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Bigin by Zoho CRM vs monday.com comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Bigin by Zoho CRM
Ranking in CRM
27th
Average Rating
8.0
Reviews Sentiment
6.4
Number of Reviews
4
Ranking in other categories
No ranking in other categories
monday.com
Ranking in CRM
4th
Average Rating
9.4
Reviews Sentiment
7.3
Number of Reviews
238
Ranking in other categories
Project Portfolio Management (2nd), Project Management Software (2nd), Marketing Management (3rd), Opportunity Management (4th)
 

Mindshare comparison

As of August 2026, in the CRM category, the mindshare of Bigin by Zoho CRM is 0.6%, down from 1.0% compared to the previous year. The mindshare of monday.com is 1.1%, down from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Mindshare Distribution
ProductMindshare (%)
monday.com1.1%
Bigin by Zoho CRM0.6%
Other98.3%
CRM
 

Featured Reviews

Vivek_Kumar@ - PeerSpot reviewer
Zoho Developer at KG CRM Solutions LLP - Zoho Authorized Partner
Has supported lead and deal tracking for small businesses but lacks deeper customization options
The pipeline management has helped to streamline the sales processes in that I can develop the business pattern where we can send automated emails and automated calls at different stages. For example, when a lead enters a system, we can automatically generate welcome emails. Once any modification in the lead is done, such as when it's qualified, we can send them qualified emails or acknowledgment emails based on the business pipeline. This user-friendly interface has helped my customers adapt quicker to Bigin by Zoho CRM as, after customization or completion of the project, I will make a Loom video to train the clients through the sessions, and through the Loom videos and SOPs, they can adapt easily to Bigin by Zoho CRM. They can also adapt to all the applications.
Shreyans Parekh - PeerSpot reviewer
Vice President, Finance and Operations at Fruitist
Centralized workflows have boosted cross-team collaboration and made complex projects manageable
monday.com can continue to improve their AI capabilities. When comparing monday.com to several alternatives when I was evaluating a project and project management, product road mapping, and workflow management platform for us, I looked at competitors such as Asana, ClickUp, SmartSheet, Airtable, and Notion. In my opinion, competitors such as Airtable and SmartSheet, especially followed by Asana and ClickUp, have worked on their AI and generative AI roadmap to combine database functionality with a very user-friendly interface for knowledge management and project tracking, essentially combining both worlds. Their AI is more sophisticated than what monday.com has released thus far. They provide a cleaner task-focused workflow management platform and I think that monday.com can still improve on this core piece of their technology. I think monday.com could also seek to be more process-oriented and intuitive. Other alternatives such as Asana and SmartSheet offer that approach. There is a steeper learning curve to learn monday.com in my opinion compared to Airtable, Asana, and others because I have also used those tools and platforms at other organizations. There is a bit of a learning curve with new users on monday.com because it is not as streamlined as I have experienced with competitors such as SmartSheet or Airtable. The capability sets are great, however, you may need to be hand-held via a monday.com rep when you get started within your organization or view the library of tutorials that monday.com has available. You can also view them on YouTube and that will help you get started on monday.com.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The pipeline management has helped to streamline the sales processes in that I can develop the business pattern where we can send automated emails and automated calls at different stages."
"We can add users and products to the workflows."
"I rate Bigin by Zoho CRM nine out of ten."
"With Bigin by Zoho CRM, we spent about a week for setup and within 15 days it was operational, requiring less than a month total for implementation."
"The company has absolutely benefitted from this tool as a project management tool and is great for remote work as well."
"Dashboards serve as a visual command center, offering a comprehensive overview of project progress, deadlines, and key performance indicators. This visual representation enhances decision-making and facilitates a quick understanding of the project landscape."
"Items and boards are ideal as they help in keeping everything in a single location without any confusion."
"You can create a group of tasks and can write down sub-tasks under each task."
"The solution provides a one-stop place for notes, progress, and sharing the status of projects."
"We can have different boards for different needs."
"The automation feature saves us hours of time reviewing activities, sending reminders, and sending emails."
"It has brought a sense of organization, structure, and clarity into the department."
 

Cons

"Their commercial model based on slabs is not easily comprehensible. The sales representatives should be better equipped to explain the slab structure in a simpler manner."
"Zoho CRM needs to incorporate HRM."
"The user interface is too modular and fragmented, posing challenges. The UI could be much better by the year 2025."
"Bigin by Zoho CRM is a very limited application; we cannot customize it as we want."
"The solution shouldn't let the system directly pull out Outlook (the Windows default mail system) whenever we click on an email address."
"The user administration needs to be improved."
"The calendar selection for dates is not the easiest to navigate."
"It does everything we need it to, so no improvements are necessary."
"It has more limitations than we expected."
"We'd love the ability to be able to build and export reports based on multiple boards."
"It would be helpful if I could integrate Google Docs with Monday somehow."
"I often find it difficult to keep track of all the projects I am involved in."
 

Pricing and Cost Advice

Information not available
"Though I am unsure about the product's pricing plan, there is a need to make monthly payments towards the licensing costs attached to the solution, and it operates on a per-user plan."
"I wasn't involved with the licensing, but I believe it's negotiable."
"The product is not expensive."
"I am using its free version."
"It was fairly reasonable. For everything we were using it for, it was fairly reasonable."
"The project manager would be responsible for any licensing fees. As an end-user, we just follow suit."
"The licensing cost is not that high for monday.com. However, if you need an implementer, the cost is high because there aren't so many monday.com professionals."
"We tell others it's about $2200 for a ten-person plan and it can be adjusted; it's easy to scale."
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909,701 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Construction Company
29%
Comms Service Provider
13%
Outsourcing Company
7%
Computer Software Company
5%
Construction Company
12%
Manufacturing Company
9%
Financial Services Firm
9%
Outsourcing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business182
Midsize Enterprise28
Large Enterprise32
 

Questions from the Community

What needs improvement with Bigin by Zoho CRM?
With AI becoming prevalent, Bigin by Zoho CRM needs AI updates, which I heard they are working on. Additionally, their commercial model based on slabs is not easily comprehensible. The sales repres...
What is your primary use case for Bigin by Zoho CRM?
In my previous organization, we used Bigin by Zoho CRM for vendor onboarding, payments, and everything. In the present organization, we are only doing the billing. Since we are a very small organiz...
What advice do you have for others considering Bigin by Zoho CRM?
We are currently working on integrating Bigin by Zoho CRM with other applications, particularly an HR HRIS system, though this is planned for 2026 end. Bigin by Zoho CRM saves considerable time com...
Do you recommend Monday.com?
Monday.com is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it bec...
What needs improvement with monday.com?
I think monday.com can be improved by having more integration to other applications. Integration is needed because some of our clients want to have a native integration in their monday.com and exis...
What is your primary use case for monday.com?
My main use case for monday.com is CRM and people management. Most of what we use is as a CRM. One specific example of how I use monday.com for CRM and people management is that one of our clients ...
 

Comparisons

 

Overview

 

Sample Customers

Information Not Available
Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber
Find out what your peers are saying about Bigin by Zoho CRM vs. monday.com and other solutions. Updated: August 2026.
909,701 professionals have used our research since 2012.