Auvik Network Management (ANM) Reviews

We use it for our clients that have managed network services. We monitor their networks to see if there are any anomalies or unknown devices, and we use it for troubleshooting as needed.

One of the benefits is the insights into the network. We had one client that was having tons of issues. We put Auvik on there and we were able to isolate the problem to one device, remove it, and everything is now working well.

It has helped with visibility into remote and distributed networks, globally. For those clients that pay for the service, it allows us to see their networks, see what's going on, and sometimes even see an issue before the client knows and calls us, and that is what we want.

We have also seen a reduction in mean time to resolution, of about 10 to 20 percent, depending on what the issue is.

I like the traffic insights. That really helps to see what's using your bandwidth.

The monitoring and management functions, while there is a little bit of a learning curve, are pretty easy. Once you get it, it's straightforward and easy to go forward with. That's very important because we don't have time to sit around and try to figure out how to use it, looking at tutorials. It's pretty intuitive and their support is really great too if we have any issues.

And the fact that it provides a single, integrated platform for our organization is important as well. Having 50 different accounts to log into would make things difficult at times.

The overall intuitiveness of the network visualization is great. It makes it easy to see everything and easy to follow and pinpoint what's going on.

The visualization of network mapping is good. The only complaint would be that VLANs don't necessarily show up as a regular LAN does. They do show up, but there is some manual tuning you have to do to make that look perfect. That's kind of the nature of how VLANs work, so I don't think there's anything they can really do to help make that better. Still, it does at least pick up devices that are on there, and tries to connect it all, but it doesn't always do a good job.

Also, it doesn't help keep device inventories up to date. It doesn't have any updating features.

It has been three years since I started using Auvik.

It's reliable. We haven't had any issues with it. We haven't had any downtime because the server wasn't available, or anything like that. It's definitely worth it.

It seems to scale really well. When we first started, we just had three clients in there. Now we have it on all 35 of our clients, and some of them have multiple sites. They're not all fully configured, but at least we have the agent on them and we're getting data already. I just need to go into each one and set up the SSH and SNMP settings, but that's no big deal.

It's deployed into our managed network clients who have anywhere from three workstations all the way up to over 300 devices on the multiple VLANs.

Their technical support is a 10 out of 10. They have direct support within the platform via a chat and they'll walk you through anything and give you the guidance you need. And their email support is great as well, if you have to escalate something. They'll even do a Zoom call with you if they're not able to resolve it by email or chat. They don't leave you hanging.

We didn't use any solution previously. We just used an ad hoc network scan to try to find issues, but that doesn't really give you a great view of everything.

I'm the one who does the deployments. The setup is straightforward. It's complex in the sense that you have to connect each device and configure its SNMP or SSH settings, but it's pretty straightforward overall.

Depending on the network, within 30 seconds to two minutes, max, the network mapping starts to populate after implementing the collector. It's pretty quick.

It doesn't require much maintenance. Once you get everything set up, unless you introduce new devices, you don't really have to mess with anything.

We did our initial implementation with the Auvik trainer. He helped us onboard clients and gave us training. Our experience with him was good. He was really knowledgeable and helped us out as we needed it.

Initially, it was me and our CEO involved in the implementation, but he passed it off to me after the first couple. And of course, we have had Auvik's help with it as well.

Time-to-value from Auvik has been the troubleshooting of that one client I mentioned, just by itself. We spent countless hours onsite trying to figure out what was going on, doing our own tests with freeware, but we weren't able to isolate the issue until we installed Auvik. If we had done that from day one, it would have taken three hours for the setup, instead of that ticket taking 22 hours of work. It's a big benefit.

Auvik's pretty good in terms of pricing. It can get pricey if you have multiple managed devices, but if it's just a simple network with only one or two firewall walls and smart switches, it's reasonable.

The one client that we had issues with has 15 managed devices. That client is pretty expensive, but it's worth it.

Our eyes were set on Auvik, based on reviews from peers.

It's not really replacing any tasks. Rather, it's a good tool to see if the network is down. We have others that do the same thing, but Auvik is more for investigating issues.

My advice is to take your time. Make sure that the credentials are correct when you input them. Go through their guide on setting up WMI for Windows workstations to get better results. Just don't rush it and get good data.

We mostly use it for network monitoring. We also use it for configuration backup.

With Auvik's network monitoring, the easiest thing is to see where issues are in the network, such as where the traffic is having problems flowing from one place to another. That is the biggest benefit for me. I can go into each company and see if there's a problem with the network. Auvik will pinpoint it and we can work through fixing it.

