Auvik Network Management (ANM) Reviews

We use Auvik for networking and security-related purposes.

We implemented Auvik because we wanted to have mapping based on different physical locations, especially for remote locations. For us to be able to track the traffic properly in and out of both of those environments.

Auvik is cloud-based with an on-premises collector.

Auvik provides a user-friendly intuitive interface. It makes things a lot easier to see on the front end. The troubleshooting aspect of finding devices within the network is so easy to navigate.

Auvik's network map along with its dashboard provides us with a real-time picture of our network.

Using the network map and dashboard to gain real-time visibility into the network is easy.

The network map dashboard grants us complete visibility, which is of paramount importance to our operations.

Auvik promptly notifies us of downed devices, enabling our help desk support to swiftly troubleshoot and address issues.

Auvik has empowered our entry-level technicians to resolve more tickets independently. This has eliminated some of the lower-priority alerts and freed up the time of our senior technicians within the helpdesk, allowing them to focus on project work.

It has enabled us to reduce our mean time to resolution by at least 20 percent, thanks to the additional information it provides.

Auvik provides complimentary monitoring of our critical devices, which is essential to our organization's operations.

It allows us to spend less time on setup, maintenance, and time resolution. This has enabled our help desk to look at more tickets and resolve more issues.

I find the mapping topology, traffic insights, and reporting to be the most valuable features that Auvik offers.

The pricing always has room for improvement.

I have been using Auvik for five years.

I would rate the stability of Auvik nine out of ten.

I would rate the scalability of Auvik nine out of ten.

The technical support is great.

We also use SolarWinds but it is not our primary solution. Auvik is by far a better product compared to what SolarWinds can offer.

The initial deployment was straightforward. The process was simple and we had one meeting before being able to deploy Auvik. Four to Five people were involved in the deployment.

We have seen upwards of a 35 percent return on investment with Auvik.

Auvik is a cost-efficient solution for the applications we use it for.

I would rate Auvik nine out of ten.

I have thoroughly reviewed Auvik's offerings and find them to be comprehensive and well-designed.

We have a physical presence in various locations, including computers, endpoints, and users. Auvik is deployed in approximately 30 to 40 of these physical locations. We have 3,200 endpoints and 2,300 users.

Auvik does not require any maintenance.

I would do a proof of concept for people just to see if Auvik does fit their organization. If they're looking for just a networking tool for monitoring, I would recommend Auvik 100 percent.

I have used Auvik for a comprehensive range of monitoring tasks, from managing network infrastructures to overseeing the health of our servers. It has proven invaluable for resource monitoring, and I have even employed it to monitor printers. Throughout my career, Auvik has been my go-to solution for monitoring virtually everything.

We didn't have strong visibility across our network devices. Auvik solved our visibility problem.

Auvik provides an intuitive interface that supports ease of use. The user-friendly interface streamlines the troubleshooting of network issues. What used to take half an hour now takes me a few minutes.

The network map, which is displayed alongside the dashboard, provides a real-time overview of our network with a latency of 20 to 60 minutes.

Using the network map and dashboard to gain real-time visibility into our network is easy.

The network map and dashboard provide us with full visibility which is important for our organization.

Auvik has streamlined our compliance across our devices and helped us identify devices that were previously unknown on our network.

It has empowered our entry-level technicians to resolve more tickets independently.

By empowering our entry-level technicians to resolve more tickets independently, we have alleviated some of the burden on our senior team members.

Auvik has helped decrease our mean time to resolution by ten percent.

It allows us to spend less time on setup and maintenance as well as issue resolution. We've been able to focus on improving our network stability and on larger projects.

The most valuable features are the syslog tool and the nearly invaluable network map.

Auvik's notifications could be better. I think it only notifies once, but if it were to do so more than once, that'd be super helpful for our use cases, or at least it has to be configurable.

I have been using Auvik for three years.

Auvik has been stable for us.

Auvik is easy to scale up.

We have plans to increase the usage in our organization.

The technical support is helpful and extremely responsive. Their knowledge base is good.

Positive

We were using Nagios, but it wasn't cloud-hostable and didn't offer a SaaS version. We needed a solution that could scale across our multiple locations, so we switched to Auvik.

The initial deployment is straightforward. The deployment took one to two hours to complete. We had small agents we installed on our devices. The deployment required two network administrators and one IT support.

