Auvik Network Management (ANM) Reviews

Auvik is our primary network management tool. We utilize it to ensure all systems and remote sites are seamlessly connected to our central office. While its core function is network management, we leverage its capabilities for deep-dive technical analysis when needed.

In our setup, Auvik itself is deployed in the cloud. I'm not sure if they have a hybrid or on-premises option available. However, we do require a collector, which is a virtual server we own. This server stores data that Auvik accesses for network management and discovery. If the collector goes down, Auvik won't be able to report any information to the cloud. Although I manage everything through the cloud interface, I never need to log into the collector itself.

The UI can be easily navigated by new users. 

Auvik offers a network map for improved visibility. However, I'm unsure if our current setup allows us to take full advantage of this feature. While I can access the map, it sometimes displays inaccurate connections, with devices either incorrectly shown as connected or missing entirely. While my initial suspicion is a fault on our end, I believe the overall concept of the map is good and has potential.

Using the network map is easy. Auvik has a helpful key that explains what each line represents and what different devices look like on the map.

The network map provides full visibility without the need for other tools.

Auvik helps decrease our Mean Time to Resolution and allows us to spend less time on setup and issue resolution.

I like how Auvik gives us a quick overview of the overall situation. With a glance at the main page, we can see the most utilized sites, the overall bandwidth usage, and even identify the top bandwidth consumers. The color-coded map with green for online and red for offline sites is an intuitive way to get a high-level picture at a glance.

I requested that Auvik implement an alarm system to notify me immediately of any disruptions or anomalies. While email alerts are currently in place, I believe audible notifications would be more effective in attracting my attention.

I appreciate the notification that they're addressing the recent service outage. While I understand being kept informed, multiple emails for every impacted device seem excessive. It would be ideal if notifications were consolidated into a single update once the issue is resolved. Hopefully, they'll have it fixed soon.

I have been using Auvik for one and a half years.

Overall, I'd rate Auvik's stability a solid nine out of ten. While occasional downtime is inevitable, they're smart about scheduling it for minimal impact - typically early Saturday mornings when most users are offline. Of course, like any technology, unforeseen issues can arise, but these are rare and Auvik keeps users well-informed throughout any downtime occurrences. Infrequent hiccups aside, Auvik has proven remarkably reliable.

Auvik is very flexible and can scale to anything we have.

The technical support has been able to resolve all our issues promptly.

Positive

Previously, I used SolarWinds, which worked reasonably well. However, after experiencing a security breach, I decided to move on due to concerns about continued vulnerabilities. Although SolarWinds may have taken corrective measures since then, I opted for Auvik. My primary driver for this change was the map functionality. While SolarWinds displayed individual sites and color-coded lines depicting connectivity, highlighting downed circuits with red, Auvik's map features are tied to external providers like Leaflet or OpenStreetMap. This limits customization, preventing me from using my background image and manually connecting elements. While longitude and latitude coordinates are available, I find this approach less intuitive for my needs and potentially confusing for the general user base. Additionally, SolarWinds' technical support proved unhelpful after the breach, refusing to assist with resolving issues related to device recognition. This lack of support contrasted starkly with Auvik's customer service, which readily helped me ensure all my devices communicated seamlessly with the platform. The responsive customer service led me to switch to Auvik.

The initial deployment with Auvik's support was straightforward. They provided clear guidance and assistance to get our systems up and running. While we assumed ownership gradually after mastering the basics, Auvik stayed readily available for ongoing support. Whenever we encountered hurdles during implementation, their tech team promptly cleared the roadblocks. To finalize the process, Auvik conducted a comprehensive review, ensuring everything functions flawlessly. The smooth deployment took a month with moderate effort, and it could have been significantly faster if needed. Me and my system admin completed the deployment.

The implementation was completed in-house with the help of an Auvik technician.

The initial offer was high, but I was able to negotiate it down. The final price is quite competitive compared to other options. Auvik offers a robust feature set that can be further expanded with add-ons. I'm particularly interested in their inventory asset program, which appeals to me because it conveniently bundles all the software we need. While I'm leaning towards adding it eventually, additional funding would be necessary. Furthermore, Auvik offers an optional "Traffic Insights" add-on that provides comprehensive data on all connected devices. It's important to note that these add-ons come at an additional cost on top of the basic Auvik license.

