We are using this solution for internet applications.
Assistant Manager at a comms service provider with 5,001-10,000 employees
Useful trusted advisor tool, well-written documentation, but technical support could be faster
Pros and Cons
- "I have found the trusted advisor tool works well, we are using it to get some insight into the security status and the processing of the applications."
- "The technical support can take longer than expected sometimes. They could improve on this."
What is our primary use case?
What is most valuable?
I have found the trusted advisor tool works well, we are using it to get some insight into the security status and the processing of the applications. Additionally, the portal for management has clear well-written documentation.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
We have not had any major issue with stability, it is quite stable.
Buyer's Guide
Amazon AWS
January 2026
Learn what your peers think about Amazon AWS. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,114 professionals have used our research since 2012.
What do I think about the scalability of the solution?
The scalability is good.
How are customer service and support?
The technical support can take longer than expected sometimes. They could improve on this.
How was the initial setup?
The initial installation was easy.
What about the implementation team?
We did the deployment ourselves.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is fair compared to competitors.
What other advice do I have?
I would recommend this solution to others.
I rate Amazon AWS a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Technical Lead at a tech services company with 10,001+ employees
Meets our needs in terms of features, good pricing, and reliable
Pros and Cons
- "It is enough for us in terms of features. We don't have too many transactions, and it is sufficient for our current needs."
- "Our API Management solution is integrated with Lambda, and last year, we had an issue while upgrading Lambda from version 8.0 to version 10. It seemed like Lambda runtime was changed by AWS, and there was a bug that caused the downtime. The loading of the dashboard is slow. It could be because I am located in China."
What is our primary use case?
We need to do the ticket exchange with external customers for the ITSM domain. There is an exchange of the service requests between our customer and our company.
What is most valuable?
It is enough for us in terms of features. We don't have too many transactions, and it is sufficient for our current needs.
What needs improvement?
Our API Management solution is integrated with Lambda, and last year, we had an issue while upgrading Lambda from version 8.0 to version 10. It seemed like Lambda runtime was changed by AWS, and there was a bug that caused the downtime.
The loading of the dashboard is slow. It could be because I am located in China.
For how long have I used the solution?
I have been using this solution for about two years.
What do I think about the stability of the solution?
It is reliable. We had a downtime only once. The issue was not with the production environment. It was with the lower environment.
What do I think about the scalability of the solution?
There are a lot of people who are using this solution in our organization. There are not many transactions between the customers and our internal system, and we don't have a high workload.
How are customer service and technical support?
I had contacted them for another solution, and they got back just in a day.
How was the initial setup?
It was easy for us.
What's my experience with pricing, setup cost, and licensing?
It is subscription-based, and we are happy with its pricing.
What other advice do I have?
I would recommend this solution to others. I would rate Amazon AWS an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Amazon AWS
January 2026
Learn what your peers think about Amazon AWS. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,114 professionals have used our research since 2012.
IT Staff Manager at a hospitality company with 51-200 employees
Very reliable, fast to implement, and easy to scale based on the needs
Pros and Cons
- "The capacity to grow dynamically based on our needs is most valuable. We can increase resources dynamically. It is also very reliable and fast to implement."
- "Their support can be improved. In some cases, their support is not as proficient as it can be. They should be quicker at getting back."
What is our primary use case?
We used it for hosting our ERP and databases and the applications that we develop for working with our customers. We are using a lot of Amazon AWS services. It is a mixed environment, and we have a lot of components.
What is most valuable?
The capacity to grow dynamically based on our needs is most valuable. We can increase resources dynamically. It is also very reliable and fast to implement.
What needs improvement?
Their support can be improved. In some cases, their support is not as proficient as it can be. They should be quicker at getting back.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable. It is very easy to scale if you need more resources. We have around 150 users of this solution in our company.
How are customer service and technical support?
They need to be faster.
How was the initial setup?
It was very easy and fast.
What other advice do I have?
I would rate Amazon AWS a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director at a consultancy with 11-50 employees
Easy to use, stable, and scalable with a lot of services and integrations
Pros and Cons
- "It is very easy to set up. It is also easy to use. It has a lot of services and integrations. We've been able to integrate whatever we need until now."
- "Its subscription model or pricing model is too complex, which should be improved."
What is most valuable?
It is very easy to set up. It is also easy to use.
It has a lot of services and integrations. We've been able to integrate whatever we need until now.
What needs improvement?
Its subscription model or pricing model is too complex, which should be improved.
For how long have I used the solution?
I have been using this solution for three years.
What do I think about the stability of the solution?
It is stable. We have not seen any issues so far.
What do I think about the scalability of the solution?
It is scalable.
How are customer service and technical support?
We have interacted with them. They are good, and we've not had any issues with them.
How was the initial setup?
It is very easy to set up.
What's my experience with pricing, setup cost, and licensing?
Its pricing model is too complex.
What other advice do I have?
I would advise others to do a test before going ahead and buying it. They should look at other cloud options as well. If you are going to use mostly Microsoft products, then go with Azure. For non-Microsoft products, go with AWS.
I would rate Amazon AWS an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Devops engineer with 1-10 employees
Easy to use, flexible, stable, and has good IAM functionality
Pros and Cons
- "I like that is very easy to use and that it's flexible."
