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Service Delivery Manager / Architect at a tech services company with 201-500 employees
Real User
May 18, 2021
A cloud computing solution with great elasticity
Pros and Cons
  • "The compute and the elasticness of the compute is really great. Whenever there's a load, it automatically adds the servers and then reduces the servers based on the configuration. This is really wonderful, more cost-effective, and it's been really good for us."
  • "The compute and the elasticness of the compute is really great, because whenever there's a load, it automatically adds the servers and then reduces the servers based on the configuration, which is really wonderful, more cost-effective, and has been really good for us."
  • "AWS support could be better."
  • "AWS support could be better. It could be faster and straightforward."

What is our primary use case?

We're using several Amazon products. We use Amazon AWS Compute Service, AWS Elastic Load Balancing, and a huge private VPN or a virtual private network are created out of it. We also use an API Gateway. There are several products and several services that AWS provides, and we're using them.

What is most valuable?

The compute and the elasticness of the compute is really great. Whenever there's a load, it automatically adds the servers and then reduces the servers based on the configuration. This is really wonderful, more cost-effective, and it's been really good for us.

What needs improvement?

AWS support could be better.

For how long have I used the solution?

I have been using Amazon AWS for many years.

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How are customer service and support?

AWS support could be better. It could be faster and straightforward.

How was the initial setup?

There's no initial setup or installation. It's all configuration.

What's my experience with pricing, setup cost, and licensing?

A few of our customers pay for it yearly and monthly. Sometimes, when it's related to the data, the pricing seems to be high. It could be cheaper on a transactional basis.

Which other solutions did I evaluate?

We did evaluate a couple of other products like Google Cloud and  RTCloud, but our customers decided to go with AWS.

What other advice do I have?

I would recommend this cloud solution to new customers.

On a scale from one to ten, I would give Amazon AWS an eight.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer1305831 - PeerSpot reviewer
Assistant Manager at a comms service provider with 5,001-10,000 employees
Real User
May 12, 2021
Useful trusted advisor tool, well-written documentation, but technical support could be faster
Pros and Cons
  • "I have found the trusted advisor tool works well, we are using it to get some insight into the security status and the processing of the applications."
  • "I have found the trusted advisor tool works well, we are using it to get some insight into the security status and the processing of the applications."
  • "The technical support can take longer than expected sometimes. They could improve on this."
  • "The technical support can take longer than expected sometimes. They could improve on this."

What is our primary use case?

We are using this solution for internet applications.

What is most valuable?

I have found the trusted advisor tool works well, we are using it to get some insight into the security status and the processing of the applications. Additionally, the portal for management has clear well-written documentation.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the stability of the solution?

We have not had any major issue with stability, it is quite stable.

What do I think about the scalability of the solution?

The scalability is good.

How are customer service and technical support?

The technical support can take longer than expected sometimes. They could improve on this.

How was the initial setup?

The initial installation was easy.

What about the implementation team?

We did the deployment ourselves.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is fair compared to competitors.

What other advice do I have?

I would recommend this solution to others.

I rate Amazon AWS a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
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Amazon AWS
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it_user1558359 - PeerSpot reviewer
Technical Lead at a tech services company with 10,001+ employees
Real User
May 4, 2021
Meets our needs in terms of features, good pricing, and reliable
Pros and Cons
  • "It is enough for us in terms of features. We don't have too many transactions, and it is sufficient for our current needs."
  • "It is subscription-based, and we are happy with its pricing."
  • "Our API Management solution is integrated with Lambda, and last year, we had an issue while upgrading Lambda from version 8.0 to version 10. It seemed like Lambda runtime was changed by AWS, and there was a bug that caused the downtime. The loading of the dashboard is slow. It could be because I am located in China."
  • "Our API Management solution is integrated with Lambda, and last year, we had an issue while upgrading Lambda from version 8.0 to version 10."

What is our primary use case?

We need to do the ticket exchange with external customers for the ITSM domain. There is an exchange of the service requests between our customer and our company.

What is most valuable?

It is enough for us in terms of features. We don't have too many transactions, and it is sufficient for our current needs.

What needs improvement?

Our API Management solution is integrated with Lambda, and last year, we had an issue while upgrading Lambda from version 8.0 to version 10. It seemed like Lambda runtime was changed by AWS, and there was a bug that caused the downtime.

The loading of the dashboard is slow. It could be because I am located in China.

For how long have I used the solution?

I have been using this solution for about two years.

What do I think about the stability of the solution?

It is reliable. We had a downtime only once. The issue was not with the production environment. It was with the lower environment.

What do I think about the scalability of the solution?

There are a lot of people who are using this solution in our organization. There are not many transactions between the customers and our internal system, and we don't have a high workload.

How are customer service and technical support?

I had contacted them for another solution, and they got back just in a day.

How was the initial setup?

It was easy for us.

What's my experience with pricing, setup cost, and licensing?

It is subscription-based, and we are happy with its pricing.

What other advice do I have?

I would recommend this solution to others. I would rate Amazon AWS an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1566387 - PeerSpot reviewer
IT Staff Manager at a hospitality company with 51-200 employees
Real User
May 2, 2021
Very reliable, fast to implement, and easy to scale based on the needs
Pros and Cons
  • "The capacity to grow dynamically based on our needs is most valuable. We can increase resources dynamically. It is also very reliable and fast to implement."
  • "The capacity to grow dynamically based on our needs is most valuable, we can increase resources dynamically, and it is also very reliable and fast to implement."
  • "Their support can be improved. In some cases, their support is not as proficient as it can be. They should be quicker at getting back."
  • "Their support can be improved. In some cases, their support is not as proficient as it can be. They should be quicker at getting back."

