Auvik Network Management (ANM) Reviews

We primarily use Auvik for managing and monitoring devices, including network devices, access points, and printers. We utilize Auvik's alerts to notify us of offline devices or any unusual behavior it detects, such as high interface utilization or low disk space. Additionally, we employ Auvik to automate the backup of our network switches.

We implemented Auvik because we lacked visibility into potential network issues, such as switch or access point utilization. While I have a wireless controller that provides some insights, Auvik unifies this information into a single, comprehensive view. This centralized visibility enables us to proactively identify and address network problems.

Auvik is deployed in a hybrid model because we have an on-prem collector that sends the information to the cloud.

Auvik is intuitive.

The ease of use provides me with peace of mind. It eliminates the need for me to independently explore certain aspects.

It has significantly reduced our mean time to resolution. For one particular issue, it saved me an estimated 10 to 20 hours at a minimum. Additionally, it has enabled me to respond to a handful of other issues one to two hours quicker.

We have been enabled to dedicate less time to the setup and maintenance of the solution and reduce the time required for issue resolution.

I have utilized configuration backups to replace equipment. I have employed alerting mechanisms to correlate user concerns with known alerts, enabling me to grasp the situation promptly. I can inform users of the need to replace toner cartridges or alert them to power outages caused by switch failures. Overall, this process aids in identifying the expected network status.

One of the primary advantages we observed with Auvik was the immediate availability of switch backups. This enabled me to seamlessly track configuration changes between backups. This was particularly valuable during the initial months when I was implementing numerous network switch installations. Auvik's ability to quickly adapt and incorporate new information is impressive. The only aspect that might require a time investment is understanding the normalcy of specific bandwidth or statistical data. However, this is not a learning process but rather a data-collection exercise.

The monitoring and backup are the most valuable features.

The Auvik network map and dashboard are not reliable enough to provide a real-time view of our network.

Metrics should be reported for individual devices rather than IP addresses.

I believe it would be highly beneficial to display the paths over which each VLAN is accessible on the network map.

I have been using Auvik for almost six months.

The stability of Auvik is excellent. The only time it goes down is when they announce it beforehand for maintenance.

Auvik should be extremely scalable. I have not seen any issues in that regard.

The technical support response time is slow. With 20 years in the service industry and nearly 30 in IT, I find that while the technical support representatives are polite, I sometimes feel more knowledgeable than they are. It's frustrating explaining my concerns to level one support only to have them escalate the issue to an engineer, leaving me in a communication limbo for potentially weeks.

Neutral

The initial deployment was uncomplicated. While Auvik itself was very easy to use, it requires SNMP to be configured correctly on all devices. This is the time-consuming aspect of the process. If SNMP is already configured on all devices and we have the necessary information, the setup can be quite straightforward and likely take less than an hour.

I was the only one from our organization involved in the deployment.

We used Auvik for the implementation.

Initially, I was an enthusiastic advocate for this product. I told many people about it and was very excited about its potential. However, once I started using it regularly, my enthusiasm waned somewhat. While the product does excel in certain areas, the recurring cost can be a deterrent. Overall, I believe the product is fairly priced, but I would consider it a better value if it were improved in certain areas.

If an alternative monitoring solution is not available, Auvik will take care of it. While we pay our MSP to monitor the servers, Auvik provides me with the essential information I need to stay informed about their status at no charge.

I would rate Auvik seven out of ten.

Auvik may require minor maintenance after adding or correcting connections, as some of these changes may not be displayed correctly.

Ensure the SNMP configuration is accurate, as Auvik relies heavily on it for network monitoring and management. Additionally, use managed switches instead of unmanaged switches to avoid potential network disruptions and complications.

We use Auvik to monitor our customers' networks for performance and availability.

Auvik's ease of use is essential for our operations.

We previously used multiple applications to manage our networks. The solution provides a single integrated platform for our organization which is vital for our operations. 

It has streamlined our management of networks, time-wise. Auvik has drastically cut down our time by 50 percent.

Auvik's ability to monitor multiple hardware manufacturers in a single pane of glass makes it very easy for our engineers to respond to alerts.

The ability to help visualize the network mapping or topology allows our engineers to see what is connected to what in order to troubleshoot quicker.

We have found that being able to see the misconfigurations on network devices has lowered our troubleshooting tremendously. This is because we can quickly identify and fix any problems. The solution helps to reduce repetitive, low-priority tasks through automation.

Auvik affects our IT team's visibility into our remote and distributed networks globally, which is extremely important.

The ability to scan the network and find devices frees up our IT team's availability. 

In any engineering job, we're going to have some downtime. Being able to turn our attention to low-level tasks and resolve some easy tickets is great for our IT department.

Auvik helps us keep our device inventories up to date.

Rather than delegating low-level tasks to our junior staff, we use the inventory a lot for pooling devices and serial numbers. If a customer wants to know how many switches they have in place, we can pull the inventory from Auvik.

Compared to the other solutions we use, Auvik is easily the most solid.

We like the alerts, the network mapping, and the backup of configurations.

The monitoring and management functions of Auvik are extremely easy to use straight out of the box.

Auvik's overall intuitiveness of our network's visualization is excellent.

It requires very minimal maintenance.

When we deal with larger networks, the current interface is difficult to navigate around the network map because of the volume of devices. The solution can improve by providing a simpler way to display and navigate through all of the devices on larger networks. 

The stability can use improvement.

I have been using the solution for five years.

Auvik has gone down a couple of times. We haven't been able to log in, but that's common in the industry. 

Auvik's scalability is extremely high.

The technical support is good.

