Auvik Network Management (ANM) Reviews

We use Auvik Network Management to monitor client sites for various network issues. Auvik provides us with a view of the entire network, including all connected devices. This allows us to visualize how these devices are interconnected and how data flows throughout the network.

A network topology map provides us with a near real-time picture of our network's activity. It constantly updates as scans run or new devices are added. Typically, within 30 seconds to a minute, the map reflects the new device, making it one of the most current representations of our network's state available.

The topology map is user-friendly. Nearly every element on the map is clickable, allowing us to zoom in on specific components with ease. This interactivity makes the map far more useful than a static image, as we can quickly drill down to the precise area we need to investigate.

Auvik's benefits were clear from the start. Previously, we lacked any tools to understand what was happening on our clients' networks. This made it difficult to work with potential customers. When visiting a site, we couldn't readily assess their needs and provide a quote for our services. Auvik's network discovery function was a game-changer. It revealed devices on customer networks they weren't even aware of, instantly justifying the investment. This level of visibility had been completely absent before. The previous tools we used were nowhere near as efficient. Additionally, Auvik's ability to monitor client sites and set up alerts provided invaluable insights, something else that was previously lacking. Overall, the value of Auvik was undeniable and immediate.

Auvik helps reduce the mean time to resolution of network issues. Auvik allows us to see exactly which device and port are experiencing issues. This significantly narrows down the problem area, especially in larger facilities. By pinpointing the exact switch and port, Auvik tells us precisely where to go to investigate and resolve the issue quickly, streamlining the process for the network team.

Auvik significantly reduces the time we spend on setting up networks, maintaining them, and resolving issues. Before using Auvik, our technicians had to perform lengthy site surveys. This involved the technician spending several hours at the customer's location, depending on the size of the site. During this time, the technician would physically examine network rooms, walk the entire building, and manually count the number of devices and their locations. This process required a significant amount of time analyzing the customer's site, including all the computers and other devices. In contrast, with Auvik, we can now map a complete network in under an hour. Auvik also automatically identifies the connected devices and the number of access points. This translates to a two-thirds reduction in the time a technician spends on-site gathering information.

The most valuable feature for us in Auvik is the network topology. This feature creates a visual map of all connected devices on the network, showing their location. This is incredibly helpful when we need to locate a specific device, as it significantly narrows down the search. Overall, the network topology is the functionality we utilize the most within Auvik.

The Auvik interface, while functional, doesn't feel as intuitive as some competing products. Compared to modern software, the design appears a bit dated. After using it for a couple of years, I've learned where things are located, but I still find myself occasionally clicking the wrong buttons because the layout isn't very logical. Overall, the interface could benefit from some improvements to make it more user-friendly.

The Ubiquiti line of network products is gaining significant popularity, but Auvik currently struggles to gather in-depth information from them. It's unclear whether this is due to a lack of communication between the two companies. It seems beneficial for both parties to explore a partnership to improve data availability. While Auvik emphasizes its close relationship with Ubiquiti, there's still an information gap compared to other vendors. It's difficult to say definitively if this is an issue with Auvik or Ubiquiti, but initiating contact between the right people at both companies could likely lead to a solution.

I have been using Auvik Network Management for two years.

Auvik Network Management is stable. We have never encountered a stability issue.

Auvik's scalability is very impressive. We haven't encountered any limitations on its capacity to handle our needs. In our experience, it seems to be adaptable for any size of network environment, from very small to extremely large.

Auvik's deployment process was straightforward. Their clear instructions, broken down into three steps, made it easy to follow. The system wouldn't allow us to proceed until the current step was completed, ensuring we didn't miss anything. There may have been some initial bumps a few years ago, but a recent deployment we did just a couple of weeks back showcased a noticeably smoother process. It seems Auvik has continuously improved its deployment experience.