What is our primary use case?

We used it for hosting our ERP and databases and the applications that we develop for working with our customers. We are using a lot of Amazon AWS services. It is a mixed environment, and we have a lot of components.

What is most valuable?

The capacity to grow dynamically based on our needs is most valuable. We can increase resources dynamically. It is also very reliable and fast to implement.

What needs improvement?

Their support can be improved. In some cases, their support is not as proficient as it can be. They should be quicker at getting back.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. It is very easy to scale if you need more resources. We have around 150 users of this solution in our company.

How are customer service and technical support?

They need to be faster.

How was the initial setup?

It was very easy and fast.

What other advice do I have?

I would rate Amazon AWS a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1540659 - PeerSpot reviewer
Director at a consultancy with 11-50 employees
Real User
Apr 25, 2021
Easy to use, stable, and scalable with a lot of services and integrations
Pros and Cons
  • "It is very easy to set up. It is also easy to use. It has a lot of services and integrations. We've been able to integrate whatever we need until now."
  • "It is very easy to set up, it is also easy to use, and it has a lot of services and integrations so we have been able to integrate whatever we need until now."
  • "Its subscription model or pricing model is too complex, which should be improved."
  • "Its subscription model or pricing model is too complex, which should be improved."

What is most valuable?

It is very easy to set up. It is also easy to use. 

It has a lot of services and integrations. We've been able to integrate whatever we need until now.

What needs improvement?

Its subscription model or pricing model is too complex, which should be improved.

For how long have I used the solution?

I have been using this solution for three years. 

What do I think about the stability of the solution?

It is stable. We have not seen any issues so far.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and technical support?

We have interacted with them. They are good, and we've not had any issues with them.

How was the initial setup?

It is very easy to set up.

What's my experience with pricing, setup cost, and licensing?

Its pricing model is too complex.

What other advice do I have?

I would advise others to do a test before going ahead and buying it. They should look at other cloud options as well. If you are going to use mostly Microsoft products, then go with Azure. For non-Microsoft products, go with AWS.

I would rate Amazon AWS an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Devops engineer with 1-10 employees
Real User
Apr 24, 2021
Easy to use, flexible, stable, and has good IAM functionality
Pros and Cons
  • "I like that is very easy to use and that it's flexible."
  • "I like that is very easy to use and that it's flexible."
  • "The price needs improvement."
  • "It's expensive. It should be cheaper."

What is our primary use case?

We use this solution for the EC2, and IAM Management, and Lambda. I am using this solution to gain more knowledge, to educate myself.

What is most valuable?

I like that is very easy to use and that it's flexible.

What needs improvement?

The price needs improvement.

For how long have I used the solution?

I have been using this solution for one month.

We are using the latest version.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

It's a scalable product. I am the only user of this solution.

We plan to continue using this solution.

How are customer service and technical support?

I am a beginner, I am satisfied with the support.

Which solution did I use previously and why did I switch?

I did not use any other solution.

How was the initial setup?

There is no installation, it's a cloud solution.

What's my experience with pricing, setup cost, and licensing?

It's expensive.

It should be cheaper.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate Amazon AWS a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Project Specialist at integra software
Real User
Apr 19, 2021
Stable, flexible, and easy to configure and implement
Pros and Cons
  • "It is flexible. It is quite comfortable to use for organizations."
  • "It is flexible, and it is quite comfortable to use for organizations."
  • "It just needs to be improved from the security perspective."
  • "It just needs to be improved from the security perspective."

What is our primary use case?

We are using it for File Transfer Protocol (FTP) services. We are using it for file transfers from the US to India via FTP.

What is most valuable?

It is flexible. It is quite comfortable to use for organizations.

What needs improvement?

It just needs to be improved from the security perspective.

For how long have I used the solution?

I have been using this solution for five years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. We have 200 to 300 users currently, and we might increase its usage.

How are customer service and technical support?

We don't have any challenges with technical support. We are fine with it.

How was the initial setup?

There isn't much installation. It is just about hosting things, which doesn't take that much time. It was quite easy configuration-wise and implementation-wise.

What about the implementation team?

We did it ourselves.

Which other solutions did I evaluate?

We evaluated Azure and other products.

What other advice do I have?

I would recommend this solution. I would rate Amazon AWS a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1464441 - PeerSpot reviewer
Software Engineer at OMFYS Technologies India Pvt.Ltd
Real User
Apr 11, 2021
Stable, easy-to-use and technical support is helpful
Pros and Cons
  • "It is stable. For the cloud version, we require some installation platforms and we don't have a server with us right now. We require it from Amazon AWS. We can just plan and get the AWS server."
  • "It is stable."
  • "It should be more secure and have more integrations."
  • "It should be more secure and have more integrations."

What is our primary use case?

We use Amazon AWS for cloud deployment of Automation Anywhere tool.

What needs improvement?

It should be more secure and have more integrations. 

For how long have I used the solution?

I used Amazon AWS for about three months.

What do I think about the stability of the solution?

It is stable. For the cloud version, we require some installation platforms and we don't have a server with us right now. We require it from Amazon AWS. We can just plan and get the AWS server.

What do I think about the scalability of the solution?

It's scalable.

How are customer service and technical support?

We have one contact person for our organisation. Through him, we gave him our requirements, and he arranged all those things about AWS for our installation. We gave him the details of the quantity of RAM & hard disks, and our expectations.

What other advice do I have?

It's perfect to use.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Amazon AWS Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2026
Buyer's Guide
Download our free Amazon AWS Report and get advice and tips from experienced pros sharing their opinions.