Positive

We have used SolarWinds in the past. We also use ConnectWise manual SNMP monitoring to see if firewalls are up or down. We moved from LogicMonitoring to Auvik five years ago. When we moved from LogicMonitor to Auvik, one aspect was immediately apparent: the notifications were a lot better. The notifications through Auvik were timely and relevant, while the notifications through LogicMonitor were often delayed and irrelevant. The interface for LogicMonitor was not as good as Auvik's. Auvik was a breath of fresh air. The notifications were clear and concise, and the monitoring of devices was top-notch. We quickly realized that there was no going back to LogicMonitor.

Once we put the collector out there and populate the username and passwords for our devices, Auvik is easy to set up. The deployment required two engineers.

It takes between 30 minutes to one hour from the time the collector is implemented to the time our network mapping starts to populate.

The implementation was out of the box and completed in-house. 

We have seen tremendous value with Auvik.

Auvik's pricing is very competitive compared to other network management solutions. We get our pricing from ConnectWise, and we also use SolarWinds. I know that their prices are higher than Auvik's, or at least what's been proposed to us was higher.

We did not evaluate other options. We were introduced to Auvik by Continuum before they were bought by ConnectWise.

I give the solution a ten out of ten.

We generally prefer to install the Auvik collector on-premises onto a server and run it in the Linux configuration. We do this more so than using the cloud, likely for performance reasons.

I recommend Auvik. It is a great tool for managed service providers because it works with any hardware vendor and allows them to scale their networking practice greatly.

We use Auvik for monitoring networks across all of our sites for alerts, reporting, configuration backups, and troubleshooting. Auvik does a little bit of everything when it comes to networking.

I'm not the only person that utilizes Auvik, but I'm the only network engineer. The infrastructure team uses it for server monitoring. Security guys can also access it, but I'm the primary caretaker.

I monitor 34 sites with 200 managed devices, and about another hundred are unmanaged. Altogether, I have over 2,600 devices that are not networked. If you subtract the network from that, it's about 2,300 devices that aren't network devices, including printers, servers, and computers. Auvik crawls and finds those kinds of things on the network. That's what I mean by total picture.

I previously used SolarWinds, which I call a Swiss Army knife of network monitoring systems. SolarWinds is great. It does many things, but it's gotten too bloated and slow. It's not as intuitive as Auvik. SolarWinds didn't do mapping on its own, and the mapping provided was kind of clunky to get running because you have to manage the licensing and everything. Even after tweaking SolarWinds, I couldn't get the mapping capabilities Auvik gives me. 

Also, SolarWinds wasn't a one-stop shop. Auvik is the closest I've gotten to a single pane of glass. It's hard to judge whether Auvik has saved time over SolarWinds after two months because I'm still doing some slight tweaks. It took me months to get SolarWinds the way we need it here. Auvik is still a pretty new product for us. Though it's meeting our basic needs, I'm the kind of guy who likes to squeeze every bit of juice out of my fruit.

The out-of-the-box alerts were pretty on-point, so I've only had to create two alerts on my own. The reporting is easy to access, so pulling reports is more straightforward. That saves time. 

Also, I don't need to add devices to Auvik. It automatically crawls, finds them, and puts them in the inventory. I don't have to go back and draw maps. Auvik does that. Mapping in SolarWinds requires their map tool, a separate product you must install on the server itself. Drawing maps on that was painful. Discovery isn't something I need to do anymore. When I added five new devices to a site, it found them all and brought them into inventory. I didn't have to do that.

Auvik automatically keeps the device inventories updated. I'm shutting down SolarWinds this week. On Friday, I did my final inventory comparing SolarWinds and Auvik. I have not been updating SolarWinds, and Auvik has about 20 more devices on the network side alone because I don't have to go back through and update the inventory. It'll pull it in itself. When something is added, I get an alert saying the new device has been added to the network.

Auvik has sped up my resolution time because you can drill down in Auvik and look at the net flow information faster. The alerts also help, but if this is a data-driven event, I need to look at the net flow, which is much quicker. 

The monitoring and alerts are easy to use and set up. Discovery is the first step in monitoring, and that's a piece of cake with Auvik. It'll scan your networks once you get the credentials set up and automatically find newly added equipment as long as the same credentials are already on that gear. Auvik makes my job a lot easier. I don't have to keep going back to a monitoring system to add devices each time we bring something new. That part alone saves me time.

It's all intuitive and straightforward. The out-of-the-box alerts provided everything I needed, but I've made a couple of additional alerts. You can schedule maintenance windows in Auvik, and the solution won't send any alerts during that time. With other products, you have to turn off the alerts on each device if you don't set it up correctly. Ease of use is crucial because I'm the only network engineer at a company of 900, so I have many things to do. 

I have a single pane of glass. It's easier to go into one system where everything is easy to find. It's a one-stop-shop with everything you need instead of going into multiple products to get it done. I don't consider Auvik entirely cloud-based because you have collectors onsite. The portal for viewing your infrastructure is cloud-based. You don't need to get into a VPN or anything like that to get to it. It's two-factor authentication, so it's a little harder for bad actors to get to your data.

The ability to log in and run commands from the cloud is helpful. You can access a full command line on the device, so I don't need to VPN into the infrastructure, which helps when troubleshooting. It's also beneficial that it's not on-prem. If my leading site, where the on-prem solution is located, goes down, no place is being monitored. As long as the internet connection is up and the collector is running, all my sites are being monitored.