While deploying the system, two people were involved. The second person's role was to ensure we were all in agreement on the desired functionalities and configuration. This was especially important for the advanced configurations, which went beyond getting the system to a basic functional state. The advanced configurations, such as defining the types of alerts and ensuring they weren't overwhelming, required a collaborative effort. It took a couple of people to sit down, think through them carefully, and analyze what truly mattered to avoid generating meaningless alerts.

The first deployment of our system did take a couple of weeks. This was because we were still refining the alerts and simply didn't know what to expect. We were unsure how background noise would affect the system's ability to detect silence. As a result, the initial deployment took longer to get everything configured exactly how we wanted it. Now, however, subsequent deployments are much faster. Typically, a new site can be up and running within a couple of hours, depending on the specific setup and credentials required. Overall, the entire process from start to finish is now generally completed within two hours.

The implementation was completed in-house.

Auvik offers two publicly available pricing tiers, but there are also additional options that require contacting a sales representative. Despite this, Auvik seems to prioritize customer needs. Their pricing models are generally clear and competitive. In fact, Auvik can sometimes be more affordable than some of the bigger players in the market. Through conversations with their sales team, we found that Auvik is willing to work with customers to ensure they can get started with the software, even if it means offering a customized license that fits their budget. This customer-centric approach was valuable to us.

In our search for a network management solution, we explored various products, but none quite fit the bill. Existing options didn't offer the comprehensive functionality we needed. Ultimately, we chose Auvik because it combined several functionalities we desired.

One competitor, RapidFire Tools, offered some network discovery features. However, their access limitations were a concern. We needed a tool with deeper network access than what they provided, which wouldn't have been readily granted on our clients' websites. Another contender, Domotz, also emerged later, but their hardware requirement on the network was a deal-breaker for us.

Auvik, on the other hand, seemed to seamlessly work with any network-connected computer. Its scanning capabilities were far superior to both competitors. Additionally, the ability to map the network topology comprehensively without requiring extra hardware solidified our decision. We tested Domotz for three months and RapidFire Tools for a year. The year-long contract was the only option available. While both ran concurrently, our initial exposure to Auvik at an industry event presentation, sparked our interest.

Upon setting up the Auvik trial, we were impressed by the salesperson's ability to grasp our client needs quickly and demonstrate the tool's functionality effectively. This helped us realize the value proposition almost immediately. Auvik's superior feature set, compared to the others, stood out. The ease of setting up and getting started further solidified our choice. In fact, our team was convinced of Auvik's value before the trial even reached its halfway point. It was that good.

I would rate Auvik Network Management eight out of ten.

Some critical devices on our network are not currently billed for because Auvik cannot monitor our Ubiquiti firewall. This lack of monitoring means we can't even tell if a device is up or down, which is crucial information. Fortunately, we've found some workarounds to gather basic information about these devices for our Auvik network monitoring system. The good news is that the support representatives have confirmed these workarounds won't incur any additional billing. They've even offered to help us implement them. While these devices won't be fully monitored through their standard system, the support team has gone the extra mile to ensure we can still gather some essential information about their status within our network.

Auvik is a self-updating system. Once we set it up, there's minimal ongoing maintenance required. The only time we typically need to revisit the software is when we add new equipment to the network. In those cases, we simply ensure Auvik recognizes and inventories the new devices. Otherwise, Auvik runs seamlessly in the background. We only interact with it again when an alert pops up, notifying us of a network issue that requires attention.

The most important advice I can offer is to be prepared for the learning curve associated with Auvik's interface. Navigating the interface and finding specific features can be the most challenging aspect initially. However, once you become familiar with the layout, Auvik's capabilities are extensive. While the interface might not be as intuitive or modern as some users expect, rest assured that Auvik can handle any network management task you need it to perform. Just be patient as you become acquainted with its functionalities.

We use Auvik for monitoring and alerting on customer environments.

We lacked visibility into specific aspects of our Local Area Network. Therefore, we required a solution capable of monitoring and alerting us about port activity and other relevant information at the switch level.

