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Trend Micro Email Security Reviews

Vendor: Trend Micro
4.0 out of 5
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What is Trend Micro Email Security?

Trend Micro Email Security is a comprehensive solution designed to protect organizations from email-based threats. With advanced threat intelligence and machine learning algorithms, it provides real-time protection against spam, phishing, malware, and other email-borne attacks. 

Get the Trend Micro Email Security Buyer's Guide and find out what your peers are saying about Trend Micro Email Security, Microsoft Defender for Office 365, Proofpoint Email Protection and more!
Trend Micro Email Security is the #9 ranked solution in top Email Security solutions. PeerSpot users give Trend Micro Email Security an average rating of 8.0 out of 10. Trend Micro Email Security is most commonly compared to Microsoft Defender for Office 365: Trend Micro Email Security vs Microsoft Defender for Office 365. Trend Micro Email Security is popular among the large enterprise segment, accounting for 47% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 13% of all views.
Buyer's Guide
Trend Micro Email Security
August 2025
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Trend Micro Email Security mindshare

As of August 2025, the mindshare of Trend Micro Email Security in the Email Security category stands at 2.4%, down from 3.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Email Security Market Share Distribution
ProductMarket Share (%)
Trend Micro Email Security2.4%
Microsoft Defender for Office 36512.1%
Proofpoint Email Protection8.5%
Other77.0%
Email Security

PeerResearch reports based on Trend Micro Email Security reviews

TypeTitleDate
CategoryEmail SecurityAug 29, 2025Download
ProductReviews, tips, and advice from real usersAug 29, 2025Download
ComparisonTrend Micro Email Security vs Microsoft Defender for Office 365Aug 29, 2025Download
ComparisonTrend Micro Email Security vs Proofpoint Email ProtectionAug 29, 2025Download
ComparisonTrend Micro Email Security vs Abnormal SecurityAug 29, 2025Download
Suggested products
TitleRatingMindshareRecommending
Microsoft Defender for Office 3654.212.1%96%53 interviewsAdd to research
Proofpoint Email Protection4.28.5%95%52 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Trend Micro Email Security offers robust features like antivirus, antispam, phishing prevention, malware scanning, and strong integration with cloud services. Its user-friendly interface and easy administration ensure minimal manual intervention. The spam filter, attachment scanning, DMARC authentication, and advanced threat protection via machine learning are highly effective. Offers email continuity, strong GUI, scalability, and central management capabilities, making it reliable and stable with quick performance and minimal false positives.
  • "Trend Vision One has helped to reduce my time to detect and respond to threats; it was our gateway for almost 12 years."
  • "Trend Micro is better than any of its competitors."
  • "The product is quite strong, and that is one reason most clients are replacing their existing email security solutions with it."

Room for Improvement

Trend Micro Email Security requires improvements in phishing email filtering, AI advancement, and spam filtering. Its interface is confusing. The price is high, and customization features need enhancement. Its dashboard is outdated, and threat detection for text-only emails needs improvement. Its engine should be more robust against ransomware, and better integration with third-party solutions is essential. Multi-factor authentication, encryption, and patch management require enhancement. Documentation should be improved, and its scalability and support need to be more efficient.
  • "It was crucial because if remediation can be done in one or two clicks, in Trend, we have to do at least eight clicks to achieve the same result."
  • "The company also needs to work on pricing because it is quite costly compared to other products."
  • "There is room for improvement in mobile device management. The company also needs to work on pricing because it is quite costly compared to other products."

ROI

Trend Micro Email Security offers an 800% ROI due to cost savings and increased security. Many report improved email security, justifying the investment. Some experienced an immediate security boost, enhancing their posture. It is considered cost-efficient with features that negate the need for additional tools. Organizations emphasize the importance of secure communications, especially concerning financial exchanges, and appreciate that Trend Micro Email Security provides substantial protection against data loss from attacks.

Pricing

Trend Micro Email Security pricing is annual and varies depending on organization size, often considered higher than competitors. Reports show it costs about $6,000 for 300 users annually. It is generally seen as affordable for corporate and enterprise clients but deemed costly for smaller businesses. Value is recognized in its support and brand reputation. Users rate its cost between five and eight on a scale of ten, suggesting mixed perceptions about its affordability and competitiveness.
  • "It is expensive. The cost is per box, and it depends on how big your environment is. Prices range from 11 to 12 dollars for licenses and can fluctuate up and down, but for environments with 4,000 to 5,000 users, it can be between 6 to 8 dollars."
  • "The solution's pricing is very optimum, given its quality, features, and stability."
  • "Trend Micro Email Security is not an expensive solution."

Popular Use Cases

Companies utilize Trend Micro Email Security for email protection against threats like phishing, spam, and malware. It helps block suspicious emails, IPs, and domains, integrates with on-premises solutions for managing polices, and provides gateway protection for both inbound and outbound emails. This tool also includes features like blacklisting and whitelisting to enhance image security. Trend Micro Email Security is used by organizations to secure email communications and protect numerous users within their email platforms.

Service and Support

Trend Micro Email Security's customer service and support are generally rated positively, with many stating they receive timely, helpful responses. Users appreciate the accessibility of local teams and distribution partners. Some criticisms include slow response times and regional differences in service quality. While most rate the support highly, a few indicate room for improvement, especially in timely responses. Escalation processes and direct technical support availability are highlighted as strengths, along with positive feedback for configuration support.

