- Policies
- Audit feature
- Warning mode policy
- APM
Security Consultant at a consultancy with 51-200 employees
Allowed us to comply with international security standards
What is most valuable?
How has it helped my organization?
Application suite was installed to bring in compliance with international security standards like ISO 27001 and SAUX
What needs improvement?
Integration with other applications and easier log management via automated procedures. Also needs an easier way to be able to segregate app admin duties.
For how long have I used the solution?
Integration of CA AC at first and then APM/ELM/PMDB was initiated in 2008 and finalized stage was in 2012 for a major telecom provider.
As I implemented the additional tools, I would rate ELM as 6/10, and PMDB 8/10.
Buyer's Guide
Broadcom DX Application Performance Management
May 2025

Learn what your peers think about Broadcom DX Application Performance Management. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
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What was my experience with deployment of the solution?
In earlier versions like 8.5 and 12 we ran into many incompatibility problems while a lot of other problems existed with JBOSS and assigned certificates.
What do I think about the stability of the solution?
No. Application was stable enough after APM installation.
What do I think about the scalability of the solution?
No. There was a 3 phase staged expansion of this application which did not need any additional planning other than installing new agents on computers and servers.
How are customer service and support?
Customer Service:
Good enough, although I would have expected a better way of dealing with cases than having to explain every time from the start when a ticket was paused or opened in relevance to another one.
Technical Support:7/10 - They need to leave the automated way of asking from a client all tech details from start when a ticket is opened under his account ID.
Which solution did I use previously and why did I switch?
No. Telecom clients (more than 3) were not using a solution similar to this one.
How was the initial setup?
Initial setup was very hard due to lack of proper phrasing and instructions in manuals. It became even harder when there was a need for transition from older versions to newer ones.
What about the implementation team?
I certified by CA on installing/integrating/developing the application as an outsourcing consultant.
What was our ROI?
A client claims that they have had better management and administration along with advanced reporting capabilities to the Privacy Authorities of State.
What's my experience with pricing, setup cost, and licensing?
Original cost of licenses and working labor was estimated at €500,000 - €600,000 for a 4 year period. Day to day cost is not known to me.
What other advice do I have?
Need to build questionnaires to establish priorities in policies and resources which are going to be developed and applied to his company. CA has no template/questionnaire in place and this is additional custom job needed by vendor (plus additional cost in money and time)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Helps me understand the customer experience, reduces the time to solve problems
Pros and Cons
- "I would like to see intelligence, deep intelligence or deep analytics."
What is our primary use case?
I'm checking customer experience, how they experience our website and how they use the systems inside the company. Customer experience, outside and inside.
It performs okay.
How has it helped my organization?
It helps me know everything. When I know everything, like when there is a problem, I can find it very quickly. It reduces the time for solving problems in the website.
What is most valuable?
Seeing what the customer is doing on our website. This is important for us to understand that they use the website as we planned.
What needs improvement?
I would like to see intelligence, deep intelligence or deep analytics.
What do I think about the stability of the solution?
Great. No problem.
What do I think about the scalability of the solution?
Everything is okay. I have no problems.
How are customer service and technical support?
Their technical support is great.
Which solution did I use previously and why did I switch?
I have always used CA APM.
Which other solutions did I evaluate?
Dynatrace and CA, these are the best vendors that we checked. They're at the top.
What other advice do I have?
The most important criteria when selecting a vendor are support and wide use of the product. Not that the product is there in one company or two companies, but worldwide. We want the company to invest money to improve it. So I'm looking for a product that is worldwide and used widely by customers.
I give it an eight out of 10 because it does not include all the features that I mentioned above, like intelligence.
Do a significant PoC, and in the PoC including something very difficult, not something light. See if in the most cases, the product is giving you the answers, and not just for the easy ones.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Broadcom DX Application Performance Management
May 2025

Learn what your peers think about Broadcom DX Application Performance Management. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
Senior Enterprise Engineer at a financial services firm with 10,001+ employees
We monitor a lot of the performance via the application
Pros and Cons
- "We are able to easily and quickly find some of the problems with the applications and coding, and some of the performance problems."
