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reviewer1264746 - PeerSpot reviewer
Sr. Director at a financial services firm with 10,001+ employees
Real User
Jan 26, 2020
Has good screen capture and tight integration with Outlook features
Pros and Cons
  • "From a solution standpoint, screen capture and tight integration with Outlook are valuable features."
  • "I would definitely be wanting to see OCR features for improving the solution."

What is our primary use case?

We used the solution primarily for reconciliations. As a service, it requires matching the debit and credit information for the fund, so it's basically a combination of a custom-built application, integrating with Outlook and with Excel. It functions on the Windows 10 platform.

What is most valuable?

From a solution standpoint, screen capture and tight integration with Outlook are valuable features. We tried the same TOC with Blue Prism but it was more complicated.

What needs improvement?

From a simplified perspective, in terms of improvement, we use the bot for the maker position, not for the checker. It's about how well the bot can be utilized. For now, it's not utilized 24/7 because only business clients use it. I would definitely be wanting to see OCR features for improving the solution.

A human brain can easily distinguish between red and blue by looking at the screen. If there's an easy way for the bot to differentiate between the colors without being sequential that would be great.

More integrations with third-party applications would be a great additional feature. 

For how long have I used the solution?

We've been using BotFarm for the past 18 months. 

Buyer's Guide
BotFarm
January 2026
Learn what your peers think about BotFarm. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
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What do I think about the stability of the solution?

It's a stable solution. 

What do I think about the scalability of the solution?

The solution is definitely scalable. The bot is not utilized. We need more business sponsorship to make sure that we can have more projects with bots. We have close to 50 bots in production. And you can just scale it up to what is required. We have between 25-30 projects in the pipeline that we can carry out using Automation Anywhere.

How are customer service and support?

I've been in touch with Automation Anywhere technical support. They've been handy. And they're pretty good when it comes to helping us. I'm satisfied.

Which solution did I use previously and why did I switch?

We previously used another solution but it was not a fully automated process solution. It required a lot of manual intervention.

How was the initial setup?

I am aware of the initial setup process - we set it up ourselves. It's pretty straightforward. I don't think there's any complexity in the architecture from a UI point of view, sometimes there are slight differences but the setup is straightforward.

We carried out the deployment by ourselves. We also had the robotics process monitoring team setup nearby. The assistance we required related more to the documenting and business process flows.

Which other solutions did I evaluate?

We evaluated other tools like WorkFusion. 

What other advice do I have?

From a technical standpoint, you need to be careful with the UI application. There might be issues with it in cases where object recognition is going to be tougher. I would definitely look at what the UI interface needs in order to be automated from a UI perspective. Be careful with what you choose. 

I would rate this product a nine out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1412892 - PeerSpot reviewer
Vice president at a financial services firm with 10,001+ employees
Real User
Top 10
Sep 3, 2022
Process automation software used to anticipate how many bot runners are needed to solve a case
Pros and Cons
  • "The most valuable feature of BotFarm is the fact that we can use escalations when we need more computer power to fulfill all embargo that we receive in one day."
  • "Normally we need to monitor the solution using an AWS console and the control room. We would like to have a standardized dashboard to see all the information in one place."

What is our primary use case?

We have several bots in Colombia. We can't anticipate how many bot runners we need to use to solve one use case. This is what BotFarm is used for.

What is most valuable?

The most valuable feature of BotFarm is the fact that we can use escalations when we need more computer power to fulfill all embargo that we receive in one day.

What needs improvement?

Normally we need to monitor the solution using an AWS console and the control room. We would like to have a standardized dashboard to see all the information in one place. 

For how long have I used the solution?

I have been using this solution for three years. 

What other advice do I have?

I would rate this solution a ten out of ten. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
BotFarm
January 2026
Learn what your peers think about BotFarm. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
SantiagoMartinez - PeerSpot reviewer
VP of Transformation & Innovation at a outsourcing company with 10,001+ employees
Real User
Jul 20, 2022
Productivity increased far more than thirty percent with this solution
Pros and Cons
  • "Productivity increased far more than thirty percent."
  • "The discovery suite that they just acquired could be included."