The implementation was completed in-house.

We have seen a return on investment through hours saved using Auvik.

The pricing for Auvik is reasonable. While it only charges us for specific network devices, it also gives us features and monitoring for devices outside of that, which is very helpful. While the price is high, we are getting a lot of features for our money.

After evaluating both Domotz and Auvik, we found that Domotz is the more affordable option, but it is also more difficult to set up. Auvik offers a more powerful solution with similar features to Domotz.

I would rate Auvik ten out of ten.

Auvik delivers rapid time to value.

While Auvik provides free monitoring for some of our critical devices, this is not a significant factor in our decision-making process as we can find other solutions that offer the same functionality at no cost.

We have Auvik deployed across multiple locations on 300 endpoints.

Auvik requires little maintenance.

I recommend relying on the support representatives to answer any questions. They are quite knowledgeable and can provide answers promptly.

I have learned that it's very easy to quickly lose track of devices without a strong monitoring system, and that's what Auvik is for us.

We use Auvik Network Management to monitor the environment, anything connected to the network, access points, switches, firewalls, and absolutely everything that lives in the Network. We also use it to set up alerts, which is the biggest use case. So whenever something goes down, we can set up Auvik to send pings to anything to monitor the behavior.

We had some customers that whenever something went down, such as any appliance or server going offline, we did not have something in place to let us know that the platform or device was offline. So, the main goal of implementing Auvik was to be able to set up alerts and monitor everything that we can. It is mostly network-related, but we also use it for items like servers, appliances, computers, and anything we can.

Auvik provides an intuitive interface that supports ease of use. It helps me rectify issues. The platform first identifies whenever something is down, malfunctioning, or lost connection. Auvik also helps us get the information for whatever went down, like serial numbers, makes, models, or anything else, so that we can get that as well. And we can also monitor the life of the devices. So once something goes on, we are aware of it right away, and we can make changes or anything that we need right away. When something comes up again, we can take immediate action.

Auvik's network map and dashboards provide a real-time picture of our network. When we have difficulties gaining real-time network visibility, we lack the necessary credentials. With the proper credentials, it is easy to map the entire network using Auvik. It is an intuitive platform. It's not that complicated to learn how to use it. Of course, it has a lot of features. However, once we have some knowledge, which is something we like because sometimes we hire tier-one people with no or little experience. The good thing is that people without experience can learn quickly how to use Auvik because it's not complicated.

We have customers whose priority is keeping the network up and running. When we have the first conversations with them, when we try to onboard a customer, one of the most important things for them is that we can monitor the network so that we can make sure that their users are working and will continue working without any downtime. That is important to a lot of our customers. So when we offer our services, one of the best things that we offer is that, and that is thanks to Auvik because that's the tool that we use. Auvik has helped us improve what we offer our customers, and they like how it works.

Auvik has empowered our entry-level technicians to solve more tickets independently. Because the portal is frequently used, our tier ones can familiarize themselves easily. They see how to monitor and troubleshoot. Auvik offers good training and certification, which we then offer to our employees.

For customers who don't have Auvik, the resolution time is one or two hours. But for customers with Auvik, it comes down to 20 to 30 minutes.

Auvik has saved our technicians around 30 hours per week.

Auvik allows us to spend less time setting up and maintaining the solution and more time resolving issues. It also allows us to identify the issue rapidly.

Auviks' automation capabilities assist us in automating the alerts that come through. They come through a ticketing system, and we set up automatic responses. So whenever an alert comes from x company, it automatically emails all contact points. It comes to me. It goes to any personal interest that needs to be aware of the situation in the company. It helps us automate the alert process so we are aware of an issue and can work on it.

Auvik has enhanced our network security and response time to network issues. 

I find Auvik's intuitive interface a welcome change from the complex network management platforms I've used. The platform's ease of use and extensive customization options for alert triggers are valuable features.

I know there's a way to use Auvik with machines instead of a computer with the agent. There's a way that we could use machines on the location. I want to add those options to improve Auvik because its offers are slightly more limited. So, for example, in our case, we use Auvik by installing the agent on my computer and then connecting that computer to the network at our client's offices. And there's another way where the client does not want to pay for a computer and does not have that network for us to connect. There's another agent option that Auvik offers, which uses the computers that are on the location as the agent. But the options we have there are limited to what we can do and see, so if it's possible to improve that a little bit, that will be good.