And something that is critical is the ability to visualize the network mapping. Most people just put something in and think it works, but without having much knowledge of what goes into actually planning the network and making sure they can't get to things they're not supposed to get to. With Auvik, the overall intuitiveness of the network visualization is easily the best I've seen. It's very intuitive. There are pre-built filters and other pieces that allow you to visualize certain, tiny pieces of the network, instead of the entire thing. That means you don't have to move the map around.

The solution has also helped reduce the repetitive, very boring work involved in visualizing the network, where you literally map out everything. Auvik will do it for you. That manual process, for a typical company with a single site, may take 30 minutes. But if it's multi-site with multiple networks, it takes that process from roughly an entire day down to about 30 minutes.

And when it comes to IT team availability, we don't have to have someone dedicated to monitoring the network or documenting networks. We actually have him doing work that we need done, like helping our customers, instead of just documenting.

The ability to put in individualized SNMP checks that might not be in the automated playbook is a valuable feature.

It is also super easy to use the monitoring and management functions of Auvik. I've not seen something as easy as it is, although that use of ease is not so important to our company. Other companies provide knowledge base articles that make everything easy, but the management and monitoring functions in those products aren't as easy to use. That means you have to lean on the knowledge base. Auvik has a knowledge base, but you don't really need it. It's a lot easier in that way. It has a lot of documentation, a lot of information available, but you just don't need it because it's that easy.

Auvik is also a single, integrated platform, and because we are an MSP, that's a godsend. Other vendors have a single pane for each company, whereas Auvik has it set up so there is a single pane for multiple companies.

We use ConnectWise and it integrates with that perfectly. I don't know what else they could add there to have better integration, because it does everything we need.

Auvik doesn't help keep device inventories up to date in the way that I would like. It just helps keep us in the loop for anything that should or shouldn't be on the network.

The one thing that I need more help with is the networking of virtualization hosts. I need more information on those hosts and which virtual networks are attached to what, the virtual switches that are in there, and how they function. None of that exists currently. That's more of a need than anything else that Auvik is doing. If they wanted to monitor more of the network, specifically Hyper-V and VMware hosting, that would make it better and more robust, but that's not their goal.

I've been using Auvik for a couple of years.

The only time it's down is when AWS goes down, so as a cloud-based solution, as opposed to an on-prem network monitoring solution, Auvik means less worry for me. It's always there.

It scales very well, from a single site all the way up to multi-site. If you need more, you just add another probe and it automatically knows which probe does what, so you don't have to worry about that.

I have far less contact with Auvik's technical support now than in the beginning. I haven't opened a case with them in a year because everything just works.

In my experience, if their support can't fix the problem it's because there's a bug and they need to escalate it. I've never had complaints about their service. If there are any questions, support is there to help, and they will.

Positive

I am usually involved in the initial setup and deployment of Auvik and it is far simpler than anything else out there. Since we're an MSP, Auvik configured the initial, main site for us, and then I set up all of the subsites.

It takes 10 to 15 minutes after the collector is implemented for it to start populating the topology map, but it's not a solid "Here's the entire network" for a couple of hours.

We have two other team members, in addition to me, who do setups, but we just brought them on in the last six months.

A good tool like Auvik should literally pay for itself and it does for us, in time saved.

It showed value within the first week. That's how long it took for us to see it was going to save us money in the long run. As far as making money back on it goes, it took about two or three months. That's how long it took for it to have found everything and for us to configure everything.

They are way too lenient in their pricing. To put that simply, I can have an entire network being monitored and it will cost nothing, as long as I'm not monitoring the firewall or the switches.

There are three or four other solutions that I have used that do network monitoring, and none of them work the same. One was N-Central, which is the MSP version of SolarWinds. I also used SolarWinds, the full suite, for one company.

LogicMonitor is another one that we trialed but it didn't work nearly as well, and was way more expensive. 

We used something from Ninja, their network monitoring service, and it could handle a lot more than Auvik could, but you had to say specifically, "I want to monitor this device or that device," instead of just everything. 

I used all of those solutions before getting to Auvik and finding that it's better.

Auvik does everything through a single probe, whereas all the others require multiple probes and multiple connections to multiple VLANs. Either that or you had to know exactly what was on the network and then you could monitor the single pieces you wanted, instead of everything.

Most of what Auvik does is the high-level monitoring of what's going on, and then it does require the higher-level staff to see, when we have a problem, how we fix it. The lower-level staff couldn't figure that out. So it doesn't really help with delegating things to junior people.

If Auvik wanted to map out VLANs specifically, that could be added, but it wouldn't change my opinion of whether the mapping is good or bad. The mapping is good and the VLAN handling is good. Everything else really just comes down to having someone who understands network engineering to really suss out all of the issues that Auvik sees.

We did not see a reduction in mean time to resolution with Auvik. It is just one extra tool. We didn't have nearly the number of customers that we do now, back when we first started using Auvik, so we can't really point to a reduction. We've been using it for so long that we've brought on customers and put them in Auvik right away. 

