Alibaba Cloud Reviews

The solution should have more integration. 

We have been using Alibaba Cloud for under two years. 

The solution is stable. 

The solution is scalable. 

Technical support numbers around 30 people. Contacting technical support is not one of my responsibilities, so I cannot comment on it. 

The installation is easy.

As I was not involved in the installation, I do not recall how long it took. One would have to ask the people who were involved in this. Yet, it should take no more than 30 minutes. 

At most, one or two managers are responsible for the deployment and maintenance. 

When comparing solutions such as GCP, which is the same as Alibaba Cloud, and others such as Amazon AWS and Azure, Alibaba Cloud is the preferred solution in China. 

The solution is cloud-based. 

I would not recommend the solution to others. 

I give Alibaba Cloud a low rating of four to five out of ten. 

We used it to collect data from medical devices and then for analytics in the cloud using AI bots and so on.

Flexibility and costs were probably the most important thing for us. The cost was one of the big factors for choosing Alibaba Cloud relative to other cloud solutions, especially in Asia. There were a lot of people, especially within China, who wanted it to stay within China. They did not want to get out of China. So having access to companies like Tencent or Alibaba was almost mandatory. It wasn't even a question.

Alibaba also provides a lot of flexibility in terms of tools that are similar to AWS. Alibaba also offers a lot of flexibility compared to Google Cloud, where you can only use Google's Tools. Alibaba has more user-friendly tools and solutions, more compute solutions than anyone else. Compute instances or types of compute instances were a really useful tool for us.

The majority of the tools and processes, in general, have a lot of room for improvement. I think, in general, things are there, but they're not good enough. Customer support could also be better. 

I was dealing with Alibaba Cloud for about three and a half years.

Relative to Amazon, Alibaba isn't as stable, not as mature, and you have to find a lot of solutions on your own sometimes to make things work. They're not quite there yet, but they're getting better over time. 

Alibaba Cloud is scalable. The scalability is definitely there.

Customer support has a lot of room for improvement. There's just general documentation, general customer support, and general maturity of the processes are all lacking when compared to Amazon or Google. Sometimes if you need to call technical support, it's also hard to get the right people, or the people you have on the line don't have the right knowledge. It's just not as smooth and not as easy as it should be.

The initial setup is very straightforward. It's like learning to ski. The initial bit is easy, but then it gets relatively difficult because of lack of support, lack of documentation, or generally the language. Sometimes the documentation is only in Chinese, and you're like, "okay, what do I do now?"

If you need to pick up the phone and talk to someone, it's not always the easiest thing to do with Alibaba. Unless you have local staff with Chinese-speaking people, it becomes a bigger barrier. 

The number of people you need to maintain the system is more or less constant depending on what you're supporting and how much work needs to be done. We would use an extra 10% of people in the team to support Alibaba solutions because of the issues we were having with them. But then again, the system itself is between 20-30% cheaper than Amazon. So, it made up for the extra workforce we needed to use the solution.

I'm not sure about the exact pricing, but let's just say if it cost a dollar for Amazon AWS, it was closer to 70 to 80 cents for Alibaba Cloud.

Relative to Albibaba'ss competitors, they're not as good. I would advise anyone interested to look at the stability of the solution and the documentation and make sure you are familiar with it. Having somebody who has worked on Alibaba Cloud onboard is always useful just to have some knowledge because certain things are not quite obvious. If you haven't worked on them before, then a very simple thing can cost you a lot of time and money.

If you have someone who's worked at those solutions before, you'll be able to deal with it quickly. If you have an insight, a customer service person you're familiar with, then you have a good person to support you. That would be really good because that person can make your company's life a lot easier in terms of solving problems when you run into something.

On a scale from one to ten, I would give Alibaba Cloud a six.

We primarily use the solution for the access it provides. Users can access it from anywhere, including their homes if they need to.

The cost of hosting the solution is very reasonable. It's quite inexpensive.

The solution is very secure.

We use Azure and Huawei as well, and, from an ease of use perspective, those two are much better. Alibaba should work to make the solution simpler like them.

The interface could be more user-friendly.

From a performance point of view, Huawei and Azure are faster. Alibaba isn't as good.

I've been using the solution for one year. 

From what I have seen and how I have used the solution, I find it to be quite stable.

The solution has been scalable for us. However, I haven't personally tried to scale it too much, so I can't gauge exactly how scalable it could be.

We've never contacted technical support directly. Typically, if I run into issues, I go to Google and see what I can find online.

We currently also use Huawei and Azure. We use each of these interchangeably.

The initial setup isn't too difficult if you are a technical person. However, Azure, for example, is much easier to set up. There's a bit of complexity with Alibaba. We have issues with translation from English to Chinese, for example.

The price of the solution is quite good and is one of the main reasons we still use it.

We're just a customer. We don't have a relationship or affiliation with Alibaba.

I wouldn't recommend Alibaba. I think other companies should just use Azure instead, as it's a much simpler solution.

I'd rate it six out of ten.