I would rate Auvik a nine out of ten.

Network management can be a bit of a plunge. We dive in, test the waters, and then see if it works for us. We didn't fully grasp the benefits of Auvik until we had it up and running for about six months to truly understand its impact. One thing I've noticed in the past year or two since we adopted Auvik, is that they were initially rough around the edges on some things. But they've stepped up their game since then. Their upcoming release sounds particularly promising, especially for remote desktop functionality. We currently use other software for that, but Auvik's new feature will allow us to do it directly within their platform, which I'm excited about.

We were able to get Auvik up and running and see the value quicker than we did for SolarWinds.

Maintenance is occasionally necessary. If we add or remove devices, adjustments are required to ensure proper system recognition. However, when no changes are made, the system functions autonomously daily.

To avoid initial frustration, it's crucial to ensure proper device accountability and the ability to identify elements like SNMP. Verify everything is running as expected. Auvik's lack of visibility might stem from our recent router replacements and mass equipment installation within the past six months. It's important to remember that if our configuration isn't accurate, Auvik is not at fault. Therefore, having everything properly set up beforehand would be the best approach.

We use Auvik for networking and security-related purposes.

We implemented Auvik because we wanted to have mapping based on different physical locations, especially for remote locations. For us to be able to track the traffic properly in and out of both of those environments.

Auvik is cloud-based with an on-premises collector.

Auvik provides a user-friendly intuitive interface. It makes things a lot easier to see on the front end. The troubleshooting aspect of finding devices within the network is so easy to navigate.

Auvik's network map along with its dashboard provides us with a real-time picture of our network.

Using the network map and dashboard to gain real-time visibility into the network is easy.

The network map dashboard grants us complete visibility, which is of paramount importance to our operations.

Auvik promptly notifies us of downed devices, enabling our help desk support to swiftly troubleshoot and address issues.

Auvik has empowered our entry-level technicians to resolve more tickets independently. This has eliminated some of the lower-priority alerts and freed up the time of our senior technicians within the helpdesk, allowing them to focus on project work.

It has enabled us to reduce our mean time to resolution by at least 20 percent, thanks to the additional information it provides.

Auvik provides complimentary monitoring of our critical devices, which is essential to our organization's operations.

It allows us to spend less time on setup, maintenance, and time resolution. This has enabled our help desk to look at more tickets and resolve more issues.

I find the mapping topology, traffic insights, and reporting to be the most valuable features that Auvik offers.

The pricing always has room for improvement.

I have been using Auvik for five years.

I would rate the stability of Auvik nine out of ten.

I would rate the scalability of Auvik nine out of ten.

The technical support is great.

Positive

We also use SolarWinds but it is not our primary solution. Auvik is by far a better product compared to what SolarWinds can offer.

The initial deployment was straightforward. The process was simple and we had one meeting before being able to deploy Auvik. Four to Five people were involved in the deployment.

We have seen upwards of a 35 percent return on investment with Auvik.

Auvik is a cost-efficient solution for the applications we use it for.

I would rate Auvik nine out of ten.

I have thoroughly reviewed Auvik's offerings and find them to be comprehensive and well-designed.

We have a physical presence in various locations, including computers, endpoints, and users. Auvik is deployed in approximately 30 to 40 of these physical locations. We have 3,200 endpoints and 2,300 users.

Auvik does not require any maintenance.

I would do a proof of concept for people just to see if Auvik does fit their organization. If they're looking for just a networking tool for monitoring, I would recommend Auvik 100 percent.

I have used Auvik for a comprehensive range of monitoring tasks, from managing network infrastructures to overseeing the health of our servers. It has proven invaluable for resource monitoring, and I have even employed it to monitor printers. Throughout my career, Auvik has been my go-to solution for monitoring virtually everything.

We didn't have strong visibility across our network devices. Auvik solved our visibility problem.

Auvik provides an intuitive interface that supports ease of use. The user-friendly interface streamlines the troubleshooting of network issues. What used to take half an hour now takes me a few minutes.

The network map, which is displayed alongside the dashboard, provides a real-time overview of our network with a latency of 20 to 60 minutes.

Using the network map and dashboard to gain real-time visibility into our network is easy.

The network map and dashboard provide us with full visibility which is important for our organization.

