BMC Remedy [EOL] Reviews

We use BMC Remedy Asset Management to create tickets for the help desk when we have new issues.

Remedy is very complex. There is room for improvement with the monitoring server area.

In future releases, I would like the product to be easier to configure and set up. I would also like to have online help.

I have been using BMC Remedy Asset Management for four months.

The solution is stable.

Remedy is a scalable product. We have over 50 users.

The initial setup of BMC Remedy Asset Management was complex.

The solution offers some very good features, however, it is very complex. I recommend Remedy, however, it depends on the needs of the company.

Overall, I would rate BMC Remedy Asset Management an eight out of ten.

I am using BMC Remedy Asset Management for assent and license management.

The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO.

BMC Remedy Asset Management could improve by adding intuitive dashboards.

I have been using BMC Remedy Asset Management for a few months. 

The stability of BMC Remedy Asset Management is good.

BMC Remedy Asset Management is scalable and easy to do. 

I have not contacted support.

The setup of BMC Remedy Asset Management is easy.

We did the implementation and provided the maintenance using approximately five specialists.

The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand.

BMC Remedy Asset Management is a good solution.

I rate BMC Remedy Asset Management an eight out of ten.

I currently work for a telco client, and in this particular situation, the solution is mainly used to manage the telco asset, like cell towers and nodes. I'm a contractor and ITSM consultant. 

The client is mainly trying to use the asset management as a repository more than an asset management tool, and not all the features are currently being used, so it's more like CMDB. When I use it for other clients, I actually like the peer sharing module and receiving assets - those are useful features. I also like their software asset management, that's a great feature.

I think the way the Software Asset Management is designed makes it kind of complicated. It could be more user friendly for admins to manage. It would be helpful if someone who didn't have complete knowledge about the back end forms could manage this feature.

I've been using this solution for close to eight years. 

The stability is good in this solution. 

Scalability of the solution is quite good. There are 20 users for now and most of the assets are created using integration tools. The user only has access to update these assets in the system, in case of any changes and for creating CIUs. 

The customer support is great, maybe that's because I'm with a big client. They really are very good. 

The setup is straightforward, it's fine, but maintaining the compliance reports and the software library is kind of complicated. One admin would be fine for maintenance, it depends on which area of the asset management tool, but the level of knowledge and skills needs to be a little more advanced. 

I believe licensing is quite costly but I don't have the figures. 

I would suggest making an effort to utilize all the available features, because asset management is kind of tricky. It has the connections with other applications in your organization, such as finance, but once you have an ITSM Suite and Asset Management, it's all part of the ITSM Suite, so it's better to have it as a central asset management tool, because you need to connect it with other applications, like incidents and changes and knowledge. I would encourage anyone implementing ITSM Suite with Asset Management, not to use it just as CMBD. Try to explore the features and have it as a centralized asset management tool in your organization.

I would rate this solution an eight out of 10. 

• Management of assets
• The lifecycle of an asset.

Visibility and more control. It was hard to get reports unless by contacting the developer.

Financial aspects, and handling of the life cycle.

Improve the user experience.

With automation, BMC Remedy becomes a much more useful tool for every user. It will simplify handling tasks by providing shortcuts and automating the generation of requests and tickets, including their categorization. This will save time by streamlining categorization and assignment processes.

The pricing could be reduced.

I have been using BMC Remedy for three years.

I rate the solution’s stability a ten out of ten.

500+ users are using this solution daily.
I rate the solution’s scalability a ten out of ten.

I have used ManageEngine, ServiceNow, and Jira. We switched to BMC because of its multi-tenancy functionality, automation, and concurrent license.

ManageEngine provides a more cost-effective solution than others. It offers multiple functions, automation, and various programs, making it a more economical choice with extensive capabilities.

The initial setup takes a few hours and is done by a third party.

I rate the initial setup a seven out of ten, where one is difficult and ten is easy.

The solution is very expensive.

I rate the product’s pricing a nine out of ten, where one is cheap and ten is expensive.

I recommend the solution

Overall, I rate the solution an eight out of ten.

We use the solution for change management, incident management, and problem management.

The solution helps us manage, escalate, and solve incidents. It provides a single platform for all the incidents in our organization. The visibility provided by the tool is the most important feature for us. The tool shows us real-time reports and statuses of the incidents.

The inventory maintenance features must be improved. The tool is very old. The vendor must release a cloud version of the tool.

I have been using the solution for eight years.

The solution is stable.

It is very difficult to scale the solution because it is deployed on-premise. I rate the scalability an eight out of ten.

We have in-house technical support. Sometimes, we had to escalate the issue to the BMC’s support team.

Neutral

The initial setup is easy. I rate the ease of setup a ten out of ten. We could start working with the product without much help.

I did the deployment myself.

Other tools, like ServiceNow, are more powerful.

Overall, I rate the product a seven out of ten.