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IT intern at a university with 201-500 employees
Real User
Top 20
Jun 6, 2024
It can integrate your firewall systems and incorporate devices from different locations
Pros and Cons
  • "Auvik's reporting is pretty useful. It helps us conduct traffic analysis. I like how you can integrate your firewall systems and incorporate devices in different parts of the country."
  • "The menu bar and display could be more colorful."

What is our primary use case?

I work at a university, and we use Auvik to check the school's network and ensure it works properly. Auvik covers all of our network devices, such as firewalls and servers. It doesn't generate many tickets daily—about three to five. Our schools have about 12,000 students and 10 members on our IT team spread through Melbourne and Sydney.

What is most valuable?

Auvik's reporting is pretty useful. It helps us conduct traffic analysis. I like how you can integrate your firewall systems and incorporate devices in different parts of the country. You can access all the devices under your licenses in your domain. Auvik's GUI has an intuitive design. It's pretty easy to use. The network map and dashboards offer a real-time picture of our network.

When we face network issues, Auvik creates an alert in our ticketing system. We log into our account, and it shows where the error or threat is happening. We can run an antivirus or react to the threat however we want.

What needs improvement?

The menu bar and display could be more colorful.

For how long have I used the solution?

We have used Auvik for two or three months.

Buyer's Guide
Auvik Network Management (ANM)
May 2026
Learn what your peers think about Auvik Network Management (ANM). Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
896,467 professionals have used our research since 2012.

What do I think about the stability of the solution?

I rate Auvik eight out of 10 for stability. We get some bugs and errors, but they aren't serious. 

What do I think about the scalability of the solution?

I rate Auvik eight out of 10 for scalability. Auvik appears to be pretty scalable.

How are customer service and support?

I rate Auvik support eight out of 10.


What's my experience with pricing, setup cost, and licensing?

I don't know precisely what Auvik charges the college, but it's probably reasonable because they have used Auvik for a long time. 

What other advice do I have?

I rate Auvik Network Management eight out of 10. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Elias Fairfield - PeerSpot reviewer
NOC Technician at ArcSource Consulting
MSP
Top 20
Jun 2, 2024
We realized the benefits immediately; the benefits are very clear
Pros and Cons
  • "I like having a remote tunnel where I can access web interfaces inside a network, whether it's a DVR, an NDR camera system, a printer interface, or an IoT device that has a local web interface. I love being able to tunnel in straight through Auvik instead of having to VPN in or remote to another. It's more straightforward and makes troubleshooting that device more accessible."
  • "I found the search feature somewhat frustrating. For example, let's say I'm searching for an IP address. Even though this thing exists, it doesn't do a good job of showing it to me."

What is our primary use case?

We use Auvik for network mapping. It helps us to understand the layout and where things are so that we can troubleshoot the flow of data, where something is on the network, and why it might be having an issue.

How has it helped my organization?

Before Auvik, I had to go on-site to the client's offices to physically trace all the cables manually and draw the network map on a diagram tool. That would take a long time, and there was potential for human error. When something changed, I had to go back and update the map. It took hours. With Auvik, the devices quickly populate the screen, and I can click through them. That's incredible. It's a huge time-saving troubleshooting tool. We realized Auvik's benefits immediately. Once I understood the features, the benefits were very clear.  

Auvik has sped up our resolution time in many ways. When something is offline or something is wrong with a site-to-site connection or a switch, we can easily go in and see what's happening. We can identify what's connected and what may have been disconnected. It's more often used on the tier two side, but the tier one techs aren't using it. 

What is most valuable?

I like having a remote tunnel where I can access web interfaces inside a network, whether it's a DVR, an NDR camera system, a printer interface, or an IoT device that has a local web interface. I love being able to tunnel in straight through Auvik instead of having to VPN in or remote to another. It's more straightforward and makes troubleshooting that device more accessible.

Auvik gives us a real-time picture of the network. In the past, when we did things manually, it was never up-to-date. Auvik keeps everything updated. The network map is accurate in the sense that it generates the correct data. Sometimes, we need to update it with the SNMP credentials. If we're feeding it the information it needs, it's highly accurate.

What needs improvement?

