BotFarm Reviews

We are technically using it for the retail and the businesses that we have. We use it in the finance operations for the retail business, where the invoices are processed and updated in the ERP system.

The solution is useful in procurement areas in telecom and healthcare. Basically, wherever there's a POC, where the manual work can be eliminated without any intelligence, the solution is very helpful.

The solution is a bit higher on the pricing side. The prices could be more competitive or more reasonable or charge on a per-need basis. That would be more helpful instead of packaging it as a complete solution.

It would be ideal if the solution offered more language options, such as Arabic.

I've been using the solution for close to one year at this point.

The solution is very stable. We don't have issues with bugs or glitches. It doesn't crash or freeze. It's reliable and works well.

The solution is scalable. However, in terms of some areas on the language front, it's not that scalable. For me, I mostly work in the Middle East region and my customers are primarily Middle-Eastern. Arabic is the language the business works in. That is where I have a huge resistance from the business side, as the product doesn't support the Arabic language.

The technical support is very good. Typically we go to our partners and they are able to easily assist us. We're satisfied with the level of service we receive.

The initial implementation typically starts straightforward and then can get complex. 
The cloud platform, for example, has a pretty easy system. However, as you build up the system, as you scale up and further add more features to it, it becomes a little bit more expensive, complex, and bulky.

The solution is pretty expensive as it comes as a bundle or a package and we're forced to buy everything instead of just working with the parts we need when we need them. For smaller companies, this may be difficult, as they might not have the budget to pay for everything upfront.

We're business partners with Automation Anywhere.

In our factory, we do not work hands-on on the development tasks or the day-to-day activity. I tend to supervise and manage the RPA programs.

I'd recommend the solution. It's a good application, and it's a stable one. As a company, if you feel that your ROI is pretty high and with Automation Anywhere you are able to achieve the desired ROI that you are looking for, then I would definitely say Automation Anywhere is a very good solution to adopt.

Overall, I would rate the solution eight out of ten.

We use BotForm for predicting the suppliers for a particular client. There are multiple suppliers and we have to find the ones who are coming under the Middle Market and Public Labor Department. There are some criteria, and we use that together with the Bot to trace all of the PDF documents and webpages to see if there are any suppliers in those categories.

The most valuable features are PDF extraction and emailing.

The bot insight feature is very helpful.

When somebody is just learning this product it can be difficult for them to understand, so improvements to the user interface would be helpful. It would be nice if people could understand it right from the beginning.

In the future, I would like to see a feature for real-time chat with the support team.

I have been working with BotFarm for about one year.

We have found it to be stable, with no breakdown at any point. It is sustainable, as well.

The scalability is good. We have been able to scale out without any problem.

We use both the community and the support team. When we create a ticket, they are very helpful. They respond quickly and there is no lag at all with the back and forth calls. They are friendly and helpful all of the time, and they fix the problem.

We use both Automation Anywhere and UiPath. We began working with Automation Anyway but for some clients, we use UiPath.

One of the advantages of Automation Anywhere is that the Bot Insight feature is built-in. It is very useful. With UiPath, it is a separate install and it is tricky to play around with, compared to Automation Anywhere, where it is very easy.

I have seen that bots run faster in Automation Anywhere than they do in UiPath.

UiPath is less expensive than Automation Anywhere.

The initial setup is simple and straightforward.

The ROI is really good.

We pay approximately $15,000 USD per year.

We use BotForm for automating some of our manual tasks.

The most valuable feature is the ease of deployment.

The image processing capabilities definitely need to be improved.

We have had trouble automating processes running on Windows Server 2016. It seems to be related to integration with the Office tools, but I cannot 100% confirm this.

Technical support can be improved.

We have been working with this software for approximately one year.

I would say that it is stable. We have just recently started using it on a daily bases and it seems to work as expected in 80% to 90% of the cases.

There are several areas involved with using BotFarm including those working with infrastructure, technical people, and other areas. This makes it difficult to judge how many people we have that are using it. For example, there are managers that monitor the core configuration, either on a full-time or a part-time basis.

We have between 10 and 20 bots running at this point and we are adding more.

The support team has a dedicated relationship manager, who is attached to our organization. We have the ability to raise tickets as a partner. At the same time, I can't say that support is great but we can manage.

It is no different than support with other vendors, such as IBM, where it depends on how high you escalate the ticket. At a very high level, they respond, then after a few months, they slow down again and take their own time. It is part of the cycle.

There are not many challenges when setting up this solution, and there is a good amount of documentation to go with it.

We had assistance from the consultants for our deployment.

I would rate this solution a seven out of ten.

We use this solution for automating manual tasks.

The most valuable feature is the interface, which helps to provide a good user experience.

It is very easy to deploy.

The deployment could be made a little bit easier.

An automated telephone support system would be helpful.

I have been using BotFarm for a few months.

We haven't had any trouble with stability.

This is a scalable solution.

We have ten or eleven people using this solution. Right now, they are admins and developers, as we have not given access to end-users yet.

I haven't had a chance to interact with technical support yet. The community support is good.

