount
Small Business32
Midsize Enterprise13
Large Enterprise66
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
12%
Energy/Utilities Company
11%
Outsourcing Company
9%
Educational Organization
6%
Government
6%
Media Company
4%
Healthcare Company
4%
Manufacturing Company
4%
Venture Capital & Private Equity Firm
4%
Consumer Goods Company
4%
University
4%
Wholesaler/Distributor
3%
Non Profit
3%
Retailer
3%
Legal Firm
2%
Hospitality Company
2%
Performing Arts
2%
Logistics Company
1%
Transportation Company
1%
International Affairs Institute
1%
Non Tech Company
1%
Pharma/Biotech Company
1%
Recreational Facilities/Services Company
1%

Compare Software AG ARIS Process Mining with alternative products

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Learn more about Software AG ARIS Process Mining

Find your answers with ARIS Process Mining at Software AG. With a 360-degree view of your processes, you’ll gain intelligent insights into your processes and their dependencies to find patterns, anomalies and opportunities for improvement. Compare processes in theory to processes as they are in the real world. See if processes execute as designed. This gives you a solid basis for making process improvement decisions. You can evaluate changes before making them to avoid added costs later on—and you can simulate and analyze process scenarios so you know the best way to improve them.

Software AG ARIS Process Mining was previously known as ARIS Process Performance Manager.

Software AG ARIS Process Mining customers

AliCorp, Dubai Municipality, Encevo, PSA Groupe - ARIS serves customers across all industries and of every size worldwide. Companies trust ARIS as being named a market leader for Process Mining with more than 30 years of experience in the business process management market, serving users worldwide, from 1 user companies to the Fortune 500.

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Product Categories

Product Categories
Business Performance Management
Process Mining

Popular Comparisons

Popular Comparisons
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Software AG ARIS Process Mining Reviews Summary
Author infoRatingReview Summary
Consultant 2 at Protiviti4.0I've been learning Software AG ARIS Process Mining for several months, appreciating its ease of use and comprehensive features, though cloud performance can be slow and on-premise installation is complex, with decent support and useful mining capabilities.
Business Process Engineer at FPT Software Strategic Unit no 174.0Our company uses Software AG ARIS Process Mining to manage a gas company's cash flow and billing. The interface and documentation are excellent, but integration is complex. Previously, we used Apromore and Anaplan, which lacked necessary stability and data mining features.
Principle Architect at Peristent Systems5.0I found ARIS Process Mining excellent for process discovery and analysis, with easy-to-use ETL and process maps. However, process model optimization needs enhancement. Despite evaluating BI solutions like Qlik and Tableau, ARIS Process Mining provided superior process insights.
Senior IT Solution Architect at a financial services firm with 10,001+ employees4.5No summary available
Software engineer at a tech services company with 201-500 employees5.0We chose Software AG ARIS Process Mining for its excellent process modeling, change management features, and good ROI. We aim to improve automation and reduce process steps while appreciating their supportive engagement and competitive pricing compared to alternatives like SAP Signavio and Abacus.
Engineer with 1-10 employees3.5I used Software AG ARIS Process Mining for order management and found the Conformance Engine especially valuable for checking process performance. Customizing KPIs and dashboards was challenging, and the automation features were limited. We have not yet seen any ROI.
Solution Architect at Software AG4.5No summary available