Blue Prism Reviews

The first automated processes were mainly backoffice procedures. Accordingly, unattended robots have been used to do the job. To me however, a big portion of the potential value added from RPA comes from attended automation, especially in a people-intensive professional services company like the one I`m working at. Typical examples for solutions desired by the staff are digital assistants taking care of the tedious and error-prone data transfer processes reaching from HR and Marketing to Finance.

Of course, Blue Prism is capable of improving one´s processes, especially in terms of efficiency. I´m not saying that it didn´t improve things at all at my company. However, my personal opinion is that improvement is behind what´s possible nowadays. As desribed before, attended automation and digital assistants keep becoming more important - if not crucial for a company´s RPA journey. And that´s exactly where Blue Prism in my opinion fails. Developing processes, you can feel that the solution is not made for attended automation. 

Valuable feature are for sure the modelers. They are quite easy to understand and use. I think they are what people mean when they say Blue Prism is a bit easier than UiPath. Whereas I definitely like the ease of use, this comes at a cost. In direct comparison to UiPath, the Studios feel like Kindergarden to me. Trying to make robot development accessible to people with limited technical understanding, they are taking away the endless possibilities resulting from the fact that a software robot is still a mature computer program. Not being able to insert code - or even complex expressions - is not a feature to me. Summing up, I like the ease of use of BP but to me, the sacrifice is too high.

When I am comparing Blue Prism to UiPath, it lacks many features. For example, I am missing all variable types that I am used to having in UiPath.

I don't like that it is so limited, anything that you do feels limited in your capabilities.

Usually, you have dropdown menus with 10 choices but if you need that 11th or 12th one it is so difficult to work around it. 

For me, I feel that it is lacking in features.

It consists of simple actions that work quite well together, and the integration is good but the scope of things that you can do is too narrow.

The interface could be brought to a more modern state of the art interface. It still has this gray Windows 95 style, which is outdated.

The way that humans interact with robots is a feature that is very poor in Blue Prism. 

The focus is on the unattended automation, for example, robots running in the background at some bank. If you have more digital assistance, assisting humans in their daily work is something that is very difficult and I would like to see this improved.

I have been using Blue Prism for two months.

The stability is quite good.

This solution is scalable, but I don't have a lot of experience with this area. I am basing this only on what I have heard.

We have approximately 500 end-users.

Due to the limitations, we don't have plans to increase our usage. We are considering a change.

I don't have a lot of experience with technical support. At this time, I cannot say anything good or bad.

Previously, I was using UiPath and because of a change in job, I started using Blue Prism.

This solution was already in place when I joined the company. 

The setup and deployment were already complete.

We have a team of five to maintain this solution.

We did the implementation internally.

We have a three-year contract that is paid on a yearly basis.

To my knowledge, there are no additional costs other than the standard licensing fee.

I don't think that I could recommend this solution. I prefer working with UiPath.

We have a lot of use cases for automation, including testing our website.

The most valuable feature is that you can create automations without coding.

The web-based designer is very user-friendly and easy to use.

I would like to see machine learning functionality integrated with the automation.

We have been using Blue Prism for about three years.

At this point, it is hard to say how scalable it is. We have more than 200 employees using it.

This product is very easy to maintain, so we haven't had to contact technical support.

Prior to using Blue Prism, we gained experience using UiPath. We have now started using Automation Anywhere, as well. Each of these RPA products has different features and we choose the one that best meets the needs of the project.

For example, UiPath is very good at text file automation, whereas Automation Anywhere is better at web-based or cloud-based automation.

The initial setup is not complex. I would say that it is really easy.

We had assistance implementing Blue Prism from SAP.

Blue Prism is less expensive than some of the other RPA solutions. The licensing fees depend on the number of users that you have.

I would rate this solution an eight out of ten.

Anything which is redundant and has the same steps can be easily automated with Blue prism hence reducing manual operation and manpower.

We have a project in which a user requests through an email, Blue prism pickups that email and according to the request finds out which access has to be provided and follows the same procedure to give access. Once access is provided a business notification is reverted back. In case of an exception the business is notified in such scenarios after maximum retries. 

We started with a very small team and small projects. As the project started getting success with Blue Prism we have a large number of teams now just for automating all the business procedures. Larger time was saved after automating the processes.

The business was very much satisfied with the results. Many projects involving Java, Mainframe SAP, Web browsers, and Windows were made. We did also use PDF automation using OCR and Surface automation which helped tremendously as our company is payroll-based and involves lots of file processing in which the toughest is interacting with PDFs. 

• Automating: Blue prism helps in reducing manual operation and manpower.
• Reporting: As cases are handled by Blue Prism we can extract all the logs and provide reports and analyze reports as per the need. We can use the reporting and dashboard feature of Blue Prism. And if the business needs a separated report we can create a separate report for such cases also by creating a process.
• Higher Productivity: Blue Prism can run in unattended mode for 27*7. No manual person needed other than Support.
• Cost-effective: As manpower is reduced.
• Higher Security: Blue Prism has inbuilt security features.
  

