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reviewer2508348 - PeerSpot reviewer
Works at a tech services company with 11-50 employees
Real User
Top 20
Jul 8, 2024
Good network map and dashboard with helpful support
Pros and Cons
  • "The dashboard and the network map give a real-time picture."
  • "In terms of the dashboard, maybe seeing on the map, for example, if you have an access point that's connected to switch one, and the access point you do not have credentials for, that could help us make management a bit easier."

What is our primary use case?

We're an MSP, and we handle and monitor the network for many different organizations. So, we use Auvik for any client that has on-prem resources such as firewalls, switches, and servers. It's basically for any client that has a physical office.

How has it helped my organization?

We used it mostly for alerting and to have visibility over resources on a network. It's centralized oversight over what's going on.

What is most valuable?

The network map is really good. It gives us a good idea of the topology for new sites as we deploy the software. The ability to remotely connect the network devices is great. If we don't have direct access we can pretty much just do it from anywhere that we have an internet connection to. That's really helpful.

My team does the knowledge training. They have a university, and when we have new staff, they take the Auvik certification course. Otherwise, there is a lot of stuff to do in the solution and a lot of things to see. Without training, people will have to guess their way around it. Maybe they will see some basic features, but to actually leverage it to the fullest, you do need to take the training.

The dashboard and the network map give a real-time picture. It is really good so long as you have the credentials for everything. I don't really have any complaints. I think it's really helpful. It has been a lot of use for us in the past. Regarding things such as suggestions, it tells you where you have devices you do not have credentials for. That's something you can see if you go to the discovery settings. 

The benefits were realized pretty immediately. The benefits are very self-evident. The only thing you have to do to see the proper benefits is make sure you have a good setup. It's important to know how to deploy things, which credentials to add, etc. Otherwise, the topology will not be of much use. You will not get the configurations. However, if you have the proper knowledge of how to set this up, it's great.

We do not give our entry-level technicians access to Auvik most of the time. It's usually for tier-two technicians or our network engineers. However, it does help them with the Epic training. Before we are going to give entry-level permissions, we have them take training, and the training gives them a lot of information on the network on how to use the platform. 

Auvik helps decrease our mean time to resolution. What's good about Auvik is you can define thresholds where you can close alerts. So, if something goes down, you can see the condition. That definitely helps us take time out of the resolution process and lowers our oral ticket numbers.

What needs improvement?

In terms of the dashboard, maybe seeing on the map, for example, if you have an access point that's connected to switch one, and the access point you do not have credentials for, that could help us make management a bit easier. However, it's not terrible. It's just something to make it easier.

It has a monitoring feature. Besides just monitoring the network, you can tell Auvik to monitor a host name, like a domain name or an IP address on the cloud, and it just pings the IP address and gives you information. I feel like that's something that could potentially be improved a bit. For the service monitoring feature, we can check for port status or cloud ping checks. We can check against domains and against IP addresses in the cloud. That's a feature that has been of a lot of use to us. However, it is a little bit lacking in some features compared to other solutions that we have also used in the past. We used to use another solution, and we wanted to transition this service over to Auvik since Auvik does largely the same thing. However, as we were migrating, we noticed specific features were missing, and we could not add some of the monitoring back into Auvik since there were some technical limitations. For example, if Auvik has an IP address for the domain you want to monitor, and if the domain does not respond, it will take it as the services down, and it's going to trigger the alert at that point. It does not check when giving out a ping request. It checks by just making an HTTP request to the website. However, basically, some websites that we manage do not respond back to ping requests based on safety settings and so on. So, we have to do HTTP checks to check if the service is up. However, Auvik does not support that at the time. 

Buyer's Guide
Auvik Network Management (ANM)
January 2026
Learn what your peers think about Auvik Network Management (ANM). Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,114 professionals have used our research since 2012.

For how long have I used the solution?

I've used the solution for two years. 

What do I think about the stability of the solution?

Mostly, it works well. We do have some sites that seem to stress the platform a bit. We might have been over the edge when it happened, and that's the only time I have seen performance issues. 

What do I think about the scalability of the solution?