- "We did the setup for a new datacenter, and that was pretty straightforward."
- "The interface is getting a little old."
What is our primary use case?
Mainly for the application performance, the Java agent, and metrics collection.
It has performed well so far. Operationally, there are occasionally bugs in the agent, so we have to patch those or get those upgraded.
How has it helped my organization?
We are able to easily and quickly find some of the problems with the applications and coding, and some of the performance problems. Then, we monitor a lot of the performance via the application, and learn via the dashboard about the health and performance of all the applications.
What is most valuable?
- The tracing
- The Java metrics that it collects, and the ease of accessing these.
- The dashboards
What needs improvement?
There is a new capability, a bootstrap agent. I am excited about that. I have used another product that did a similar dataset. That helped with the agent upgrades, which are a major problem, because you only have a handful of clusters, but you have thousands of agents.
I have not seen it in operation yet, the bootstrap agent. We will be able to download the new version. Also, the ACC, we will be able to manage the agents remotely.
The interface is getting a little old, but the functionality is a major deal to me.
How are customer service and technical support?
When we run into so many bugs, we are not sure if it is something we are doing wrong, or if there is a bug in the product, we contact technical support, who are good. They respond pretty quickly, and are usually knowledgeable about the product and some of the problems. They are able to point us to knowledge-based article, which will allow us to try to resolve the problem.
Which solution did I use previously and why did I switch?
No, not for the APM part.
How was the initial setup?
I came in later after the initial setup. We have done several upgrades since the initial installation. We did the setup for a new datacenter, and that was pretty straightforward.
Which other solutions did I evaluate?
They did a feature comparison with some other products, but we are already a mainframe shop with CA products.
HPE, CA, and Dynatrace were on our shortlist. We chose CA because we already had a previous licensing agreement, and then the functionalities and the capabilities.
What other advice do I have?
CA APM does the best when I am looking at metrics and stuff. Some of the newer products are focused on data transaction tracing.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Lead Internet Engineer at a financial services firm with 1,001-5,000 employees
We're primarily using it for production-system monitoring of application errors, slowness, things like that. However, it has too much out-of-the-box overhead that will impact your application.
Valuable Features
If you have a large web firm or a group of servers, it does a great job of aggregating performance metrics into single viewable graphs or dashboards.
Improvements to My Organization
We're primarily using it for production-system monitoring of application errors, slowness, things like that. I identify issues for our customers.
Room for Improvement
It's a very manual process, I believe, in the current version that we're using, which is 9.5. So you have to spend a lot of time analyzing the metrics to determine what thresholds you want alerts on. For example, you want response time for an application. You have to baseline that response time and then develop your systems around those. Sometimes the baselining is more difficult because you have an expectation of a response time to be slower during some periods of times than others, and you don't want to set off false alarms. So it would be great if that process did not have to be done manually.
There's a lot of improvements that could be made. I think the newer versions that are coming out go a long way towards that. Back to the baselining thing, there's a lot of automated baselines now, and they provide differential analysis of whether or not something's going wrong as compared to how it normally should be running.
Also, it could use better views into the system, of a transaction flowing through the system.
Deployment Issues
It takes a long time to get it set up and configured in your applications and running. And out of the box, what I have found is that when you take the system, if you just drop it on your application, the overhead of the agents and the monitoring and the collection of all the data is out-of-the-box, and it's too much and will impact your application. So, what we have done, in the most recent deployment, is gone to a very scaled-back version of the application and sort of added in until we were satisfied that we were collecting the data that we needed, and balancing that with not impacting the application to the customers.
Stability Issues
For the most part, it's been stable. It's an agent product, so there's agents out on the servers. We've found that they run in services. There has been situations where the agent will disconnect or things like that, and then we're not getting metrics until someone notices it.