What is our primary use case?

Lots of different use cases, such as front office customer experience, repetitive tasks, multi-login screens, document processing, and screen notification.

How has it helped my organization?

We have been solving a lot of our productivity issues in different areas. And of course, in the core business. Productivity increased far more than thirty percent.

What is most valuable?

I can not think of just one the whole solution is very good. Maybe because it is user-friendly.

What needs improvement?

The discovery suite that they just acquired could be included. The more I think, maybe it's going to be targeted to be integrated with the process discovery piece, after the acquisition of FortressIQ.

For how long have I used the solution?

I have been using BotFarm for the past five years.

What do I think about the stability of the solution?

BotFarm is very stable from our experience.

What do I think about the scalability of the solution?

The has been proven to be effective and we are building bots every day now.

How was the initial setup?

The initial setup it was simple and deployed in less than two months.

What was our ROI?

We have seen a return on investment in less than six months from the time we started using it.

What other advice do I have?

I would recommend BotFarm an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1468062 - PeerSpot reviewer
Senior RPA Developer at a tech services company with 201-500 employees
Real User
Oct 28, 2021
Automates all repetitive tasks
Pros and Cons
  • "The most important feature of BotFarm is web automation."
  • "The CL command poses an issue during the process of data conversion, accuracy, data loss and the assessment of certain data as false."

What is our primary use case?

We utilize the solution for automation of all repetitive tasks.

What is most valuable?

The most important feature of BotFarm is web automation. 

What needs improvement?

The CL command poses an issue during the process of data conversion, accuracy, data loss and the assessment of certain data as false.

This said, IT has been very good in evolving the tool and it is doing so on a weekly or monthly basis.

For how long have I used the solution?

We have been using BotFarm for under 12 months, although not as an end user but in the context of working on the client's interface version. 

What do I think about the stability of the solution?

When it comes to stability, I prefer Automation Anywhere or UiPath, which is simple to code and to handle and has an easily obtainable platform. It has a much simpler deployment and configuration process and the tool can be easily acquired. 

What do I think about the scalability of the solution?

We have not yet tried to expand the usage of the solution. This is a decision which must be made by management. 

How are customer service and support?

Last year I faced a problem and, subsequently, raised a ticket. The support team is great and they helped me to resolve the issue within three or four days. 

How was the initial setup?

I found the deployment to be very simple. 

What's my experience with pricing, setup cost, and licensing?

The licensing is generally on a yearly basis, although this can vary depending on the needs of the client. I am very happy with the pricing.

Which other solutions did I evaluate?

Prior to choosing the solution, we did consider alternatives. However, we found them to be overly expensive, so we decided to go with Automation Anywhere, with whom we are now partnered. 

What other advice do I have?

Our team consists of around 15 people. 

I recommend the use of Automation Anywhere, although version 11.3.5 should be chosen, as it contains certain new commands for automation in respects of the share purchase agreement. Automation Anywhere constitutes the latest version and the addition of extra commands makes things much simpler. The previous version required one to automate via scripting and the use of MetaBot. 

I rate BotFarm as an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Automation Project Manager at a performing arts with 10,001+ employees
Real User
Sep 3, 2021
Simple automation, easy installation, and very stable
Pros and Cons
  • "One of the most valuable features is the solution's simple automation regarding object cloning and strings variables."
  • "The solution automation is incapable of interacting with our Pega software application development. It is based on the nested table concept and it is unable to read these tables. Several projects have been put on hold because of that."

What is our primary use case?

The primary use of the solution is for automation. 

What is most valuable?

One of the most valuable features is the solution's simple automation regarding object cloning and strings variables. 

What needs improvement?