However, when clients have networking issues, I'm sure it has reduced the amount of time it takes for us to figure out what the problem is. But for us, it's more the mean time to reconfiguration that has dropped drastically. For example, if we need to add another floor, expand a network, shrink a network, or add another site to it, instead of having to do a walkthrough of the network to see what's there, we hop into Auvik, spend five minutes looking at the map, and we're able to present a valid diagram to the customer of what needs to go where.

The solution is not perfect, but I can't think of anything that would make it better for me or my company. Between its cost and what it covers, I would give it a 10 out of 10.

We used PRTG as our network monitoring stack and SolarWinds network configuration manager. SolarWinds has hacked a couple of years ago, so we have been left with PRTG but no configuration management. PRTG doesn't do network monitoring very well, but it's suitable for server monitoring. I had known about Auvik for quite some time and decided to give it a look. We tested it and got insights into our network we had never seen before. We have three disparate physical networks, which provide insight into how everything is interconnected.

We have 55 users spread out over all our locations. Our sales staff is remote, but we have a primary site with two physical networks and a disaster recovery site co-located with one physical network.

Auvik has made things more accessible, and we're much more agile in dealing with problems when they arise. It has also given us an extraordinary amount of visibility into the connections of the physical network. We've found many issues that we didn't know existed before.

We've probably saved around an hour each week using Auvik, but it varies. We're typically looking at the network stack to troubleshoot a problem, which doesn't happen that often. I usually log into Auvik when there are alerts unless something is misbehaving. However, I log on to Auvik at least once or twice a week to look at some of the net flow things or get a feel for what's going on in the network in general.

Auvik helps us keep our device inventories up to date, which has saved us time. We're a company in the financial sector, so we regularly go through compliance audits. Having a centralized location for configuration management is helpful because we don't need to spend time doing that manually throughout the year. The cloud solution enables us to have our configurations offsite in case of a disaster. That is a benefit. 

Network mapping is the most valuable feature. It's handy to see which devices are connected to what ports. The net flow stuff and traffic insights are also helpful. The network mapping is a little better than average. That's one area where PRTG falls short. It's tough to use. Auvik makes that a bit easier. 

Auvik's initial setup and discovery were effortless. Tuning the alerts takes a little bit more work. Ease of use is essential. Usually, there has been some alert, or we need a specific piece of information promptly. It must be easy for us to find that information.

The integrated platform is a nice-to-have, but it's not essential because we only have three sites: primary, guest, and DR. I only use Auvik for the primary site. For an MSP, the integrated single pane of glass would be a huge deal. 

I would relegate the network map to its area instead of being the focus of every page. The network map is in the front and center of the UI. I would rather have the option to look at it when I need it instead of having it on every single page. It's beautiful, but I don't need it on every page.

We've been using Auvik for about four months now.

I have found Auvik extremely stable. They do a lot of scheduled maintenance, but it's almost always on the weekends, so it doesn't impact us. 

Auvik looks incredibly scalable. We scaled it out to three sites without any problem.

I rate Auvik support seven out of 10. I want to give them an eight, but eight seems too generous. 7.5 is kind of where I want to be.

Neutral

We previously used PRTG and SolarWinds Network Configuration Monitor. SolarWinds got hacked, and their software was janky at best. It worked, but only because we didn't put a lot of load on it. We finally decided to find a solution that worked. We got along without it for about a year before realizing we needed a solution.

PRTG is an excellent server monitoring solution but a poor network monitoring solution. It does the job, but it's not good at it. Auvik is a fantastic network monitoring tool that does everything PRTG does, plus all the things that SolarWinds and CM did. It took the place of two different products. PRTG is usable, but it would take me 10 minutes to do something Auvik can do in a minute. Auvik is light years better in terms of usability and simplicity.

Setting up Auvik was surprisingly easy to do. The initial installation took a day or two, but it took a couple of weeks to start seeing the results I wanted.  The network map started to populate within 24 hours. It was so much easier than PRTG was and a lot faster.

I deployed it by myself. The involved tasks included setting up virtual machine collectors, modifying the firewall and ACL rules, setting up accounts, doing SSO, going through the training, and training my team.

I did the setup myself with a little bit of help from Auvik support.

It took a little time to get it up and running, but now that it's running, it hums along and does its job. I don't have hard data about our ROI, but we've seen value from Auvik. For example, say we had a bandwidth problem where traffic was slowing down on one of our guest sites. It would take me 15 to 20 minutes in PRTG to look at the net flows and figure out who was doing what. It takes me a minute or two in Auvik. That is a huge time saver.

