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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Blue Prism enhances process efficiencies, achieving substantial optimization and reducing human error.
It is highly scalable and robust, supporting complex automation tasks efficiently.
Blue Prism offers great flexibility with integration and customization, allowing seamless configuration with other enterprise applications.
The security standards of Blue Prism are among the highest, ensuring reliable and secure automation processes.
Exception handling is a standout feature, providing powerful capabilities to manage errors effectively.

CONS

Blue Prism lacks proper artificial intelligence and cognitive abilities, which limits its capabilities compared to competitors.
Technical support and customer support for Blue Prism need significant improvement.
There is a high cost associated with Blue Prism, making it expensive to scale and implement compared to other RPA solutions.
The integration with third-party tools and applications like Google Chrome and Oracle ERP is problematic, leading to inefficiencies.
Blue Prism has a steep learning curve and requires highly skilled developers, making it more challenging for users to implement and manage.
 

Blue Prism Pros review quotes

Pavan-Sharma - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Sep 5, 2025
The best feature of Blue Prism that I value the most is the simplicity of their pricing and licensing model, which is easy to understand, and the tool is very robust and stable, particularly in finance where many companies rely on Blue Prism for its reliability and security standards.
Dinesh  P - PeerSpot reviewer
Technical Architect at YASH Technologies
Dec 26, 2025
There are a lot of features in Blue Prism that I find most valuable, not only one feature.
reviewer1308135 - PeerSpot reviewer
Intelligent Automation Lead (RPA & AI) at a tech services company with 501-1,000 employees
May 28, 2025
On a scale of 1-10, I rate Blue Prism a 10.
Learn what your peers think about Blue Prism. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,244 professionals have used our research since 2012.
KP
Technical Lead at DXC Technology
Apr 16, 2026
The features I find most valuable in Blue Prism are the security features and the process flow that is very well designed.
PARTHIBAN A - PeerSpot reviewer
Senior Technical Lead at Happiest Minds Technologies
Aug 5, 2024
We find many of Blue Prism's features valuable. One recent one we're using is Decipher IDP. We're also looking at a couple of other tools and working on proofs of concept. Decipher IDP helps us create templates to extract data from images and PDF files, which is especially useful for processing invoices accurately and feeding that information into our systems.
WayneFillis - PeerSpot reviewer
Robotic Process Automation Manager at South African Reserve Bank
Nov 12, 2024
The main automation feature of Blue Prism is the most valuable.
SZ
Department Chief at IBA Group
May 5, 2023
I find Blue Prism's debugging functionality to be quite useful.
Ajay Nayak - PeerSpot reviewer
Senior Data Engineer at Baxter International Inc.
Dec 28, 2023
Blue Prism provides both on-premises and cloud versions.
Sravan G - PeerSpot reviewer
Senior Project Manager at Resolve Technology, Inc.
Apr 22, 2024
It is a stable solution.
it_user1185339 - PeerSpot reviewer
Robotic Process Automation Consultant at Ernst & Young
Feb 24, 2023
The solution is way more efficient for debugging than other tools.
 

Blue Prism Cons review quotes

Pavan-Sharma - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Sep 5, 2025
In terms of improvements for Blue Prism, I would suggest enhancements in user-friendliness, particularly in searching for features, which currently lags behind competitors.
Dinesh  P - PeerSpot reviewer
Technical Architect at YASH Technologies
Dec 26, 2025
The price of Blue Prism is costly, but I believe the quality should increase.
reviewer1308135 - PeerSpot reviewer
Intelligent Automation Lead (RPA & AI) at a tech services company with 501-1,000 employees
May 28, 2025
I would like to see the interface of Blue Prism refreshed.
Learn what your peers think about Blue Prism. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,244 professionals have used our research since 2012.
KP
Technical Lead at DXC Technology
Apr 16, 2026
The only issue I have found in Blue Prism is an archiving issue once you have a huge database size, so the archiving is quite slow on Blue Prism's side.
PARTHIBAN A - PeerSpot reviewer
Senior Technical Lead at Happiest Minds Technologies
Aug 5, 2024
We've found some challenges with Blue Prism, particularly when interacting with certain applications. The element inspection feature could be improved, especially for more complex applications.
WayneFillis - PeerSpot reviewer
Robotic Process Automation Manager at South African Reserve Bank
Nov 12, 2024
There is a need for a co-management product to manage multiple developers using Blue Prism.
SZ
Department Chief at IBA Group
May 5, 2023
Occasionally, there may be stability issues where certain nodes begin to behave erratically and produce errors.
Ajay Nayak - PeerSpot reviewer
Senior Data Engineer at Baxter International Inc.
Dec 28, 2023
They can add a reporting feature.
Sravan G - PeerSpot reviewer
Senior Project Manager at Resolve Technology, Inc.
Apr 22, 2024
Though Blue Prism has now come up with features like decipher and computer vision, it is still not able to address most of the issues, making it an area of concern where improvements are required.
it_user1185339 - PeerSpot reviewer
Robotic Process Automation Consultant at Ernst & Young
Feb 24, 2023
The UI is more complicated than other tools.