Auvik has streamlined our compliance across our devices and helped us identify devices that were previously unknown on our network.

It has empowered our entry-level technicians to resolve more tickets independently.

By empowering our entry-level technicians to resolve more tickets independently, we have alleviated some of the burden on our senior team members.

Auvik has helped decrease our mean time to resolution by ten percent.

It allows us to spend less time on setup and maintenance as well as issue resolution. We've been able to focus on improving our network stability and on larger projects.

The most valuable features are the syslog tool and the nearly invaluable network map.

Auvik's notifications could be better. I think it only notifies once, but if it were to do so more than once, that'd be super helpful for our use cases, or at least it has to be configurable.

I have been using Auvik for three years.

Auvik has been stable for us.

Auvik is easy to scale up.

We have plans to increase the usage in our organization.

The technical support is helpful and extremely responsive. Their knowledge base is good.

Positive

We were using Nagios, but it wasn't cloud-hostable and didn't offer a SaaS version. We needed a solution that could scale across our multiple locations, so we switched to Auvik.

The initial deployment is straightforward. The deployment took one to two hours to complete. We had small agents we installed on our devices. The deployment required two network administrators and one IT support.

The implementation was completed in-house.

We have seen a return on investment through hours saved using Auvik.

The pricing for Auvik is reasonable. While it only charges us for specific network devices, it also gives us features and monitoring for devices outside of that, which is very helpful. While the price is high, we are getting a lot of features for our money.

After evaluating both Domotz and Auvik, we found that Domotz is the more affordable option, but it is also more difficult to set up. Auvik offers a more powerful solution with similar features to Domotz.

I would rate Auvik ten out of ten.

Auvik delivers rapid time to value.

While Auvik provides free monitoring for some of our critical devices, this is not a significant factor in our decision-making process as we can find other solutions that offer the same functionality at no cost.

We have Auvik deployed across multiple locations on 300 endpoints.

Auvik requires little maintenance.

I recommend relying on the support representatives to answer any questions. They are quite knowledgeable and can provide answers promptly.

I have learned that it's very easy to quickly lose track of devices without a strong monitoring system, and that's what Auvik is for us.

We use Auvik to monitor our entire network infrastructure from wireless to our firewalls, servers, and switches.

Before Auvik, we would check each system independently, which was time-consuming, and some things weren't being monitored at all. Auvik allows us to easily monitor our systems without devoting much time and personnel to monitoring. We haven't used it long enough to realize the full benefits of the platform, but we see the potential. 

Auvik's email alerts are convenient because we're always monitoring email, and it's easier to receive the alerts in your inbox. 

We schedule backups in the middle of the night, and a high volume of data passes through our networks during those backups because it backs up everything for a couple of hours. That generates alerts in Auvik's monitoring systems saying that these network ports are at 99 percent utilization because they're being maxed out. 

I'd like to have a way to mute alerts during these hours. There's no way to whitelist this activity within a set period. I want to be able to tell Auvik not to send me alerts about high utilization on these ports between 1 a.m. and 4 a.m.

While the web interface is somewhat easy to use, it was hard to find a few things. I would rate the interface seven out of 10. We had to reinstall the monitoring software on some of those machines, and it didn't work, so we had to do everything manually with no UI. 

I would rate the network map five out of 10. It didn't draw everything exactly out correctly. The textual representation of the network map was more useful than the graphical view.

I have been using Auvik for about 15 days.

We've had no issues with instability so far. 

Auvik is pretty scalable because you can have as many devices and monitors installed at locations as you want. We haven't experienced any availability issues. 

Auvik is deployed on-premises, but some things are monitored remotely at different locations. The initial deployment was very easy. We installed the software and entered the credentials. Something did go wrong when we were installing it at an off-site location. The software wasn't connecting to their system, so we had to uninstall and reinstall everything manually. That site was a bit more difficult, but the installation at the main site was straightforward. 

I like that you only have to pay for a minimum of five systems with an account, and you can monitor server software for free. Auvik only charges for certain devices, such as firewalls, switches, etc. That pricing model works out nicely for us. You don't need to pay for everything. You could have five switches and 100 computers, but you don't pay to monitor the computers. There are seven categories of devices that you need to pay for, and the rest are free. 