I was under the impression that it was costly in a larger environment, but I was very wrong. It's pretty reasonable. The pricing is much better than I thought it was because it's based on network devices, not devices. That was a key thing that I did not know.

I like that it's flexible. If we have a device that we need to spin up for a month, we pay a little extra that month, and it goes back down. We don't have to renegotiate the contract or pay that amount forever.

We also considered Zabbix, but that seemed like a ton of work.

I rate Auvik nine out of 10. I've heard of Auvik for 10 years, but I always shied away from it because of the size and complexity of the networks I work with. I figured it would not be cost-effective because Auvik is a big name. However, it wasn't as bad as I thought it would be when I looked at the quotes. The value for the money is high, so if you think you can't afford it, look into it anyway because you might be surprised.

We use it as our network management tool and configuration backup utility.

It's made us a lot more aware of the network side. A lot of MSPs traditionally have been more server/workstation oriented, with some firewall-related activities, but when you bring in the network, it allows you to bring all that full circle and troubleshoot network issues more easily. And in the same way that a backup is important for a server, a backup is important for a switch or a firewall. If you lose one of those, you don't want to have to rebuild from scratch. Auvik provides that configuration backup.

The configuration backup has helped reduce repetitive tasks. With network, there's not as much daily touch as there is with PCs. The automation has primarily been around backing up devices and alerting on down devices.

It has also helped with visibility into remote distributed networks. As an MSP, most of our customers are remote networks for us. Auvik allows us to manage their networks, whether they're local or in the UK or anywhere else. We're able to manage those networks much better via this tool. It helps our network engineers focus on those networks.

In addition, it helps keep device inventories up to date. That aspect helps a lot because people don't have to always worry about whether somebody added a switch or an access point. It scans each day and sees new devices. While that doesn't save us time on a recurring basis, whenever we need to provide a report, we don't have to manually gather the information. We're able to print it out and provide it, rather than having to do manual counts. But that's on-demand and not frequent.

We have absolutely seen a reduction in our mean time to resolution for network issues, using Auvik. For instance, if an alert comes through that a server is down, and we're also getting information that a switch or a firewall is down as part of that, we immediately know we don't need to troubleshoot the server. The server is down because those network devices are down. It allows us to get right to where the problem is, versus having to work our way back and that cuts out a lot of troubleshooting time.

If we get an alert that an AP is down and a firewall is also down, it may just be that the AP is not able to report back because the firewall is not up to allow it to. That's where it saves us a lot of time. It allows us to look at root cause better. When you're looking at that map and you see three things with red alert banners on them, you know which one is the closest point out to the internet and that you need to look there first, versus what's behind it.

The network management piece has been the most advantageous. First, it alerts us about network devices that are under duress or having issues. Second, it has historical data. That allows us to go back, if, for instance, a switch is having problems, and see if it is something that trends at a certain time of the day or a certain day of the week.

For what we use it for, Auvik provides us with a single integrated platform because it ties into their ticketing system. That is very important. The more touchpoints that people have to interact with, the less likely they are to interact. Trying to get it down to as few panes of glass as possible becomes an important piece. We previously used multiple applications for managing our network, and switching to Auvik has saved our organization a good bit of time, day-to-day. It has saved us the equivalent of half an FTE.

It's also the best that we have found for helping to visualize network mapping/topology. It does a great job of that, hands-down. The mechanism that it uses to learn about the network seems to be more robust than some of the others. The interface is very clean and sleek. It discovers devices well and the relationships between them, and the general aesthetic of the portal presents that information. It gathers more data than most and it presents it wrapped up in a really pretty way. Others can draw out a diagram, but they're just not as elegant as Auvik.

The network visualization is intuitive. It classifies devices accurately and presents the links and the relationships well. Plus, if something isn't discovered the way you think it should be, it gives you the ability to manually adjust it. For example, sometimes wireless bridges don't really present well. They don't show a link between them. You have the ability to go in and make that association manually so that it presents correctly on the map.

I've been using Auvik for a little over three years.

The stability is strong. They announce maintenance well in advance and it's not frequent. We haven't had many issues. I don't recall that it just went down all of a sudden. Typically, it's only down around maintenance windows.

It scales well. We've put large networks on it.

The solution's technical support is good. We didn't have to interact with it a lot, but when we did, they were able to answer the questions.

Positive

We used PRTG from a German company called Paessler, but it did not provide configuration backup, so we used a different application to provide the configuration backup. We had to use two products to do that function before. That was part of the reason we switched to Auvik. Bringing everything into one application, and that application being able to integrate with our ticketing system, were the two big reasons.

The initial setup was very straightforward. If you have intermediate networking skills you will be comfortable doing it.