Auvik's interface is decent overall, but I wish I could get more of a full-screen map layout. That would be helpful. Overall, the flow of everything on the screen is good, but I would like a more full-screen, immersive user experience. There are too many menus around. It would help to have the ability to sift and move through it more easily, but there's too much stuff in the way.

I found the search feature somewhat frustrating. For example, let's say I'm searching for an IP address. Even though this thing exists, it doesn't do a good job of showing it to me. 

For how long have I used the solution?

We have used Auvik for nearly six years.

What do I think about the stability of the solution?

Auvik is stable. We haven't had any problems. 

What do I think about the scalability of the solution?

Our customers aren't growing quickly, so scalability means rolling Auvik out to new clients or clients adding new devices. If we're talking about adding new clients, it's easy to implement. If we're talking about clients adding stuff to the network, it's automatic, so we don't need to do much besides inputting the credentials.

Which solution did I use previously and why did I switch?

Before Auvik, I constructed manual network maps. We are using other remote management tools like Kaseya RMM. It's a different type of tool that overlaps in a few areas. 

How was the initial setup?

I was not directly involved in the deployment. After deployment, it requires very little maintenance. We only need to deploy the Auvik collector and ensure it's running. 

What other advice do I have?

I rate Auvik nine out of 10. I suggest reaching out to their customer relationship people. They're super personal and helpful. Take advantage of them. 

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Auvik Network Management (ANM)
May 2026
Learn what your peers think about Auvik Network Management (ANM). Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
896,467 professionals have used our research since 2012.
reviewer2395002 - PeerSpot reviewer
IT Manager at a training & coaching company with 201-500 employees
Real User
Top 20
Jun 2, 2024
Gives good insights and helps in troubleshooting issues
Pros and Cons
  • "Traffic insights are valuable. They show you what type of traffic is on the network and how much bandwidth it is utilizing. It can help you pinpoint issues if a device is broadcasting too much or if there is any other issue."
  • "The network map and dashboard can be difficult at times because they do not scale very well. You have to either view the map itself or the dashboard itself."

What is our primary use case?

It is mainly used to monitor new devices on the network and get alerts for printers that might be out of paper or jammed. We also use it to troubleshoot network connectivity issues.

By implementing Auvik Network Management, I wanted to get visibility into the network. I wanted to be able to see what devices are on the network.

How has it helped my organization?

Auvik's network map along with its dashboard gives a close to real-time picture of your network. It updates pretty regularly as you are using it.

Its benefits are pretty immediate. Once status starts populating, within an hour or two, we are able to get some good insight into the network and what is going on.

Auvik Network Management has decreased our mean time to resolution. We are able to pinpoint the device that may be causing issues on our network or having trouble connecting. It is definitely a valuable tool in troubleshooting that.

It has not empowered our entry-level technicians to solve more tickets on their own because we are structurally different. We have higher-end technicians taking care of networking issues. Our lower tier does not get into the platform.

Auvik does not allow us to spend less time on the setup and maintenance of the solution, but it does allow us to spend less time on issue resolution.

What is most valuable?

Traffic insights are valuable. They show you what type of traffic is on the network and how much bandwidth it is utilizing. It can help you pinpoint issues if a device is broadcasting too much or if there is any other issue.

What needs improvement?

The network map and dashboard can be difficult at times because they do not scale very well. You have to either view the map itself or the dashboard itself. You cannot easily view them both at the same time, but you are able to use them pretty well in conjunction. They could be a little better.

They can make it a little less cluttered on the display so that you can easily view the devices and the network map in one good window instead of having to jump between sizes on both. That would be beneficial. I do not know how that would happen, but that would be a plus.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

Its stability has been great. We have not seen any issues yet.

What do I think about the scalability of the solution?

It is scalable. It just depends on how much you want to pay when it comes down to it. 

How are customer service and support?

They have a chat feature. They are very quick to answer any issues, and they work until it is solved. I would rate them a ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used Domotz. Auvik is better in terms of the information provided, overall layout, and ease of use. Domotz is better in price by far.

With Auvik, we could see its benefits within hours of getting the system set up with all the passwords and everything. Domotz took a couple of days to get it all figured out.

How was the initial setup?