The solution automation is incapable of interacting with our Pega software application development. It is based on the nested table concept and it is unable to read these tables. Several projects have been put on hold because of that. 

In the next release, the solution could be more interactive with other CRM applications, such as Pega or Salesforce functions. 

For how long have I used the solution?

I have been using the solution for approximately four years. 

What do I think about the stability of the solution?

The solution is very stable. We have not encountered any issues. 

Which solution did I use previously and why did I switch?

We use Pega solutions.

How was the initial setup?

The installation of the solution was very easy. 

What's my experience with pricing, setup cost, and licensing?

The solution prices are expensive. It would be more beneficial for customers to lower the pricing. 

What other advice do I have?

I rate BotFarm an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1468062 - PeerSpot reviewer
Senior RPA Developer at a tech services company with 201-500 employees
Real User
Jun 25, 2021
Plenty of features, cuts down on repetitive tasks, and priced well
Pros and Cons
  • "The most valuable features are the portals for extracting data from PDF files, appending data to SAP, automating the SAP, downloading reports, and mapping and creating the reports accordingly to your requirements."
  • "The OCR command needs to improve. This feature is used to convert the extracted data from an image file. While converting this file I was facing a lot of issues with the data because it was getting lost and some of the data which was extracted was mismatched. The data loss was rated as a nine and the data accuracy was a massive decrease and was up to 80%."

What is our primary use case?

We are using the BotFarm tool to automate any repetitive task to fulfill our client's requirements.

How has it helped my organization?

This has improved my organization by cutting down on repetitive tasks that now can be automated.

What is most valuable?

The most valuable features are the portals for extracting data from PDF files, appending data to SAP, automating the SAP, downloading reports, and mapping and creating the reports accordingly to your requirements. 

The solution is great to automate any repetitive tasks, which you might do on a daily basis. For example, the organization may need to be generating invoices or extracting data from PDF files daily. It is very versatile in what you can automate.

What needs improvement?

The OCR command needs to improve. This feature is used to convert the extracted data from an image file. While converting this file I was facing a lot of issues with the data because it was getting lost and some of the data which was extracted was mismatched. The data loss was rated as a nine and the data accuracy was a massive decrease and was up to 20%.Data extracted from ocr some times is mismatched or in accurate.

For how long have I used the solution?

I have been using this solution within the last 12 months.

What do I think about the stability of the solution?

The solution is reliable and stable.

What do I think about the scalability of the solution?

BotFarm is highly scalable. We can integrate many applications, tools, and packages. In the new release of this solution, we can create our own packages and integrate them which is a very useful feature.

We have approximately 50 employees using this solution in my organization and are planning to increase the number of developers.

How are customer service and technical support?

The technical support is very good and responsive. They have a help portal that is very clear and easy to use. Recently, I raised a ticket because I was not able to send an email, and the agent contacted me on the very same day a few hours later. My ticket was set to high priority and they were able to resolve the issue that same day. The support team is great and very coordinated.

You have the Automation Anyway University where you can download tools. If you have any problems you can search on the Automation Anywhere portal by completing a submission form and you will receive the information that you need.

How was the initial setup?

It is very straightforward to install. It very simple, a person with no IT background can easily do the installation and use the platform.

What about the implementation team?

We did the implementation of the solution.

What's my experience with pricing, setup cost, and licensing?

There is a license for this solution and it is on an annual basis. I am satisfied with the price.

Which other solutions did I evaluate?

We have evaluated other solutions, such as Blue Prism. We went with Automation Anywhere with BotFarm integrated mainly because it was cheaper.

What other advice do I have?

I am using Automation Anywhere which BotFarm is integrated and comes as a package.

In this era, every large company is trying to implement ways to automate their processes using any Robotic Process Automation (RPA) tool. Automation Anywhere comes highly recommended in the market as being very reliable. 

I would recommend this solution to others.

