We use this solution for automating manual tasks.
VP Software Engineering at a tech services company with 501-1,000 employees
Easy to deploy and a good user experience, with helpful community support
Pros and Cons
- "The most valuable feature is the interface, which helps to provide a good user experience."
- "The deployment could be made a little bit easier."
What is our primary use case?
What is most valuable?
The most valuable feature is the interface, which helps to provide a good user experience.
It is very easy to deploy.
What needs improvement?
The deployment could be made a little bit easier.
An automated telephone support system would be helpful.
For how long have I used the solution?
I have been using BotFarm for a few months.
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BotFarm
April 2025

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What do I think about the stability of the solution?
We haven't had any trouble with stability.
What do I think about the scalability of the solution?
This is a scalable solution.
We have ten or eleven people using this solution. Right now, they are admins and developers, as we have not given access to end-users yet.
How are customer service and support?
I haven't had a chance to interact with technical support yet. The community support is good.
How was the initial setup?
In terms of difficulty, I would say that the initial setup is in the middle. It is not too complex, yet not too simple, either. It took us about two days to deploy, which included performing the discovery and applying it.
What's my experience with pricing, setup cost, and licensing?
The pricing model could be simplified.
What other advice do I have?
Automation Anywhere is the leading RPA solution right now.
At this point, it is too early for me to officially recommend it. However, at this moment, based on what I have seen so far, I recommend it.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

AVP, Technology & Solutions at Cygnet Infotech
Good technical support and supports rapid deployment of multiple bots
Pros and Cons
- "The most valuable feature is the rapid deployment of multiple bots."
- "There should be more support for developing in environments such as Citrix and Linux."
What is our primary use case?
We are a service provider and this is one of the solutions that we offer for our clients.
What is most valuable?
The most valuable feature is the rapid deployment of multiple bots.
What needs improvement?
It should be easier to create an environment for bots to operate in.
There should be more support for developing in environments such as Citrix and Linux.
For how long have I used the solution?
I have been working with BotFarm for about two years.
What do I think about the scalability of the solution?
Scalability for BotFarm is great.
How are customer service and technical support?
We are satisfied with the technical support from Automation Anywhere. They have been helpful in solving issues, including while we are implementing BotFarm.
Which solution did I use previously and why did I switch?
I have been familiar with RPA for four or five years and BotFarm represents a big step forward. Other companies are running basic RPA, whereas, with this solution, you can move towards digitalized management instead of working with a single bot.
How was the initial setup?
The initial setup is pretty straightforward for people who are familiar with Automation Anywhere products. However, for people without that know-how, it can be complex.
We did have some technical issues through our implementation, but the support team is quite helpful.
The length of time required for deployment depends on the environment, but the average is between one and two weeks.
What other advice do I have?
Overall, this is a pretty good product and nobody else in the market is providing RPA at this level.
I would rate this solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
BotFarm
April 2025

Learn what your peers think about BotFarm. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
846,617 professionals have used our research since 2012.
Managing Director at a tech services company with 201-500 employees
User-Friendly, good Excel automation, easy to install, and has good support
Pros and Cons
- "The most valuable features of this solution are the Excel automation and support for SharePoint."
- "The pricing of this product could be better."
What is our primary use case?
Our primary use case is to extract data from websites.
What is most valuable?
The most valuable features of this solution are the Excel automation and support for SharePoint.
The interface is user-friendly.
What needs improvement?
The pricing of this product could be better.
For how long have I used the solution?
I have been using BotFarm for three years.
What do I think about the stability of the solution?
It's a stable product. We have not experienced any issues.
What do I think about the scalability of the solution?
We have not explored scalability yet. We have 10 people who are using this solution in our organization.
How are customer service and technical support?
Technical support is good.
How was the initial setup?
The initial setup was straightforward.
Deployment is quite quick.
What's my experience with pricing, setup cost, and licensing?
Licenses are paid on a yearly basis and the cost is quite high.
Which other solutions did I evaluate?
We also evaluated the Blue Prism.
What other advice do I have?
I would recommend this solution to anyone who is interested in using it.
I would rate BotFarm an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Digital Transformation Specialist at a healthcare company with 501-1,000 employees
Good pricing and easy to apply, but stability needs improvement
Pros and Cons
- "The solution is easy to use and easy to apply."
- "The stability needs to be improved."
What is our primary use case?
We primarily use the solution for our internal stations.
What is most valuable?
The solution is easy to use and easy to apply.
What needs improvement?
The stability needs to be improved.
For how long have I used the solution?
I've been using the solution for three months.
What do I think about the stability of the solution?
The solution needs improved stability.
What do I think about the scalability of the solution?
The solution is very scalable.
How are customer service and technical support?
Technical support is very good.
Which solution did I use previously and why did I switch?
We didn't use a different solution. This is the first evaluation we did and we decided to go with it.
How was the initial setup?
Deployment took about a month and a half because it's a controlled pilot that we're running, so we weren't officially signed up with authorization in Europe.
What's my experience with pricing, setup cost, and licensing?
The pricing is very good. I'd actually pay a higher price; I think it's worth more.
They have another retention fee that compensates for the standard licensing fee. There is another that can extract fees as well.
What other advice do I have?
We're using the enterprise version of the solution and an unfinished deployment model.
I'd rate the solution six out of ten. To give it a higher rating, the solution needs to boost its public services and machine capabilities.
In terms of advice, I'd give to others considering implementation, I'd say that they need to trust the methods. Consider things early to find the gaps properly.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: April 2025
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