The agent is on-prem, and the solution is cloud-based. This is how it is provided.

It is easy to set up. It took about 20 minutes.

It does not require any maintenance from our side.

What about the implementation team?

I am the one who set it up.

What's my experience with pricing, setup cost, and licensing?

The pricing gets pretty expensive because it is per device that is managed. It is not per site, so it can get pricey.

There are no critical devices in our network that are monitored by Auvik at no charge. They are all charged.

What other advice do I have?

The biggest piece of advice is to make sure you have all of the SNMP and command line interfaces set up on your networking devices. Make sure you have the passwords for those so that you can easily put them into the system. WMI would be great to have enabled for all your workstations.

There is a little bit of a learning curve. It is not the easiest to use, but it is full-featured, so that is expected.

I am familiar with Auvik's SaaS Management product, but I have not used it yet. I am looking at setting up a trial for it within the next couple of weeks.

Overall, I would rate Auvik Network Management an eight out of ten. 

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
James Grant - PeerSpot reviewer
Systems Engineer at a tech services company with 51-200 employees
Real User
May 12, 2024
Empowered our entry-level technicians to resolve more tickets independently
Pros and Cons
  • "In my experience as an MSP, Auvik stood out for its ease of deployment."
  • "To improve customer onboarding, Auvik could consider offering a free tier of the product."

What is our primary use case?

Our company operates in the IT field and offers managed services to our IT clientele. We provide a range of IT solutions to these customers. One such service is managed networking. To ensure the smooth delivery of this managed network service, we utilize Auvik for network monitoring purposes.

After exploring the market, we evaluated several products that offered device monitoring features. Our key objectives were to track device status up or down, receive alerts for offline devices like switches or access points, and gain network visibility through a visual dashboard or network map that would provide real-time health information. Ultimately, we decided to implement Auvik to meet these needs. 

How has it helped my organization?

In our evaluation of competitors, Auvik emerged as the superior product across several key metrics. It stood out for its usability, ease of onboarding, and customer onboarding. This meant minimal training and upskilling for our staff, as the product is intuitive and user-friendly. Overall, Auvik impressed us with its user-centric design and streamlined implementation process.

The network map and dashboard offer a real-time view of our networks, which aligns with our expectations. Since most of our customers are located geographically close together, a single top-level dashboard provides a clear picture of their network health. This centralized view allows us to quickly identify any potential issues and zoom in on specific areas for further investigation. The alerting system is also very responsive, notifying us promptly of any problems.

Gaining real-time visibility into our network is a breeze thanks to Auvik's intuitive dashboard and user-friendly network map. This feature has been a major hit with our clients, who appreciate the ease of use. The ability to filter and search directly from the dashboard makes it simple to identify specific information, saving us valuable time and effort.

Auvik has made significant improvements in device protection, along with enhancements to how the network diagnostics and network map are built. Their recent launch of additional loop tools is quite impressive.

We have empowered our entry-level technicians to resolve more tickets independently. Previously, we had to escalate network-related tickets to two network specialists. Now, Auvik allows us to assign these issues to generalist engineers, at least for initial triage. This way, generalist engineers can gain valuable information to troubleshoot the problems much earlier in the incident lifecycle.

It has significantly improved our mean time to resolution. Auvik can generate those corrective alerts promptly, which is a significant improvement on the previous product we were using.

Auvik has been a valuable tool for understanding the health and composition of our customers' networks. It provides us with proactive insights into firmware and software versions across a wide range of devices. This information is crucial for planning and implementing security patches and improvements. Additionally, Auvik helps us track hardware lifecycles, allowing for better planning of replacements. The richness of the data provided by Auvik makes it an essential asset for network management.

The value of Auvik became immediately apparent. We were tasked with onboarding a significant number of customers – roughly 150. While the onboarding process itself was quick, taking only about an hour per customer, the true benefit came after deployment. Auvik's proactive reporting allowed us to identify issues that our previous products had missed.

The true value lies in its ability to provide immediate network visibility. By minimizing setup, maintenance, and troubleshooting time, Auvik empowers users to spend less time on the software itself and more time on understanding what's happening within their network devices. This easy access to information is what makes Auvik a valuable proposition.

What is most valuable?