The mapping automatically finds all the interfaces but tags some of them incorrectly. For instance, if it can't find how a CPU interface is connected, it will use the MAC address last seen on the router and sometimes attribute cloud-connected devices to the route, but it's not actually there. That's not a true connection.

It isn't going to the cloud. It's going directly back to the router. I've talked to Auvik support about that already. They're looking into it. Overall, mapping could be a little better. Though they do a great job, there's still room for improvement. It's 100% accurate for some sites but only 90% for others. It gives you a complete view of how things are connected for the most part. Auvik still struggles with wireless bridges and things of that nature. However, Auvik isn't the only product missing that, and there is a simple way to make those connections myself.

I did a couple of trials with Auvik, but we've officially been using the solution for about three months now.

I'm through my testing phase, and now that I'm in my third month using Auvik, I can say it's pretty stable. I had one issue with Syslog, but they fixed it. They made a change that caused an unforeseen issue in Syslog. They resolved the problem in the next release.

Auvik's scalability is pretty good. I'm monitoring 30-plus sites. I was running 30 of them off one collector, so the scalability is pretty good.

I rate Auvik support nine out of 10. 

Positive

SolarWinds does many of the same things, but Auvik has a different approach. If we have some networking event, we can find the problem machine in Auvik and see what it has been talking to a lot faster. 

Auvik is a little more agile. We can find things a little faster with Auvik than in SolarWinds. We don't need to dig as much. The graphical nature of the product makes it easier to navigate.

Deploying Auvik is very straightforward. I implemented it pretty much out of the box. When I had my customer success meetings with Auvik support, I had already done everything they told me to do. I'm experienced in setting up things, so I had it up and running by the time we met to review our technical onboarding.

I can onboard a small site in 10 minutes. Once you input credentials at the top level, it's only a matter of putting in subnets that you want scanned, waiting for them to be scanned, and verifying everything is there. It's about 10 minutes per site once your credentials are squared away.

Once that is ready, it takes Auvik an hour or so per site to stitch everything together. Much of it is on the backend because it makes all those maps and everything like that, which takes time. It has to pull in the data from SNMP and CDP. It looks at all the interfaces and stitches together maps, so it depends on how many collectors you have. It takes longer if you're running a couple of collectors for an entire enterprise because a few collectors are doing a lot of work.

It's much faster if you have a collector at every site. It's probably 15 to 20 minutes per site. I only used one collector when I started because I wanted to see how hard I could push it. It took much less time to set up than SolarWinds. The discovery is pretty simple for what you have to do from my end. As long as you have your credentials at the top level, you add a new site, throw in your subnets, and it finds them for you. 

Auvik doesn't require any maintenance after deployment. I wanted to stress test the collector to see what might break it. I had 30 sites on one collector at one time, but I decided to go back to the suggested implementation.

With a single collector on 30-plus sites, the daily tasks were completed, and we weren't close to using up the CPU or memory on this device—this wasn't a beefy server. It was built to their specs but not overly powerful. Once your collector runs, you don't need to do much with this product because the brains are in the cloud. If your collector goes down, bringing up a new one is a piece of cake.

It's apparent off the bat how much time I'm saving by doing tasks because of the ease of use. Once I got everything discovered, it was evident that I would save time by automatically drawing maps and keeping them updated. I immediately noticed that I would save time, and time is money. I always have several projects and no longer worry about my inventory because Auvik does this for me.

Once the devices are configured, and the collectors are installed, I don't need to add anything to the monitoring system or make sure the backups are there. Auvik grabs it for me.

It's worth the price, depending on how you use the product. Price is a significant component of any purchase; for me, it all goes back to visibility. I have more visibility into everything now than I had before. SolarWinds was on every node, and every interface had to be licensed. With Auvik, the cost could be the same or more depending on the level of visibility you want. The price and value vary according to your network infrastructure and the information you want.

If you want a complete picture of your entire network, then Auvik is a better choice. SolarWinds is a better option if you're only looking at network devices. I think Auvik's price per node is a tad high. That's probably my only knock against Auvik. Your network nodes are billable, including servers, printers, or other devices. You have visibility into those things as well. In other products, each one of those devices is a billable node, so Auvik gives us a little bit more visibility than we had before because now we have more devices in the system.

We looked at Entuity and Datadog. 

I rate Auvik nine out of 10. I deduct a point for the mapping and reporting. I like everything else that Auvik does. The only aspect I don't like 100% is the mapping. Also, they have canned reports instead of a built-in report builder. You have to extract the data in Power BI or some other way. They have great pieces, but I can't customize them and create my own within their system.

When I started working with Auvik, I was working for a managed service provider helping several clients manage their network environments. We tried Auvik and decided to stick with it. It is used for network monitoring and different troubleshooting issues.

Previously, we were logging into a client's firewall to see what was going on for troubleshooting or trying to get some data out of that. When our clients were using Ubiquiti, we logged into their network in a tenant network environment and navigated through different panels and settings to sort things out. Gathering all that data was laborious and time-consuming. 

We saved on labor costs by making our client tech support more efficient. Auvik enables us to narrow down network issues and address them even faster because we aren't sifting through data and logs on multiple solutions or dashboards. Everything's on Auvik. From an MSP perspective, clients get a much better service, quicker response, and lower time to resolution. It saves me at least a couple of hours a day. Our entire team of network administrators is saving us dozens of hours per day.

New devices are automatically added to the network. You input the network credentials, and we get the metrics almost instantly when a new device or endpoint appears without changing the configuration because the settings are already in Auvik. We use another solution for asset inventory, but Auvik keeps track of assets.

It frees up time for your team to work on other tasks. It might even free up an entire technician. The permissions are granular. We have a multitenancy setup where you can assign members of your tech team different permissions. 