If such functionality is supported, it would be beneficial to leverage Auvik's capabilities to monitor Group Policy Objects on our servers.

I have been using Auvik Network Management for two years.

Auvik is stable. We have not had any unexpected outages. They also keep their customers informed by providing advance notice for any planned maintenance.

I would rate the scalability of Auvik Network Management ten out of ten.

While Auvik's technical support has been generally good, there have been a few instances where resolution times were longer than ideal.

Positive

In my previous role, I worked with several products, including Datto, ManageEngine, and Datadog. ManageEngine was particularly challenging due to its lack of user-friendliness. New hires consistently struggled to navigate the platform, requiring extensive training. Thankfully, this isn't the case with Auvik. Additionally, Datto and Datadog offered subpar support and documentation, making troubleshooting difficult. Reliable support and clear documentation are crucial for our team and heavily influence our software selections.

The deployment is straightforward and takes 30 minutes to set up, create the site, and deploy Auvik. One person is enough to deploy Auvik.

Auvik saves our technicians hours of work. When technicians had to spend an hour and a half or two hours solving an issue, they could now solve it faster with Auvik. So, ticket resolution time goes down. That improves our customer service and satisfaction, and the technicians do not spend an extra hour doing that.

The price for Auvik is affordable.

I would rate Auvik Network Management nine out of ten.

We have a team that monitors the Auvik alerts.

We have around 25 people in our organization that have access to Auvik.

Our clients range from small to enterprise level and vary in industry.

No maintenance is required for Auvik.

I strongly recommend Auvik for network management. To get the most out of it, ensure you have all device credentials beforehand, including access points and switches. While I'd love to offer it to all clients for free, the benefits - including reduced workload for myself and my team - make it a worthwhile investment, even if there's a cost involved.

I originally purchased Auvik to assist in troubleshooting network issues on the local area network and wide area network. We were having some slowness issues, but they were only in certain segments of the network. I had no tools on-site to help me find where the problem was.

I was able to realize the benefits of Auvik Network Management immediately. I knew I was having network problems. I got it up and running in a day, and I was immediately able to seewhere my issues were.

It does not cover everything I need, but a part of that is because I have not implemented Auvik 100%. I got Auvik up and running far enough to do my troubleshooting, and I then left it while I worked on other major projects. So I still have a lot to learn. I am taking all their classes, and I learn more in every class. My frequent comment is that it is like drinking from a fire hose, but

Auvik is putting the classes online so I can then go back and run it again, open up my Auvik and go through the items covered in class. Going through those training sessions has helped me configure Auvik.

I am 90% positive and 10% negative about its user interface. Most of the time, it is very intuitive, and I can find what I am looking for, but sometimes, it is a struggle. What is awesome is that during the training sessions, the instructors always end with Q&A, and you can ask any question. You do not have to ask a question just about what the training was on. They answer your question, and they always lead me to where I need to be on the interface.

The network map is currently giving me partial visibility. I do not have visibility to my portal to the Internet, but that is partly because I do not have it configured and partly because I am not sure if I want to allow that password access to my firewall.

The network map along with the dashboard gives a real-time picture of your network, but my network map is still messy. I am not sure if it is because it does not have all the permissions yet to do everything it wants to. About half of my devices are stranded in the middle of nowhere, and the other half are connected through multiple connections. A part of that is that Auvik does not have the Ubiquiti stuff down yet, so they do not really know which devices are talking to each other, but it is enough. Especially with the connectors, I can see what device is talking and figure out where my bottlenecks are. It is nowhere near perfect. When they give their training sessions, their network map is beautiful. Mine is pretty chaotic.

Auvik Network Management decreased the mean time to resolution for the initial problem I had.

So far, I have used it only for one initial problem. It helped with that problem.

I like the way that Auvik auto-configures itself to do the mapping. I wish it was a little more accurate, but as soon as you start getting your authentication correct for the different protocols that Auvik uses for discovery, it starts putting together your map for you.

It is not backing up my configurations on much of my network equipment. For some reason, it struggles with Ubiquiti equipment, and it is a known issue. They have a ticket open for it. Some of the issue could be the way Ubiquiti handles authentication. Ubiquiti handles authentication differently. Auvik expects to be able to log in to a device and then go into Config mode, whereas you are already in Config mode when you log into a Ubiquiti device. There is no additional authentication required, so they are having difficulties getting their scripts working on Ubiquiti.