Although Auvik does require some experience and knowledge within IT, it is easy to use. Auvik works relatively well with a great intuitive interface.

Auvik's ease of use makes it easy to get to the root of the problem.

Auvik's network map provides a real-time picture of our network as long as the agent is up.

The only waiting time we faced was for the agent's installation and subsequent discovery process. This typically took around 24 hours to ensure it had enough time to identify all network devices.

Before implementing Auvik, we could not readily determine switch outages. This necessitated manual inquiry and on-site troubleshooting. Fortunately, Auvik has cut our mean time to resolution down by 50 percent.

Auvik's reliability is impressive. It effectively alerts us to switch outages and high port utilization, making it a perfect fit for our needs. We are extremely satisfied with Auvik and have no plans to switch to another solution.

While Auvik provides us with good network visibility, there are some features we'd like to see implemented in the future. Specifically, we're looking for an alert system that notifies us when new devices are added to the network. For example, one of our customers experiences recurring issues with an unidentified router appearing on their network. Unfortunately, Auvik doesn't currently alert us when this ghost router appears.

I would like Auvik to alert on IP conflicts. Although it doesn't happen often, we sometimes see duplicate entries for IP addresses.

I have been using Auvik for six years.

We have never had any stability issues with Auvik.

Auvik is highly scalable. We currently use it on networks ranging from small shops with around 40-50 workstations to larger locations with 500-600 endpoints. I am confident that it can easily scale to even larger networks.

I have contacted Auvik's support team a few times and they were consistently great. Their resolution time was super quick.

Positive

The initial deployment is extremely easy. If we have an understanding of the customer's environment, the deployment takes five minutes and one person to complete.

The implementation is completed in-house.

Auvik's pricing falls within an acceptable range for us. While management typically handles pricing negotiations, I haven't heard any concerns from them suggesting Auvik's cost is excessive.

I would rate Auvik ten out of ten.

Auvik does most of the maintenance and they advise us before they do it.

I recommend trying Auvik with a trial version if possible, followed by the available Auvik training. While the initial training is not mandatory, I highly encourage newcomers to try the software first to get hands-on experience. This will make the subsequent training, if available, much easier to grasp.

We are an MSP that monitors various customers' infrastructure, including firewalls and switches. We use Auvik for monitoring and creating network diagrams. Our environment consists of a data center with VPNs for each site we monitor and manage. 

From the data center, we have a probe where we can access every device we manage. We authenticate in the cloud and access the monitoring on-prem.

The network visualization Auvik provides is critical. The only clue we get as an MSP is, "My internet is not working." Getting alerts that separate all these services and companies helps us pinpoint the correct location of the issue and saves time. That increases customer satisfaction because we can resolve their issues quicker.

Auvik saves lots of time. The network mapping and diagrams make it easier to do inventories and check the lifecycle of devices. You have to spend time configuring things the way you like. It does an excellent job of monitoring, but I think it takes more time to tailor to your needs than other monitoring systems.

Auvik's auto-detection feature is something I haven't seen in other monitoring systems. We can keep track of our internal device tables to map the devices on the network. The diagram saves us a lot of time. Usually, our new customers don't provide much information about their networks, so we need to spend a lot of time logging into every single device, going into the CDP and LLDP, making nodes, building diagrams, and adding more information. Auvik does it instantaneously.

When we can recognize what devices are connected in the table, we can easily find out, for example, what networks are passed through the devices, which is also very useful. Otherwise, we would need to download the configuration and start building our database of networks. It provides a simple way to look at many devices and subnets.

I've been finding some features difficult. It might be because I'm used to PRTG, and Auvik works differently. When it comes to monitoring a simple IP address, Auvik makes it a bit harder and more complex because you have to create a service inside the site. It's not just creating a sensor and having it ping the device. You need to go to the site and create the service. 

The service must be created from either the device or the ping cloud. When you create many services because you need to ping or monitor several IPs, it can be challenging to find all the services because you have to go into the services. Once you are in the services, you must search for the main item. Inside the main item, you see the services. It's a little bit harder to work with.

