Bigin by Zoho CRM pros and cons

Name: Bigin by Zoho CRM
Brand: Zoho
Rating: 4.0 (4 reviews)

Vendor: Zoho

4.0 out of 5

4 reviews
100% willing to recommend

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Pros & Cons summary

Bigin by Zoho CRM, rated nine out of ten by users, offers streamlined pipeline management with automated emails and calls. Setup takes 15 days, with full implementation in less than a month. Workflow customization includes adding users and products, though customization overall is limited. Its slab-based commercial model poses challenges in comprehension and needs better explanation from sales representatives. Integration of HRM functionalities is recommended to enhance Zoho CRM.

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Prominent pros & cons

PROS

Bigin by Zoho CRM is rated nine out of ten.

Pipeline management helps streamline sales processes.

Automated emails and calls are sent at different stages.

Setup and implementation took less than a month.

Users and products can be added to workflows.

CONS

Bigin by Zoho CRM is a very limited application with restricted customization capabilities.

The commercial model based on slabs lacks clarity and understanding.

Sales representatives should be better equipped to explain the slab structure.

Zoho CRM needs to incorporate HRM functionalities.

Bigin by Zoho CRM Pros review quotes

Mohd Raza Raza

Account Executive at Savex Technologies Pvt Ltd

Oct 24, 2023

We can add users and products to the workflows.

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Ganapathy Shanmugham

Senior Learning Solutions Architect at a computer software company with 501-1,000 employees

Apr 11, 2025

I rate Bigin by Zoho CRM nine out of ten.

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Vivek_Kumar@

Zoho Developer at KG CRM Solutions LLP - Zoho Authorized Partner

Sep 30, 2025

The pipeline management has helped to streamline the sales processes in that I can develop the business pattern where we can send automated emails and automated calls at different stages.

Find out what your peers are saying about Zoho, Odoo, HubSpot and others in CRM. Updated: January 2026.

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881,082 professionals have used our research since 2012.

Monica Alex

Head - Solutions, Content, Delivery and Customer Success at Text and Clicks

Oct 27, 2025

With Bigin by Zoho CRM, we spent about a week for setup and within 15 days it was operational, requiring less than a month total for implementation.

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Bigin by Zoho CRM Cons review quotes

Mohd Raza Raza

Account Executive at Savex Technologies Pvt Ltd

Oct 24, 2023

Zoho CRM needs to incorporate HRM.

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Ganapathy Shanmugham

Senior Learning Solutions Architect at a computer software company with 501-1,000 employees

Apr 11, 2025

The user interface is too modular and fragmented, posing challenges. The UI could be much better by the year 2025.

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Vivek_Kumar@

Zoho Developer at KG CRM Solutions LLP - Zoho Authorized Partner

Sep 30, 2025

Bigin by Zoho CRM is a very limited application; we cannot customize it as we want.

Find out what your peers are saying about Zoho, Odoo, HubSpot and others in CRM. Updated: January 2026.

DOWNLOAD NOW

881,082 professionals have used our research since 2012.

Monica Alex

Head - Solutions, Content, Delivery and Customer Success at Text and Clicks

Oct 27, 2025

Their commercial model based on slabs is not easily comprehensible. The sales representatives should be better equipped to explain the slab structure in a simpler manner.

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