The piece that I would like to see the most is getting those configs backed up. That is my chief complaint. If Auvik can get that work, they would be perfect.

I have been using Auvik Network Management for about seven months.

I contacted Auvik about how often they were down, and their response was they had not been down. They have just been doing maintenance that temporarily takes the system away, so it is not 100% stable yet. It does seem to go down a couple of times a month, but it is never down for long. Usually, they are fixed quite quickly.

We have just a single site with a couple hundred devices. I know that they have very large customers' data centers, so I am assuming that Auvik scales well. 

I am the sole IT person for this facility. It is a school for the intellectually disabled. We are a live-in facility 24/7 and 365 days. I have 300 students and about a hundred staff. I provide support for over an 850-acre campus.

We have just a single site with a couple hundred devices. I know that they have very large customers' data centers, so I am assuming that Auvik scales well. 

I am the sole IT person for this facility. It is a school for the intellectually disabled. We are a live-in facility 24/7 and 365 days. I have 300 students and about a hundred staff. I provide support for over an 850-acre campus.

Positive

I used PRTG. PRTG proved to be too complicated for one person to set up and use. It took too much care in feeding. Auvik is definitely better.

It is a hybrid setup. I have a collector on-site, but all the actual work is done in the cloud.

Its deployment was pretty easy. 

The only additional maintenance is if any equipment comes online and it does not recognize the equipment, you have to go into Discovery and give it the appropriate username and password.

That is the only maintenance required.

I deployed it myself.

The school I work for was founded in 1893 by a private family. It is still run by that same family, and that family dislikes the subscription model. They much prefer to buy equipment and own it, so trying to convince management to use a subscription model for a piece of software was pretty difficult. However, I was able to get Auvik to present it more as a multi-year contract instead of a subscription model. It is something their sales can do for other customers, but I do not think it is something they advertise.

For the size of our school, it is expensive, but I understand the reason behind the pricing. All my servers in the network are monitored by Auvik at no charge. We are only paying for network devices, so I pay for switches, access points, and firewalls, but I do not pay for all my user PCs and MACs, and my servers, which are my critical devices.

You need to understand the permissions required by your different pieces of hardware, especiallyfor different hardware types such as Windows, VMware, your networking hardware, and your Internet interface. You need to have all the permissions ready so that you can set up your Discovery. The hardest thing to get running on Auvik is getting the Discovery set up properly.

Overall, I would rate Auvik Network Management an eight out of ten.

We use Auvik for network troubleshooting and monitoring.

We needed more visibility into the networks we manage. Auvik's automatic network mapping was something that helped us visualize the Management Network. The benefits were immediate. We quickly identified a few problems and resolved them quickly. For example, some links were slower than expected, and we remedied those issues fast.  Without, Auvik we would need to spend more time troubleshooting.

Auvik has helped our junior technicians solve more tickets. We've encouraged them to use Auvik, which enables them to navigate a network visually. I think they would have trouble without that visualization. 

Auvik's visual mapping and search features have been very useful. We can locate precisely where each device is on the map. The network map provides a real-time picture of the network that offers total visibility. 

The interface is good, but it can be sluggish and difficult to use on a small screen. I usually need a large screen to navigate it when monitoring more complex networks.

Also, the points on the network map will sometimes shift. They will be connected one way, but they will be connected a different way after I refresh. This doesn't happen often, but when it does, I question the reliability of our network map. 

We have used Auvik for nearly two years.

I've never seen Auvik crash, so I think it's 100 percent stable.

Auvik scales to where we need it to be, so it's perfectly scalable.

I rate Auvik's support seven out of 10. We contacted them about an issue with the mapping. The problem was complex, so it took a while to resolve.

Neutral

Before Auvik, we had another tool that was difficult to implement, so it wasn't deployed in many places. We also used UniFi's built-in network mapping, but that requires you to use only UniFi hardware. Auvik can integrate multiple vendors and do the same thing across the board.

Deploying Auvik was straightforward. It has an agent and uses SMP for the devices. We already had SMP enabled, so it was easy. We did it in-house, and it took about two months to fully deploy. About eight people were involved, including Auvik's support. It doesn't require any maintenance aside from onboarding devices. 