It's really easy to scale. Previously, and I'm not sure if this is true any longer, you could not turn a single site over to a multi-site and vice versa. In that case, you may need to delete your current site, or sites, and migrate things over. 

How are customer service and support?

Technical support is really good. They are really quick. I have no complaints. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I've also used Datto. However, Datto provides actual infrastructure, whereas Auvik is just monitoring. They aren't quite the same. 

How was the initial setup?

Setting up the solution is not difficult. We just have to make sure we have credentials for everything on the network. However, that's something that comes from our clients. As long as we have the credentials, it's pretty quick to set up. We had everything set up in about two weeks. 

However, if someone is not tech-savvy, they will see many unfamiliar terms. If someone has knowledge of API integrations, they'll have an easier time.

We tend to need two people for each deployment. Someone will take care of provisioning and collecting, and someone will do the technical setup within the platform.

There isn't really any maintenance needed. There may be alert tuning. Auvik does come with a lot of alerts that are already pre-built in. Some we disable, some we modify, and some we just create from scratch. 

What's my experience with pricing, setup cost, and licensing?

I do not handle the licensing aspect of the solution. 

What other advice do I have?

I'd rate the solution eight out of ten with my biggest complaint being the documentation and knowledge base, which is difficult to navigate.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: MSP
PeerSpot user
reviewer2404419 - PeerSpot reviewer
Software Developer at a consultancy with 1-10 employees
Real User
Top 10
Jun 10, 2024
Easy to use with good reliability and excellent network visibility
Pros and Cons
  • "The automated mapping or alerting has impacted our daily operations since now we receive alerts directly to email. We don't have to wait to to get a notice from the clients."
  • "I would like to use different network protocols that we could implement."

What is our primary use case?

We mainly use the product to analyze the remote networks. We are a managed service provider, so we have a lot of networks that are not really close, physically. We still have to keep control of them. This allows us to do so remotely. We put monitors on firewalls, routers, et cetera, so that we can see, for example, if something has gone down, and where. 

How has it helped my organization?

The solution provides good visibility into our network. We've also been able to respond to outbreaks and issues much faster. Previously, we'd have to get a call from a client telling us they've lost access. Now, we can start to troubleshoot before the client's even noticed there's a problem.

What is most valuable?

The discovery feature is useful. We've found network devices we didn't even know about. 

The reliability is excellent. It doesn't go down. It also doesn't occupy a lot of RAM. It's very lightweight.  We just configure it and we don't have to worry about it after that.

The intuitive interface helps support ease of use. 

We've saved time troubleshooting network issues. I can go directly to the client network and see what's going on, what has gone down exactly. It makes troubleshooting a very fast process. 

The Auvik network map, along with a dashboard, gives us a real-time picture of our network.

The time to resolution has sped up 20% to 30% since we can start troubleshooting much faster. We don't have to wait for a client to let us know there's an issue. 

It has empowered entry-level technicians to solve more tickets on their own.

The life cycle is a unique and important section of the tool. 

The automated mapping or alerting has impacted our daily operations since now we receive alerts directly to email. We don't have to wait to get a notice from the clients. On the client side, we waste less time, and there are cost savings in that aspect. The hours we invest trying to solve issues have been reduced since we can be more proactive and productive. 


What needs improvement?

I'd like the devices to be more integrated and easy to access. I find I have to move through various stages when it could be at least a side of the dashboard or something. 

I would like to use different network protocols that we could implement. It could help us with very specific problems. I wouldn't want them to focus too much on adding new features, as sometimes more features end up loading the system or the software with too much stuff.

For how long have I used the solution?

I've used Auvik since December of last year (2023).

What do I think about the stability of the solution?

It's a stable solution. I haven't had an issue with it.

What do I think about the scalability of the solution?

We have five people using the solution and 200 network devices on it. 

The scalability is very good. It expands very quickly. I'd rate scalability eight out of ten. 

How are customer service and support?

We haven't had to open up any cases with customer support. 

Which solution did I use previously and why did I switch?

We weren't using any specific solution before this product.

How was the initial setup?