You can get junior techs monitoring or troubleshooting without affecting the principles of these privileges. Auvik thought of everything from a security perspective, and the junior techs don't need much training. It only takes a couple of hours to show the junior techs how to navigate. The rest is intuitive.
Because of the granular controls for filtering, notifications, and alerts, you don't necessarily need dedicated technicians to sift through logs. You can respond when you get an alter. 

I like Auvik's SNMP capabilities. Seeing all the metrics and analytics in one dashboard is a game-changer. The topology is excellent. I give the network visualization 10 out of 10 for intuitiveness. The UI and user interface are top-tier. None of the other network monitoring solutions I've tried has more features than Auvik. Nothing compares. 

I deployed NetFlow monitoring for one of our clients, which was great. I wasn't a cybersecurity analyst then, but Auvik helped me get into that field. The data captured and displayed and that real-time monitoring and alerting are critical for any network environment.

Auvik's monitoring and management functions aren't tricky to use. It takes no time to configure the notifications, and the dashboard is nice. The topology is impressive. I remember setting up a TV for some of our client environments to monitor. 

You don't need to interact with it much because you get those alerts and reports sent to your email when there are issues. You can customize the triggers, so you're not bogged down with notification fatigue. It isn't a complicated solution, and Auvik's training is excellent. 

Everything is a single pane of glass, and Auvik is compatible with many different network hardware vendors. We had clients with SonicWall and Fortinet appliances. We primarily use Ubiquiti devices, but it doesn't matter. When a device isn't compatible, Auvik helps us integrate it quickly using various workarounds. We can easily do a bit of programming in Linux or set up specific SNMP triggers. Auvik is the solution regardless of the environment.

Auvik is also a Canadian company, and it means a lot to us to support another Canadian company. They've grown phenomenally over the years. They're not as big as Shopify, but all the Big Tech heavy hitters are all Americans, so it's nice to see Auvik reach for the stars.

I have used Auvik off and on for five years.

I have never had issues with Auvik. It isn't a resource hog. I've never seen it crash. I don't think I've ever used a tech platform or tool that doesn't crash. The stability is phenomenal. They have their maintenance windows, but those are scheduled.

You can scale from a tiny little network to a massive network with VPLS, MPLS, and multiple branch locations. It reads site-to-site VPN tunnels. Scalability is not an issue. 

I rate Auvik support nine out of 10. Auvik support is phenomenal, and they're Canadians. That was a huge plus because we are Canadians. I'm a French and English speaker. I remember speaking to one of the tech support teams in French, and I was impressed with that. 

They're based out of Waterloo, Ontario. I've been there, and I'm also in Ontario myself. The French community out there isn't big, so I was impressed with that. They're friendly and knowledgeable, and you never feel like a number to them.

Positive

We used SolarWinds for a while, but the UI was not great. It did the job, but SolarWinds' feature set left something to be desired. Switching to Auvik was night and day. It was the Cadillac of solutions, and everything was on one dashboard. You have the topology on the screen and click on a device in the map to connect or send command line scripts and commands to it. We used a few different solutions, but nothing compared to its features. Auvik's UI and the UX sold me on it.

I deployed Auvik for my last company and another company I worked with. I tried to switch everybody over to Auvik. I don't get paid for that. I believe in the product. The setup is straightforward if you have fundamental network knowledge and Linux skills. A level-one tech might take a little time, but you could probably teach a high schooler to do this. It isn't rocket science.

I deployed Auvik out of the box. After configuring the collector, it takes five to 15 minutes for the network map to populate. The last time I configured it out of the box, I set it up and left it because I trusted the solution. The first time I set it up, it took around 10 or 15 minutes tops to see things show up on the topology.

They offer training for it, but it was like, "Here's the KB article. Go at it." We didn't need any support. After deployment, Auvik is pretty lightweight, maintenance-wise. It updates periodically, but we've never had issues. 

The price shouldn't be an issue for a larger organization, but a smaller organization or an MSP might struggle because the billing is per device. You're paying for your firewalls and devices that appear on the network. If you have a smaller organization with an extensive network, your revenue won't be able to support that cost. That's probably the biggest downside for me.

However, you should go with Auvik if you can squeeze it into your budget because the time savings and ease of use are worth it. In the long run, you'll end up paying for the other solutions in labor costs and other expenses. You can use PRTG, but it's a pain to configure and resource-heavy. Auvik never causes issues on the networks because it's lightweight. The upfront costs may be higher, but it will save you time and money in the long run. Your tech team will appreciate it as well because of the user experience, in my opinion.

I've tested Pulseway, ManageEngine, SolarWinds, PRTG, and Domos. Auvik blasts the other ones out of the water. In addition to the topology and the user interfaces, there is nothing like Auvik from a display or user experience perspective. 

Auvik's dashboard is clean and not too busy. It's easy to use, interpret and drill down into a device if necessary. It rapidly detects changes in the network environment and responds quickly with alerts.

I rate Auvik 10 out of 10. Auvik is a powerful tool, and security is critical for my clients and me. I recommend following all the steps and securing your environment. Auvik has made MFA mandatory, which is essential. It is a powerful tool, so you wouldn't want that to fall into the wrong hands. Access to the company's network map is a hacker's jackpot. Follow the steps and reach out to support if you're unsure. There's also a pretty big community now. I've seen that grow over the years, which has been great. 

We use Auvik to monitor configurations, devices, and discovery.

