BotFarm Reviews

We primarily have different use cases within finance and HR as well as in IT operations.

The solution's dashboards are very helpful to us.

We find the analytics aspect of the solution to be excellent.

The initial setup is pretty straightforward.

We've had a few issues with the APIs.

We have connectivity and integration with pretty much every single tech stack across the table that we have in the world, and there are a few areas that they don't do that well yet. I'd be looking for some improvement there, in terms of their integration with certain products.

I've only been using the solution for six to eight months. It's been less than a year. It hasn't been too long.

The solution is quite stable and very reliable. We haven't had any negative experiences in relation to stability. If doesn't crash or freeze. There aren't bugs or glitches.

We haven't tried to scale the solution just yet. Therefore, I can't speak to how easy or difficult scaling the product may be.

From the perspective of business processes, the product is being used in at least eight to nine different business process areas so far.

We don't have plans to increase usage. I would say from what we had originally anticipated, we are about 20% to 30% usage. It's got a lot of scope for improvement still.

We didn't previously use a different solution.

We didn't find the implementation to be too complex. For us, the setup was simple and straightforward. We really didn't face any issues in that regard.

The deployment itself was also very quick, which was nice.

I maintain the solution myself. You don't need a lot of staff to maintain it.

We actually had Automation Anywhere handle the setup for us. They were quite helpful and very knowledgeable.

I don't have any details in relation to the licensing of the cost of the solution. It's not an aspect of the product I take care of.

I personally did not evaluate other solutions, however, an internal team did. They looked at UiPath, however, they decided on this product instead.

We're just customers. We're using the latest version of the solution right now.

I would recommend the solution to other companies if they are looking at an extensive integration across the tech stack within their organization. I would advise that if a company seriously considers the product, that they speak really clearly with Automation Anywhere. They need to ensure that their company will have the support they need, and if they do, they should consider proceeding. 

Overall, we've been happy with the solution. I would rate it at a nine out of ten.

The best aspect is the UI, as it is very user-friendly. A business user can employ the tool as efficiently as a full developer.

The intelligent and cognitive controls that they offer are helpful.

The machine learning needs to be improved so that they perform better in terms of predictive analysis and sentiment analysis.

The documentation needs to be improved because it does not shed much light on how the product can be used. In general, the support can be improved.

The stability can be improved.

Having the ability to control the system from the cloud would be helpful, rather than setting up the environment locally.

I have been working with BotFarm for between four and six months.

Stability is something that they need to work on.

This is certainly a scalable tool. It is spread throughout the organization and our user count is perhaps in the hundreds. The roles of our users are varied. For example, it is used by the service processing team, and it is also used by the client where the product is implemented. There are also administrators who manage the overall control.

I would rate the technical support a six out of ten, as there is improvement needed.

In terms of RPA, I have experience with both Automation Anywhere and UiPath.

The initial setup is straightforward. I did not look at the cloud-based implementation, but the MSI installer for the on-premises deployment is a quick one. If the firewall and other things are set up correctly then the deployment will take between 15 and 30 minutes to complete.

My advice for anybody who is considering this solution is to have a proof of concept first. It is important because it may be that some of the features required by the client are not included in BotFarm. As this is a very user-friendly product, it can scale into the organization once the PoC is complete.

I would rate this solution a seven out of ten.

We use the solution to automate the use cases for our clients. We have automized the day-to-day work of their order management system.

The main features of the solution are the IQ Bot and web-based automation.

We do have some troubles with the internal software commands, but we have been troubleshooting this bug to fix it.

I have been using the solution within the past 12 months.

I have found the solution to be very stable.

The scalability has been good. We have approximately 300 users using this solution in my organization and we plan to increase the usage.

Overall the support and customer support areas need to be improved.

I have previously used Blue Prism.

The initial setup was complicated. 

We did the implementation and took us three months.

We are on an annual license for the solution and is priced well.

We have evaluated Blue Prism and UiPath before.

I would recommend this solution to others. I would advise any of your new developers to start using it as soon as possible, it will be beneficial for them to get started.

I rate BotFarm ten out of ten.

The primary use case is to use the bot peer-to-peer (P2P) billing. 

We deal with a few customers where we automate billed services for accounts received with invoice, debit and credit notes.

An additional feature that is missing from BotFarm is the ability for complete, AI-driven automation.