I rate Auvik eight out of 10. My advice to new Auvik users is to make a network map ahead of time to ensure it discovers all of your devices. It may discover 50 devices when you know you have 60. It could be that some IPs weren't scanned or it is missing some credentials. It helps to have something you can use to check. 

We're an MSSP serving many customers. Auvik is one of a set of tools that we offer our clients, including network monitoring and management, SIEM, and endpoint protection. They buy the bundle and get access to Auvik. 

We use Auvik for network monitoring, availability, and troubleshooting. The solution provides asset visibility and inventory management. Most people don't know what they have and where it is. They also use it to centrally monitor remote access from multiple sites. 

Auvik's alerts speed up troubleshooting because you can correlate them. It decreases the mean time to resolution because it's easier to zero in on a customer's site or device. That is so much faster than pulling up a spreadsheet, looking up a device, and connecting to your remote access point. Auvik streamlines many of the steps you must take to begin troubleshooting.

It's more convenient to manage the devices in Auvik instead of going directly to them. Having them all in one place is convenient, and you can easily compare configs and revisions. If you don't have a central management platform for the vendor you use, Auvik is probably the next best thing.

The UI is more accessible to lower-level technicians because you typically need to know the syntax to gather information from the command line interface, but Auvik does that for you.  

If you have all the information you need to begin the discovery, you begin to see the value immediately. When I'm doing an on-site deployment for our customers, they're always amazed at how quickly the map starts to fill out and the inventory begins to populate, they realize the value right away.

Auvik's network map is cool, and the automatic discovery process is effortless. The map gives you a representation of your network that's nearly in real-time. It's a good starting point. If you can see when there has been a significant change or a critical problem. The visibility is as good as your deployment. You can gain total visibility if you deploy it well.

The interface is intuitive and consistent. All of the menus are in the same place. The various buttons for devices and the dashboard all have a theme that's cohesive, so it's easy to learn. When you learn how to do something in one area, it generally applies to other parts of the tool. The UI is so easy to navigate that you don't really have to think about how to get the information. You just get it and start using the tool.

When mapping complex network architectures or nonstandard things, the map doesn't always accurately reflect reality. Sometimes the interface is pretty sluggish. It's much worse if the customer environment is relatively large and complex. But even if you split a site that's large into a couple of multi-sites, The performance is still a bit slow sometimes.

I have used Auvik for three years.

Auvik is mostly stable. They have regular maintenance windows, but they let you know that well in advance. There haven't been other problems aside from occasional slowness on some networks. 

Auvik is growing with us. We started with two customer sites, and now we have nearly two dozen. 

I rate Auvik support nine out of 10. Their response times are good. They have this live chat feature that's available most of the time, and they respond quickly. The support team can access what you're asking them to look at immediately and typically resolve issues quickly. Most of my problems are addressed during the chat session and don't require a follow-up email or phone call.

Positive

I've used PRTG. Auvik is simpler to deploy and the licensing model is more straightforward. I like PRTG, but it's expensive and more complicated.

The deployment in general is super easy. Auvik is probably the easiest tool of this nature to deploy. Our internal team did the deployment following the provided documentation and Auvik's knowledge base. Everything is in the cloud except for the collectors. I was still learning the tool when we first deployed it, but it was still relatively straightforward. The hardest part was going in and setting up the monitoring.  If you don't already have SMPP configured on your network devices, you need to figure out how to do all that so Auvik can take over.

Auvik requires very little maintenance after deployment. Once, there was a collector update for the Linux-based collectors, and there was a process of redeploying all the collectors and migrating some to this new version. That was the most invasive maintenance I've ever had related to Auvik.

I'm not in charge of purchasing, but I like the fact that some network devices don't count toward the license. Licensing is probably the area I know the least about. I know that it's based on the number of devices instead of the sensors. It seems pretty straightforward.

I rate Auvik nine out of 10. New Auvik customers should be prepared with their device monitoring setup, credentials, IP addresses, etc. documented and ready to go. That will make the deployment process smooth and fast. 

Auvik is primarily for monitoring network devices to see which ones have gone down. Another use case is tracking bandwidth utilization on the interfaces.

Auvik has improved visibility across our entire network. We don't want to wait until a user calls to tell us a switch is down. Auvik enables us to be proactive, not reactive. We realized the benefits almost instantaneously. 