In my experience as an MSP, Auvik stood out for its ease of deployment. We were able to quickly roll it out to over 150 customers without any hassle. Additionally, it was straightforward to configure the alerts to meet our specific needs. Finally, the Auvik team provided excellent support when we were integrating the software with our ticketing system.

Proactive monitoring, particularly proactive alerting for misconfigurations, is a powerful tool. For instance, if a switch has incorrect VLAN configurations, the system can automatically detect the mismatch and raise an alert. This allows us to proactively resolve these issues before they cause any problems for our customers or even our own team. Additionally, the ability to see a high-level overview of network issues and traffic throughput provides valuable insights. It's important to remember that we're currently only using the essentials package, which is the most basic offering.

What needs improvement?

To improve customer onboarding, Auvik could consider offering a free tier of the product. This could be a discovery-only model, allowing potential customers to explore the software's features without a financial commitment. Alternatively, a per-site pricing model could be implemented for initial trials. This would enable them to experience the value Auvik brings to their specific network size before committing to a full subscription. The initial cost can be a hurdle for smaller businesses, but they often recognize the value after using the product. The challenge lies in getting them past that initial barrier.

For how long have I used the solution?

I have been using Auvik Network Management for almost two years.

What do I think about the stability of the solution?

Auvik is stable and we are always notified ahead of time of any scheduled maintenance.

What do I think about the scalability of the solution?

Auvik is easy to scale once the deployment is done. We scaled up from ten to over 100 within a couple of days. 

How are customer service and support?

Out of all the SaaS products I use, Auvik's technical support team stands out as the absolute best. They consistently impress me with their professionalism and deep technical knowledge. They are, without a doubt, the most effective support team I've had the pleasure of interacting with.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously relied on a network monitoring solution that is no longer actively maintained by the vendor. While the vendor has released a newer product, it fell short of our needs during our evaluation. In our search for a replacement, we prioritized network monitoring solutions. Unfortunately, neither the original product nor the vendor's new offering aligned with this requirement. While both products aimed to address network monitoring needs, they lacked the established reputation we were seeking within the industry.

How was the initial setup?

Our deployment of Auvik involved a staged approach, which took a significant amount of time upfront for research, development, and planning. The actual deployment of the Auvik itself was relatively quick. The most time-consuming aspect was customizing alerts to align with our specific business needs. This customization likely took our team a combined total of more than five to ten hours. While I primarily performed the deployment myself, a team of two or three people could have completed it seamlessly.

What's my experience with pricing, setup cost, and licensing?

I understand Auvik's value proposition, but the retail price might seem high at first glance. However, for commercial businesses, the cost becomes quite reasonable when considering the broader commercial benefits. Our challenge lies in targeting small businesses and educational institutions. These customers, often with tighter budgets, may not fully grasp the value of proactive monitoring. This makes it difficult to convince them of the product's worth.

Despite this hurdle, we have successfully sold the product to these customer segments. The value it delivers is undeniable, and we haven't had a single instance where a customer needed to be removed from the service due to lack of benefit.

What other advice do I have?

I would rate Auvik Network Management ten out of ten.

We have 100 engineers that utilize Auvik.

Agents deployed to network probes are automatically maintained. This is a natural advantage of using a cloud-hosted service for Auvik. Since the software resides on the vendor's cloud infrastructure, they handle product maintenance and updates. This translates to a lighter workload for our team, as there's no need for manual maintenance on our end.

I definitely recommend Auvik to others and have proactively encouraged friends and colleagues in the industry to consider the product. However, it's important to acknowledge that Auvik might not be the perfect fit for every business model. Additionally, the price point can be a challenge depending on the scale of your deployment.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: MSP
PeerSpot user
Chris Swecker - PeerSpot reviewer
Manager of Tech Assistant Center at a tech services company with 11-50 employees
Real User
Apr 30, 2024
Provides full network visibility and reduces our MTTR
Pros and Cons
  • "The integration between Auvik Network Management and Autotask is particularly valuable for us, along with similar integrations with tools like IT Glue."
  • "Ideally, we'd like Auvik to integrate with Autotask and allow us to set service levels within Auvik e.g., Monitor, Manage, Protect."