We were able to implement Auvik out-of-the-box, meaning it was immediately available for use without intervention. When we signed up, we were able to download the agents to put on each remote site and begin scanning and gathering data. Once we decided to go with Auvik, we were instantly able to go with it. Within 15 minutes, after the Auvik code was implemented, our network mapping began to populate. 

Within about an hour or two, depending on the size of the network, the map was pretty well displayed. For larger networks—we have some networks that are 1,000 nodes—it might take several hours for it to scan, discover, and learn the relationships. It asks you to authorize networks that it finds. You may initially tell it to scan a network, but based on that network being scanned and the devices on it, it learns that there are other subnets out there. You have to approve those for it to scan them as well. That's why larger networks could take several hours and up to a day or so.

We did it all in-house and it required three people. They were primarily split up between

• networking components: switchers, routers, and wireless infrastructure
• server/workstation infrastructure
• integrations, such as ticketing.

Auvik helps us, but as I mentioned, it's a lot more for point-in-time needs. If a switch is down and we need to get information on the alert and possibly pull the backup to put on a replacement device, or if somebody needs an inventory, we can pull a report. Those are very moment-oriented. 

I can't talk about time-to-value over days, months, or years, but once you set it up, it takes care of itself. It scans the network for new devices. Once you stand the product up and have it connected to your ticketing system, it's just a matter of using it when you need to use it.

Auvik is not cheap. They've done a great job, it's a developed product, but you pay for it. When you compare, it's definitely in the upper tier of pricing.

Auvik has two price points. One is their Essentials license, and the other is their Performance license which includes flow data. 

For example, you may have a network with 10 switches and a firewall, and you really only want flow data going through the firewall. Auvik requires you not only to put the device you want under a Performance license, but all of the other network devices that are billable devices have to go to that same Performance license. It gets expensive in a hurry, so we haven't taken a Performance license with them for that main reason. If we need to do flow data, we'll use a different product. I wish they allowed you to only license the devices you needed to have Performance.

We looked at Traverse Network from Kaseya. It was very similar to Auvik in terms of capabilities, but we thought Auvik was more polished. It seemed to be further down the road as far as how well it had been implemented.

And Auvik's cloud-based solution, when compared with on-prem network monitoring solutions, is better. It's hard to monitor something on the network locally because if you lose your internet connection, it can't report out, which is pretty important. That's why we like it more than on-premises solutions.

It's an easy user interface to work with. They've done a good job with the GUI and how to navigate it. That's not of huge importance to us because a lot of us have been doing network management for close to two decades. That means we've used a lot of tools and we are very familiar with them. But for entry-level techs, it's easier because they can do some things without knowing a lot of what we've had two decades to learn. It makes people with less experience much more comfortable using it.

The solution's automation hasn't had that much of an impact because a lot of our frontline people don't have to interact with it on a daily basis. They use it for point-in-time troubleshooting. It's not a huge help on that side. It's mainly the networking engineers, who would have to do things through other systems manually, whose time is saved.

From a product perspective, it's a 10 out of 10. It's just that you pay for the product. It costs a lot compared to others.

The biggest issue is that if you need NetFlow, where you can actually see more information about the packets that are traversing the network, you probably need to work through your cost model first. Auvik is not going to be the cheapest out there, not even close. It's going to be, by far, the more expensive solution. If that is a strong need of yours, it may not be the best solution. It does NetFlow really well, just like everything else it does. It presents it well. But the pricing model makes it a very expensive proposition to do the Performance licenses.

We use Auvik for network mapping. It helps us to understand the layout and where things are so that we can troubleshoot the flow of data, where something is on the network, and why it might be having an issue.

Before Auvik, I had to go on-site to the client's offices to physically trace all the cables manually and draw the network map on a diagram tool. That would take a long time, and there was potential for human error. When something changed, I had to go back and update the map. It took hours. With Auvik, the devices quickly populate the screen, and I can click through them. That's incredible. It's a huge time-saving troubleshooting tool. We realized Auvik's benefits immediately. Once I understood the features, the benefits were very clear.  

Auvik has sped up our resolution time in many ways. When something is offline or something is wrong with a site-to-site connection or a switch, we can easily go in and see what's happening. We can identify what's connected and what may have been disconnected. It's more often used on the tier two side, but the tier one techs aren't using it. 

I like having a remote tunnel where I can access web interfaces inside a network, whether it's a DVR, an NDR camera system, a printer interface, or an IoT device that has a local web interface. I love being able to tunnel in straight through Auvik instead of having to VPN in or remote to another. It's more straightforward and makes troubleshooting that device more accessible.

Auvik gives us a real-time picture of the network. In the past, when we did things manually, it was never up-to-date. Auvik keeps everything updated. The network map is accurate in the sense that it generates the correct data. Sometimes, we need to update it with the SNMP credentials. If we're feeding it the information it needs, it's highly accurate.

