ACI Worldwide Global Payments Hub vs ServiceNow Orchestration comparison

"This solution has a robust cloud model, which it supports, and the pricing is also very competitive in terms of pay-per-use. Right now, it seems like ACI is winning a bit in terms of its pricing model."

"It's scalable."

"It is a very stable product, highly affordable."

"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."

"Great with IT processes and business processes."

"The iTerm suite is also crucial for visibility and optimization."

"It has competitive AI capabilities."

"Provisioning of new systems is among the most impactful features for automating complex workflows with ServiceNow Orchestration."

"It's probably the best product out there."

"The initial setup of medium complexity. So, there is room for improvement to make it better."

"From my space, the only thing that I can say is the spinning up with Google Cloud Services."

"There can be gaps in integration."

"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."

"The deployment requires awareness among the project staff."

"Efficiency of some features could be improved."

"The third-party integrations are challenging when the tools are not from ServiceNow partners. This presents issues when integrating solutions from other vendors."

"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."

"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."

"I would rate the pricing a two out of ten, where one is cheap, and ten is expensive."

"The solution is costly and orchestrations are very expensive."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"In terms of price, this solution is at the higher end of what you'll find."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"Pricing is custom to every customer."

"It is not very expensive."