With PRTG, you open the main website, and all the sensors are on the main screen. It's more intuitive. Auvik's technology is better. The design and functionality are more practical, but it's more expensive as well. But I think it's easier to use PRTG without any training because it's more intuitive. Auvik is not that intuitive. I had to open several cases to figure out how to create a ping sensor. Sometimes, you can't modify them as you like. You have to create it this way, and there are no options.

I don't think you can modify the names of the services. After discovery, you must create it repeatedly because you can't modify the conventional names. For example, if you're looking for all the sensors from this specific ISP, we can name the sensors by site, ISP, and IP address. It's easier to manage because I can ask it to give me all the IPs from Comcast. It's not one site. It's all over the place.

While Auvik provides everything in a single interface, I don't use it because it's slow. From Auvik, I can SSH or HTTP a device, but I'd rather use Putty or mRemote because I'm old school. I open mRemote and have all the devices on one site. From Auvik, I have to open the platform, authenticate it, search for the site, and search for the option. It takes more clicks, and if you're doing it every day for several devices per day, I would rather use mRemote to connect to the devices remotely.

Network visualization can also be complex. If the network follows the rules, it makes a good diagram. However, an ISP might sometimes be connected to a switch connected to three other switches in a row, like a daisy chain. For some reason, that's where the provider connects at the last mile. In those cases, Auvik makes fancy diagrams that are not very intuitive. Auvik makes excellent diagrams if you have everything structured with the firewall, core switch, distribution switches, and access switches. We don't use the device inventory feature. Instead, we rely on an Excel sheet. We can't add every device to Auvik because it is costly.

I have been using Auvik for a little more than two years.

It is highly stable.

Auvik's scalability is excellent.

I rate Auvik support nine out of 10. I've contacted them a few times. You can reach support quickly through chat. Maybe the chat doesn't have much access to the device, but it would be nice if I opened the chat from my session and they already had my information and configuration. Maybe they don't do it for privacy, but that would save some time.

Positive

I previously used PRTG but switched to Auvik when I joined this company. I don't know why this company uses Auvik. It could be because Auvik has more design. It has more features running, and they are built-in, so you only need to figure out how to configure it. Once you post the credentials necessary to get information about a server via WMI or SNMP, gaining more insight from the devices is very useful. 

I haven't seen WMI on other monitoring systems. I might not search for it, but I know Auvik does it. We haven't used it, and I believe it doesn't charge for the servers or Windows machines. If you want to monitor everything, like computers and network devices, Auvik might be a better deal in terms of features and pricing. I'm monitoring every computer and network, which might require many sensors. I understand that Auvik will monitor the Windows devices for free, if I'm not mistaken.

Auvik saves a lot of time for network discovery and device inventory by getting the information from the devices for networking.

I'm not on the procurement side, but I understand that the license is based on devices, not sensors. If you have 10 switches and one firewall, you count per device. You'll have 100 devices if there are 10 sites with the same setup. I think it's much more expensive to monitor 100 sensors in PRTG. 

The pricing is monthly per device. Some other monitoring systems charge an annual license, giving you a set number of sensors, like 1,000  or 2,500. This is what I've been seeing, but I'm not the one who purchased the solution. 

If someone is concerned about price, maybe Auvik is not the right solution. If they're genuinely worried about the cost, it might be better to use an open-source or free network monitoring solution. If they want to invest in something, maybe the second step would be something like PRTG. Companies with a lot of resources might try SolarWinds. 

I wasn't involved in the decision-making for Auvik. I believe it was more of a management decision than a technical decision. For managers, Auvik is an attractive solution. It might be less attractive from a technical point of view, but it looks fine to them. It has a fresh design, great graphs, excellent website design, and nice integration features. Maybe it looks better than other options from a sales perspective.

I rate Auvik seven out of 10.