Scalability Issues
I'm using it primarily for our front-end websites and our mobile-banking sites. So we're probably running 250,000 clients through the system.
Customer Service and Technical Support
Technical support is really good. I'm very happy with them.
Initial Setup
It wasn't my decision. When I joined the company, they already had it, but they weren't using it. So, some of the applications that I was responsible for, I saw that we could leverage it and so I began using it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solution Engineer at a tech company with 501-1,000 employees
Our development cycle has improved as far as the turnaround time on fixes and improvements
Pros and Cons
- "For the most part, we run constantly without any issue at this point because of APM."
- "Our development cycle has definitely improved as far as the turnaround time on fixes and improvements."
- "The upcoming changes for the deployment process of the agent will help a lot, in that others have gotten to that point first."
What is our primary use case?
We are a solutions provider. Obviously, depending on the customer, we are monitoring applications.
We have deployed to several customers and they have all found benefit in seeing how the application is performing, what components are performing worse, and where they can improve. DevOps is definitely a big play for us.
They are seeing that benefit to having the APM product instrumenting their applications and getting that insight before it goes to production. It is working well.
How has it helped my organization?
Our development cycle has definitely improved as far as the turnaround time on fixes and improvements. The solution that gets put out is definitely better because of it.
What is most valuable?
- The ability to see which component is problematic.
- If they are meeting SLAs before it gets to production impacting customers.
What needs improvement?
I know they are working on a more dynamic agent that will be able to evaluate the application and instrument based on what it is finding. I think that is fantastic.
Getting that agent deployment simplified would be an amazing thing. The upcoming changes for the deployment process of the agent will help a lot, in that others have gotten to that point first.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
It is stable. There are enhancements that we have to make sometimes that are not necessarily easy to implement depending on the customer and the situation. For the most part, it is a definitely a solid product and every customer definitely sees the benefit in using it.
One of the biggest challenges was trying to gauge overhead of a particular customer, and that was difficult to do. I know they are making improvements to the product to help address that type of situation. However, we are still in play there. There is benefit to it, but it was just difficult to prove that it was not the agent. With any situation like this, it is not uncommon to have your development team look at monitoring as a potential roadblock. Ultimately, I think we are low overhead and providing value to the development cycle.
What do I think about the scalability of the solution?
I think other products do have a little bit more flexibility in how large they can scale. For the most part, I think every customer I have observed has been able to work with the product. Either way, we have options to scale. It is just whether it is one cluster versus a couple of clusters, and they get what they need.
How are customer service and technical support?
Technical support is good. They are responsive, and always willing to help you. The turnaround time just depends on the issue, which is understandable. They have always been responsive with great people.
Which solution did I use previously and why did I switch?
Where I started with the company, we were seeing outages daily. No one could really track what the problem was at the time.
Since implementing this solution and having that information, the data to work off of definitely reduced that to basically nothing. It is custom code, so it is definitely a little difficult compared to some others, but it definitely helped us. For the most part, we run constantly without any issue at this point because of APM.
How was the initial setup?
The initial setup is pretty easy; nothing complex.
Which other solutions did I evaluate?
Not necessarily. Since then, we have evaluated others and they all have their strong suits. APM still tends to do a more thorough job where others may have simplified the deployment process.
CA APM still has a strong place in the market.
What other advice do I have?
You need to really evaluate the data that you are getting and what is important to you. Where one product may do a really good job in providing visualizations and that sort of thing, are you really getting the level of depth that you need from your product? Just take the time to evaluate the quality of the data you are getting.
I like to see the vendor who is committed to your success, primarily. That they have a solid product, which I think, for the most part, most do. Also, they understand that the need to stay with you throughout the process to make sure you are supported. I think CA has always done a good job with this.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Technical Advisor at a healthcare company with 1,001-5,000 employees
Gives us the ability to know how our application is performing in real-time
Pros and Cons
- "We make custom dashboards for our development areas so they can understand how busy traffic affects their application with traffic. They can see how traffic directly affects their application in positive or negative ways."
