

OpenText Operations Orchestration and Blue Prism compete in the automation space. OpenText holds an edge in pricing and support satisfaction, whereas Blue Prism's robust features justify its higher cost for many users.
Features: OpenText Operations Orchestration seamlessly integrates with IT environments, supports comprehensive automation workflows, and enables efficient incident resolution. Blue Prism is noted for its strong robotic process automation, sophistication in automating complex business tasks, and minimal intervention need. Its capabilities are broader, appealing for complex automation needs.
Room for Improvement: OpenText could improve its user interface integration and reduce the complexity of setting up custom workflows. Enhancing analytics and reporting functionalities would add value. Additionally, better documentation for certain advanced features could assist users. Blue Prism might benefit from simplifying their initial setup process, providing a more intuitive design studio, and enhancing troubleshooting processes. Offering easier integration features for non-technical users and advanced efficiencies in process execution would improve user experience.
Ease of Deployment and Customer Service: OpenText Operations Orchestration's deployment is straightforward, with responsive customer service. Blue Prism requires a more intricate setup but offers extensive documentation and training to mitigate these challenges.
Pricing and ROI: OpenText Operations Orchestration is favored for lower setup costs, offering significant ROI potential through cost-effective automation. Blue Prism, with higher initial costs, delivers substantial ROI as it scales its automation capabilities across operations, making it an appealing choice for those considering long-term gains.
We paid back within less than six months, and our cost for Blue Prism hasn't changed for the last 10 years.
Regarding ROI from Blue Prism, it is evaluated from a business perspective, with break-even timelines generally around six to nine months for large implementations, depending on client size and scale.
I have seen that it is taking almost more than one or two years to see a return on investment.
If we need to learn something about fixing a problem, improving a solution structure, they have something called knowledge management hours, where we can tap into their expertise to improve our processes or find different ways to build our solutions.
My experience with Blue Prism's technical support has been largely positive, with them being very responsive when needed, especially during the early stages of tool evolution.
I would rate the technical support by Blue Prism as eight out of ten, with both products being comparable.
The digital workforce of Blue Prism has pioneered capabilities for scaling digital workforce members based on varied requirements, such as during the tax season when more digital robots are needed in the tax department, showcasing its scaling ability effectively.
Only each bot level logs are possible, which will not help when maintaining one hundred plus or two hundred plus bots.
I would like to see the interface of Blue Prism refreshed.
They don't charge per user or per environment, so you get everything you need included at one fixed cost.
The price of Blue Prism is costly, but I believe the quality should increase.
While the licensing cost is something I haven't checked in a while, I find that although it initially seems costlier than competitors, Blue Prism's licensing model is simpler and proves to be cost-effective over time.
The tool is very robust and, being a pioneer in the sector, it is also very stable, particularly in finance where many companies rely on Blue Prism for its reliability and security standards.
The ability to scale quickly is also valuable, and their support is good in general.
The document extraction feature, Decipher, is also working well recently.
| Product | Mindshare (%) |
|---|---|
| Blue Prism | 4.6% |
| OpenText Operations Orchestration | 0.8% |
| Other | 94.6% |


| Company Size | Count |
|---|---|
| Small Business | 18 |
| Midsize Enterprise | 6 |
| Large Enterprise | 74 |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 2 |
| Large Enterprise | 20 |
Blue Prism is an intelligent, business-developed, no-code automation platform for SaaS deployments as well as for on-premises, public cloud, multi-cloud, and hybrid environments. Unlike other automation technology, Blue Prism combines robotic process automation with expanded artificial intelligence and cognitive capabilities. Blue Prism gives users instant access to the tools you need for building and delegating automations, as well as a digital workforce that is already AI-equipped.
With Blue Prism’s code-free RPA, deployed through use of their Robotic Operating Model, your business can scale efficiently, improve customer satisfaction, reduce costs, and augment its talent to take on new responsibilities. Blue Prism helps to accelerate operational agility and efficiency by making it easy to automate the most important processes. Allocating everyday tasks to your Digital Workforce gives you immediate increased capacity and allows your teams to focus on their strategic goals. In addition, it delivers a return on investment, increases efficiency gains, and can even introduce new revenue streams.
“Workforce of the Future”
Blue Prism’s all-in-one intelligent automation platform consists of:
Reviews from Real Users
Blue Prism stands out for its enterprise-level functionality, which is why many companies choose it over its competitors. PeerSpot users note that the solution is easy to use, stable, and robust scalability-wise. The security is also top-notch. One user pointed out that "One of the most powerful features in Blue Prism is exception handling. It's one of the features that really differentiates it from other platforms." Blue Prism helps businesses with everything from compliance to quality control and error-avoidance.
OpenText Operations Orchestration (OO) automates, integrates, and orchestrates any IT process, on cloud or off. Automate using low-code/no-code workflow authoring options. Integrate with an API rich, extensible platform. Centrally orchestrate powerful, scalable workflows.
With OO you can automate and orchestrate infrastructure automation and IT processes from service fulfillment to incident remediation, cloud service delivery, and disaster recovery.
Operations Orchestration offers the tools needed to provide enterprise wide orchestration capabilities:
Operations Orchestration offers the following components:
We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.