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Trend Micro Smart Protection Reviews

Vendor: Trend Micro
4.0 out of 5
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What is Trend Micro Smart Protection?

Trend Micro Smart Protection is a comprehensive security solution designed to safeguard enterprises from a wide array of threats, including malware, ransomware, and advanced persistent threats (APTs). This solution combines multiple layers of protection and real-time threat intelligence to deliver robust security across networks, endpoints, and cloud environments.

Get the Trend Micro Smart Protection Buyer's Guide and find out what your peers are saying about Trend Micro Smart Protection, CrowdStrike Falcon, Microsoft Defender for Endpoint and more!
Trend Micro Smart Protection is the #31 ranked solution in endpoint security software. PeerSpot users give Trend Micro Smart Protection an average rating of 8.0 out of 10. Trend Micro Smart Protection is most commonly compared to CrowdStrike Falcon: Trend Micro Smart Protection vs CrowdStrike Falcon. Trend Micro Smart Protection is popular among the large enterprise segment, accounting for 44% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 12% of all views.
Buyer's Guide
Trend Micro Smart Protection
August 2025
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Trend Micro Smart Protection mindshare

As of August 2025, the mindshare of Trend Micro Smart Protection in the Endpoint Protection Platform (EPP) category stands at 0.7%, up from 0.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP) Market Share Distribution
ProductMarket Share (%)
Trend Micro Smart Protection0.7%
CrowdStrike Falcon10.5%
Microsoft Defender for Endpoint10.2%
Other78.6%
Endpoint Protection Platform (EPP)

PeerResearch reports based on Trend Micro Smart Protection reviews

TypeTitleDate
CategoryEndpoint Protection Platform (EPP)Aug 29, 2025Download
ProductReviews, tips, and advice from real usersAug 29, 2025Download
ComparisonTrend Micro Smart Protection vs Microsoft Defender for EndpointAug 29, 2025Download
ComparisonTrend Micro Smart Protection vs CrowdStrike FalconAug 29, 2025Download
ComparisonTrend Micro Smart Protection vs SentinelOne Singularity CompleteAug 29, 2025Download
Suggested products
TitleRatingMindshareRecommending
CrowdStrike Falcon4.310.5%96%132 interviewsAdd to research
Microsoft Defender for Endpoint4.110.2%94%198 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Trend Micro Smart Protection offers robust endpoint security, web reputation, ransomware defense, and device control. Its centralized management, DLP, automatic scanning, and integration capabilities provide strong cybersecurity. Noted for superior email protection and smartphone security, it outperforms competitors with versatile deployment options and minimal resource use. The platform's simplicity, excellent reporting, and AI-powered threat detection enhance its reputation as a reliable choice among organizations.
  • "The most effective features of Trend Micro Smart Protection are its antivirus and malware capabilities."
  • "It integrates well with all our tools, including ServiceNow, for fault reporting."
  • "The product maintenance is relatively easy."

Room for Improvement

Trend Micro Smart Protection requires better documentation, pricing strategy, mobile management, and design of management tools. Enhancing AI functionality, deployment alignment with Microsoft updates, and reducing resource usage are needed. Integration with external systems, improved threat detection, and stability should be prioritized. It lacks comprehensive compliance and data loss prevention features and offers limited server updates. The interface could be simplified, and technical support quality requires improvements. Compatibility with older operating systems and more robust cloud support is essential.
  • "Trend Micro support needs more enhancement."
  • "The dashboard could be easier to manage. We've experienced compatibility issues with Windows endpoint protection."
  • "The dashboard could be easier to manage."

ROI

Most users have experienced positive financial outcomes from using Trend Micro Smart Protection. They report observing returns within a few years. Clients have benefited from preventing malware and keeping systems updated. Notably, key customers value its impact on brand protection. Despite one user not perceiving value, others recognize its contribution to financial gains in cybersecurity, particularly for organizations prioritizing reputation.