What is our primary use case?

We are an MSP and use Auvik Network Management to monitor network sites for our clients, including firewall switches, and other network devices.

We install an Auvik collector on a probe at each client site.

How has it helped my organization?

Integrating Auvik Network Management is easy and their support is fantastic, which helps the process.

Auvik provides an intuitive interface. The user-friendly interface makes network troubleshooting quicker.

Auvik's network map, combined with its dashboard, provides us with a more real-time view of our network health. We've even found that sharing this real-time data with our clients has been well-received. Using the network map is extremely easy.

Their network map gives us full network visibility. We don't use any other tools.

Switching to Auvik offered immediate advantages. Not only was it more affordable than our previous solution, but it also proved to be far more reliable. The rollout process was remarkably smooth, standing out as one of the easiest we've ever experienced with any new tool.

Auvik empowered our entry-level technicians to solve more tickets on their own freeing up our senior team member's workloads.

It has helped reduce our mean time to resolution by 85 percent.

Auvik helps us streamline our network management by reducing the time spent on setup, maintenance, and troubleshooting. It provides a quicker and more comprehensive view of the entire network. For instance, we can easily visualize network loops or identify connected devices to specific switches. This significantly reduces the time required to obtain basic network infrastructure information compared to traditional text-based methods. As an MSP supporting multiple clients, Auvik empowers us to share this information and ensure client comprehension quickly.

What is most valuable?

The integration between Auvik Network Management and Autotask is particularly valuable for us, along with similar integrations with tools like IT Glue. In general, these integrations are helpful.

What needs improvement?

Our billing structure is device-based, with different service levels offered for each device. Ideally, we'd like Auvik to integrate with Autotask and allow us to set service levels within Auvik e.g., Monitor, Manage, Protect. This would streamline our workflow by automatically syncing these service levels over to Autotask.

For how long have I used the solution?

I have been using Auvik Network Management for two and a half years.

What do I think about the stability of the solution?

Auvik Network Management is stable.

What do I think about the scalability of the solution?

Auvik Network Management is scalable.

How are customer service and support?

The technical support is fantastic. They are quick to respond. We can chat online or on the phone. The support team knows a lot about the product.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used LogicMonitor but their pricing went up, and they had promised us an autotest integration for years that never came. They eventually took it off the road map.

How was the initial setup?

Our Auvik deployment was the smoothest rollout we've ever had for any tool. The deployment took less than one month to complete.

Two people were required for the deployment.

What about the implementation team?

The implementation was completed in-house.

What's my experience with pricing, setup cost, and licensing?

Auvik is significantly cheaper than what we were using before.

Due to Auvik's licensing structure, I believe there are some devices in our network that we're not currently being charged a license for.

Which other solutions did I evaluate?

In addition to Auvik, we evaluated Network Glue.

What other advice do I have?

I would rate Auvik Network Management ten out of ten.

Auvik requires minimal maintenance. However, the level of effort depends on how we configure network scans. If we choose to set up automatic network scans, there may be occasional maintenance tasks. These might involve removing devices that haven't been detected for a while and verifying that any associated notes are still accurate.

Following the instructions makes using Auvik a simple process.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
CIO at Pierce Companies
Real User
Mar 19, 2024
Offers a real-time view of our entire network, reduces our MTTR, and is easy to deploy
Pros and Cons
  • "The most valuable feature of Auvik is its ability to drill down and identify unusual activity on the network, such as unauthorized devices connecting to our Wi-Fi."
  • "One drawback I found with Auvik was its inability to generate clear network diagrams."

What is our primary use case?

We used Auvik to monitor the networks of our two separate companies. Each company operates on its large network, with approximately 100 to 150 employees.

We implemented Auvik for better visibility of the network.

How has it helped my organization?

The intuitiveness of the interface was good. It was not that hard to use.

The network map offers a real-time view of our entire network. Gaining real-time visibility is simple by using the network map and dashboard. We can start by navigating from the top level of the network down to specific elements we're interested in. Alternatively, we can select a specific network segment from the left-hand column for a more focused view.

While Auvik would have provided us with complete visibility into our network, our reliance on rented switches limited our control and prevented them from functionalities like syslog.