It can be improved more in :

1. Surface automation techniques: using region mode. Identifying images more properly.

2.OCR: Can improve more in OCR, to read text more correctly, currently can say OCR in blue prism only works for less cases and is only effective 50%. so mostly OCR's of Blue prism is very less used and other API's or tools are integrated with Blue prism for OCR techniques. 

3. Integration Support: To integrate any tool, API with blue prism. the team support is very less and also no proper details are available in Blue Prism. This can be improved much more.

4. AI: AI techniques will make Blue prism more powerful which is currently not done. 

I have been using Blue Prism for three years until now.

I was trained in .Net, and from then working in Blue Prism.

We used UiPath which was not so much effective than Blue Prism.

For simple processes use UiPath and Automation Anywhere.

For medium to high complexity processes use Blue Prism.

For much complex process involving decision making and much more of AI use Work fusin.

We did evaluate other options:

• Automation Anywhere 
• Work fusion

We are primarily using Blue Prism for automating repetitive Excel tasks and preparing reports. This involves downloading reports and data from websites, followed by data massaging. Most of the automation is within Excel. 

The studio is very easy to use. It is not just for coders, as you can have a diagrammatic representation of the process.

The debugging is great because you can step into the code during the process, and you can also re-step, which means returning to a previous one. You can also change the code while the process is running and see the effect without having to stop the execution.

Blue Prism is expensive to scale because there are costs associated with additional licenses and improvements to infrastructure. In general, it should be easier to expand my user base.

The assisted automation functionality needs improvement. Right now, it does not support it very well. As a person who uses a computer, I want to have my email categorized or perhaps have some attachments saved from my emails, the minute I start my day. I don't want a server to do it, and I don't want a separate license for that, either.

I have been using Blue Prism for the past three years.

Blue Prism is working fine and the stability is fantastic.

It is difficult to expand the use of Blue Prism in an environment. For example, if I have 10 members in my team and I decide that it isn't enough, and in response, I want to onboard 100 more people, it's difficult to do. This is related to the costs of licenses and infrastructure.

The difficult question becomes if I want to get 100 more people involved in automation, how do I scale the team?

When it comes to scalability, nowadays, it's about citizen development models. Everyone wants to use RPA, which means that any number of people might be doing it. As a center of excellence, if I tell them that they need additional infrastructure, licenses, and training to accommodate it, then onboarding 100 people is a large commitment.

Improvements could be made by supplying a URL to the website for training, creating group licenses, and using a plug-in instead of a dedicated machine or virtual machine. If we could install an agent on a machine without any license for development purposes then it would be helpful.

Currently, we have approximately 100 users.

I have been in contact with technical support many times, and I would say that they are good. It is robust I would say, although not very quick. There seems to be a lack in terms of regional representation, which means that it takes longer because the support is online.

We also use UiPath and Automation Anywhere.

Our adoption of Blue Prism is an expansion in our automation efforts, and we did not switch from using these other products.

Most of the RPA solutions are very similar, although the debugging is better in Blue Prism than other products. Instead of being able to change the code while it is running and then have it continue, with other products you have to restart the process and monitor it after each change is made. Debugging in Blue Prism saves a lot of time.

The initial setup is simple and it took us approximately half an hour to complete.

Our in-house team handled the implementation and deployment.

Maintenance is required and it is handled by our "Run and Maintain" team. Their primary job is to make sure that the bot runs at the right time.

Our licensing fees are approximately $5,000 USD per year. The price is based upon the licensing model, where clients are assigned categories such as platinum, gold, and silver customers.

Everything is included with the cost of the license. 

This is a good RPA product and definitely one that I recommend. When I want to automate stuff with the web site, perform web scraping, or interacting with Excel and SAP, it is quite stable. The bot does not just fail. Once you capture the underlying application control, it's there and will not just break.

I've seen other RPA tools wherein you do the automation, do the recording, and once you replay it, it doesn't work because of some random lag in the timing of the application. Similarly, if something changes then it may not work. In Blue Prism, you have complete control over that.

Overall, I would say that this tool is very good. It is one of the best in the market.

I would rate this solution an eight out of ten.

I use the tool for automation in various sectors like banking, telecommunication, and trading. 

We've automated web applications in the banking domain using Blue Prism. This involved automating long and complex banking processes. Every action we automate with the tool generates an audit log, which is safe within the LogRhythm environment. I do find the Decipher feature very useful when it comes to document automation. 

I would like to see a cloud version of Blue Prism available. Both cloud and on-premise options would be beneficial, as they would reduce maintenance costs. I'm using the Blue Prism desktop, which is still in the initial stages. I want enhancements in the Object Explorer and Application Model features to ensure stability in upcoming versions. I have suggested a few ideas, such as incorporating triggering mechanisms, but I haven't seen them implemented yet.