Pricing

Enterprise buyers find Trend Micro Smart Protection pricing competitive yet slightly higher than some alternatives like Kaspersky, Symantec, and McAfee. Licensing is often based on an annual subscription, with costs generally ranging between $4 to 100 Euros per user annually. Some organizations report paying around 6,000 Euros yearly, while others mention $2,000 to $50,000. Users express satisfaction with the pricing, with some noting the higher cost is justified by its features and quality. Multiple-year contracts may offer cost savings.
  • "The product pricing for PCs is reasonable, but server security can be expensive."
  • "Trend Micro Smart Protection is more costly than competitor solutions"
  • "The tool's licensing costs are yearly."

Popular Use Cases

Trend Micro Smart Protection is primarily used for endpoint protection, including antivirus, anti-malware, and ransomware defense. Organizations deploy it for mail scanning, server security, and managing protection across devices like workstations and mobile phones. It offers additional features such as data leak prevention, encryption, web filtering, and vulnerability management. Many clients, including those in financial services and government sectors, rely on its comprehensive security to protect their information and infrastructure.

Service and Support

Trend Micro Smart Protection's customer support has mixed feedback. Many find technical support responsive and knowledgeable, though some experience delays, especially with complex issues. Contacts with support are infrequent, often for deployments or specific questions. Premium support is praised for quick assistance, while standard support faces criticism for slower response times. Regional service availability varies, affecting user experiences depending on geographic location. Many report high satisfaction, with ratings ranging from satisfactory to excellent, while others see room for improvement.

Deployment

Trend Micro Smart Protection's initial setup is straightforward and typically easy for most users, though some technical expertise may be required for larger deployments. Installation often involves simple steps like double-clicking or using scripts, depending on the network size. Deployment time varies, from a few hours to several days, influenced by factors like network complexity and existing infrastructure. Users highlight that a small team is often sufficient for deployment and maintenance.

Scalability

Trend Micro Smart Protection shows strong scalability. Many organizations have expanded user counts without issues, handling both small and enterprise-level clients efficiently. It adjusts to various needs and user numbers, making it adaptable across different industries. Though some find scalability linked to factors like server resources, others report smooth scaling with high user counts. Ratings for scalability reflect confidence, typically scoring between seven to nine out of ten.

Stability

Trend Micro Smart Protection is considered highly stable by many users. Instability is rare, and most are pleased with frequent updates. While generally bug-free, some users report minor glitches typically common in software. A few note needing better compatibility with major vendors. Performance is rated positively, without crashes or freezes. Ratings vary from seven to ten out of ten for stability, though individual experiences can differ based on unique circumstances and usage environments.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Trend Micro Smart Protection Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business12
Midsize Enterprise13
Large Enterprise14
By reviewers
By visitors reading reviews
Company SizeCount
Small Business86
Midsize Enterprise35
Large Enterprise96
By visitors reading reviews

Top industries

By visitors reading reviews
Manufacturing Company
12%
Computer Software Company
11%
Performing Arts
11%
Government
6%
Comms Service Provider
5%
Healthcare Company
5%
Financial Services Firm
5%
Insurance Company
5%
Construction Company
4%
Outsourcing Company
4%
Media Company
3%
Legal Firm
3%
Real Estate/Law Firm
3%
Retailer
3%
Educational Organization
3%
University
2%
Non Profit
2%
Hospitality Company
1%
Energy/Utilities Company
1%
Recreational Facilities/Services Company
1%
Consumer Goods Company
1%
Logistics Company
1%
Transportation Company
1%
Recruiting/Hr Firm
1%

Compare Trend Micro Smart Protection with alternative products

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Learn more about Trend Micro Smart Protection

Trend Micro Smart Protection utilizes advanced machine learning, behavioral analysis, and automated threat detection to identify and mitigate threats before they can cause harm. The solution integrates seamlessly with existing security infrastructure and provides centralized management through a user-friendly console. Its cloud-based architecture ensures continuous updates and real-time protection against the latest threats.

What are the critical features of Trend Micro Smart Protection?