Primarily, I'm using Auvik for alerting within client infrastructure and then using it for investigation into issues. We're trying to make sure we are accurately and professionally monitoring IT environments. It helps with tracking issues as soon as they happen immediately and not having to wait to act until users report issues.

We can access information quickly. For example, when I have a device and I get notified that it's offline, I can click on the alert from the email. When I click on that, it'll take me to the overview page and give me all the information I need. So very quickly, I can see its last known IP. I can see what the device is. I can see its history and what's happened over the past ten minutes or the past twelve hours. I can see that very fast - in a matter of seconds. That way, I can figure out what's happening faster and troubleshoot more efficiently.

The alerting is very accurate. I like that the devices have great overviews and we can quickly assess information. 

It simplified tasks and made things easier. It's made it possible for me and my team to be able to get an email that will notify us of an issue so we can put that into our ticket system and start tracking it immediately. It cuts down the troubleshooting time by half - or even more. It's tripled or quadrupled our efficiency.

Auvik and its dashboard give us a real-time picture of our network. It makes it pretty easy to gain visibility. It's also extremely helpful to have that map up by default. For viewing infrastructure for clients where maybe I haven't been on-site before, it helps me quickly get an image and a picture of what's happening there, so it's extremely helpful.

It's definitely made our team better at catching issues faster, which results in happier clients.

Auvik has empowered our entry-level technicians to solve more tickets on their own. Its ease of use is great. The alerts, map, and dashboard overviews let our team know where to start even if they don't have any context going into it. Even for entry-level team members, it's just made us overall faster and more efficient while having fewer escalations. My team feels happier and more productive when dealing with alerts. 

I don't have many critiques. It's a really great tool. If I did have to think of one, I would say maybe there could be a wider knowledge base for auto-determining what devices are would be useful. Sometimes we get a generic device, then we can't tell what it is quickly from the details. Just having a better knowledge-based integration for determining what devices are, and what their make and models are, would be helpful. 

I've been using the solution for two and a half years. 

I'd rate stability seven out of ten. There may occasionally be downtime, but never bugs or glitches. 

Our clients are typically medium to large companies.

We have about 70 or more people directly working with the solution.

I'd rate scalability eight out of ten. It's easy to keep deploying and integrating with our portal so that all technicians can access all clients. 

I've only had to reach out to technical support once or twice and it has always been a great experience. The support experience reinforces why we want to use them and work with them.

Positive

We did not use a different solution previously.

We use local drives at each client site that do the detection and use a cloud deployment. 

The process is complex, however, Auvik does a good job of making it pretty simple. We had it up and running within a couple of days. Typically, it's a one-man job and we have one of our senior engineers deploy it. We deploy based on client requirements with engineers determining the best options for each client. 

The solution does not require any maintenance from our end. Auvik would handle any maintenance. 

I don't have any insights into price or cost.

We're an MSP. 

I definitely would recommend the product to others. It's a very powerful tool that can make your IT company more professional and make your clients happier.

Overall, I'd rate the solution nine out of ten.

We are using Auvik Network Management to monitor switch configuration and usage.

I'm looking to improve my network visibility by implementing effective alerts and enabling remote CLI access for switch management.

Auvik's user interface is user-friendly. While I'm currently fine-tuning the setup after a quick initial process, everything seems logically placed and easy to find.

The network map and dashboard's design are appealing, though the layout might need some adjustments. I suspect this is because my network insights aren't fully configured yet, preventing the system from automatically placing everything in its optimal location.

We can see a real-time picture of our network that reflects changes as they are being made.

I would rate the ease of use of the dashboard and network map seven out of ten.

Auvik provides full visibility into our network.

We saw the benefits of Auvik on the first day.

Auvik allows us to spend less time on setup maintenance, and issue resolution.

The in-app remote terminal and alerting system are Auvik's most valuable features. In less than a week, it identified previously unknown issues on our network.

It would be helpful to be able to send CLI commands to multiple devices in Auvik simultaneously.

I'm currently going through the process of setting up and getting acquainted with Auvik Network Management software.

