Blue Prism Reviews

The product is pretty good so far.

The initial setup is not complex.

It's not too difficult to configure everything.

It's fast to get up and running if you use a cloud deployment.

We haven't really used it extensively. I can say that even though it feels like a good product, there are some things that are completely missing the mark for me in Blue Prism.

The solution isn't complete. There are items that you have to pay extra for, such as the Interact. Those things should be part and parcel of the Blue Prism solution. I can't see it as a standalone separate service, therefore, why do I have to buy this separately? It should be part of the base offering.

From a monitoring perspective, the way the screens are set up, or the reporting within Blue Prism, is not really user-friendly. You need a technical person to basically put that up. It's not necessarily easily viewable.

As far as the assessment is concerned, the assessment tools need to be refined as it is really difficult for one to just use it out of the box. The cloud offering basically says that you can start right away, and you don't have to wait for all of these configurations and things. However, we have purchased the on-premise solution and not the cloud solution. For me, I just need a better experience on that deployment, even though it should have been the more mature solution.

From a Blue Prism perspective, user-friendliness is really an issue. The components that I now have to buy extra to do automation, things that, if I look at a tool like UiPath, that is already part of their toolset. You don't have to buy any user integration with other solutions. I can't understand why Blue Prism doesn't do the same.

They are not really very innovative. There's nothing that wows me if I would compare them to the newer tools that are coming out that's got the cognitive automation tools that are built into the product.

Within Blue Prism it's very difficult to manage a team of coders, for instance, or a team of developers developing on the same application. That is not in Blue Prism. You can't do that. It's one developer at a time working with one thing. The source code management within the toolset really needs to improve. They don't seem so managed and packaged well, and integration to maybe other repositories where one can store that information would be better. That is where it's lacking at the moment. The configuration, as I said, of the reporting, of the dashboard, out-of-the-box, should actually be easy to configure and not so challenging.

I've been using this solution for about six months.

I've worked with UiPath in the past.

The solution's initial setup has a sort of medium level of difficulty. I won't say it was complex per se. I would definitely not say it was complex to do it or to configure it. 

The price is low and it's reasonable, however, I expected more to be included in the product. Now, if I have to go and buy all these other extras, that price is going to go up. For instance, if I use OCR capability and I'm not using their product, the Decipher product, I have to go and buy an ABBYY license separately. That means I have to manage more licenses. It's not included in the package where I have a good OCR solution that works with it, I must now go and buy and manage separate licenses. It is just a nightmare.

If you look at the supply chain, you now need to get a separate license from another company if you want to buy licenses to OCR with Blue Prism. And that is where the cost increases and then the investment becomes a little bit more difficult to justify. 

I'm a customer and an end-user.

I'm in a position within our company where people are saying to me, "We've got Power Automate from Microsoft, why should I use Blue Prism?" And with the Microsoft suite, Power Automate, and all of the cognitive automation is already included as part of Azure. And here I sit with Blue Prism, and now I need new gateways to integrate with that. It's going to be a little bit more work to make it work with Microsoft Azure than the product that is already there in Microsoft Azure. I must now basically justify to the business why do I need Blue Prism.

It makes it very difficult in terms of their strategy if all the extra products that we want, we have to buy additionally. Whereas, if I compare it to the Microsoft Azure Suite of things, you get all of these features without having to buy them separately as you would need to with Blue Prism. It's a very difficult sell to the business.

I would advise others to go straight to the cloud and not mess around with the on-premise solution. The reason is the on-premise solution will take you six months before you can start to show anything. Going to the cloud is probably a better option to get the results out faster.

I'd rate the solution at a seven out of ten.

One of the most powerful features in Blue Prism is exception handling. It's one of the features that really differentiates it from other platforms.

It is really easy to use; it's user-friendly. 

Also, you only have one database and can consolidate everything, database per environment. I think that helps to have more control, to trace all the data and all the loss, and scale in an easier way.

It is stable and easy to scale.

It is easy to set up as well.

Blue Prism needs to work in a web-based account. I think that Blue Prism will need to have the main features be web-based so that you can control the box in a web-based environment and not in a client's environment.

You need to enter the machine and study the client in that machine to see what happened in the box. In other platforms, you can do that in a web-based environment, which is easier to access.

The OTR can be more powerful.

They also need to have an easy way to have more sessions for Telco machines. 

I started using it five years ago as a developer. It is deployed in cloud and hybrid environments.

The stability is really good.

It's really easy to scale.

If you have problems in production, they have technical support 24/7. They respond quickly and help you resolve the issue that you have.

It is easy to set up. In a position setup, at most it can take eight hours. In a box environment, it can be set up in 10 minutes.

I highly recommend Blue Prism and rate it at nine on a scale from one to ten.

I work with an insurance organization and we are currently using it to automate our back-end office processes. For example, within insurance, you have claims and you have policy owner services, and you have different business units. We are looking at those processes and automating them through Blue Prism robotics.

Mostly we use the Design Studio to develop the automation. It's great. We put them into deployment and have the automated process running. It's essentially the Design Studio for Blue Prism and the entire methodology of delivery that is the most useful or valuable to us.

The solution can scale. 