The solution speeds up our resolution time. When we're troubleshooting, it's easier to see if a device is down or the utilization is too high. That is helpful. It makes the whole process faster. If I didn't have this solution, I would only see whether the network was up or down. 

I couldn't, for example, see that the bandwidth utilization is 100 percent. Auvik sends notifications when the bandwidth utilization passes 80-85 percent. We get an alert telling us that it's something we should look into. Otherwise, I would need to rely on customers and application owners complaining that sessions are dropping. 

I appreciate Auvik's traffic insights. The network map provides solid visibility in real time.

Some things about the interface were a little hard to set up, and it was difficult to figure out where to find information. The Auvik team did a great job helping us get started. If I had to figure it out by myself, I would have probably gotten frustrated. You need to go on the device first to enable it. If you don't, then traffic insights won't start working. It's pretty intuitive for most stuff, but some things are tricky if you don't have someone tell you how it works. 

I have used Auvik for roughly a year.

I rate Auvik eight out of 10 overall. 

Auvik is easy to scale. It covers thousands of servers. 

I rate Auvik support nine out of 10. I can't complain. They solved my problem quickly. 

Positive

Setting up Auvik was pretty easy. It was a little tricky to get some of the things set up correctly and working, but it was fairly straightforward overall. Deployment took about a month or two because we have more than a thousand locations.

We did it in-house with Auvik's help. They assigned a team to us, and they did a great job. When we had questions or issues and needed help, they assisted us almost immediately. Four departments were involved. After deployment, Auvik doesn't require much maintenance on our end unless there are significant changes to our environment. 

My boss makes the purchasing decisions, but we're happy with Auvik's overall pricing. We had some issues with the licensing. You need to pay for premium to use NetFlow, and we had a problem with them counting the same device multiple times for licensing purposes. It was a little frustrating because the Auvik database in the background didn't see it as a single device even though it came from the same critical hardware and only had one serial number. However, it was in different groups, so it was counted two or three times. It took a while to work with the accounting team to get that sorted.

We looked at a few different solutions. We went with Auvik because it was the best fit for our requirements, security standards, and budget. The security department didn't approve some of the alternatives.

I rate Auvik eight out of 10 overall. We had a few hiccups here and there that we couldn't fix easily without help. With Auvik's assistance, we got everything fixed. 

My use case for Auvik Network Management (ANM) has been network management, as the company I was with at the time had a lot of networks and networks that they didn't even know existed. They hadn't had IT in 10 years, so we had to do a little bit of network management and I had to find all their switches, IPs, and things like that. 

Auvik Network Management (ANM) was an excellent tool for that. Being able to hone in on networks by just putting it on the DC server and sending out those pings really allowed me to build a network. I

appreciate the ability to log in to different switches with the click of a button, using the SNMP map and having that login information there, because it allows you to skip going through each IP individually and trying to log in manually.

The interface of Auvik Network Management (ANM) is by far the easiest to use. I've worked with ThousandEyes, I've worked with ELK, and Auvik Network Management (ANM) was the better option, easily. The interface is straight and dry, and I appreciate the fact that when I started using it, I got a chance to see that physical, visual mapping of all my switches and what they're connected to. The dashboard of Auvik Network Management (ANM) gives me full network visibility without needing other software; I didn't have too many problems with the dashboard overall, and it was quite good. 

The network visibility provided by Auvik Network Management (ANM) is very important for my company because we want to be able to detect and address issues efficiently. One thing that ThousandEyes has over Auvik Network Management (ANM) is that it can detect bottlenecks faster, identifying what causes network space to clutter. Auvik Network Management (ANM) does something similar, but not as in-depth as ThousandEyes.

I had thought about requesting an AI interface for Auvik Network Management (ANM), but I think they already have that now. The only issue I see is that the pricing was a bit much for our needs; if they could break it down into specific pricing points to be more affordable for larger companies, that would help, as getting that through the budget team was challenging.

I have been using Auvik Network Management (ANM) for about a year and a half in my career.

I haven't seen any problems with stability using Auvik Network Management (ANM), such as lagging, crashing, or downtime.

The scalability of Auvik Network Management (ANM) is excellent, rating at the highest level possible.