The deployment process is very straightforward. It's pretty quick; we didn't waste much time deploying it. Deployment times vary, depending on the size of the network. With small networks, with maybe one to twenty workers, we can do it in a couple of days. We can deploy it in maybe two hours and then configure it over a day or two.

If it's configured right, you don't need to do any maintenance. It just works on its own in the background. 

What was our ROI?

We've gained ROI via productivity; we've likely helped each person gain 15% to 20% in productivity alone. 

What's my experience with pricing, setup cost, and licensing?

The solution is fairly priced. 

What other advice do I have?

I'm an Auvik customer. 

Auvik's AI capabilities are helping a bit with my network tasks. However, I'm not sure to what extent. We don't use much of the AI aspect.

I'd recommend the solution to others. It's very stable and quick to deploy. It hasn't given us any issues and it's very lightweight. We gain a lot of information about the network when we're using it. People should do a demo and see if it fits with their organization.

Overall, I'd rate Auvik nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Auvik Network Management (ANM)
January 2026
Learn what your peers think about Auvik Network Management (ANM). Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,114 professionals have used our research since 2012.
reviewer2404467 - PeerSpot reviewer
Information Technology Operations Manager at a tech services company with 11-50 employees
Real User
Top 10
Jun 10, 2024
Has good automation with helpful network monitoring for increased visibility
Pros and Cons
  • "The automation of alerts and ticketing has saved us about 30% to 40% of our time."
  • "If they could expand the products they support, that would be ideal."

What is our primary use case?

We're an MSP. We're pretty much monitoring our client's network. 

How has it helped my organization?

We offer a full suite of outsourced IT management solutions. We use this as an internal tool, not something we sell to clients; it's mostly something we use internally to make life easier.

It's reduced manual workaround troubleshooting network incidents. It also works around alert management. We get alerts, and those alerts create a ticket in our ticketing system. When the power comes back, the ticket closes automatically. We can have zero-touch intervention. Previous to the solution, the process was much more manual and a person would have to go and see what was happening.

What is most valuable?

When it comes to network visibility, we can see incidents. We found a lot of issues with our billing system, for example, and that's probably the biggest value-add for us. 

The network monitoring is great.

The solution covers a bunch of things. It's designed to be MSP-focused, which is useful. Your clients are tenants, and you can set it up at a global level so that you can drill down at a client level. It makes it very scalable. That's the biggest pro for me. Once you set up things correctly, it can scale very easily. You can just keep adding clients. You don't have to touch anything beyond deploying a connector on-site.

The alerting and network mapping are the most important aspects of our organization.

The interface is intuitive and easy to use. It helps a lot with troubleshooting network issues. It's comprehensive. It gives us a real-time picture of what's happening. It's fairly easy to gain visibility. Once you have things set up correctly, it provides a lot of visibility.

The automation of alerts and ticketing has saved us about 30% to 40% of our time.

We've been able to decrease our mean time to resolution. It's hard to gauge an average, however. For some tickets, it's significant, and for others, it may not be that much. Likely, we've improved mean time to resolution by 15% to 20%.

Auvik has positively influenced our operational costs and productivity. It's saved us a lot of time in terms of manual human effort. Since we're saving time, we're saving costs. It's also allowed us to position ourselves as network management and network monitoring experts and perhaps target a few clients more on the network side of things that are more network-focused than just the MSP and IT support side of things.

What needs improvement?

Sometimes we run into a new switch, firewall, or router brand that the system doesn't manage or interpret. If they could expand the products they support, that would be ideal.

For how long have I used the solution?

I've been using the solution for somewhere around two years.

What do I think about the stability of the solution?

The solution is absolutely stable. We haven't had any problems in two years. I'd rate the stability nine out of ten. I do get the odd email that warns that the service is down. However, it's usually during the night, and it resolves quickly.

What do I think about the scalability of the solution?

Our clients are mostly small businesses. 

The scalability is excellent. I'd rate it ten out of ten. 

How are customer service and support?