Auvik's stability is great; I haven't experienced any unexpected session terminations or unresponsiveness, which is a major factor in our consideration of it as a potential replacement for Aruba Central.

Auvik scales easily by allowing us to deploy additional collectors throughout our network infrastructure. If the system seems overloaded, simply adding another collector is straightforward, especially with their virtualized management system. They even provide a user-friendly OBA to simplify the deployment process.

Our previous network management solution, Aruba Central, fell short in several areas. The interface lagged significantly, it could not provide the level of detailed network insights we require, and its user interface was not user-friendly.

Auvik stood out on the Gartner Square. The demo that we were given by our sales rep was impressive, and then moving into the actual trial that we're working on now. It has checked a lot of the boxes that we are trying to fulfill.

Auvik's initial setup was easy, taking only 45 minutes to an hour to get basic functionality like alerts and configuration changes. Now I'm refining it for better visibility, but the core functionality was up and running quickly.

The implementation was completed in-house.

Auvik is a good product and worth the premium price tag for a lot of people.

Auvik does monitor some of our critical devices at no charge.

I would rate Auvik Network Management eight out of ten.

No maintenance is required.

Building successful connections requires understanding your specific environment – its current configuration, ideal setup, and the unique adjustments needed to make everything work together seamlessly.

We use Auvik to monitor our network and troubleshoot when things go wrong. It also helps us automate and discover network components 

Without Auvik, the onboarding process involved an extraordinary amount of effort and labor because we needed to identify and document all of the client's networking components manually. We had to remote into the servers or physically inspect the issues on site. It was an overwhelming task, especially for large clients. The ability to automate that work made things much quicker for everyone. 

Our engineers have said that they've saved a lot of time because they can immediately identify the root cause of the issue and address it without having to poke around and troubleshoot to find exactly what the issue is. The engineers are resolving tickets faster, making the clients happier.

We realized the benefits almost immediately once it was fully deployed. It was a staged rollout for the clients. Within the first couple of weeks, we identified a failed disk on a virtual server host. VMware didn't report that to use, but Auvik caught the problem before it caused any issues.

I like how Auvik automatically backs up some device configurations. For example, we had a Cisco switch connected. Each time we change the switch, Auvik will automatically back up the configuration so it can be restored when needed.  

Auvik creates a visual map so you can see where things are connected in real time. It will alert you when a device goes down.

Auvik's interface could be more intuitive. It can be daunting if you don't know what you're looking for. I've been using Auvik for a year, so it's no big deal, but a new user may struggle a bit. There's so much in there, so it could be more streamlined. 

Overall, it's pretty easy to figure out what's connected to what and to see the network topology on the map. However, sometimes we're working with more complicated networks with many interconnecting parts. In those cases, we run into trouble identifying where things are connected and putting it into a visual representation that makes sense. It's gotten better, but it's still a little quirky.

The alerts are still a bit noisy. I know they are working on that. They're testing some changes to the data to dial down the noise. Sometimes, we'll get multiple alerts for the same issue until it's fixed. Since it's tied to our ticketing system, it's also generating tickets each time, so we had to turn off the ticketing until we got a better grasp on that.

We started using Auvik last May.

We've never had a problem with Auvik crashing. The dashboard sometimes takes a while to load, and there are a few minor outages, but it isn't unstable. We've been told they're addressing the slow load times in an upcoming update.

Auvik's scalability is only limited by the number of licenses you can afford. The rest is a matter of deploying the collectors and adding the credentials. I don't see why it could be deployed on a massive scale.

I rate Auvik support nine out of 10. They're fantastic. If the first-level support can't give you an adequate answer, they will escalate it rapidly, and they're quick to respond. 

Positive

The deployment wasn't that difficult, but it was somewhat time-consuming. Once you install the collector, you must manually input all the credentials to get the devices to talk to Auvik. Depending on the size of the network, this process may take several hours. Fully configuring the solution to the client's specifications may take up to three months. Sometimes, it may take longer to track down all the credentials.