Our staff has a much easier time managing devices, networks, and configurations. We're in the middle of a project involving a full-blown switch replacement. There are about 80 switches, and we can grab configurations quickly and easily. Our staff doesn't have to worry about configuration backups or look in 10 different places for logins to hit a switch or firewall. Auvik discovers rogue devices that happen to be on the network, which saves us time and stress. It makes our lives easier.

Auvik saves us a lot of time. For example, for configuration backups, we used RANCID. It's been around forever, it's free, and it's open-source, but there's no support. It would take a lot of time to stand up to the three to ten different solutions, which would be required to get what Auvik gives us out-of-the-box. The amount of time it would take, the number of sites, the networks, and the cloud or on-premises environment would vary from company to company. If it's a 10-person company, standing up those solutions would be a little bit easier. If it's a 3,000-person company, it could take months to get everything correctly stood up. Auvik is a click-and-go solution. It has easily saved us hundreds of hours.

The solution affects our IT team's visibility into our remote and distributed networks globally. If there's a network problem, it's normally given to a network engineer or somebody who at least knows what they're doing. With Auvik, each of our staff members has access to it. They can make changes according to their best judgment. It helps a lot of our staff understand basic networking, VLANs, trunks, and how networks are laid out. If somebody says, "Port 12 on Switch 2," they can find it.

The automation has a positive impact on our IT team's availability. It saves us time, and our team is more available to help with other tasks.

Tasks that would take hours now take minutes, especially if somebody doesn't have a lot of knowledge or skill set. Auvik doesn't turn someone into a full-blown network architect or engineer, but for people who wouldn't necessarily know how to crawl around on the command line or do discovery, everything is in front of them and they're able to set it up.

We've been able to delegate low-level tasks to our junior staff. Right now, someone is manually doing around 50 switches, four core switches, and a firewall deployment by leveraging Auvik. He's had very minimal network experience prior to this, but he's learning about the network, port, and VLAN through Auvik.

We have seen a reduction in our meantime to resolution. Between the alerting and the ability to leverage Auvik to find it, fix it, and roll it back, we've cut down our response time by at least half, if not more. We haven't needed to keep track of that metric because we hit the ground running with Auvik. At my last company, the amount of time we spent on issues was insane. There were meetings on an almost daily basis about why people were spending so much time on network-related issues.

For example, we had a major customer that was down for over a week and a half due to a network issue, and they weren't pleased about it. It happened again after we started using Auvik, and I was able to identify the issues with Auvik within five minutes and resolve it within ten. The amount of time it took to resolve the issue went down from a week and a half to 15 minutes.

All of the features are valuable, but the ability to remote into anything, whether it's a terminal or a browser, is really big for us. It makes things a lot easier day-to-day. It keeps track of all the firewall or switch configurations, so if anybody makes changes, we can roll back and have an alert on it. Discovery has been useful.

It's easy to use Auvik's monitoring and management function. We can roll out a site in under 15 minutes, so it's up and working right away.

The solution's ease of use has been very important to our operations.
We have a lot of tool sets, so we don't want to spend a lot of time deploying and tinkering with it. Auvik is a click-and-done solution, so there's minimal effort involved.

Auvik provides a single integrated platform, which is pretty important to our organization. Everything is one pane of glass. We don't want to have 20 different portals for 20 different customers because managing each one individually would be a nightmare scenario. It's a lot of overhead. It's pretty useful in general, but it's also incredibly important because the more time we spend managing those tasks, the less time we have for everything else.

Auvik helps to visualize the network mapping and topology for our organization. It's just there, so we don't really think about it. It makes it very easy. As it discovers, it draws out the map. We can see where things flow and what they're connected to. We can answer all kinds of questions like, "What happens if I unplug this," or "Where is this machine, generally speaking?" We've used it to hunt down everything from rogue devices to a missing laptop. Thanks to the topology view, we were able to see which AP it was connected to.

Customers like to see what their network looks like. They may think they have a tiny network, but they actually have 500 devices that are just sitting on their network in a 20-person company. It helps them understand that we're actually doing something and not just saying that the network has a problem. It's good for visualization and for keeping track of where offices are located so we don't need to commit it fully to memory.

It's very important to us that visibility helps our IT team focus on our networks. We want our staff to be aware of the network, what's on it, and how to manage it. We've used it as a learning tool. It discovers everything. One of our guys wants to get more into networking, and we said, "All right, go into here, go to this switch, get all of the port configurations, and figure out how to apply it to the new stuff," because they're not the same. It's a manual process, so he's learned more about networks and networking in the past week than he has ever been exposed to before.

Auvik helps us keep device inventories up to date. It's helpful to know when the software ends and what the last support dates are.

The higher-level and more experienced guys on our team have been able to delegate simpler tasks to our help desk and people who don't have 10 years of experience with network engineering. It frees up our team, and it helps our less-skilled employees get a hands-on education, which is usually the best way.

Sometimes it's a little bit slow to load, but I can't think of anything else that could be improved.

I have used this solution for two years, in my previous company and now in my current organization. 

We have never needed to use technical support.

We previously used multiple applications for managing our networks. We used Device42 for asset management, discovery, and collection. We also used an RMM and SolarWinds.

There are no other solutions that do what Auvik does. Other solutions can get very convoluted. You could have a monitoring solution, a configuration backup solution, a Syslog server, a SIM, and a Device42 or something similar to track hardware life cycles.

Auvik has packaged everything into one solution. I remember thinking, "No one really does everything the right way." The more you see a solution smash different facets into one product, the more you think, "There's no way they can do everything really well." Auvik does what it says it will do. It meets all expectations. The monitoring is just as good, if not better than a dedicated monitoring solution. Cisco is happy to charge you boatloads of money to do Syslog and configuration backup, but Auvik does it out-of-the-box.