Deployment

Users find Trend Micro Email Security's initial setup straightforward and user-friendly, especially with cloud deployments. Some note that technical knowledge is essential for proper configuration. Deployments often take from a few minutes to several days, depending on complexity and system integration. While guides provide general instructions, users frequently need to seek additional information. The simplicity and low maintenance requirements are appreciated, though some experience occasional complexity during the setup process.

Scalability

Trend Micro Email Security effectively scales for businesses of varied sizes, with many users from SMEs to large enterprises. It's cloud-built, flexible, and allows easy license expansion. Users appreciate its adaptability and capacity to handle significant data volumes within large teams. Some highlight the need for skills in email workflow and cloud computing, yet rate its scalability highly, with scores often reaching ten out of ten, indicating satisfaction among diverse users.

Stability

Trend Micro Email Security is recognized as stable, reliable, and easy to manage by multiple users. Stability ratings frequently range from eight to ten out of ten. Some improvements in emails passing through the gateway are noted. Users mention no major downtime, bugs, or glitches and agree that it offers good performance compared to other options. While one user experienced issues with web proxy and gateway solutions, email security remains largely dependable.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Trend Micro Email Security Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business19
Midsize Enterprise3
Large Enterprise5
By reviewers
By visitors reading reviews
Company SizeCount
Small Business151
Midsize Enterprise94
Large Enterprise213
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
10%
Insurance Company
7%
Construction Company
6%
Manufacturing Company
6%
University
5%
Comms Service Provider
5%
Performing Arts
5%
Government
4%
Healthcare Company
3%
Educational Organization
3%
Retailer
3%
Legal Firm
3%
Energy/Utilities Company
3%
Wholesaler/Distributor
3%
Non Profit
3%
Real Estate/Law Firm
2%
Outsourcing Company
2%
Hospitality Company
2%
Media Company
2%
Logistics Company
2%
Pharma/Biotech Company
2%
Mining And Metals Company
1%
Transportation Company
1%
Venture Capital & Private Equity Firm
1%
Consumer Goods Company
1%
Marketing Services Firm
1%

Compare Trend Micro Email Security with alternative products

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Learn more about Trend Micro Email Security

This product offers multi-layered security, including content filtering, URL reputation analysis, and attachment scanning, ensuring that malicious emails are blocked before they reach the users' inbox. It also includes data loss prevention capabilities, preventing sensitive information from being leaked via email. 

Trend Micro Email Security is easy to deploy and manage, with a centralized management console that allows administrators to set policies, monitor email traffic, and generate reports. 

With its robust security features and user-friendly interface, this product is an essential tool for organizations looking to safeguard their email communications.

Trend Micro Email Security customers

MedImpact Healthcare Systems, Air21, Azra Solutions, CBOSS, De Montfort University, Depaeuw, DHR Health, Fukui University Hospital

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Product Categories

Product Categories
Email Security
Trend Vision One Platform

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Trend Micro Email Security Reviews Summary
Author infoRatingReview Summary
CEO at Haniya Technologies4.5Trend Micro Email Security offers robust on-premises and cloud-based options, making it a strong choice for clients seeking to replace existing solutions. Despite its high cost, I recommend it over Kaspersky for its enhanced overall security features.
Senior Engineering Director at a insurance company with 201-500 employees4.0After using Trend Micro Email Security for 12 years, I found its detection effective but remediation cumbersome. Despite centralized management, the dashboard could improve. I explored alternatives like Mimecast and Proofpoint for better dashboards and threat databases.
IT Director at Bakheet Co. For Machinery4.0I primarily use Trend Micro Email Security to protect against email attacks in Saudi Arabia. It effectively blocks spam and impersonation attempts but could improve scam detection with AI. The solution offers a strong ROI and replaced ineffective Microsoft Defender.
Manager at Max Life Insurance Company Limited5.0I find Trend Micro Email Security valuable due to its Advanced Threat Protection, which uses machine learning to manage alerts efficiently. The interface can be confusing for new users, but it's a cost-effective solution that helps reduce the need for additional tools.
Manager Pre Sales NI at Nera Philippines Inc.3.5I use Trend Micro Email Security in my company to control spam emails, finding its integration with sandbox valuable. However, it needs improvement in scalability and capacity handling. Despite this, I've experienced a good return on investment over three years.
Technical advisor at Delta P4.0We use Trend Micro Email Security to protect our email platform. The spam filter is its most valuable feature, although threat detection for advanced attacks could improve. It has enhanced our security posture, providing significant ROI, and I prefer it over FortiMail.
Information Security Management Individual Contributor at First Bank of Nigeria Ltd.4.5I use Trend Micro Email Security for protecting both external and internal emails. The malware analysis sandbox and UI wrapper are valuable features. However, the investigation capabilities need improvement, allowing only one month of data by default.
IT Manager at Lorinvest Gestão de Recursos Ltda5.0I use Trend Micro Email Security to filter spam and phishing emails, finding its anti-phishing, anti-spam, and image security features valuable. Reducing false positives and improving text-only email detection would enhance it further. The investment has significantly improved my security.