Auvik's pricing is decent. I forget exactly how much we pay, but we've never been dissatisfied with the value we get from this. The licensing model is palatable to us. I haven't looked at the licensing too closely, but I believe Auvik only charges for some devices, not based on the number of endpoints at each site. 

They also have an add-on product called SaaS Management. We did a demo but didn't purchase it.  While it's useful, I think there are too many drawbacks. We thought it was a little expensive and didn't feel we could get enough value from it to justify it. It was interesting but somewhat invasive and a tough sell to our customers. Considering the potential invasiveness and price, we decided not to deploy it. 

I rate Auvik eight out of 10. Auvik has a very short learning curve, so you can jump in and start using it.

We use Auvik to monitor our entire network infrastructure from wireless to our firewalls, servers, and switches.

Before Auvik, we would check each system independently, which was time-consuming, and some things weren't being monitored at all. Auvik allows us to easily monitor our systems without devoting much time and personnel to monitoring. We haven't used it long enough to realize the full benefits of the platform, but we see the potential. 

Auvik's email alerts are convenient because we're always monitoring email, and it's easier to receive the alerts in your inbox. 

We schedule backups in the middle of the night, and a high volume of data passes through our networks during those backups because it backs up everything for a couple of hours. That generates alerts in Auvik's monitoring systems saying that these network ports are at 99 percent utilization because they're being maxed out. 

I'd like to have a way to mute alerts during these hours. There's no way to whitelist this activity within a set period. I want to be able to tell Auvik not to send me alerts about high utilization on these ports between 1 a.m. and 4 a.m.

While the web interface is somewhat easy to use, it was hard to find a few things. I would rate the interface seven out of 10. We had to reinstall the monitoring software on some of those machines, and it didn't work, so we had to do everything manually with no UI. 

I would rate the network map five out of 10. It didn't draw everything exactly out correctly. The textual representation of the network map was more useful than the graphical view.

I have been using Auvik for about 15 days.

We've had no issues with instability so far. 

Auvik is pretty scalable because you can have as many devices and monitors installed at locations as you want. We haven't experienced any availability issues. 

Auvik is deployed on-premises, but some things are monitored remotely at different locations. The initial deployment was very easy. We installed the software and entered the credentials. Something did go wrong when we were installing it at an off-site location. The software wasn't connecting to their system, so we had to uninstall and reinstall everything manually. That site was a bit more difficult, but the installation at the main site was straightforward. 

I like that you only have to pay for a minimum of five systems with an account, and you can monitor server software for free. Auvik only charges for certain devices, such as firewalls, switches, etc. That pricing model works out nicely for us. You don't need to pay for everything. You could have five switches and 100 computers, but you don't pay to monitor the computers. There are seven categories of devices that you need to pay for, and the rest are free. 

I rate Auvik eight out of 10. My advice to new Auvik users is to make a network map ahead of time to ensure it discovers all of your devices. It may discover 50 devices when you know you have 60. It could be that some IPs weren't scanned or it is missing some credentials. It helps to have something you can use to check. 

We're a managed services provider using Auvik for network management of firewalls and switches. We use several tools alongside Auvik, which we primarily utilize for network mapping and managing communication between switches and firewalls. Our clients are set up on tenants within the solution.

Auvik enables us to make comprehensive network diagrams of the various companies that we manage. It gives us complete visibility into the network infrastructure, but we use an RMM for some of our other items. It doesn't replace the RMM or stuff like antivirus.

Our tier 1 support techs generally do not use Auvik because they're handling basic tasks. Auvik's interface is intuitive, but you need to know what you're seeing. Tier 2 and tier 3 engineers have the understanding needed to delve into the information Auvik provides. 

Auvik has lowered our mean time to resolution. When there are network issues, we can hop on Auvik and quickly see what's happening. It enables us to resolve problems much faster than before. Previously, we were hunting through all the switches, trying to understand the problem on a switch-by-switch basis, but Auvik lets us see precisely what's happening on the entire network.

For example, we were ripping apart an entire server rack yesterday. In the past, we had to manually map each individual port on a switch to where it connected on the other side. Now, we can go into Auvik to grab that information right instead of going to each switch individually or physically mapping this port over to this port on this switch. That can get hard, especially when you're dealing with switches that may or may not be on the same switch rack. Auvik definitely helps out with stuff like that.