Both support and the onboarding process were excellent. They have the best technical support experience across any vendor we deal with. The first person you talk to actually knows what is going on. You don't have to wade through different levels of service. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did not use a different solution previously. We did have some scripts set up to run manually without RMM that would mostly check online/offline status. However, the system was very precarious. 

How was the initial setup?

The initial setup came with a bit of a learning curve. Unless you've used the product before, it's a bit complex. However, they offer the best onboarding experience I've had with any vendor. I had a team of people at my disposal.

I mainly handled the deployment myself. It took a few months to implement. Then, when we onboarded a new employee, they also assisted. We were a bit understaffed at the outset, however, once I had the extra person, the implementation went much faster. 

Once it is set up, there is no maintenance needed. 

What about the implementation team?

The vendor assisted with the setup. They were very helpful and answered all of our questions. It was very personalized. Their service is very good, which explains the price point. 

What's my experience with pricing, setup cost, and licensing?

I was able to negotiate the price. The list price is pretty unaffordable. 

Which other solutions did I evaluate?

We did evaluate other options before choosing Auvik. Other products seemed a bit buggy. Auvik was also cheaper and had a lot more room for growth.

What other advice do I have?

I'm a customer.

I'd recommend the solution to others. It's not a cheap tool and may not suit all MSPs; however, it works for us. While it can be hard to get clients and end-users to understand the value of network monitoring, they do provide a lot of resources that can help.

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
IT intern at a university with 201-500 employees
Real User
Top 10
Jun 6, 2024
It can integrate your firewall systems and incorporate devices from different locations
Pros and Cons
  • "Auvik's reporting is pretty useful. It helps us conduct traffic analysis. I like how you can integrate your firewall systems and incorporate devices in different parts of the country."
  • "The menu bar and display could be more colorful."

What is our primary use case?

I work at a university, and we use Auvik to check the school's network and ensure it works properly. Auvik covers all of our network devices, such as firewalls and servers. It doesn't generate many tickets daily—about three to five. Our schools have about 12,000 students and 10 members on our IT team spread through Melbourne and Sydney.

What is most valuable?

Auvik's reporting is pretty useful. It helps us conduct traffic analysis. I like how you can integrate your firewall systems and incorporate devices in different parts of the country. You can access all the devices under your licenses in your domain. Auvik's GUI has an intuitive design. It's pretty easy to use. The network map and dashboards offer a real-time picture of our network.

When we face network issues, Auvik creates an alert in our ticketing system. We log into our account, and it shows where the error or threat is happening. We can run an antivirus or react to the threat however we want.

What needs improvement?

The menu bar and display could be more colorful.

For how long have I used the solution?

We have used Auvik for two or three months.

What do I think about the stability of the solution?

I rate Auvik eight out of 10 for stability. We get some bugs and errors, but they aren't serious. 

What do I think about the scalability of the solution?

I rate Auvik eight out of 10 for scalability. Auvik appears to be pretty scalable.

How are customer service and support?

I rate Auvik support eight out of 10.


How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

I don't know precisely what Auvik charges the college, but it's probably reasonable because they have used Auvik for a long time. 

What other advice do I have?

I rate Auvik Network Management eight out of 10. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Elias Fairfield - PeerSpot reviewer
NOC Technician at a tech services company with 11-50 employees
MSP
Top 20
Jun 2, 2024
We realized the benefits immediately; the benefits are very clear
Pros and Cons
  • "I like having a remote tunnel where I can access web interfaces inside a network, whether it's a DVR, an NDR camera system, a printer interface, or an IoT device that has a local web interface. I love being able to tunnel in straight through Auvik instead of having to VPN in or remote to another. It's more straightforward and makes troubleshooting that device more accessible."
  • "I found the search feature somewhat frustrating. For example, let's say I'm searching for an IP address. Even though this thing exists, it doesn't do a good job of showing it to me."

What is our primary use case?

We use Auvik for network mapping. It helps us to understand the layout and where things are so that we can troubleshoot the flow of data, where something is on the network, and why it might be having an issue.

How has it helped my organization?