We saw the benefits of Auvik as soon as it was deployed.

Auvik helps us reduce our mean time to resolution for network connectivity issues. When a device is unexpectedly disconnected, Auvik can pinpoint the problem quickly. This is especially helpful for troubleshooting complex issues, like a downed VPN.

What is most valuable?

The most valuable feature of Auvik is its ability to drill down and identify unusual activity on the network, such as unauthorized devices connecting to our Wi-Fi.

What needs improvement?

One drawback I found with Auvik was its inability to generate clear network diagrams. The connection lines appeared messy, and devices weren't grouped logically. In contrast, HP OpenView, which I used previously, produced well-organized network maps.

For how long have I used the solution?

I have been using Auvik for 3 years.

What do I think about the stability of the solution?

Auvik was stable with no crashes or downtime.

What do I think about the scalability of the solution?

Scaling Auvik was easy because it integrates with Discovery. We were able to collect syslogs from controllable devices like firewalls, but Auvik would likely perform even better in an environment where we have control over the switches as well.

Which solution did I use previously and why did I switch?

In the past, we used HP OpenView. It consisted of two very different programs. Our current solution, which we've been using for some time now, allows for remote connections to machines and collaboration with users. This functionality was absent in Auvik, which would have been a valuable addition. With our current system, we can simply right-click on a machine and initiate a remote connection through tools like Screen Connect or Splashtop.

Auvik was a very good network mapping tool. However, the lines on the map could sometimes be misaligned, making it difficult to understand the network layout. Additionally, a major limitation of Auvik was the lack of remote control functionality. Ideally, the tool would allow administrators to look up a user and connect to their machine's file controller while on the phone with the user for troubleshooting purposes.

How was the initial setup?

Deploying Auvik as a virtual machine is surprisingly easy. We download the template, import it into VMware, and it configures itself automatically.

I completed the deployment in a couple of days.

What about the implementation team?

The implementation was completed in-house.

What's my experience with pricing, setup cost, and licensing?

While Auvik's pricing was attractive, we ultimately had to make budget cuts. After evaluating our various solutions, Auvik was not the best fit for our current needs.

What other advice do I have?

I would rate Auvik 9 out of 10.

Auvik has the potential to reduce the time spent on setup, maintenance, and troubleshooting. While we didn't fully utilize it for that purpose, it could have offered some benefits. However, we ultimately decided to discontinue using Auvik because it lacked features available in our other tools, creating some redundancy.

No maintenance was required on our end.

Auvik offers a demo program. You simply load and install the provided VM template. I can't recall the exact length of the demo period, but I highly recommend trying it out.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Luca Turco - PeerSpot reviewer
ICT Manager at Calzavara S.p.A
Real User
Top 5Leaderboard
Feb 22, 2024
Offers excellent time-saving features, top-notch support, and provides monitoring alerts for device issues
Pros and Cons
  • "Auvik offers free monitoring for all devices except routers and firewalls. This includes devices like network-attached devices, PCs, and printers, making it cost-effective for monitoring a wide range of assets."
  • "The NetFlow app can be a bit compressed and difficult to customize for better readability."

How has it helped my organization?


What is most valuable?

Auvik's time-saving features allow us to focus more on critical projects and business initiatives, particularly during our company's renewal phase. Instead of spending time on setup, maintenance, or issue resolution, we can now dedicate our efforts to developing new solutions for managing our next-generation infrastructure, which is crucial in the telecommunications industry.

What needs improvement?

In terms of improvement, while the network map and dashboards are generally easy to use, the NetFlow app can be a bit compressed and difficult to customize for better readability.

For how long have I used the solution?

I have been using Auvik for a couple of weeks now. We initially tried out their trial and found their network management features promising, so we decided to subscribe for a month. Since our network infrastructure has grown organically over time, we need a clearer picture before implementing any updates. Auvik is helping us understand our network better.

How are customer service and support?

Auvik's support has been excellent right from the trial phase. Even though we were only at tier one, they were very prompt and helpful. They even helped us solve some tricky configuration issues by granting them access to our dashboard. Their support team is top-notch and very capable. I would rate the support as a ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before using Auvik, we tried Zabbix and PRTG for network monitoring, but they didn't provide the topology insights we needed. They focused more on receiving SNMP traps. Auvik stood out for its ability to give us a clear view of our network topology, which was our key requirement.