Auvik's interface is decent overall, but I wish I could get more of a full-screen map layout. That would be helpful. Overall, the flow of everything on the screen is good, but I would like a more full-screen, immersive user experience. There are too many menus around. It would help to have the ability to sift and move through it more easily, but there's too much stuff in the way.

I found the search feature somewhat frustrating. For example, let's say I'm searching for an IP address. Even though this thing exists, it doesn't do a good job of showing it to me. 

We have used Auvik for a little over six years.

Auvik is stable. We haven't had any problems. 

Our customers aren't growing quickly, so scalability means rolling Auvik out to new clients or clients adding new devices. If we're talking about adding new clients, it's easy to implement. If we're talking about clients adding stuff to the network, it's automatic, so we don't need to do much besides inputting the credentials.

Before Auvik, I constructed manual network maps. We are using other remote management tools like Kaseya RMM. It's a different type of tool that overlaps in a few areas. 

I was not directly involved in the deployment. After deployment, it requires very little maintenance. We only need to deploy the Auvik collector and ensure it's running. 

I rate Auvik nine out of 10. I suggest reaching out to their customer relationship people. They're super personal and helpful. Take advantage of them. 

We mainly use the product to analyze the remote networks. We are a managed service provider, so we have a lot of networks that are not really close, physically. We still have to keep control of them. This allows us to do so remotely. We put monitors on firewalls, routers, et cetera, so that we can see, for example, if something has gone down, and where. 

The solution provides good visibility into our network. We've also been able to respond to outbreaks and issues much faster. Previously, we'd have to get a call from a client telling us they've lost access. Now, we can start to troubleshoot before the client's even noticed there's a problem.

The discovery feature is useful. We've found network devices we didn't even know about. 

The reliability is excellent. It doesn't go down. It also doesn't occupy a lot of RAM. It's very lightweight.  We just configure it and we don't have to worry about it after that.

The intuitive interface helps support ease of use. 

We've saved time troubleshooting network issues. I can go directly to the client network and see what's going on, what has gone down exactly. It makes troubleshooting a very fast process. 

The Auvik network map, along with a dashboard, gives us a real-time picture of our network.

The time to resolution has sped up 20% to 30% since we can start troubleshooting much faster. We don't have to wait for a client to let us know there's an issue. 

It has empowered entry-level technicians to solve more tickets on their own.

The life cycle is a unique and important section of the tool. 

The automated mapping or alerting has impacted our daily operations since now we receive alerts directly to email. We don't have to wait to get a notice from the clients. On the client side, we waste less time, and there are cost savings in that aspect. The hours we invest trying to solve issues have been reduced since we can be more proactive and productive. 

I'd like the devices to be more integrated and easy to access. I find I have to move through various stages when it could be at least a side of the dashboard or something. 

I would like to use different network protocols that we could implement. It could help us with very specific problems. I wouldn't want them to focus too much on adding new features, as sometimes more features end up loading the system or the software with too much stuff.

I've used Auvik since December of last year (2023).

It's a stable solution. I haven't had an issue with it.

We have five people using the solution and 200 network devices on it. 

The scalability is very good. It expands very quickly. I'd rate scalability eight out of ten. 

We haven't had to open up any cases with customer support. 

We weren't using any specific solution before this product.

The deployment process is very straightforward. It's pretty quick; we didn't waste much time deploying it. Deployment times vary, depending on the size of the network. With small networks, with maybe one to twenty workers, we can do it in a couple of days. We can deploy it in maybe two hours and then configure it over a day or two.

If it's configured right, you don't need to do any maintenance. It just works on its own in the background. 

We've gained ROI via productivity; we've likely helped each person gain 15% to 20% in productivity alone. 

The solution is fairly priced. 

I'm an Auvik customer. 

Auvik's AI capabilities are helping a bit with my network tasks. However, I'm not sure to what extent. We don't use much of the AI aspect.

I'd recommend the solution to others. It's very stable and quick to deploy. It hasn't given us any issues and it's very lightweight. We gain a lot of information about the network when we're using it. People should do a demo and see if it fits with their organization.

Overall, I'd rate Auvik nine out of ten.

We're an MSP. We're pretty much monitoring our client's network. 

We offer a full suite of outsourced IT management solutions. We use this as an internal tool, not something we sell to clients; it's mostly something we use internally to make life easier.

It's reduced manual workaround troubleshooting network incidents. It also works around alert management. We get alerts, and those alerts create a ticket in our ticketing system. When the power comes back, the ticket closes automatically. We can have zero-touch intervention. Previous to the solution, the process was much more manual and a person would have to go and see what was happening.

When it comes to network visibility, we can see incidents. We found a lot of issues with our billing system, for example, and that's probably the biggest value-add for us. 