After deployment, Auvik doesn't require much maintenance on our end. The collectors must be updated from the cloud, but that happens behind the scenes, and we never need to touch it. Once it's deployed, it's pretty hands-off unless we need to change the device credentials.

Auvik isn't cheap. There are two tiers: Essentials and Performance. We're still on the Essentials plan, but we may upgrade to Performance, which is double the price. They bill based on firewalls, controllers, switches, and routers. Every client has wireless access points, routers, printers, etc. Those are monitored for free. 

We also looked at Liongard. One feature we wanted was the ability to automatically document things in our IT documentation systems. Auvik and Liongard had this capability, but Auvik documented more and had more network troubleshooting features. 

I rate Auvik Network Management eight out of 10. Once you get Auvik deployed, I recommend having your subject matter expert provide all the employees who will use it with detailed training on how it works and where to find things to ensure you get the most out of the solution.

We're a video game company with high bandwidth needs, and we use Auvik to identify bottlenecks, back up configurations, and other network management tasks.

We were having bandwidth issues on parts of our network and didn't have a central point to investigate these problems before Auviv. We were inspecting logs, jotting things down, looking at error calendars, and doing everything manually. It took forever. Auvik helps us have more visibility in nearly real-time. We realized the benefits almost immediately. 

There are fewer bandwidth problems because we can identify the bottlenecks quickly and resolve them, so I think that has reduced strain on the help desk. Our resolution time is several hours faster because we don't need to manually compare error logs and stuff like that. 

I like the ability to see bandwidth utilization on all the interfaces, and the automatic configuration backups are also useful. Auvik's user interface is fairly easy to use. 

Auvik's network map could be better. It's a little confusing at times and not always accurate. I wish it showed the connections between switches on the map. You can find that by drilling down into the network device, but that isn't visible on the map as far as I know.

We have been using Auvik for six months to a year.

We've had no issues with lag or downtime while using Auvik. 

Auvik is super-easy to scale. 

We have used PRTG. Its interface is not good. Auvik is user-friendly, whereas PRTG looks like a free tool, but you have to pay for it. The user interface, ease of use, rollout, graphs, and bandwidth utilization are much better in Auvik.

With PRTG, we saw value within the first couple of weeks in terms of setting up alerts, but the network monitoring took forever to set up. It was not easy to use. All our employees hated using it.

Deploying Auvik was straightforward. One of my employees was skeptical because he had used Auvik at a previous company and said the rollout was difficult, but he did not experience that here. He's one of our dynamic engineers, and he said the rollout was super easy here. I'm unsure what happened with his last company. Maybe they were not doing it right. 

We had an onboarding meeting with Auvik, but our deployment was entirely in-house. It was a simple setup that involved inputting all the device credentials. Our team had two network engineers. One was probably enough, but we have several sites, so it made sense to divide the work. It doesn't require much maintenance. A few times, the credentials were not working, but that was something on our end. 

Auvik was way more than PRTG. It was the most expensive of the three, but we saw how much it helped us, so we felt the price was justified. Auvik doesn't charge for the connectors. I'm not sure how the licensing works, but I've heard that they only charge for certain devices. 

We did an extensive trial with PRTG and also tried Domotz. Auvik was the clear winner between those three.

I rate Auvik nine out of 10. I recommend doing a trial of Auvik. They're willing to work with you and give you time to demo the product. I think you'll see Auvik's benefits if you demo it. 

We use Auvik Network Management to monitor the networks of our clients who subscribe to our network monitoring service. This includes everything from backing up and restoring configurations to maintaining a complete network map.

The interface is incredibly user-friendly for basic tasks. However, more advanced features require some effort to learn and master. Overall, I appreciate the intuitive design that allows me to simply point someone to the interface and say "figure it out," and they can usually do so without much difficulty.