Automation can be divided into two types, namely, full automation (does not require human intervention) and semi-automation (requires human intervention). However, most companies are not able to give all their data from their ERP system to perform full automation. There is a missing feature in the software which allows for this solution to be solved.

Additionally, by using AI, I would like the bot to pull reports automatically from the ERP system, but at the moment I have to log into the system to retrieve reports.

Another area that needs improvement is with regards to machine-bound licenses. When installing the solution on a clients laptop or desktop and creating a license, that license is bound to that computer. I cannot use the users ID or password on any other machine.

I have been using the solution for about 8 months and we have developed around six process automations.

The system is stable and very little maintenance is required, assuming the bots process is perfectly designed.

For example, if the interface of the ERP system changes, maintenance would be required to adjust the bot settings to point to moved buttons/features.

I have called customer service three times and the experience has not been good. They do not offer 24/7 support, which forces us to wait till the next working day to solve a problem.

The initial setup is simple. However, creating a bot requires development experience.

The deployment does not take much time, assuming you already have a complete process that has been defined and approved.

The solution was implemented in-house.

It is too expensive and not worth the price.

We used the solution primarily for reconciliations. As a service, it requires matching the debit and credit information for the fund, so it's basically a combination of a custom-built application, integrating with Outlook and with Excel. It functions on the Windows 10 platform.

From a solution standpoint, screen capture and tight integration with Outlook are valuable features. We tried the same TOC with Blue Prism but it was more complicated.

From a simplified perspective, in terms of improvement, we use the bot for the maker position, not for the checker. It's about how well the bot can be utilized. For now, it's not utilized 24/7 because only business clients use it. I would definitely be wanting to see OCR features for improving the solution.

A human brain can easily distinguish between red and blue by looking at the screen. If there's an easy way for the bot to differentiate between the colors without being sequential that would be great.

More integrations with third-party applications would be a great additional feature. 

We've been using BotFarm for the past 18 months. 

It's a stable solution. 

The solution is definitely scalable. The bot is not utilized. We need more business sponsorship to make sure that we can have more projects with bots. We have close to 50 bots in production. And you can just scale it up to what is required. We have between 25-30 projects in the pipeline that we can carry out using Automation Anywhere.

I've been in touch with Automation Anywhere technical support. They've been handy. And they're pretty good when it comes to helping us. I'm satisfied.

We previously used another solution but it was not a fully automated process solution. It required a lot of manual intervention.

I am aware of the initial setup process - we set it up ourselves. It's pretty straightforward. I don't think there's any complexity in the architecture from a UI point of view, sometimes there are slight differences but the setup is straightforward.

We carried out the deployment by ourselves. We also had the robotics process monitoring team setup nearby. The assistance we required related more to the documenting and business process flows.

We evaluated other tools like WorkFusion. 

From a technical standpoint, you need to be careful with the UI application. There might be issues with it in cases where object recognition is going to be tougher. I would definitely look at what the UI interface needs in order to be automated from a UI perspective. Be careful with what you choose. 

I would rate this product a nine out of 10. 

We use BotFarm to mimic human actions because in our organization, there are certain tasks which are time consuming and require a lot of precision with the data. There are repetitive tasks which are automated through BotFarm, so we've set the schedule depending on the requirement, and there are also schedules that are 24/7, based on the requirement and information available. For example, members of the operations team have to pull the data from a website, select the data, input the data, then process the data. All these tasks are now automated through BotFarm.

What I like most about BotFarm is that it's one of the leading RPA products in the market. Very few products focus on robotics today, so I like that BotFarm offers a lot in terms of what general customers expect it to do.

An area for improvement in BotFarm is that the communication between the Control Room and the Bot Client Missions isn't utilized well.

There's also the issue with PCI DSS compliance or certain regulations that require a set of configurations that are not fully supported by BotFarm. The product should be certified or designed according to the required regulations in the finance industry to make it better.

I've been working with BotFarm for four years now.

The latest version of BotFarm is quite stable, and it didn't give us many issues. The previous version of BotFarm had issues, particularly with jobs being triggered but not starting at the scheduled time. Sometimes a job starts, but it's not deployed to the Client Mission, so scheduling in the previous version of the tool isn't as reliable, but with the latest BotFarm version, my team had a better experience.

BotFarm is a scalable solution.

We had some day-to-day issues with BotFarm, so we contacted technical support, and they provided solutions. On a scale of one to ten, I'm rating the technical support for BotFarm an eight.