The network monitoring is great.

The solution covers a bunch of things. It's designed to be MSP-focused, which is useful. Your clients are tenants, and you can set it up at a global level so that you can drill down at a client level. It makes it very scalable. That's the biggest pro for me. Once you set up things correctly, it can scale very easily. You can just keep adding clients. You don't have to touch anything beyond deploying a connector on-site.

The alerting and network mapping are the most important aspects of our organization.

The interface is intuitive and easy to use. It helps a lot with troubleshooting network issues. It's comprehensive. It gives us a real-time picture of what's happening. It's fairly easy to gain visibility. Once you have things set up correctly, it provides a lot of visibility.

The automation of alerts and ticketing has saved us about 30% to 40% of our time.

We've been able to decrease our mean time to resolution. It's hard to gauge an average, however. For some tickets, it's significant, and for others, it may not be that much. Likely, we've improved mean time to resolution by 15% to 20%.

Auvik has positively influenced our operational costs and productivity. It's saved us a lot of time in terms of manual human effort. Since we're saving time, we're saving costs. It's also allowed us to position ourselves as network management and network monitoring experts and perhaps target a few clients more on the network side of things that are more network-focused than just the MSP and IT support side of things.

Sometimes we run into a new switch, firewall, or router brand that the system doesn't manage or interpret. If they could expand the products they support, that would be ideal.

I've been using the solution for somewhere around two years.

The solution is absolutely stable. We haven't had any problems in two years. I'd rate the stability nine out of ten. I do get the odd email that warns that the service is down. However, it's usually during the night, and it resolves quickly.

Our clients are mostly small businesses. 

The scalability is excellent. I'd rate it ten out of ten. 

Both support and the onboarding process were excellent. They have the best technical support experience across any vendor we deal with. The first person you talk to actually knows what is going on. You don't have to wade through different levels of service. 

Positive

We did not use a different solution previously. We did have some scripts set up to run manually without RMM that would mostly check online/offline status. However, the system was very precarious. 

The initial setup came with a bit of a learning curve. Unless you've used the product before, it's a bit complex. However, they offer the best onboarding experience I've had with any vendor. I had a team of people at my disposal.

I mainly handled the deployment myself. It took a few months to implement. Then, when we onboarded a new employee, they also assisted. We were a bit understaffed at the outset, however, once I had the extra person, the implementation went much faster. 

Once it is set up, there is no maintenance needed. 

The vendor assisted with the setup. They were very helpful and answered all of our questions. It was very personalized. Their service is very good, which explains the price point. 

I was able to negotiate the price. The list price is pretty unaffordable. 

We did evaluate other options before choosing Auvik. Other products seemed a bit buggy. Auvik was also cheaper and had a lot more room for growth.

I'm a customer.

I'd recommend the solution to others. It's not a cheap tool and may not suit all MSPs; however, it works for us. While it can be hard to get clients and end-users to understand the value of network monitoring, they do provide a lot of resources that can help.

I'd rate the solution nine out of ten.

I work at a university, and we use Auvik to check the school's network and ensure it works properly. Auvik covers all of our network devices, such as firewalls and servers. It doesn't generate many tickets daily—about three to five. Our schools have about 12,000 students and 10 members on our IT team spread through Melbourne and Sydney.

Auvik's reporting is pretty useful. It helps us conduct traffic analysis. I like how you can integrate your firewall systems and incorporate devices in different parts of the country. You can access all the devices under your licenses in your domain. Auvik's GUI has an intuitive design. It's pretty easy to use. The network map and dashboards offer a real-time picture of our network.

When we face network issues, Auvik creates an alert in our ticketing system. We log into our account, and it shows where the error or threat is happening. We can run an antivirus or react to the threat however we want.

The menu bar and display could be more colorful.

We have used Auvik for two or three months.

I rate Auvik eight out of 10 for stability. We get some bugs and errors, but they aren't serious. 

I rate Auvik eight out of 10 for scalability. Auvik appears to be pretty scalable.

I rate Auvik support eight out of 10.

Positive

I don't know precisely what Auvik charges the college, but it's probably reasonable because they have used Auvik for a long time. 

I rate Auvik Network Management eight out of 10. 

We use Auvik to discover devices on the network, to get a good layout of the network, and to have the solution back up the configuration of certain network devices. We have it deployed to each individual client so that we can map out each of their networks. When a device breaks, we get an alert from Auvik, and then we deal with it. We have the alerts set up for high-value tasks or high-importance devices, such as a network switch going down. We use something else for remote management, but Auvik does all the other work.

Auvik provides a single integrated platform for our organization which is super helpful.

Before Auvik, our network was a little bit of a mess. Sometimes we would use an application, and other times we wouldn't use anything. We wouldn't know anything about the network. As a result, it was all over the board.