How was the initial setup?

Setting up Auvik initially was a breeze and it took less than an hour. Whether you are installing it on a physical or virtual machine, the process is straightforward. I used a Docker release on my old Mac desktop and it ran smoothly right out of the box with just a few clicks.

What's my experience with pricing, setup cost, and licensing?

I find Auvik's pricing to be a good value for the features offered. With the professional plan costing around $15.30 per month per device, it is affordable, considering you only pay for active devices like routers and switches. For us, considering our network costs around $400 per month, which we see as a worthwhile investment for the benefits it provides.

What other advice do I have?

I find the Auvik user interface easy to use overall. However, one drawback is that once the network topology map is generated, it is a static view and you can't remove or rearrange devices. This makes it a bit cumbersome to navigate, especially for networks with multiple devices. Exporting the map as a PDF also maintains this static view, which isn't ideal. To work around this, we export the data to Excel and use other tools like draw.io or Visio to redesign the topology for better understanding.

I use Auvik's dashboards, and they generally provide a real-time picture of our network, which is quite accurate. However, there can be some false positives, especially with older devices. The dashboards help understand overall network health. 

Auvik offers free monitoring for all devices except routers and firewalls. This includes devices like network-attached devices, PCs, and printers, making it cost-effective for monitoring a wide range of assets. Additionally, Auvik provides monitoring alerts for device issues, such as low printer paper, adding value beyond just network monitoring.

Overall, I would rate Auvik as a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Bruce Carson - PeerSpot reviewer
Systems Administrator at a construction company with 51-200 employees
Real User
Jan 18, 2024
Streamlines network monitoring with its intuitive interface, rapid deployment, effective issue resolution through proactive tech support and excellent scalability
Pros and Cons
  • "The appeal lies in the unified dashboard, providing a single view encompassing all aspects of my network."
  • "Implementing a configurable dashboard for the network map would enhance user experience in this regard."

What is our primary use case?

It provides comprehensive visibility into your network infrastructure, automates network mapping, sends timely alerts for potential issues, and facilitates configuration management. With Auvik, you can receive notifications directly, ensuring you stay informed about the health and performance of your network.

When I integrated Auvik, the primary goal was to uncover issues that might be occurring without my awareness. Essentially, I wanted to identify potential problems before they escalated to a point where I became aware of them, often when it was already too late. I sought early warnings for network issues to proactively address and mitigate them.

How has it helped my organization?

It provides an intuitive interface, supporting ease of use, and I was pleasantly surprised at how quickly I grasped it. The installation process was swift, and their team proved exceptionally helpful in offering expert guidance on setup and addressing any specific product configurations. Most elements were pre-configured, requiring minimal adjustments. Auvik efficiently scanned and identified network components, generating a comprehensive map crucial for my PCI compliance needs—all accomplished within a day.

The network map and the dashboard provide a near real-time snapshot of my network—about as real-time as I could expect. The system regularly pulls device information, the frequency of which is customizable based on alert settings. This flexibility is advantageous, especially when it comes to specific devices like credit card readers. If immediate notification of issues is crucial, Auvik ensures it is delivered.

The user-friendliness of the network map is contingent on the size of your network. A larger screen is advisable for extensive networks as it encompasses a comprehensive view. Managing a complex network might require some manual manipulation of the map to focus on specific areas. Alternatively, you can utilize the search feature, which proves efficient. Whether you prefer a manual approach or a quick search, both options are available. The search function allows you to easily select a category and device, promptly highlighting the desired item on the map.

It significantly reduced my meantime to resolution. Initially, I was unaware of certain issues within the network, and upon discovering them, I felt a sense of urgency to address multiple problems. However, once these issues were resolved, I gained confidence in the system's ability to alert me promptly to any future issues, providing a proactive approach to network management.

What is most valuable?

The most valuable aspect, primarily for a solo IT practitioner like myself, is its simplicity in setup. This was a significant factor that led me to choose it. The appeal lies in the unified dashboard, providing a single view encompassing all aspects of my network. The decision was driven by the ease of use—setting up reporting and alerts was straightforward without the need for complex coding or intricate configurations. It served its purpose precisely as designed, meeting my requirements effortlessly.