Auvik's configuration backups have been incredibly beneficial. They've saved us on multiple occasions in a pinch. The same goes for remote access - it allows us to troubleshoot issues remotely without having to immediately send someone on-site. We saw these benefits almost right away. We've had some client onboarding experiences that were quite challenging. However, by deploying Auvik, we were able to sort out the devices and identify the issues that same night.

It has empowered our entry-level technicians to resolve more tickets independently. Our company uses a tiered support system, and the help desk is primarily staffed by tier-one technicians whose expertise may not be as strong in networking. However, with Auvik's assistance, they can still identify basic problems, such as a network outage caused by a switch malfunction. In these cases, they can at least diagnose the issue or perform initial troubleshooting before escalating it to the appropriate team.

Auvik has significantly reduced our overall mean time to resolution. In some cases, this improvement is because resolving the issue remotely with Auvik avoids the need to send someone on-site, which could have taken a significant amount of time – up to one or two hours for the drive alone. Thanks to Auvik, we can now resolve these issues in some cases in as little as half the original time, or even a quarter.

Auvik helps us reduce the time spent on setting up maintenance tasks, troubleshooting issues, and resolving them. As the person who performs quarterly network maintenance for our paying clients, Auvik is a game-changer. It allows me to easily export all the necessary information, identify devices that need patching, and get started quickly. This saves me a significant amount of time. Thanks to Auvik, I've been able to reduce the time it takes to complete maintenance tasks from a full month to just two weeks.

Topography mapping is incredibly useful, especially when it's functioning properly. It's important to note that there have been some issues with it in the past. However, when it's working, the map is fantastic for locating even small devices. You can quickly identify the specific switch a device is connected to and troubleshoot issues like port connectivity. Additionally, remote access is incredibly helpful, and I use it frequently.

Recently, the map performance has become incredibly slow, even for small maps. For example, simply changing a device type can take up to five or ten minutes to reflect the change. This seems to be a new issue that has only emerged in the past few weeks.

I have been using Auvik Network Management for three years.

Auvik had been running flawlessly until the past few weeks when we started experiencing incidents where the entire site would crash for a half hour.

Auvik's scalability is great. It allows me to manage multiple sites easily. For example, a client can sign up with 15 sites, and I can simply add their website information and deploy Auvik to all of them in one go.

I frequently contact Auvik's technical support. They are incredibly fast to respond, even if an issue isn't immediately resolved. In those cases, they efficiently escalate the issue to the appropriate team to ensure I get the right answers. For simpler questions, they can quickly direct me to the relevant documentation, often within minutes. Additionally, their communication style is friendly and helpful.

Positive

I am responsible for the Auvik deployments for our clients. These deployments are straightforward. For a typical deployment, excluding any on-site work such as deploying physical collectors for clients without server sites, the process takes less than an hour. This includes entering all credentials, subnets, and other necessary information. The deployment time remains consistent even for larger sites.

Some of our clients have complex network setups, with up to 17 devices. This includes configuring them with all the necessary credentials. I'm currently working on assigning designations to devices that are functioning properly. My meticulousness added about two hours to this task, but overall, it should be completed within half a business day.

I'm generally responsible for deployments. However, if someone else needs to handle them, they can follow the combined documentation – both what I've written and what Auvik provided. It's worth noting that Auvik's documentation is incredibly thorough and helpful.

I evaluated Liongard, but I was not impressed with them.

I'm not entirely sure why our company ultimately chose Auvik, but I've been a strong advocate for keeping it. It offers a wide range of functionalities in a single tool, which is something we lack in other areas. For instance, when we acquired another MSP and integrated it into our system, they were using Liongard. While Liongard serves its purpose, Auvik consolidates all the necessary features into one platform. This provides us with a unified view of our IT infrastructure instead of having to manage separate tools.

I would rate Auvik Network Management ten out of ten.

Maintenance for Auvik is minimal.

To ensure a seamless rollout, new users should gather all their documentation and credentials beforehand. Having everything readily available will significantly expedite and smooth the deployment process.