We started realizing Auvik's benefits within the first month or so. Some of our more experienced network guys could start taking advantage of Auvik as soon as the network maps started populating. 

I like the information Auvik provides you about switches that helps you troubleshoot connectivity issues between clients and switches. It's much easier to locate where the problem is on the network. We were using N-central for our RMM. Unfortunately, that doesn't map out the switches. It tells us what is up or down but doesn't do a good job of network troubleshooting like Auvik does. 

Auvik's intuitive interface enables us to troubleshoot networks much faster than before. In the past, we were going into a connectivity issue blindly. With Auvik, we can pinpoint exactly where things might be breaking down on the network.

When you remove an item from the network, Auvik puts it off to the side so it stays on the map for a long time. I'd like the ability to completely delete unnecessary items. For example, when you replace a switch, the old one still displays on the map as a disconnected item. It would be nice if you could go in there and remove it from the map. 

Network setups take time regardless of the tool you use. It will always take time to build. I wish you could order Auvik to rescan the network on demand when I make changes. Sometimes, I want the network to scan immediately instead of waiting for it to detect the changes.

I have used Auvik for around six months.

I haven't had issues with stability, but there's a little lag when you make a network change. Sometimes it can take a little while. 

Auvik is highly scalable.

I rate Auvik's support eight out of 10. We've contacted support a couple of times. Once, it would not install the collector properly. It took a little back and forth, but they resolved the issue pretty quickly. 

Positive

We were using Microsoft Visio to create our network maps by hand. When something changed, we had to remember to update the map. Auvik updates the map in real-time when something changes, so you can see it update within minutes. We used that and N-able N-central RMM, which we continue to use, but we've limited our N-central license and started to use Auvik for some of the functions related to switches and firewalls because Auvik gives us a clearer understanding of the network. 

Auvik is a cloud-based solution. It's fairly easy to set up. I handled most of the deployment, but two other people were involved. The setup involves adding all the passwords, SMPs, etc. for the network. 

It takes a little time to fine-tune it. It probably takes around two hours for the average network. It's a little less for the smaller sights, but we had a couple of massive ones that took a while to do. I'm also meticulous, so I want to ensure all the workstations pull correctly and show the right names. After deployment, Auvik doesn't require much maintenance.  Sometimes, we have to update the credentials when we add something new. 

We can identify issues a lot faster and make the cluster work a lot quicker. Previously, a technician could spend hours trying to find the issue. Now, it takes minutes. 

Auvik's pricing is fair overall, but some advanced stuff is a little expensive. I like that the licensing model is based on switches instead of endpoints. We don't use some of the more advanced features because they're a little beyond our price range.  We're using the tool internally, but the expense is passed on to the customer, and the advanced features aren't something that most customers are willing to pay for. 

We had researched Auvik before, and so we already had a prior understanding of what Avid does. It was a matter of convincing the people who pay the bills that this is something they should invest in. There weren't many other solutions that did the same thing, and they were expensive. Auvik has a better price point than some solutions like SolarWinds. Also, SolarWinds is too basic for what we're trying to do. 

I rate Auvik nine out of 10. I'm happy with it and how it works. New users should get training from Auvik and play with it. The best way to learn the solution is to use it and try things. Also, I recommend not turning on all the alerts immediately because you'll get overwhelmed. 

We're an MSSP serving many customers. Auvik is one of a set of tools that we offer our clients, including network monitoring and management, SIEM, and endpoint protection. They buy the bundle and get access to Auvik. 

We use Auvik for network monitoring, availability, and troubleshooting. The solution provides asset visibility and inventory management. Most people don't know what they have and where it is. They also use it to centrally monitor remote access from multiple sites. 

Auvik's alerts speed up troubleshooting because you can correlate them. It decreases the mean time to resolution because it's easier to zero in on a customer's site or device. That is so much faster than pulling up a spreadsheet, looking up a device, and connecting to your remote access point. Auvik streamlines many of the steps you must take to begin troubleshooting.

It's more convenient to manage the devices in Auvik instead of going directly to them. Having them all in one place is convenient, and you can easily compare configs and revisions. If you don't have a central management platform for the vendor you use, Auvik is probably the next best thing.

The UI is more accessible to lower-level technicians because you typically need to know the syntax to gather information from the command line interface, but Auvik does that for you.  