Before Auvik, I had to go on-site to the client's offices to physically trace all the cables manually and draw the network map on a diagram tool. That would take a long time, and there was potential for human error. When something changed, I had to go back and update the map. It took hours. With Auvik, the devices quickly populate the screen, and I can click through them. That's incredible. It's a huge time-saving troubleshooting tool. We realized Auvik's benefits immediately. Once I understood the features, the benefits were very clear.  

Auvik has sped up our resolution time in many ways. When something is offline or something is wrong with a site-to-site connection or a switch, we can easily go in and see what's happening. We can identify what's connected and what may have been disconnected. It's more often used on the tier two side, but the tier one techs aren't using it. 

What is most valuable?

I like having a remote tunnel where I can access web interfaces inside a network, whether it's a DVR, an NDR camera system, a printer interface, or an IoT device that has a local web interface. I love being able to tunnel in straight through Auvik instead of having to VPN in or remote to another. It's more straightforward and makes troubleshooting that device more accessible.

Auvik gives us a real-time picture of the network. In the past, when we did things manually, it was never up-to-date. Auvik keeps everything updated. The network map is accurate in the sense that it generates the correct data. Sometimes, we need to update it with the SNMP credentials. If we're feeding it the information it needs, it's highly accurate.

What needs improvement?

Auvik's interface is decent overall, but I wish I could get more of a full-screen map layout. That would be helpful. Overall, the flow of everything on the screen is good, but I would like a more full-screen, immersive user experience. There are too many menus around. It would help to have the ability to sift and move through it more easily, but there's too much stuff in the way.

I found the search feature somewhat frustrating. For example, let's say I'm searching for an IP address. Even though this thing exists, it doesn't do a good job of showing it to me. 

For how long have I used the solution?

We have used Auvik for nearly six years.

What do I think about the stability of the solution?

Auvik is stable. We haven't had any problems. 

What do I think about the scalability of the solution?

Our customers aren't growing quickly, so scalability means rolling Auvik out to new clients or clients adding new devices. If we're talking about adding new clients, it's easy to implement. If we're talking about clients adding stuff to the network, it's automatic, so we don't need to do much besides inputting the credentials.

Which solution did I use previously and why did I switch?

Before Auvik, I constructed manual network maps. We are using other remote management tools like Kaseya RMM. It's a different type of tool that overlaps in a few areas. 

How was the initial setup?

I was not directly involved in the deployment. After deployment, it requires very little maintenance. We only need to deploy the Auvik collector and ensure it's running. 

What other advice do I have?

I rate Auvik nine out of 10. I suggest reaching out to their customer relationship people. They're super personal and helpful. Take advantage of them. 

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer2395002 - PeerSpot reviewer
IT Manager at a training & coaching company with 201-500 employees
Real User
Top 20
Jun 2, 2024
Gives good insights and helps in troubleshooting issues
Pros and Cons
  • "Traffic insights are valuable. They show you what type of traffic is on the network and how much bandwidth it is utilizing. It can help you pinpoint issues if a device is broadcasting too much or if there is any other issue."
  • "The network map and dashboard can be difficult at times because they do not scale very well. You have to either view the map itself or the dashboard itself."

What is our primary use case?

It is mainly used to monitor new devices on the network and get alerts for printers that might be out of paper or jammed. We also use it to troubleshoot network connectivity issues.

By implementing Auvik Network Management, I wanted to get visibility into the network. I wanted to be able to see what devices are on the network.

How has it helped my organization?

Auvik's network map along with its dashboard gives a close to real-time picture of your network. It updates pretty regularly as you are using it.

Its benefits are pretty immediate. Once status starts populating, within an hour or two, we are able to get some good insight into the network and what is going on.

Auvik Network Management has decreased our mean time to resolution. We are able to pinpoint the device that may be causing issues on our network or having trouble connecting. It is definitely a valuable tool in troubleshooting that.

It has not empowered our entry-level technicians to solve more tickets on their own because we are structurally different. We have higher-end technicians taking care of networking issues. Our lower tier does not get into the platform.

Auvik does not allow us to spend less time on the setup and maintenance of the solution, but it does allow us to spend less time on issue resolution.

What is most valuable?