The icing on the cake is all the integrations. You can throw it into Teams or into a ticketing system. We've used other solutions, but for the rest of my career, Auvik will be the default solution that we use.

I deployed Auvik myself. It only took 15 minutes to set up. After giving some credentials and installing a collector, it started up immediately. We had usable information within half an hour and fully discovered networks within a couple of hours. It was insanely easy.

We're a little bit different from most organizations because we include what Auvik does in our monthly fee for our customers. Technically, we're definitely making money. We don't actually break it down and say, "We made $500 on Auvik this month," but as soon as we have a customer, we're making money, and part of that is thanks to Auvik.

Auvik's pricing isn't astronomical. Auvik is extremely fair in how they break down a billable device versus something that isn't, especially compared to PRTG, which charges for a number of sensors. Auvik makes it really easy to understand that you aren't going to get billed for certain things. They're cutting themselves short, in my opinion, but I've never had to worry about pricing from Auvik. It's always been very affordable.

We evaluated five other direct competitors of Auvik. Essentially, we did our due diligence and put it through the paces. We did a demo and a trial.

I would rate Auvik as 10 out of 10. 

I see absolutely no point in an on-prem monitoring solution anymore. If the collector goes offline and something is down at the site, you know that you're looking at a very minimal amount of issues: either the firewall just burst into flames or the ISP is down. Because everything is in the cloud and we're able to see it 24/7/365, I wouldn't deploy an on-premises monitoring solution anywhere.

Auvik is the best piece of software we have used across the board because of the value it offers, especially compared to what it costs and the value it adds to the organization. I've worked for major companies like ESG, Abiomed, and Akamai. I wish I knew about Auvik earlier in my career because it would've made my life a million times easier as a systems administrator, systems engineer, and architect.

I'm a system administrator. I use it to monitor and automatically draw a network map of our network.

It has helped us determine better ways to organize some of our physical networking, and it also allowed us to locate and troubleshoot issues more quickly.

It saved me at least a couple of days of work in regard to network mapping. There's a lot of detail that it figures out automatically that otherwise, I would have to do manually. It definitely helped that way. The monitoring is a little bit redundant. We already get emails for some of the things it warns us about, which is fine, but it also warns us about other things that we are not aware of. It saves me some time that way as well.

The network visualizations are quite intuitive. It comes with a number of different controls to manipulate, monitor, and change the visualization of what you're seeing. They're pretty intuitive and don't require many instructions.

We recently opened up a branch office, and it allowed us to visualize that remote network in more detail than we would have before. This visibility is quite important so that we have a better understanding of the way the network is configured and if there are any problems with it. Before, we had no way to visualize which devices were connected to other devices. It just had to be common knowledge or certain documentation, but now, we can visualize our network in real-time and troubleshoot if any issues arise.

Automatic network mapping, alerting functionalities, and TrafficInsights are valuable.

The monitoring function is quite easy. It's already set up with a lot of good defaults. So, I didn't have to change too much. The management function is also pretty useful. The interface sometimes takes a little bit of learning to navigate, but besides that, it has been pretty useful so far.

I like the methodology of its deployment and how it's set up. I like how we simply have to put a simple virtual appliance in our environment, and it figures out everything for us. The methodology of how it's designed to be used from that cloud environment works well. 

Some of the network map customizations could be improved to show or hide certain components if desired. There are already some tools built in to do that, but they could be improved upon.

Some of the discovery methodologies could be improved upon. It removes the device that is offline, but when that gets added back, if there is any custom information saved for that device, such as it's a smartphone, you have to change and reenter the information all over again. It would be nice to not have to manually modify certain devices that get added to the network.

I would give it pretty good marks in terms of helping to visualize the network mapping or the topology of our organization, but sometimes, the map refreshes in a way that doesn't always make sense. I have to create a support ticket to ask why the map is showing things the way it's showing, but that's more of a learning curve related to learning about the tool itself, but for the most part, it automates that whole process quite well and makes it easy to see what's on the screen.

There could be a mobile app or some type of mobile interface to review details on the go. I haven't tried it yet, and I am not sure if there's one.

I have been using this solution for approximately three to four months.

For the most part, it has been quite reliable and stable. There have been a few maintenance windows recently where they needed to fix some issues. It didn't affect me per se, but there was a little bit of downtime for the problems they were having with the collectors. They had to push an update for it, but it didn't concern me too much because it was over the course of a weekend. So, I wasn't paying too much attention to it. I would rate it an 8 out of 10 in terms of stability.

It seems it would scale very well to a large network, but I don't have experience with it in that scenario. From the way the tool works, it seems that it would be able to map out quite complicated networks and all the details.

Currently, Auvik is monitoring about 220 devices in our organization.

Their support is excellent. I've reached out to their support a couple of times, and every time, they've been very professional and quick to respond. 

I reached out to them recently, and there was very quick detailed research done into the issue. It wasn't a simple issue, but they were able to dig into it and get back to me with some good detailed answers.

I would rate them a 10 out of 10. So far, my experience with their support has been good.

Positive

We used PRTG, but we didn't necessarily switch. We're using both. We're still using PRTG, and we're also using Auvik. So, for managing the network, we are now using two tools. Previously, we used one tool, but now, we're using two tools.

It was straightforward. We implemented it out of the box. Network mapping started to populate in less than 15 minutes after implementing the collector. So, once it's configured, it does the job very quickly.

