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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

BotFarm is easy to use and straightforward to deploy, with a strong backend system and valuable features like screen capture and Outlook integration.
BotFarm allows for rapid deployment of multiple bots, which significantly increases productivity and scalability according to business needs.
Portability enables users to reuse bots across different payment systems, enhancing efficiency with minimal maintenance requirements.
BotFarm excels in web automation, screen scraping, integration with third-party solutions, and IQ Bot and web-based automation.
BotFarm effectively increases efficiency and reduces manual data errors, improving data accuracy while supporting SharePoint and Excel automation.

CONS

BotFarm's stability and image processing capabilities need enhancement.
The integration with certain products and support for DevOps and specific environments like Citrix and Linux require improvement.
Improved access to self-service support and 24/7 customer service is needed, as the current support services have declined in quality.
Pricing and licensing schemes could be more competitive and flexible, addressing resource consumption concerns.
OCR and machine learning functionalities must improve for better data accuracy and predictive analysis, especially in interaction with software like Pega.
 

BotFarm Pros review quotes

reviewer1237191 - PeerSpot reviewer
Digital Transformation Specialist at a healthcare company with 501-1,000 employees
Dec 3, 2019
The solution is easy to use and easy to apply.
reviewer1251291 - PeerSpot reviewer
Senior Principal Consultant at a computer software company with 5,001-10,000 employees
Dec 30, 2019
The entire backend system structure is something that I found really valuable.
reviewer1264746 - PeerSpot reviewer
Sr. Director at a financial services firm with 10,001+ employees
Jan 22, 2020
From a solution standpoint, screen capture and tight integration with Outlook are valuable features.
Learn what your peers think about BotFarm. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
it_user1261617 - PeerSpot reviewer
Sr. Solution Support Consultant CMA-CGM Serving Notice Period at CMA CGM
Jan 22, 2020
The solution has very good processes. It's very easy to deploy and has good reviews on it. It offers good automation and the solution has very good developers working on it.
VivekMishra - PeerSpot reviewer
AVP, Technology & Solutions at Cygnet Infotech
Jan 26, 2020
The most valuable feature is the rapid deployment of multiple bots.
SA
Senior Vice President at Inspira Enterprise
Jan 29, 2020
The ability to drag and drop various components and the customizability are good features.
VK
CTO at a consultancy with self employed
Feb 2, 2020
Automation Anywhere has good document extraction features where it can learn patterns.
it_user1327932 - PeerSpot reviewer
Founder at BSDC PTE. LTD.
Apr 19, 2020
They recently released the newest version that has a good program flow, quality, and blueprints that are all good improvements to the automation. They also have good integration with SAP.
Shantanu Chande - PeerSpot reviewer
Lead Project Engineer at Peristent Systems
Jun 8, 2020
The best aspect is the UI, as it is very user-friendly.
reviewer1348335 - PeerSpot reviewer
VP Software Engineering at a tech services company with 501-1,000 employees
Jun 17, 2020
The most valuable feature is the interface, which helps to provide a good user experience.
 

BotFarm Cons review quotes

reviewer1237191 - PeerSpot reviewer
Digital Transformation Specialist at a healthcare company with 501-1,000 employees
Dec 3, 2019
The stability needs to be improved.
reviewer1251291 - PeerSpot reviewer
Senior Principal Consultant at a computer software company with 5,001-10,000 employees
Dec 30, 2019
I would like to have access to self-service support.
reviewer1264746 - PeerSpot reviewer
Sr. Director at a financial services firm with 10,001+ employees
Jan 22, 2020
I would definitely be wanting to see OCR features for improving the solution.
Learn what your peers think about BotFarm. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
it_user1261617 - PeerSpot reviewer
Sr. Solution Support Consultant CMA-CGM Serving Notice Period at CMA CGM
Jan 22, 2020
The solution doesn't have support like they used to. They need support. We have personnel of our own, but sometimes we need assistance beyond our own team.
VivekMishra - PeerSpot reviewer
AVP, Technology & Solutions at Cygnet Infotech
Jan 26, 2020
There should be more support for developing in environments such as Citrix and Linux.
SA
Senior Vice President at Inspira Enterprise
Jan 29, 2020
I would like to be able to access BotForm using a mobile app.
VK
CTO at a consultancy with self employed
Feb 2, 2020
I would like to see more process mining features to give us insight into them before we develop automation.
it_user1327932 - PeerSpot reviewer
Founder at BSDC PTE. LTD.
Apr 19, 2020
The new version is not very stable. Sometimes I can't use the recording sound.
Shantanu Chande - PeerSpot reviewer
Lead Project Engineer at Peristent Systems
Jun 8, 2020
The machine learning needs to be improved so that they perform better in terms of predictive analysis and sentiment analysis.
reviewer1348335 - PeerSpot reviewer
VP Software Engineering at a tech services company with 501-1,000 employees
Jun 17, 2020
The deployment could be made a little bit easier.