Traffic insights are valuable. They show you what type of traffic is on the network and how much bandwidth it is utilizing. It can help you pinpoint issues if a device is broadcasting too much or if there is any other issue.

What needs improvement?

The network map and dashboard can be difficult at times because they do not scale very well. You have to either view the map itself or the dashboard itself. You cannot easily view them both at the same time, but you are able to use them pretty well in conjunction. They could be a little better.

They can make it a little less cluttered on the display so that you can easily view the devices and the network map in one good window instead of having to jump between sizes on both. That would be beneficial. I do not know how that would happen, but that would be a plus.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

Its stability has been great. We have not seen any issues yet.

What do I think about the scalability of the solution?

It is scalable. It just depends on how much you want to pay when it comes down to it. 

How are customer service and support?

They have a chat feature. They are very quick to answer any issues, and they work until it is solved. I would rate them a ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used Domotz. Auvik is better in terms of the information provided, overall layout, and ease of use. Domotz is better in price by far.

With Auvik, we could see its benefits within hours of getting the system set up with all the passwords and everything. Domotz took a couple of days to get it all figured out.

How was the initial setup?

The agent is on-prem, and the solution is cloud-based. This is how it is provided.

It is easy to set up. It took about 20 minutes.

It does not require any maintenance from our side.

What about the implementation team?

I am the one who set it up.

What's my experience with pricing, setup cost, and licensing?

The pricing gets pretty expensive because it is per device that is managed. It is not per site, so it can get pricey.

There are no critical devices in our network that are monitored by Auvik at no charge. They are all charged.

What other advice do I have?

The biggest piece of advice is to make sure you have all of the SNMP and command line interfaces set up on your networking devices. Make sure you have the passwords for those so that you can easily put them into the system. WMI would be great to have enabled for all your workstations.

There is a little bit of a learning curve. It is not the easiest to use, but it is full-featured, so that is expected.

I am familiar with Auvik's SaaS Management product, but I have not used it yet. I am looking at setting up a trial for it within the next couple of weeks.

Overall, I would rate Auvik Network Management an eight out of ten. 

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Bruce Carson - PeerSpot reviewer
Systems Administrator at a construction company with 51-200 employees
Real User
Jan 18, 2024
Streamlines network monitoring with its intuitive interface, rapid deployment, effective issue resolution through proactive tech support and excellent scalability
Pros and Cons
  • "The appeal lies in the unified dashboard, providing a single view encompassing all aspects of my network."
  • "Implementing a configurable dashboard for the network map would enhance user experience in this regard."

What is our primary use case?

It provides comprehensive visibility into your network infrastructure, automates network mapping, sends timely alerts for potential issues, and facilitates configuration management. With Auvik, you can receive notifications directly, ensuring you stay informed about the health and performance of your network.

When I integrated Auvik, the primary goal was to uncover issues that might be occurring without my awareness. Essentially, I wanted to identify potential problems before they escalated to a point where I became aware of them, often when it was already too late. I sought early warnings for network issues to proactively address and mitigate them.

How has it helped my organization?

It provides an intuitive interface, supporting ease of use, and I was pleasantly surprised at how quickly I grasped it. The installation process was swift, and their team proved exceptionally helpful in offering expert guidance on setup and addressing any specific product configurations. Most elements were pre-configured, requiring minimal adjustments. Auvik efficiently scanned and identified network components, generating a comprehensive map crucial for my PCI compliance needs—all accomplished within a day.

The network map and the dashboard provide a near real-time snapshot of my network—about as real-time as I could expect. The system regularly pulls device information, the frequency of which is customizable based on alert settings. This flexibility is advantageous, especially when it comes to specific devices like credit card readers. If immediate notification of issues is crucial, Auvik ensures it is delivered.

The user-friendliness of the network map is contingent on the size of your network. A larger screen is advisable for extensive networks as it encompasses a comprehensive view. Managing a complex network might require some manual manipulation of the map to focus on specific areas. Alternatively, you can utilize the search feature, which proves efficient. Whether you prefer a manual approach or a quick search, both options are available. The search function allows you to easily select a category and device, promptly highlighting the desired item on the map.