In terms of difficulty, I would say that the initial setup is in the middle. It is not too complex, yet not too simple, either. It took us about two days to deploy, which included performing the discovery and applying it.

The pricing model could be simplified.

Automation Anywhere is the leading RPA solution right now.

At this point, it is too early for me to officially recommend it. However, at this moment, based on what I have seen so far, I recommend it.

I would rate this solution an eight out of ten.

They recently released the newest version that has a good program flow, quality, and blueprints that are all good improvements to the automation. They also have good integration with SAP. 

It's also easy to run scripts from the EBS.

The new version is not very stable. Sometimes I can't use the recording sound. 

They should improve the community. It should have a download version instead of every time needing to deploy through the SAS system something new. It's time-consuming. 

I have been using BotFarm for the past year. 

The software is overall stable. 

It's easy to scale. We provide this solution to SMBs. They have around 500 employees but 50 in the office.  

We recommend that it gets used daily. 

I have contacted their support. We have a relationship with them in China. Their support is okay. I am satisfied with them. 

I prefer Automation Anywhere to UiPath. 

It's easy to set up. To get it installed and ready to work takes less than one hour. 

It is a good solution. I would recommend it. 

I would rate it an eight out of ten. To make it a ten it should be more user-friendly. The community version should also be more stable. It should allow the user to directly download and install without the need to deploy through the SAS system. 

They should also have more video material and guidelines. 

BotFarm is a group of bots running on the Automation Anywhere platform.

We have a banking and invoicing system and this solution is used for the automation of operations. It includes day to day invoicing and bank-related activities. We do not have anything complicated in the data extraction.

This solution gives us the ability to switch between Chrome and IE.

Automation Anywhere has good document extraction features where it can learn patterns.

The user interface is fine.

The community forums can be improved a little bit because they have mixed solutions or discussions with respect to some ideas.

I would like to see more process mining features to give us insight into them before we develop automation.

We have been using this solution for the past three months.

Compared to the other automation products that we have seen, stability is good.

We have not had to scale this solution yet.

Technical support is really good. When we have had issues, they have been able to help us. They gave us several solutions based on the challenges that we were facing. 

The initial setup was pretty basic. We do not need a complicated setup here for the moment.

I installed this solution myself.

Initially, we were thinking about using another vendor but decided to stay with Automation Anywhere.

My advice to anybody who is implementing this solution is to carefully consider what it is that you need to do because it requires planning. With the correctly planning, the RPA deployment will be stable.

I would rate this solution an eight out of ten.

We have some processes in HR and finance that we are automating. Examples of this are finding bills and then creating bonus reports for employees. Another example is invoice processing.

The most valuable feature is the user-friendliness.

The ability to drag and drop various components and the customizability are good features.

The web interface that was introduced in the recent version helps because you are not dependent on any particular system. You can just open it on the website and work on the application.

I would like to be able to access BotForm using a mobile app.

I think that customization can be further improved.

IQ Bot, used by BotFarm, needs to be improved with respect to being able to read handwritten documents using the OCR. An example of this is reading signatures.

We have been using BotFarm for the past year.

BotFarm is relatively stable.

This solution is easy to scale. We have four people who are using it on an occasional basis. It is usually run weekly or bi-weekly. This usage will increase as we include more processes.

We have not been in touch with technical support since the installation.

We did not use another RPA solution prior to this one.

The initial setup was of medium complexity. I would say it took us some time to get started because we had to first satisfy the hardware requires such as RAM. It took at least a week to install and deploy because our system was not compliant with the requirements, and necessitated upgrading it first.

We did the implementation ourselves, although we sought some help from Automation Anywhere. We had some consultation over the phone.

There are a couple of developers here who were working on it during the installation, but one person is sufficient to maintain it. Either a developer or an engineer can take care of the maintenance.

Our licensing costs are approximately $3,000 USD annually. There are no costs in addition to the standard licensing fees.

We also evaluated UiPath, but ultimately chose to use Automation Anywhere and BotFarm.

This is a product that I recommend and we will be moving to the cloud version in the future.

My advice to anybody who is considering this solution is to first check your prerequisites in terms of hardware and system requirements that are needed for the installation. This is important.

I would rate this solution an eight out of ten.

We are a service provider and this is one of the solutions that we offer for our clients.

The most valuable feature is the rapid deployment of multiple bots.

It should be easier to create an environment for bots to operate in.

There should be more support for developing in environments such as Citrix and Linux. 

I have been working with BotFarm for about two years.

Scalability for BotFarm is great.

We are satisfied with the technical support from Automation Anywhere. They have been helpful in solving issues, including while we are implementing BotFarm.

I have been familiar with RPA for four or five years and BotFarm represents a big step forward. Other companies are running basic RPA, whereas, with this solution, you can move towards digitalized management instead of working with a single bot.

The initial setup is pretty straightforward for people who are familiar with Automation Anywhere products. However, for people without that know-how, it can be complex.

We did have some technical issues through our implementation, but the support team is quite helpful.

The length of time required for deployment depends on the environment, but the average is between one and two weeks.

Overall, this is a pretty good product and nobody else in the market is providing RPA at this level.

I would rate this solution an eight out of ten.