- "The price needs improvement."
What is our primary use case?
We use this solution for the EC2, and IAM Management, and Lambda. I am using this solution to gain more knowledge, to educate myself.
What is most valuable?
I like that is very easy to use and that it's flexible.
What needs improvement?
The price needs improvement.
For how long have I used the solution?
I have been using this solution for one month.
We are using the latest version.
What do I think about the stability of the solution?
It's a stable solution.
What do I think about the scalability of the solution?
It's a scalable product. I am the only user of this solution.
We plan to continue using this solution.
How are customer service and technical support?
I am a beginner, I am satisfied with the support.
Which solution did I use previously and why did I switch?
I did not use any other solution.
How was the initial setup?
There is no installation, it's a cloud solution.
What's my experience with pricing, setup cost, and licensing?
It's expensive.
It should be cheaper.
What other advice do I have?
I would recommend this solution to others who are interested in using it.
I would rate Amazon AWS a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Project Specialist at a media company with 1,001-5,000 employees
Stable, flexible, and easy to configure and implement
Pros and Cons
- "It is flexible. It is quite comfortable to use for organizations."
- "It just needs to be improved from the security perspective."
What is our primary use case?
We are using it for File Transfer Protocol (FTP) services. We are using it for file transfers from the US to India via FTP.
What is most valuable?
It is flexible. It is quite comfortable to use for organizations.
What needs improvement?
It just needs to be improved from the security perspective.
For how long have I used the solution?
I have been using this solution for five years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable. We have 200 to 300 users currently, and we might increase its usage.
How are customer service and technical support?
We don't have any challenges with technical support. We are fine with it.
How was the initial setup?
There isn't much installation. It is just about hosting things, which doesn't take that much time. It was quite easy configuration-wise and implementation-wise.
What about the implementation team?
We did it ourselves.
Which other solutions did I evaluate?
We evaluated Azure and other products.
What other advice do I have?
I would recommend this solution. I would rate Amazon AWS a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Software Engineer at a computer software company with 51-200 employees
Stable, easy-to-use and technical support is helpful
Pros and Cons
- "It is stable. For the cloud version, we require some installation platforms and we don't have a server with us right now. We require it from Amazon AWS. We can just plan and get the AWS server."
- "It should be more secure and have more integrations."
What is our primary use case?
We use Amazon AWS for cloud deployment of Automation Anywhere tool.
What needs improvement?
It should be more secure and have more integrations.
For how long have I used the solution?
I used Amazon AWS for about three months.
What do I think about the stability of the solution?
It is stable. For the cloud version, we require some installation platforms and we don't have a server with us right now. We require it from Amazon AWS. We can just plan and get the AWS server.
What do I think about the scalability of the solution?
It's scalable.
How are customer service and technical support?
We have one contact person for our organisation. Through him, we gave him our requirements, and he arranged all those things about AWS for our installation. We gave him the details of the quantity of RAM & hard disks, and our expectations.
What other advice do I have?
It's perfect to use.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Assistant Manager at a tech services company with 201-500 employees
Easy to install, good dashboards, and good reporting
Pros and Cons
- "I am happy with the dashboard."
- "I have trouble with the AWS command-line interface."
What is our primary use case?
I use Amazon AWS in a Windows environment.
What is most valuable?
I like everything about AWS, especially the reporting.
I am happy with the dashboard.
What needs improvement?
I have trouble with the AWS command-line interface.
The security could be improved.
For how long have I used the solution?
I have been using Amazon AWS for approximately three months.
What do I think about the stability of the solution?
AWS is a stable solution.
What do I think about the scalability of the solution?
I have not tried to scale when using AWS.
How was the initial setup?
The initial setup is easy.
What's my experience with pricing, setup cost, and licensing?
The price is good and licensing fees are paid on a monthly basis.
What other advice do I have?
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Download our free Amazon AWS Report and get advice and tips from experienced pros
sharing their opinions.
Updated: January 2026
Popular Comparisons
Microsoft Azure
Red Hat OpenShift
Akamai Connected Cloud (Linode)
VMware Tanzu Platform
Oracle Cloud Infrastructure (OCI)
Google Cloud
Salesforce Platform
Alibaba Cloud
SAP Cloud Platform
Pivotal Cloud Foundry
VMware Cloud Foundation
Google Firebase
Nutanix Cloud Clusters (NC2)
IBM Public Cloud
SAP S4HANA on AWS
Buyer's Guide
Download our free Amazon AWS Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- Gartner's Magic Quadrant for IaaS maintains Amazon Web Service at the top of the Leaders quadrant. Do you agree?
- PaaS solutions: Areas for improvement?
- Rackspace, Dimension Data, and others that were in last year's Challenger quadrant became Niche Players: Agree/ Disagree
- Does anybody have experience negotiating the terms and conditions with AWS?
- Which would you prefer - Amazon AWS or IBM Public Cloud?
- Do you have an Amazon AWS certification, and do you think it is important to earn one?
- Would you recommend Amazon AWS to cloud computing beginners?
- Which Amazon AWS features and services do you use the most often and why?
- How does Amazon compare to alternative cloud solutions?
- What are some smart ways to streamline AWS data transfer costs?