It significantly reduced my meantime to resolution. Initially, I was unaware of certain issues within the network, and upon discovering them, I felt a sense of urgency to address multiple problems. However, once these issues were resolved, I gained confidence in the system's ability to alert me promptly to any future issues, providing a proactive approach to network management.

What is most valuable?

The most valuable aspect, primarily for a solo IT practitioner like myself, is its simplicity in setup. This was a significant factor that led me to choose it. The appeal lies in the unified dashboard, providing a single view encompassing all aspects of my network. The decision was driven by the ease of use—setting up reporting and alerts was straightforward without the need for complex coding or intricate configurations. It served its purpose precisely as designed, meeting my requirements effortlessly.

A notable feature is the ability to filter out static elements, allowing me to focus solely on what matters. Initially, I appreciated the panoramic view as my network unfolded on the map. From there, I could selectively identify areas of interest and importance. Auvik facilitated this process by enabling me to set up alerts for specific aspects, promptly notifying me of any relevant occurrences.

What needs improvement?

One enhancement I'd appreciate is the ability to configure the network map based on specific criteria. It would be valuable if Auvik allowed users to customize their view, defining what elements they want to see consistently. For example, configuring the map to display only printers in a retail store upon launching Auvik would streamline the process, eliminating the need to filter down the entire network map each time. Implementing a configurable dashboard for the network map would enhance user experience in this regard.

For how long have I used the solution?

I have been using it for approximately two years.

What do I think about the stability of the solution?

When it comes to stability, there was an initial issue where one of my servers, set up to handle scanning and reporting, experienced a service interruption. The service would stop, requiring manual restarts. However, upon investigation, it was identified as a configuration problem, which was promptly addressed and resolved. Since then, the system has been stable without any further disruptions.

What do I think about the scalability of the solution?

In terms of scalability, Auvik conducts a network scan. If you expand your network size, the system automatically identifies new devices and seamlessly integrates them into its operations.

How are customer service and support?

Accessing tech support and raising an issue through the ticketing system was a seamless process. The challenges I encountered were device-specific, particularly with some Cisco devices that weren't configured correctly for Auvik utilization. Their tech support team was well-versed in addressing such issues. Initiating a ticket involved a simple phone call, and the response time, although not immediately critical, was reasonable. The overall process was straightforward and relatively easy to navigate. I would rate it ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We utilized a different solution before transitioning to Auvik. However, this shift occurred concurrently with a network upgrade. In my initial role, I developed an access application to generate a map and reports based on raw data, which was suitable for a simpler network. As our network evolved and became more intricate, the initial application became impractical, leading me to experiment with less robust solutions. While these alternatives provided some features, they fell short of the comprehensive functionality Auvik offers. Throughout this exploration, it became evident that Auvik encompassed all the essential aspects I was seeking, consolidating them into a unified platform.

What about the implementation team?

Regarding issue resolution, it heavily relies on the specific device, but the crucial aspect of becoming aware of the issue is indeed present. The setup process was straightforward, and maintaining the system was equally uncomplicated. The programming is well-executed.

The deployment process was completed within a day, and I utilized the assistance provided. Although I believe I could have easily handled it on my own, their proactive help was voluntary—I hadn't requested it. Throughout the process, they were readily available and seemed invested in seeing it come together smoothly within the day. The primary task in setting it up involved opening a port and sharing the necessary network information for them to initiate network scanning.

What was our ROI?

I recognized its value on the very same day when I witnessed the network map coming to life, devices being detected, and a wealth of information being captured by the system.

While having an all-encompassing network monitoring solution may come at a cost, my initial approach was to seek cost-effective modules and integrate them seamlessly. While it was feasible to assemble and make various modules work together, the maintenance and usage of multiple modules would have been more cumbersome compared to the convenience of accessing a unified dashboard for all monitoring needs.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable, neither exceptionally cheap nor excessively expensive—it aligns well with what I anticipated.

Auvik's pricing structure is primarily based on servers, and the monitoring of actual endpoint devices is either included in the server license price or provided at no extra cost. While I'm not certain of the specific details, I have observed that the billing is influenced by new network nodes.