Its setup time is similar to other solutions. It takes a few hours of installation and configuration and then going from there, you just wait for it to collect the data.

It takes a little bit of time to configure and make sure that it's scanning and pulling in the right information. Some of the information, such as the system name and the type of the system, needed to be updated manually. So, a little bit of manual work needs to be done after the setup, but once it's properly set up, it does help to save time. It took extra three to four hours just for configuring and manually making changes to improve the data collected.

In terms of maintenance, it does require maintenance. On occasions, I need to clean up and monitor unknown and generic devices that show up in the list of devices just to determine if they are trusted devices that should be on the network. So, it's used for seeing what's on the network and paying attention to those devices that get added. We then ensure that they're trusted and should be on the network.

I implemented it on my own. I also take care of the maintenance. I do have other users with access to the service, but they only use it for monitoring. They don't make the changes.

We have seen time-to-value with Auvik. It's able to automatically make network maps that otherwise would take a lot of time. It would also take time to customize them manually. So, it has helped automate that task for sure. It has definitely saved about 48 hours.

We haven't seen a reduction in our meantime to resolution (MTTR) because I can't think of any situation where the tool has been involved in those types of scenarios per se. It's more to show the information that we were already aware of. So, it didn't necessarily change that for the better or worse. In the future, there might be a problem where it'll help us troubleshoot deeper by using some of the tools that we didn't have before, such as TrafficInsights.

It's quite reasonable, although it's reasonable for us right now only because of the small number of devices we're using. If we had a lot more to monitor, then I'd have to double-check the pricing and compare it with other solutions to see if it would be competitive.

To someone comparing network monitoring solutions but concerned about pricing, I would suggest that trying the product first is key and based on that, you can determine the value. I find the pricing to be reasonable, and I was able to try it first to make my decision.

We didn't evaluate other options. I knew about using Auvik from a previous employer. They had a good trial setup. The reason why I used it in the first place was that I was looking for tools to do network drawing or mapping, and I was aware that Auvik could do that type of work automatically. So, I just signed up for the trial and went from there.

I would suggest letting the tool add all of the networks automatically first as opposed to manually adding certain details and letting it fill in. Just let it gather all the information it can and then worry about cleaning things up. 

Also, I would advise monitoring generic and unknown devices just to understand what is present in the network. I would also advise getting familiar with filters and setting up filters in a way that allows you to customize the tool to suit you best.

Auvik has a single site that allows us to perform a number of dedicated tasks. Having this single site is moderately important for us because we do use other tools as well to collect data on what we're looking for. We're always looking for tools to add to our listing. We don't just always rely on one tool to do all our monitoring. This is an additional tool that we're using, but it offers functionality that our other tools don't necessarily have. That's why we're using it.

Auvik hasn't helped reduce repetitive low-priority tasks through automation because we're just using it for some passive monitoring. I can't think of a situation where that's had to occur per se.

Its automation hasn't had an effect on our IT team's availability. More time has been spent in the software configuring it, and now that it's set up the way we want it, we just go into it every once in a while to browse and see how things are going.

I would rate it an 8 out of 10. There are a few things to improve on, but for the most part, it does exactly what I'm hoping to do, which is automatically help generate a visualization of a network to better understand it and troubleshoot it.

I am an MSP and I use Auvik to monitor my client's networks.

When we experienced network issues, we simply lacked the visibility to understand the underlying causes. Auvik provided us with much-needed visibility into our network, enabling us to effectively diagnose and resolve problems.

We are using Auvik's SaaS platform with an on-premises connector.

Auvik provides an intuitive interface that is easy to use. The user-friendly interface is helpful when troubleshooting network issues. Auvik alerts me if something being monitored goes offline, allowing me to track it down. Additionally, there are various locations where I can access different pieces of information, enabling me to review audit logs or alerts. This feature is quite helpful.

Auvik's network map and dashboard give us real-time visibility into our network.

Utilizing the network map and dashboard provides a straightforward approach to gaining real-time visibility into our network. While the network map may contain a wealth of information that necessitates further exploration, the ability to visualize the network in real time without the need for Visio development is helpful. With the proper configuration, the network map dashboard provides full network visibility.

Auvik helps minimize blind spots and provides an additional resource for monitoring and tracking network performance. Proactive alerting is crucial, as it's often preferable to have a system notify me of issues before users do. While not always possible, Auvik enables me to be proactive in addressing network problems.

Auvik has helped reduce our mean time to resolution by 50 percent.

Auvik allows us to spend less time on resolution.

The most advantageous feature is the ability to back up the configuration settings on switches and routers. This has been immensely helpful, and I am proficient in utilizing Auvik's premium network monitoring service, Traffic Insight. It provides comprehensive network visibility. Furthermore, I appreciate its integration with my ticketing system, Autotask.

I'd like to see some enhancements to Auvik's network map, including the ability to focus on specific areas without viewing the entire map. This would allow for more granular analysis and troubleshooting. Additionally, introducing security-related features would be beneficial. For instance, implementing abnormal traffic detection would alert us to unusual network activity, potentially indicating a security breach. Furthermore, incorporating baseline snapshots would enable us to compare current network behavior against a standard reference point, facilitating the identification of anomalies. This could be achieved through simple checkbox controls.

I have been using Auvik for three years.

I would rate the stability of Auvik nine out of ten.

I use Auvik for small businesses, and it scales to meet my needs.

The technical support is good.

Positive

We had been using ConnectWise, but it did not meet our needs. When we informed ConnectWise support that we were switching to Auvik, they acknowledged that Auvik was a more suitable solution.