A notable feature is the ability to filter out static elements, allowing me to focus solely on what matters. Initially, I appreciated the panoramic view as my network unfolded on the map. From there, I could selectively identify areas of interest and importance. Auvik facilitated this process by enabling me to set up alerts for specific aspects, promptly notifying me of any relevant occurrences.

What needs improvement?

One enhancement I'd appreciate is the ability to configure the network map based on specific criteria. It would be valuable if Auvik allowed users to customize their view, defining what elements they want to see consistently. For example, configuring the map to display only printers in a retail store upon launching Auvik would streamline the process, eliminating the need to filter down the entire network map each time. Implementing a configurable dashboard for the network map would enhance user experience in this regard.

For how long have I used the solution?

I have been using it for approximately two years.

What do I think about the stability of the solution?

When it comes to stability, there was an initial issue where one of my servers, set up to handle scanning and reporting, experienced a service interruption. The service would stop, requiring manual restarts. However, upon investigation, it was identified as a configuration problem, which was promptly addressed and resolved. Since then, the system has been stable without any further disruptions.

What do I think about the scalability of the solution?

In terms of scalability, Auvik conducts a network scan. If you expand your network size, the system automatically identifies new devices and seamlessly integrates them into its operations.

How are customer service and support?

Accessing tech support and raising an issue through the ticketing system was a seamless process. The challenges I encountered were device-specific, particularly with some Cisco devices that weren't configured correctly for Auvik utilization. Their tech support team was well-versed in addressing such issues. Initiating a ticket involved a simple phone call, and the response time, although not immediately critical, was reasonable. The overall process was straightforward and relatively easy to navigate. I would rate it ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We utilized a different solution before transitioning to Auvik. However, this shift occurred concurrently with a network upgrade. In my initial role, I developed an access application to generate a map and reports based on raw data, which was suitable for a simpler network. As our network evolved and became more intricate, the initial application became impractical, leading me to experiment with less robust solutions. While these alternatives provided some features, they fell short of the comprehensive functionality Auvik offers. Throughout this exploration, it became evident that Auvik encompassed all the essential aspects I was seeking, consolidating them into a unified platform.

What about the implementation team?

Regarding issue resolution, it heavily relies on the specific device, but the crucial aspect of becoming aware of the issue is indeed present. The setup process was straightforward, and maintaining the system was equally uncomplicated. The programming is well-executed.

The deployment process was completed within a day, and I utilized the assistance provided. Although I believe I could have easily handled it on my own, their proactive help was voluntary—I hadn't requested it. Throughout the process, they were readily available and seemed invested in seeing it come together smoothly within the day. The primary task in setting it up involved opening a port and sharing the necessary network information for them to initiate network scanning.

What was our ROI?

I recognized its value on the very same day when I witnessed the network map coming to life, devices being detected, and a wealth of information being captured by the system.

While having an all-encompassing network monitoring solution may come at a cost, my initial approach was to seek cost-effective modules and integrate them seamlessly. While it was feasible to assemble and make various modules work together, the maintenance and usage of multiple modules would have been more cumbersome compared to the convenience of accessing a unified dashboard for all monitoring needs.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable, neither exceptionally cheap nor excessively expensive—it aligns well with what I anticipated.

Auvik's pricing structure is primarily based on servers, and the monitoring of actual endpoint devices is either included in the server license price or provided at no extra cost. While I'm not certain of the specific details, I have observed that the billing is influenced by new network nodes.

What other advice do I have?

As a product, it is robust, and it's easy to generate comprehensive information. The key learning curve involves understanding how to refine and customize the data it provides, essentially eliminating unnecessary static. For me, the primary task was configuring it to align with my environment and specific use case, tailoring the information to my needs. The ongoing training they offer, with the flexibility to attend sessions at any time, is invaluable. Overall, I would rate it ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Download our free Auvik Network Management (ANM) Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2026
Buyer's Guide
Download our free Auvik Network Management (ANM) Report and get advice and tips from experienced pros sharing their opinions.