The solution gave us the ability to see the network's layout, which gave us a better understanding of how it worked. Auvik can help identify where a device is plugged in and how it is accessing the network. This can help troubleshoot any issues with devices not working properly.

Auvik's mapping is great. It is one of the better-looking mappings that I have seen. Having the mapping available visually is great. It is super helpful for the techs to be able to pop open Auvik and see where everything is plugged in.

Auvik has affected our team's visibility into our remote and distribution networks globally in a positive way, making the network easier to manage.

It helps keep our device inventories up to date. When a device breaks, we get an alert from Auvik, and then we deal with it. We have the alerts set up for high-value tasks or high-importance devices, such as a network switch going down. We don't use Auvik for low-priority tasks at all.

I love that Auvik can automatically back up the configuration of switches and firewalls.

It's not difficult to use the monitoring and management functions of Auvik, but it's not entirely intuitive either. Once we get the hang of it, it's simple enough.

We have other solutions that keep our inventory up to date, therefore using Auvik to keep inventory up to date for us is redundant. However, I see how other people would use the solution because it scans the network constantly and keeps the inventory up to date. Auvik can save time. 

Auvik requires almost zero maintenance.

I would recommend fixing the visual layout of the screen. I dislike not being able to zoom in and out with the mouse wheel. To zoom in and out, we have to use the plus and minus buttons on the side of the screen. I also recommend not having the device constantly refresh while we're looking at it. At times, we'll be trying to figure out where things are and devices will suddenly start moving back and forth. Sometimes we want the information to pause so we can check the layout.

I wish there was a way to reduce the cost somehow.

I have been using Auvik for a few years.

Auvik is very reliable. I've seen the solution break a couple of times, but it's rare.

The scalability is great. It can handle small networks and humongous networks.

I had a question that was answered by technical support quickly.

Positive

The initial setup was straightforward. It was very simple, we installed the agent and let it scan out of the box.

It takes under ten minutes for Auvik to start network mapping once the collector is implemented.

The implementation was completed in-house using just me.

Auvik helped speed up network troubleshooting. And having the layout can help us figure out where devices are when somebody's unsure, remotely. The solution definitely improved our time.

Depending on the situation we occasionally see a reduction in our MTTR. If there's a network issue, Auvik can help with troubleshooting, significantly reducing our time.

Auvik is expensive but worth the cost for a network management solution.

It can get expensive quickly if we monitor a lot of devices, which is unfortunate because we have a lot of devices to monitor.

Auvik is definitely the leader in the visual layout field. We looked at SolarWinds Network Performance Monitor, but it didn't have the feature set or reliability that Auvik offers.

I give the solution a nine out of ten.

Auvik is deployed across multiple locations. We're an MSP, and we have multiple clients, each with separate networks. We installed an Auvik agent for each of those clients.

Before using Auvik we must have all the credentials in our hands. It makes the deployment easier.

We're an MSP using Auvik to monitor our customers' networks for outages and other issues. Our clients are mostly large enterprises in the UK. 

Auvik has improved our monitoring of contracts for service outside of normal business hours. If anything goes offline after hours, we can alert our engineers immediately, so they can get it working as fast as possible.  

The solution has helped our junior technicians solve more tickets. They can log in at our office and see what's happening and then contact the customer about it. It saves us a lot of time because it can tell us the status. Sometimes, we'll finish troubleshooting halfway, and the device will return online. Without a solution like Auvik, we might not notice it's online, so we will waste time trying to fix it. I don't have a precise figure, but I would estimate that Auvik reduces our resolution time by about 30 percent. 

Auvik allows you to set maintenance windows and notify users when something is offline. Auvik's interface is easy to use, but maybe that's because I've gotten used to it. The layout is clear. At the same time, there are so many features that it's complicated. The dashboards give us a real-time overview of the networks. It's simple and easy to use as you give it access to your network.

Setting up the maintenance windows can be a bit complicated. 

We have used Auvik for three years.

I rate Auvik nine out of 10 for stability. It's definitely stable. We barely need to touch it. It goes offline every now and then, but that doesn't happen often. 

I rate Auvik 10 out of 10 for scalability. 

We don't rely on Auvik's support. There's a lot of documentation available, but we seldom need to use it because it's easy to use and the interface is intuitive enough to figure a lot of it out. 

We previously used Meraki's monitoring solution, but it doesn't send alerts the same way Auvik does. Auvik is better for that.

Setting up Auvik is pretty straightforward. I can build and deploy Auvik alone in one day. It requires some updates and configuration changes but no significant maintenance. 

I rate Auvik Network Management nine out of 10. I recommend Auvik for network visibility and any type of network monitoring.