Technical support is very helpful.

It's not very easy to use. There is some learning curve that you need to manage as an individual.

In the past we have had platform challenges with Blue Prism, like the scheduler functionality doesn't always work as expected and there are content downtimes as well. On the stability, I will probably rate it a little lower than medium.

If they could have process recording and task recording also in place, that will help expedite the delivery for the automation.

I've been using the solution for about six years. It's been a while. 

The stability could be better. The scheduler functionality doesn't always work as expected and there is content downtime as well. It's okay, however, they could work on improving it. 

The scalability is not an issue. Scalability is good. We are using it for around 500 robots, and the scalability is not an issue at all.

In terms of users, we have around 50 odd configurators that actually use Blue Prism on a daily basis. Within the technical team, there you have a few project managers and within each project team, you have a business analyst and a configurator and then, you have a setup process controller who manages the processes.

At this point, we do not intend to increase usage.

Blue Prism provides us with the technical support we need. They even have a monthly catch-up with our team and we are able to raise our technical queries during that time if we have any. There are no issues at all. We've been very satisfied with their level of attention and assistance.

I wouldn't know about the setup process. That's really more for the infrastructure team. I can't comment on it mostly due to the fact I wasn't a part of it.

We have an enterprise-grade license with Blue Prism and it depends upon your requirements. We ask for additional production bots, which is the main parameter for the license cost.

We're customers and end-users.

There are multiple tools in the market for RPA - Blue Prism, UiPath, Automation Anywhere, et cetera. I wouldn't rate it better than anyone else, and yet, I wouldn't rate it less either. It's as good as any other tool. Therefore, every company will need to do its own analysis and select the tool that makes the most sense for them.

I'd rate the solution at an eight out of ten.

I have been using this solution to develop internal web-based applications. Some of the applications are interacting with desktop applications.

It saves time. By automating repetitive tasks, we are able to save a lot of time. There are also fewer human errors.

The credential manager and logs are most valuable. We are using Blue Prism for complex processes because it is easier to troubleshoot in Blue Prism, and the logs are very accurate. It provides the ability to create smaller tasks, which makes it easier to troubleshoot.

Its image recognition or the OCR part should be improved. The quality has improved in the latest version, but some of the handwritten documents are not that accurate. 

Its interaction with the Citrix environment should also be improved. Their technical support should also be improved.

I have been using this solution for at least three years. 

It is pretty stable as compared to other RPA solutions. Its stability also depends on other applications.

Their technical support is not that reliable. They are quite slow, and their response is not that proactive for our questions or issues.

For other RPA tools, you can just search the web for information, but for Blue Prism, there isn't that much information.

It is not hard to install. You just need to design the database. 

Deployment is pretty fast. For deployment within our team, the server is the same, and we just configure it to run on our machine. For deployment outside our team, we just need to install the server and then configure the machines. It is not that complicated.

We did it on our own.

In the Philippines, fewer companies are using Blue Prism because of its cost. I don't know the price, but I know that its price is higher than UiPath.

It has good stability, and it is easier to troubleshoot. We don't have a need to increase its usage because we are currently using it for complex processes, and our number of users isn't going to change.

I would rate Blue Prism an eight out of ten because it has some room for improvement.

We are primarily using the solution to automate the enterprise processes that are so widely used by many staff and where we want to reduce the specific deviation where FTE may be high. 

The solution has been quite stable so far.

The new features that have come out have been great.

So far, the solution has been faultless. We've been very happy with it.

The solution has been very good in terms of helping us automate processes.

If that bot is running 24/7, we have to allocate people 24/7, 24 hours a day. The cost of support can be quite high.

If there was a way that robots could self-heal if they stopped running for whatever reason, that would be helpful.

I've been using the solution for about two years at this point. It's been a while.

We've found the stability to be very good. there are no bugs or glitches. It doesn't crash or freeze. It's reliable.

The solution might be scalable. It depends on the process that we want to automate, actually. It looks to be pretty scalable overall, however.

We only have about 50 users on the solution currently.

We do plan to continue usage.

We don't really use support, It can be expensive. We need it to be 24/7 as our processes run 24/7 and if something goes wrong, we need to have access to them at any time, which means we need to pay more.

That also means we need to have our own staff on 24/7 to make sure the bots are working as they should.

We didn't previously use a different solution. This is our first and only product for the purpose of automation.

The initial setup is pretty straightforward.

The specific developer or team is doing the deployment. Then, we often go live, and after we stabilize, we hand it over to our support team to continue the operation. Overall, we have had around six to eight people for the support portion. It must match the size of the project. Typically, you need two to four people with different roles per project.

We tend to sign two or three-year contracts for licenses. Afterward, we may renew or tender a new company.

We're using the latest version of the solution.

I'd recommend the solution to other companies. That said, companies should venture out and try other tools as well. You want to compare to ensure you're getting a comprehensive solution that covers your needs as an organization.

I'd rate the solution eight out of ten.

We are an independent consulting group.

It is used in a lot of healthcare-related processes, and healthcare manufacturing.

There should be permanence across all of the automation technologies, such as UiPath, Blue Prism, and Automation Anywhere. It would allow the client to have automated processing of manual data work.