I did have to contact customer support for Auvik Network Management (ANM), and it was difficult to try to get in touch with the sales representatives. They have a general number along with personal numbers that some of them call from. One representative, Josh, was really good and fantastic; I just didn't have his number. I had to call regular support, which was challenging to get to the specific representative I wanted. However, when I did reach him, he was great.

The deployment process and installation of Auvik Network Management (ANM) were great. The fact that they walk you through a demo on how to set it up was amazing. It was straightforward; you just install it on your DC server, and it sends out all the pings to different servers or switches and routers to gather information. As long as you have the correct login, you're good.

When comparing Auvik Network Management (ANM) and ThousandEyes, I prefer Auvik Network Management (ANM) because I prefer the interface. The interface is easier to understand and use—there aren't many extra tidbits to go through. You can just get straight to the data, click on a device, and configure it if needed. I found ThousandEyes more difficult to use.

I was managing one plant on the East Coast with Auvik Network Management (ANM) and I managed to possibly get one in another state, without any significant issues. It can be cluttered if you manage around 700 sites, but for smaller scale, it works perfectly. 

It took me about a day to fully understand how to use Auvik Network Management (ANM), so the learning curve was quite manageable. 

For maintenance as an end user, there are no updates required on their end, but it does inform me when I need to update and configure policies on switches and routers. I actually had to do that on a firewall as well. 

I would rate Auvik Network Management (ANM) overall as 20 out of 10.

We mainly use the product to analyze the remote networks. We are a managed service provider, so we have a lot of networks that are not really close, physically. We still have to keep control of them. This allows us to do so remotely. We put monitors on firewalls, routers, et cetera, so that we can see, for example, if something has gone down, and where. 

The solution provides good visibility into our network. We've also been able to respond to outbreaks and issues much faster. Previously, we'd have to get a call from a client telling us they've lost access. Now, we can start to troubleshoot before the client's even noticed there's a problem.

The discovery feature is useful. We've found network devices we didn't even know about. 

The reliability is excellent. It doesn't go down. It also doesn't occupy a lot of RAM. It's very lightweight.  We just configure it and we don't have to worry about it after that.

The intuitive interface helps support ease of use. 

We've saved time troubleshooting network issues. I can go directly to the client network and see what's going on, what has gone down exactly. It makes troubleshooting a very fast process. 

The Auvik network map, along with a dashboard, gives us a real-time picture of our network.

The time to resolution has sped up 20% to 30% since we can start troubleshooting much faster. We don't have to wait for a client to let us know there's an issue. 

It has empowered entry-level technicians to solve more tickets on their own.

The life cycle is a unique and important section of the tool. 

The automated mapping or alerting has impacted our daily operations since now we receive alerts directly to email. We don't have to wait to get a notice from the clients. On the client side, we waste less time, and there are cost savings in that aspect. The hours we invest trying to solve issues have been reduced since we can be more proactive and productive. 

I'd like the devices to be more integrated and easy to access. I find I have to move through various stages when it could be at least a side of the dashboard or something. 

I would like to use different network protocols that we could implement. It could help us with very specific problems. I wouldn't want them to focus too much on adding new features, as sometimes more features end up loading the system or the software with too much stuff.

I've used Auvik since December of last year (2023).

It's a stable solution. I haven't had an issue with it.

We have five people using the solution and 200 network devices on it. 

The scalability is very good. It expands very quickly. I'd rate scalability eight out of ten. 

We haven't had to open up any cases with customer support. 

We weren't using any specific solution before this product.

The deployment process is very straightforward. It's pretty quick; we didn't waste much time deploying it. Deployment times vary, depending on the size of the network. With small networks, with maybe one to twenty workers, we can do it in a couple of days. We can deploy it in maybe two hours and then configure it over a day or two.

If it's configured right, you don't need to do any maintenance. It just works on its own in the background. 

We've gained ROI via productivity; we've likely helped each person gain 15% to 20% in productivity alone. 

The solution is fairly priced. 

I'm an Auvik customer. 

Auvik's AI capabilities are helping a bit with my network tasks. However, I'm not sure to what extent. We don't use much of the AI aspect.

I'd recommend the solution to others. It's very stable and quick to deploy. It hasn't given us any issues and it's very lightweight. We gain a lot of information about the network when we're using it. People should do a demo and see if it fits with their organization.

Overall, I'd rate Auvik nine out of ten.