The deployment wasn't as straightforward as I had anticipated, but it wasn't overly difficult either. It required careful attention to the instructions and a thorough understanding of the installation process, making it somewhat more complex than initially envisioned. I would rate the complexity of the deployment five out of ten. I completed the deployment myself and it took a few days.

Auvik's pricing is generally reasonable. However, I have occasionally encountered discrepancies between my expected and actual billing amounts. I haven't been able to pinpoint the exact cause of these variations, but I'm unsure whether they stem from additional service inclusions or unexpected price increases. The lack of clarity regarding my consumption compared to the pricing structure has been an issue. Despite not making any perceived changes, my pricing has fluctuated, and the company has denied any alterations. This has left me perplexed about the underlying factors.

I would rate Auvik ten out of ten.

I have Auvik deployed for multiple of my small to medium clients.

Occasionally, Auvik's automated agent upgrades malfunction, requiring my assistance. Maintenance is minimal.

I recommend Auvik.

Our use cases are around network monitoring. That was our biggest challenge.

The most important thing to me has been the benefits around visibility. If I don't have visibility then I can't report on things and the tool doesn't work.

And when it comes to reducing repetitive tasks through automation, it has absolutely done so, for example, through the backup features and functionality. Also, from an auditing point of view, it has greatly helped us because we now don't find ourselves in a situation where we have to figure out who did what and when. It sends out reports on a user basis, meaning we know when a user was logged in. Those are all very cool features and functionality.

With the reduction in repetitive tasks for my team, at different levels, time has been freed up. Another factor in saving time is definitely due to the improved fault finding we can do now. Because we have a network map, when something goes wrong, such as what couldn't communicate with which device, it saves us good chunks of time.

The network monitoring and backups of specific devices are really impressive. We've seen very good responses from our staff regarding the backup functionality. You can add a product, such as a switch and, once the product is added, it backs it up for you.

The ease of use of the monitoring and management functions depends on what level of engineer you are and how you perceive it, but to me, it's quite simple to use and user-friendly. The overall intuitiveness of the network visualization is about eight out of 10. That aspect is actually quite good in the product. There are small tweaks and improvements that can be made, but overall, it is really good.

It also does change-tracking, which is a big aspect for us. If someone makes a change on a device, Auvik will report on it for us.

In addition, it helps keep the devices up-to-date. At a minimum, it gives us a monitoring feature on the versions of the devices. If it can't auto-update, the key here is visibility. As long as we have that visibility, there's a lot we can do with that info. The visibility saves us time.

And while it's not a single, integrated platform for everything, because I still use some of my other network tools to complete some other tasks, Auvik is a comprehensive platform.

I would like to see some improvements in some of the reporting functionality, meaning I'd like to be able to deep dive more into the reporting.

The reporting is still being scaled and built out and I would love to see some additional products being added to the stack. For example, Auvik covers certain types of firewalls, but I would like to see more enterprise stuff added to the stack. These aren't exact examples, but it may cover Sophos and FortiGate but not Palo Alto.

I have been using Auvik for about six months.

So far, I have found it to be quite stable. I haven't found the cloud provider to be offline and I haven't found that I was unable to log in to the cloud portal yet.

This is a quite easily scalable solution because it's a cloud platform. It's an easy rollout and the solution should be able to scale very simply. It shouldn't be difficult to scale out if we want more agents or more installs. It would be quite quick.

We have it deployed in a few different locations.

I haven't needed to contact their technical support yet.

We use different vendors' products and they have been troublesome or quite challenging. We did not have something that can do proper network monitoring around the devices themselves. We needed something that can scan the network, find the switches and devices, assign licensing, and then monitor them from there on out.

We're in the middle of transitioning, so we are still using the previous solution. It's a mix of SolarWinds and Darktrace. Those are two of the two bigger ones. This is a process, which means we won't jump to Auvik only and not use anything else, but we're finding it to be a great tool when integrated into our stack with the rest of the tools. We're definitely finding value in it.

Auvik is priced in the middle tier. We have customers using bottom-tier products and those who use what I wouldn't say are necessarily higher-tier products in terms of functionality, but more extensive products. For the way that it's deployed, where the pricing only affects certain devices—meaning there are some free devices, so that you don't pay for everything—it's quite nicely priced in the middle. It's not an overpriced product, but it's also not a very cheap product. It is in a good range of pricing.

If someone is concerned about pricing, in most cases the functionality makes a strong use case and it mostly trumps the pricing. Generally, functionality wins. If you give me a product that works really well and it's a little bit more expensive, I'll take it. It doesn't make sense to sacrifice functionality for pricing.

We didn't really evaluate other options. In our specific case, Auvik came recommended by one of my friends, so we started a trial and then used it from there. I wasn't necessarily looking for just this type of network tech. It was just a happy coincidence.

As for our team's visibility into remote and distributed networks globally, it has helped us somewhat. My team has started really integrating the product, but they've deployed it on a smaller scale at this point. It's not deployed on such a large scale yet.

Auvik, as a cloud-based solution, versus on-prem network monitoring solutions, is quite simple and intuitive to use. The cloud-based aspect is actually a very nice touch since some vendors require you to have an appliance onsite that they communicate with. It's very useful that it's a cloud-based application from an ease-of-deployment point of view. With no onsite appliance, there are fewer dependencies.

My advice would be to review and focus on the features and the functionality of the product. Don't necessarily, off the bat, just look at the pricing and say this is very expensive. With some customers, the first question is always, "What's the price?" without our having even said a word about the product. Take it for a test drive first, before you look at the pricing, so at least you know what you would be getting for that price.