I rate BotFarm a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
it_user1584192 - PeerSpot reviewer
Senior Software Engineer at a tech services company with 1,001-5,000 employees
Real User
May 23, 2021
A stable solution for creating, deploying, and managing bots
Pros and Cons
  • "The record option and the OCR technology have been great."
  • "Although I like the OCR technology, it could still be further improved."

What is our primary use case?

We use this solution for multiple purposes. Some are web-based and others are Oracle or QAD-based. 

Within our organization, there are roughly 10 to 15 employees using this solution. 

Currently, it's being used extensively. In the future, we plan on expanding our use of this solution even further.

What is most valuable?

The record option and the OCR technology have been great. 

What needs improvement?

Although I like the OCR technology, it could still be further improved. 

For how long have I used the solution?

I have been using Bot Farm for three years. 

What do I think about the stability of the solution?

This solution is quite stable; it's really easy to use. 

How are customer service and technical support?

The technical support is quite responsive. 

How was the initial setup?

The initial setup was straightforward. 

What's my experience with pricing, setup cost, and licensing?

The licensing is on a monthly basis. 

What other advice do I have?

BotFarm by Automation Anywhere is great for building bots. Overall, on a scale from one to ten, I would give BotFarm a rating of eight. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Consultant at a tech consulting company with 1-10 employees
Real User
Apr 27, 2021
Very stable and rugged, easy to use, and reduces time, but needs better UI, support, and flexibility
Pros and Cons
  • "It is easy to use and very stable. It is a rugged product, and it doesn't break so easily."
  • "Its UI could be made better. It should also be more flexible. Currently, it is more rigid, and a little more flexibility is required. Their technical support should also be better. We are not very happy with their technical support. Its price is also quite high as of now. They should improve its price. Its setup should also be made easier. It is quite complex to set it up. Even though we were able to set it up a little fast because we had done something similar earlier, but it has a very complex setup. It is extremely resource-hungry. If they can make it a little light on resources, that would also be useful."

What is our primary use case?

We are using it mostly for financial applications, payroll processing, attendance processing, and expense processing.

How has it helped my organization?

The payroll processing used to take about a week's time earlier. Now, that has got reduced to one day. We are seeing this kind of reduction everywhere. There is at least a five or ten times reduction in the amount of time, and more people are free to do something else. 

It has also helped a lot in the current situation where people are working from home. We are able to launch the bot from anywhere and get the work done.

What is most valuable?

It is easy to use. The learning curve was quite smooth. 

It is also a very stable and rugged product. It doesn't break in the event of increased load. Even in case of load bursts, the AA platform was able to deliver seamless service. 

What needs improvement?

Its UI could be made better. It should also be more flexible. Currently, it is more rigid, and a little more flexibility is required.

Their technical support should also be better. We are not very happy with their technical support. Its price is also quite high as of now. They should improve its price.

Its setup should also be made easier. It is quite complex to set it up. Even though we were able to set it up a little fast because we had done something similar earlier, but it has a very complex setup.

It is extremely resource-hungry. If they can make it a little light on resources, that would also be useful.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

We haven't tested it for scalability because our operations are pretty small. It is a small deployment, and for our current workload, it is working quite fine. We have five or six bots, and the number will increase over a period of time. We would like to bring in more processes and use IQ Bots for some intelligent stuff, such as for reading handwritten documents. We would like to use IQ Bots, especially for invoice processing.

In terms of users, our finance and HR teams are using it. We have about 10 to 12 users.

How are customer service and technical support?

We are not very happy with their technical support. Their support should be improved.

How was the initial setup?

The initial setup was quite complex, but since it has been set up, it is fine. It took a little more than a week. Its setup should be made easier.

What's my experience with pricing, setup cost, and licensing?

Its price is quite high as compared to other solutions, but it has a lot of features and good stability. They should reduce its price.

What other advice do I have?

If you have a good use case, you should go ahead and use it. Ultimately, it depends on whether you have a good use case.

I would rate BotFarm a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user