The use cases are generally like peer-to-peer payment or person-to-business, peer-to-business payment, and business-to-business payments. So, like, the transfer of money. Transfer of money from one account to another through various means and methods.
Robust cloud model support and offers competitive pricing with a pay-per-use model
What is our primary use case?
What is most valuable?
This solution has a robust cloud model, which it supports, and the pricing is also very competitive in terms of pay-per-use. Right now, it seems like ACI is winning a bit in terms of its pricing model.
And then, this solution's time to market. So they are generally the first ones to deploy any regulatory changes.
What needs improvement?
There is a scope for improvement in this solution's support mechanism, like the solution's SLAs for tickets and incidents.
Another area of improvement is setup. It could be made easier.
For how long have I used the solution?
I have been using this solution for three years.
How are customer service and support?
There is room for improvement in customer service and support.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup of medium complexity. It's not too complex, so it's of medium complexity. So, there is room for improvement to make it better.
What about the implementation team?
The deployment process was about an 18-month cycle. The process required a pretty good-sized team. So about 15 to 20 people from vendors, about 20 to 30 people from the bank side. These people were required just in one area. But, like, if you consider the whole overall line of businesses and everybody, it could be probably more than a hundred people.
What's my experience with pricing, setup cost, and licensing?
I would rate the pricing a two out of ten, where one is cheap, and ten is expensive.
What other advice do I have?
Overall, I would rate the solution an eight out of ten.