Currently, we are automating all of the manual processes. Once you have the bot built, you deploy it and it is obvious that it is going to help the client with reducing the man-hours, leaving them to focus on better quality work.

This is applicable for all RPA, not just Blue Prism.

The development interface is quite easy to work with.

The deployment is easy.

They have OCR technology, but it's not that great.

They need to come up with better OCR technology.

In the next release, the OCR features need to be improved. This is an area that I would love Blue Prism to work on.

I have been using Blue Prism for almost two years.

It is stable and it doesn't break down easily. 

If it is deployed in the right server and based on the requirements, and the comments they have documented on the site, it's pretty stable.

We have not scaled that high for any of our clients yet. We have four or five bots that have been running with no issues.

I have not reached out to technical support, but my teammate has.

It is easy to deploy.

If you are not doing any kind of smoke testing, it can be deployed in less than three days. You can just deploy to the production server minus the testing.

This is an area that I don't have any visibility to. I am not accountable for any kind of licensing and pricing. Our sales team takes care of this.

It is very important that you have a good design in place because it gets tricky when you are building the bots, otherwise, there will be a lot of propping and changing. 

There are many flows needed to build in Blue Prism.

It is always advisable to have a good stable design in place before you build the bot in Blue Prism.

I would rate Blue Prism a seven out of ten.

We have multiple systems here that are integrated. We have our SAP system, and then we have the vendor portals that are running on some web applications. If somebody puts an order in the portal, there used to be some kind of verifications for which we had employed some people, but now, the same verification is done by Blue Prism.  

We have also been using it for automation for invoice verification. We use Blue Prism to do the verification of the scanned invoices sent by people. We are using the latest minus one version of this solution.

Blue Prism is very good at doing background processing. 

As a user, I cannot directly work with the bot. On a daily basis, I use and do some work in Microsoft Excel, which cannot be directly taken into Blue Prism. Our company majorly runs on Microsoft Excel. Everybody has Excel sheets as their working sheets. Therefore, we need a kind of automation to be able to do things with this program. This bot is almost like an invisible staff that works between the servers but not with the users. This bot works well with SAP and things like that, but it doesn't work with Excel sheets. It doesn't work with the bots that we have, and I cannot invoke an RPA right now as a user. It has to be done by an administrator who has better control than me. It needs better integration with Microsoft Excel.

Its price can be improved. It is expensive for us. It should be cheaper for a market like ours. We are based in India.

I have been using this solution off and on for a year.

It is a stable product. On the stability front, we haven't found any issues.

It is scalable, but scaling this product is a little bit expensive for us. We are based in India, and it is not fitting in the budget. To add more bots, we have to put in a lot more money. 

So far, we have automated almost 13 processes. In terms of the number of users, we have our partner and four to five technical people who are being led by a manager. I am from the client's side, and we have three people in our team. So, there are seven to eight people who are working on it.

It is pretty good.

We weren't using any such product previously. We were new to RPA, and this was the product that was chosen by our team. This decision was taken one or two years ago. At that time, I wasn't with this organization.

Blue Prism are our partners, and we did not face any challenges in installation. In a week's time, we were able to develop our first bot.

Blue Prism helped us in installing this.

It is expensive for us. It should be cheaper for a market like ours. We are based in India.

We will keep on using this solution in the near future because we have invested in this, but I wish to go for Automation Anywhere, and down the line, we might be exploring that. It is currently not a fully-grown application, whereas many features in the Automation Anywhere are full-grown automation features.

The Blue Prism sales team gave us a demonstration of the upcoming features a couple of weeks ago. They are coming up with a lot of features that are currently not there. I would recommend this solution only if the features they have planned in the upcoming version are there, and they are stable. Blue Prism currently cannot be compared with other products such as Automation Anywhere and UiPath. The full-grown kind of bot is something that is relevant for RPA use cases, but it is not there right now. It is there on the roadmap, but they have to take care of the stability. Right now, other products have definitely got an edge over this.

Without considering the roadmap and features that they have promised in the next version, I would rate Blue Prism a five out of ten.

We've started to use some of the new features such as translation, cognitive, and we are finding them useful. We are also finding API integrations very useful.

We would like to have something, not particularly within the tool, that gives flexibility to the end-users to schedule the bots themselves. There should be some kind of control room flexibility so that they can go in. We don't have to always keep that centralized with us. 

We would also like to have inbuilt scheduling and resource pooling to distribute the bots on servers from within the platform. I should be able to distribute or orchestrate them internally so that if one bot takes a little longer than planned, it automatically shifts to another server. 

We would also like its price to be lower.

I have been using this solution for about one and a half years.

It is stable.

It is absolutely scalable. We have close to 200 automations written in Blue Prism. We have five to six people who work on this solution.

They're good. We didn't find any issues.

This was our first platform for automation. We have used other tools such as K2, but Blue Prism is the only full-fledged RPA platform that we've used.

The initial setup was easy.

Its price should be lower.

I have heard that UiPath is catching up in a big way and offers a lot of flexibility. You can also evaluate UiPath.

I would rate Blue Prism an eight out of ten.