Positive

We didn't use a different RPA solution apart from BotFarm. We stuck to it because of its pricing and the level of commitment and training that we received from Automation Anywhere.

The initial setup for BotFarm is a little complex because of the two components, Control Room and IQ Bot. It's pretty straightforward to set up Control Room, but it's not the same case with IQ Bot. It only takes around one to one and a half hours for setting up Control Room with proper planning, while setting up IQ Bot takes up to two hours.

An in-house team deployed BotFarm.

I don't have information on how much a BotFarm subscription costs.

I currently work with BotFarm. My company also uses IQ Bot, but it's still in the exploration stage.

I'm an end-user or customer of BotFarm.

Right now, five thousand two hundred people use BotFarm within the company.

The solution isn't that difficult to maintain.

My advice to anyone looking into using BotFarm is that it's the same with other products, and it all boils down to whether you can afford the solution or not.

My rating for BotFarm, particularly its latest version, is nine out of ten.

• We use the solution for automating a noise cancellation process.
  
  
• In our business, we have a certain requirement to gather information from multiple applications in our customer services team, before we can troubleshoot an issue the support engineer has to handle 14 different applications to get the required information. This means the engineer spends approximately 25 minutes getting the required information even before they can start troubleshooting the issue. In the customer support space, we use this solution for automating the gathering of information from 15 disparate applications.
  
  
• In the customer service space, we have three bots and in the finance space, we have one bot.
  
  
• We have a few use cases where we use the bots to essentially increasing efficiency and reducing manual work in different areas.

The most valuable features I have found to be the screen scraping and the integration with third-party solutions.

The user experience could be made a little better with this solution. I find it difficult to find qualified people to be able to use the solution. 

In the future, I would like to see machine learning built in to support marketing use cases.

I have been using the solution within the last 12 months.

Based on my experience, the solution is stable.

I have approximately 47 users using the solution in my organization. Currently, have this solution deployed in one country and in two departments. Next year we plan to increase have the solution operation in three countries and across 14 departments.

I have previously used Blue Prism and UiPath.

The installation is straightforward.

The license of this solution is on an annual basis. The price is fair. However, what we did initially was a POC, but now we are looking at moving from a POC to expanding it out further. I would appreciate some kind of discount.

I have evaluated Blue Prism and UiPath recently.

Those wanting to implement this solution make sure you have a team that can support you. Getting individuals with the qualified skillsets required has proven to be difficult.

I rate BotFarm a seven out of ten.

At this time, we have used BotFarm but our implementation is not in a state that can be consumed and used by anyone. To this point, we have not found the value that we expected from this solution.

We have multiple client-server installations. The majority of our deployments are on-premises, although one of them is cloud-based.

Our primary use cases are across multiple industries including support functions for finance and IT.

I have been trying to use this solution, but I have not found it to be usable.

The entire backend system structure is something that I found really valuable.

I think that the governance framework is completely missing from this solution and something needs to be done about it. Other products are ahead of BotFarm in this regard.

Having the validation of the bots is something that can be improved.

Pricing for this solution can be better.

I would like to have access to self-service support.

We are currently evaluating BotFarm. I have not used this solution to a great extent, but perhaps ten to fifteen times over the past twelve months.

This solution is stable if you rate this entire platform.

The robots seem to be scalable. We have been successful in scaling to the requirements that we have. We are planning to increase our usage.

My team has not been in contact with technical support.

We did not use another solution prior to this one.

The initial setup is not simple, for sure. It is of medium complexity.

We are still struggling in certain areas because we have not been successful. Our deployment took approximately 20 to 40 days, I would say.

We implemented this solution ourselves.

We are currently evaluating many products, setting up a CoE for each one to evaluate their worth.

I am hoping that once the entire concept of 2019 BotFarm is released, they will have a proper structure of monetization in place. We are hoping that the bots would be much more value-driven rather than just showcase capabilities.

My advice for anybody who is implementing this solution is to understand the scalability, number one. They need to know what they are looking for. Then, user requirements are important. We've tried the lifecycle of the bots for research and we've found that you need to align it and integrate it with the insights from the performance engine, which is behind the scenes and gives insights from the bots.

From the holistic standpoint of the product offering, there are a lot of things that need to be done. I don't think that the platform really enables you to do the structuring and handle business use cases in a seamless manner. Anybody should be able to pick this up and find insights. Right now, this is a micromanagement-based product.

I would rate this solution a six out of ten.