If you have all the information you need to begin the discovery, you begin to see the value immediately. When I'm doing an on-site deployment for our customers, they're always amazed at how quickly the map starts to fill out and the inventory begins to populate, they realize the value right away.

Auvik's network map is cool, and the automatic discovery process is effortless. The map gives you a representation of your network that's nearly in real-time. It's a good starting point. If you can see when there has been a significant change or a critical problem. The visibility is as good as your deployment. You can gain total visibility if you deploy it well.

The interface is intuitive and consistent. All of the menus are in the same place. The various buttons for devices and the dashboard all have a theme that's cohesive, so it's easy to learn. When you learn how to do something in one area, it generally applies to other parts of the tool. The UI is so easy to navigate that you don't really have to think about how to get the information. You just get it and start using the tool.

When mapping complex network architectures or nonstandard things, the map doesn't always accurately reflect reality. Sometimes the interface is pretty sluggish. It's much worse if the customer environment is relatively large and complex. But even if you split a site that's large into a couple of multi-sites, The performance is still a bit slow sometimes.

I have used Auvik for three years.

Auvik is mostly stable. They have regular maintenance windows, but they let you know that well in advance. There haven't been other problems aside from occasional slowness on some networks. 

Auvik is growing with us. We started with two customer sites, and now we have nearly two dozen. 

I rate Auvik support nine out of 10. Their response times are good. They have this live chat feature that's available most of the time, and they respond quickly. The support team can access what you're asking them to look at immediately and typically resolve issues quickly. Most of my problems are addressed during the chat session and don't require a follow-up email or phone call.

Positive

I've used PRTG. Auvik is simpler to deploy and the licensing model is more straightforward. I like PRTG, but it's expensive and more complicated.

The deployment in general is super easy. Auvik is probably the easiest tool of this nature to deploy. Our internal team did the deployment following the provided documentation and Auvik's knowledge base. Everything is in the cloud except for the collectors. I was still learning the tool when we first deployed it, but it was still relatively straightforward. The hardest part was going in and setting up the monitoring.  If you don't already have SMPP configured on your network devices, you need to figure out how to do all that so Auvik can take over.

Auvik requires very little maintenance after deployment. Once, there was a collector update for the Linux-based collectors, and there was a process of redeploying all the collectors and migrating some to this new version. That was the most invasive maintenance I've ever had related to Auvik.

I'm not in charge of purchasing, but I like the fact that some network devices don't count toward the license. Licensing is probably the area I know the least about. I know that it's based on the number of devices instead of the sensors. It seems pretty straightforward.

I rate Auvik nine out of 10. New Auvik customers should be prepared with their device monitoring setup, credentials, IP addresses, etc. documented and ready to go. That will make the deployment process smooth and fast. 

We use it for everything from alerting and monitoring. We have had some use cases where we had to do some forensic type of work and track down devices at locations that were breaking policy and things like that. It was pretty handy because we were able to grab some identifying information from the device, and it took about 15 minutes to figure out where the device had been every day for the last seven days.

Auvik provides an intuitive interface that supports ease of use. We got all of our locations clearly defined. Everything is laid out well and labeled well. Several people know how to use it. It is something that I picked up on pretty quickly.

Auvik's network map along with its dashboard gives a real-time picture of our network. By using the filters, we can filter down to see what we want to see. We can see just the Layer 1 devices. It is very handy. With a couple of clicks, we are done. If we want to monitor WAN interfaces, we add them to the dashboard. If we want to monitor VPN interfaces, we can add them to the dashboard. It is fantastic.

Auvik's network map dashboard gives full network visibility. Whatever you give the collector access to, it takes that apart and dissects every bit of that.

Auvik has empowered our entry-level technicians to solve more tickets on their own. I do not want to give them access to it because it makes things too easy for them and they do not get challenged, but it has definitely helped in closing more tickets faster.

Auvik has absolutely decreased our mean time to resolution. Instead of days of hopping around on switches and hoping that the logs still include some information about something that is pertinent, it now takes minutes.

We can monitor our VMware environment with Auvik at no charge. This is absolutely important for us. It makes the product more important for people outside of my department. I am just worried about the infrastructure. Whatever happens on a server, I do not care, but it makes the product valuable to people outside of my department and the infrastructure team, and they get to reap the reward of having this product in our environment.