What other advice do I have?

As a product, it is robust, and it's easy to generate comprehensive information. The key learning curve involves understanding how to refine and customize the data it provides, essentially eliminating unnecessary static. For me, the primary task was configuring it to align with my environment and specific use case, tailoring the information to my needs. The ongoing training they offer, with the flexibility to attend sessions at any time, is invaluable. Overall, I would rate it ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Network Engineer II at a healthcare company with 1,001-5,000 employees
Real User
Dec 13, 2023
Provides full visibility, is easy to use, and reduces our MTTR
Pros and Cons
  • "The traffic insights and the configuration management are the most valuable features."
  • "One main feature I would like to see in Auvik is the ability to generate alerts based on specific events appearing in syslog messages."

What is our primary use case?

We manually use Auvik for network monitoring, configuration backups, and syslogs.

We implemented Auvik because we wanted to have a redundant monitoring solution that has a cloud component.

Auvik utilizes a cloud component that centralizes all data collection and aggregation. Additionally, we employ multiple on-premises collectors to gather data from individual devices. Therefore, our deployment will have a collector at each site, supplemented by a secondary collector at our main site. This configuration ensures redundancy and seamless data transmission to the Auvik cloud.

How has it helped my organization?

Auvik's intuitive interface is easy to use. The intuitive interface helps accelerate our troubleshooting of network issues due to how the information is presented.

Auvik's network map and dashboard provide a real-time picture of our network.

The network map and dashboard provide easy access to real-time visibility, with alerts and other information conveniently displayed. Clicking "Advanced" allows further exploration of specific alerts and other relevant details. While the display can become crowded when monitoring numerous items, the filtering capabilities effectively manage information overload.

The network map provides full visibility into everything we are monitoring with it and that is extremely important for us.

Auvik empowers our low-level techs to solve more tickets on their own. This has saved our senior techs time to focus on other tasks. The overall number of tickets has been reduced.

It has helped reduce our mean time to resolution.

Auvik allows us to spend less time on setup, maintenance, and resolution.

What is most valuable?

The traffic insights and the configuration management are the most valuable features. 

The traffic insights are presented effectively, and I appreciate that the analysis runs in the cloud, avoiding the need to overload any specific on-premise hardware. Additionally, the configuration backups appear to be straightforward, facilitating the comparison and refresh of new images on existing devices.

What needs improvement?

One main feature I would like to see in Auvik is the ability to generate alerts based on specific events appearing in syslog messages.

For how long have I used the solution?

I have been using Auvik for three years.

What do I think about the stability of the solution?

Auvik is stable.

What do I think about the scalability of the solution?

The scalability of Auvik is excellent and it scales easily.

How are customer service and support?

The technical support is quite fast and accurate. We only encountered one major issue, but they were able to resolve it promptly. While it took a little longer due to the unusual nature of the problem, it was effectively addressed within a week.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Previously, we used SolarWinds. However, the configuration and maintenance overhead for Auvik is significantly lower, and Auvik itself is much faster.

How was the initial setup?

The initial deployment was straightforward. We had three people for the deployment but it could be done with one person.

What about the implementation team?

The implementation was completed in-house.

What's my experience with pricing, setup cost, and licensing?

Compared to Auvik's competitors, its pricing is largely in line with SolarWinds. However, the exact cost may be slightly lower or higher depending on how the software is used.

Auvik does not charge for server monitoring, which is a significant cost advantage. If we had to pay for each server individually, the cost would become quite high, depending on the size and complexity of our server environment.

What other advice do I have?

I would rate Auvik a nine out of ten.

Minimal maintenance is required to keep the collector devices up to date.

Before implementing Auvik, organizations should confirm that all devices they intend to monitor are compatible with Auvik's capabilities. This is particularly important for web-based devices, as Auvik may have limitations in monitoring such systems.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Download our free Auvik Network Management (ANM) Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
Buyer's Guide
Download our free Auvik Network Management (ANM) Report and get advice and tips from experienced pros sharing their opinions.