  • Multi-Layered Security: Protects endpoints, networks, and cloud environments with a combination of machine learning, behavior analysis, and automated threat detection.
  • Real-Time Threat Intelligence: Leverages global threat intelligence to identify and block new and emerging threats quickly.
  • Centralized Management: Simplifies security management with a single console for monitoring and controlling security across the organization.
  • Seamless Integration: Easily integrates with existing security systems and infrastructure, enhancing overall protection without requiring significant changes.
  • Automated Threat Response: Automatically responds to and mitigates threats, reducing the need for manual intervention and minimizing potential damage.

What benefits should users look for in reviews when evaluating Trend Micro Smart Protection?

  • Improved Security Posture: Enhanced protection across all enterprise environments, reducing the risk of breaches.
  • Reduced Operational Costs: Automated threat detection and response lower the need for extensive manual security management.
  • Scalability: Ability to scale protection as the organization grows, ensuring continuous and comprehensive security.
  • User-Friendly Management: Ease of use and centralized management enable IT teams to efficiently monitor and control security measures.
  • Real-Time Protection: Continuous updates and real-time threat intelligence ensure the organization is protected against the latest threats.

Trend Micro Smart Protection is implemented across various industries, including finance, healthcare, and retail, providing customized security solutions to meet specific regulatory and operational needs. Its ability to adapt to different environments and integrate with existing systems makes it a versatile choice for enterprises.

Pricing and licensing for Trend Micro Smart Protection are typically based on the number of users and endpoints, with flexible options available to suit different organizational needs. Customer support includes comprehensive service packages with 24/7 assistance and dedicated account managers for enterprise clients.

In summary, Trend Micro Smart Protection offers robust, multi-layered security with real-time threat intelligence and centralized management, making it a reliable solution for safeguarding enterprise environments.

Trend Micro Smart Protection was previously known as Trend Micro Smart Protection Complete.

Trend Micro Smart Protection customers

Atma Jaya Catholic University of Indonesia, Blekinge County Council, Bulgarian American Credit Bank, Cancer Research UK, Delacour, Evalueserve, Gulftainer, Hiroshima Red Cross Hospital & Atomic-bomb Survivors Hospital, Mazda Motor Logistics Europe, MEDHOST, Nikigolf, Ochsner Health System, SIAX Computing Solutions, Tegen

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Product Categories

Product Categories
Endpoint Protection Platform (EPP)

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Trend Micro Smart Protection Reviews Summary
Author infoRatingReview Summary
Security Architect at Kyndryl4.0We use Trend Micro Smart Protection primarily for endpoint protection, appreciating its antivirus and malware capabilities, along with seamless integration with ServiceNow. However, the dashboard management needs improvement, and more malware and botnet support are necessary.
Personal Banker at HDFC Bank4.5I've used Trend Micro Smart Protection in my company for its flexible deployment and centralized security management. It provides comprehensive protection with minimal impact. While improvements in stability are needed, it compares favorably with solutions like FireEye for data security.
Technical engineer at Devoteam Management Consulting3.0No summary available
Head of IT Infrastructure and Security Operations at United Arab Bank4.0I use Trend Micro Smart Protection for endpoint security, benefiting from features like Smart Detection and virtual patching for zero-day threats. Its compliance features could be expanded for more comprehensive reporting, enhancing its effectiveness in vulnerability management.
Cyber Security Analyst at a pharma/biotech company with 10,001+ employees3.0I've used Trend Micro Smart Protection mainly for malware analysis and appreciate its features like C-to-C detection and security playbooks, though the device control options are limiting. Integration with XDR Vision One enhances future threat detection.
Managing director at Wise4.5I use Trend Micro Smart Protection for providing technical information to customers. It's user-friendly with strong security features. However, the pricing could be better. I haven't tried other solutions and there's no specific cloud provider deployment mentioned.
Information Security Management Individual Contributor at First Bank of Nigeria Ltd.4.0No summary available
Security Consultant at IBM Thailand4.5I find Trend Micro Smart Protection beneficial for detecting unknown threats and enhancing visibility, though it needs improvements like policy learning and better integration with non-Trend Micro products, as issues with browser protection and ISP blacklisting have occurred.