Auvik allows us to spend less time on the setup and maintenance of the solution and less time on issue resolution. It very much takes you away from a break/fix to make you more proactive. You do not do as much of a break/fix because you are seeing the warnings and the alerts. You are able to see that you have got a physical issue out there that you need to correct, or you find that you do not have redundancy, whereas you thought you had redundancy. This free time is still focused on security.

The biggest draw for me is the flexibility of being alerted. If something happens with my critical infrastructure, I get real-time alerts on it in Teams. 

For pulling up the devices, the dashboard is a little bit sluggish. I know there is a lot of data, and I am starting to get nitpicky here, but this is the only thing. The dashboard is a little sluggish, and you have to keep the filter on sometimes.

In terms of the things or features that I wish it had or has is the Wi-Fi visibility. They are pulling that into it from their newly acquired product. I am excited about that, and that is the only thing that is missing from the suite. That is a big piece to me. I would like to see that sooner rather than later.

I have been using Auvik for two years.

Any stability-related issues are very infrequent. They have a pretty rigorous maintenance schedule, and they notify you when maintenance is happening. The maintenance windows are pretty short and infrequent as well.

It is enormously scalable.

I never had to contact their support.

We had N-central. I tried to use it, and it was not great. There have been half a dozen that I have tried. They are all okay, but after using Auvik, everything else seems not so good.

We could see Auvik's benefits during the trial. The product that I was using at the time was pretty outdated. I had updated it recently, and I was pretty unhappy with the performance and the feature set that it had even after I updated it. I had inherited the product, but I started looking around immediately. We popped in an OVA for the collector into our VMware environment and had it going. In less than 10 minutes, we were already scanning our network and had more information built out than the product that we had been using for years. 

It is on-premises. I was not involved in its deployment. I handed it off to one of the guys on the infrastructure team. He had the setup instructions, and he added it up in ten minutes. It was pretty straightforward.

In terms of maintenance, it does require maintenance for major release versions. About once a year, we have to deploy a new OVA, but for the most part, it stays up-to-date on its own.

It was all done in-house, and there was just one person. It did not take any time.

It is a little more on the expensive side, but I feel that it is a premium product. It is good.

To those evaluating Auvik, I would advise making sure that they have all the credentials they need before they start the trial for your equipment. Make sure you have SNMP set up, and you are good to go.

I would rate Auvik a nine out of ten.

We're using Auvik right now for switch backups and general network monitoring.

The switch backups are great. If a switch goes down or gets fried, we can just plug in a new switch and be good to go. 

Its interface is pretty intuitive.

The network map, on the main dashboard when you log on, offers general topography. While I have in my head where everything is, it's nice to have a visual reminder.

The solution is easy to use. It gives you full net visibility. You can dig pretty deep in, and it'll show everything - from server to switches to access points. 

We realized the value of the solution pretty fast. We already had it and we brought it back. We knew what we needed.

It does help with some use cases and would allow for entry-level technicians to solve more tickets on their own. We are a two-person team, so we don't have too many concerns in that respect.

Overall, it's pretty straightforward.

We spend less time on setup and maintenance. If we have a switch we need replaced, we can just copy the configuration, and that saves a lot of time. 

There are spots in the interface that could use a little more work as it is congested with a lot of information in one spot.

We had the solution a year or two ago, then ended our subscription, then about three or four months ago, resubscribed. We had a change of staff at the time and didn't see the value, and then ended up regaining it once we saw that it offered features we needed. 

I have never had any issues with the Auvik even being slow. It's always been very responsive for me.

The solution should scale well. If we added another store, it would be pretty straightforward. 

I've never reached out to technical support.

We didn't have a direct competitor to Auvik. We do have Cisco, which has some similar functionalities.

I did the initial setup with the team. I went and installed it on a few switches and enabled DHCP and SSH, et cetera. The implementation was pretty straightforward. The setup took around 30 minutes to an hour. 

We do not have to handle any maintenance. We get the alerts and deal with those directly.

Auvik assisted us and we had an initial setup call during deployment. They ran us through the setup of one switch and showed us a few features.

I wasn't involved with purchasing; I can't speak to licensing costs. 

I'm a customer. 

I'd rate the solution a solid nine out of ten. I'd advise users to be prepared to go into all network devices and make sure they are talking to Auvik and reporting back. Just make sure you're spending a few hours getting it all setup.