I have been using the product for the past six years. 

Earlier versions of Blue Prism, like version six, used to have a lot of issues with browser automation. Now, it has been fixed in version seven and onwards. Now, it looks good. 

Regarding scalability, we design processes very modularly with separate object and process layers for each application. This modular approach makes it highly scalable. 

The tool's installation is easier than that of other RPA tools. When deploying a process to production, we ensure that we work in a separate, unmonitored environment with restricted access. We install a centralized application server on a separate machine to avoid database load issues. Additionally, access restrictions are enforced so that only authorized personnel with restricted access can deploy packages in the production environment.

The deployment time for one process varies depending on its complexity. Complex processes could take one to two months or even longer. Testing and deployment typically take about two to three weeks for a single person working on a process from design to development.

A dedicated support team facilitates maintenance, especially when best practices are followed and a robust solution design is in place. However, the ease of maintenance also depends on the applications involved in the process.

The tool offers the best security compared to other automation tools. However, the lack of a cloud version can lead to higher maintenance costs when using Blue Prism.

Given the current market situation, I would recommend Blue Prism to other users, especially if a cloud version becomes available. Everyone has been running back behind the Gen AI and AI center. integrating it would be good. 

I rate the overall product an eight out of ten. 

We use the solution as an RPA tool to automate business processes.

The solution's most valuable feature is optical character recognition.

The solution's UI, control panel, and technical support could improve. Also, they should add more OCR engines to it.

I have been using the solution for one and a half years.

I rate the solution's stability as an eight.

I rate the solution's scalability as an eight.

The solution's initial setup was straightforward. Although, the control panel installation requires some time as we need to connect it to SQL servers.

The solution generates a high return on investment.

I rate the solution as an eight.

The tool's user interface is very intuitive. 

The solution is pretty high priced. The tool's support also needs to be better. 

I would rate the tool's stability a nine out of ten. 

I would rate the product's scalability a nine out of ten. 

I would rate the product's setup an eight out of ten. 

I would rate the product's ROI an eight out of ten. 

I would rate the solution's pricing a seven out of ten. 

The end users are happy about the solution.

We are mainly using Blue Prism for finance processes. Then slowly, we move into other processes, such as HR and IT.

The overall package from Blue Prism is valuable. I cannot pinpoint one certain part.

Blue Prism can improve on the ease of use of its graphic user interface(GUI).

In an upcoming release, it is important for Blue Prism to think about the future and not stay in the present. They should spend enough time on innovation.

I have been using Blue Prism for approximately three years.

The stability of Blue Prism is good.

Blue Prism is scalable.

The support that Blue Prism offers is very good.

I rate the support from Blue Prism a four out of five.

The setup of Blue Prism is very easy.

The number of people we needed for the implementation of Blue Prism depends on the size of the project. However, typically within the assignments which we do, which is more at the strategic level when drilling down to the initial part of the start of implementation, we use between five to ten smart technicians and business personnel.

Over a one-year period, customers should receive a return on investment using Blue Prism.

I rate Blue Prism an eight out of ten.

It is a very stable tool that allows very complex automations.

It lacks integration with proper AI, and it is a very complex tool to use in general.

It was quite good.

I also work with UiPath, Automation Anywhere, and Power Automate. Functionality-wise, Blue Prism and Power Automate are two completely different tools, but they share the common RPA target. Blue Prism can work in the same area as Power Automate, and it can automate things in all of the areas that are available within an office environment. They can be used interchangeably, but at the same time, Blue Prism allows for more complex automations to be performed.

Its pricing is okay. Its price is pretty similar to the price of other tools.

I would rate it a seven out of ten.

I am using Blue Prism for my RPA enterprise project. I haven't used the cloud version, because I work from a financial institution and we are very strict about the confidentiality and the security of the data of our clients.

Blue Prism is a great enterprise and it has offered the solutions that I have been needing in order to give my organization an RPA.

The most valuable features of Blue Prism are the Control Room, autonomous bot, unattended, attended bot, and Decipher. I have been using the decipher functionality recently, and I want to explore the Capture functionality in other works that I have.

Blue Prism has given me the features that I need.

Blue Prism is a little behind Automation Anywhere in the topics related to maintenance and report building.

The report in Blue Prism could improve. I am in version 6 and they are already in version 7. The features or changes I need could have already been resolved in the newer version.

I have been using Blue Prism for approximately three years.

They have a call every three months with me to understand what are my needs at that moment. If they can adjust something in our contract, they have been very kind and very friendly. That has allowed us to adjust our agreement, functions, and training that my team needs in order to boost Blue Prism in my organization.

I chose Blue Prism because it is priced well. The pricing was right for me at that moment even though Automation Anywhere is better in other aspects.

I rate Blue Prism a nine out of ten.