- "Gives us the ability to know how our application is performing in real-time."
- "Stability could actually be helped because it is a wrapper or an agent on our system. If we are having a bad day in production or if other resources are being utilized, then we will get get gaps in our monitoring system."
- "Upgradability to it is a project instead of a patch. If it was actually an automated process to where it just fed updates to our product that would be great. Now, we have to spin up an effort to actually upgrade the solution."
What is our primary use case?
We use APM to monitor our production, our QUAIL Java environments, and our web framework environments.
It is heavily utilized. It functions very well. We look forward to new features, because as technology grows we look to incorporate some of that newer technology in our monitoring solutions as well.
How has it helped my organization?
We use this for ticketing. This helps us to realize not only from the monitoring standpoint, but we make custom dashboards for our development areas so they can understand how busy traffic affects their application with traffic. They can see how traffic directly affects their application in positive or negative ways. It gives immediate feedback to know, when we have a bad day, we have to look at this area because that slows down first.
It shows us where our weakest link is.
What is most valuable?
Our ability to know how our application is performing in real-time.
What needs improvement?
Client-side JavaScript monitoring, so we can have that end-to-end from the client all the way back to our host areas.
What do I think about the stability of the solution?
Stability could actually be helped because it is a wrapper or an agent on our system. If we are having a bad day in production or if other resources are being utilized, then we will get get gaps in our monitoring system. It does not happen very often, but it usually happens at the worst possible time.
What do I think about the scalability of the solution?
I do not think we have had any problems with scalability. Other than right now it is just for Java agents. It does not have much JavaScript client-side monitoring.
How is customer service and technical support?
Our monitoring team has used them and would need to be the ones to evaluate them.
I have heard good things. We work very closely with CA. We are a very large customer, so they get back to us pretty promptly.
How was the initial setup?
I was not involved in the initial setup. We have had the solution for years.
I was also not involved in the upgrade setup. I was involved in a lot of the testing of the upgrade processes to make sure that it suited the needs of not only the development departments, but also the applications they monitor.
Which other solutions did I evaluate?
I think it is above a lot of the other monitoring solutions that are out there.
What other advice do I have?
I would give it an eight out of 10, only because I know the ins and outs of the application. I know its capabilities and strong points. I think it has room to improve.
It could be that we have it configured in a way that is not advantageous. However, it is also upgradability to it is a project instead of a patch. If it was actually an automated process to where it just fed updates to our product that would be great. Now, we have to spin up an effort to actually upgrade the solution. I think cost of upgrading holds us back from getting to the latest and greatest, where if it was more patch level, it would be easier for us to use those newer features.
Make sure to look for interoperability and ease of upgrade. Just because they have the solution, what is it going to cost to maintain the solution, because that is the cost that is hidden down the road.
Most important criteria when selecting a vendor: Of course, they have to be competitive on cost. Always. But now, it has actually shifted towards interoperability with other solutions. We have to have open APIs that are easily tied into so we can actually hook them up to our existing pipeline features.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Infrastructure and Support Analyst at Suramericana
We appreciate the integration with service tools like SOI.
What is most valuable?
Most important is transaction traces, and we appreciate the integration with service tools like SOI, the ease of creating Dashboards and in the new version the team center.
How has it helped my organization?
The mean time to resolve has reduced dramatically since we started using CA APM Introscope. We found it very important for our DevOps strategy for resolving issues and for pre production tests.
What needs improvement?
Standalone workstation interface is most of the time slow. The licensing model and the prices are above the average.
For how long have I used the solution?
3 years.
What was my experience with deployment of the solution?
Yes, as any implementation of this level we found issues, but nothing worth it and the support has been as expected.
What do I think about the stability of the solution?
At first we had some, but we had months running this solution without interruptions. As far as the scalability, it's an important factor.
What do I think about the scalability of the solution?
This tool is scalable as expected, we had to make some fixes to metrics explosion, and afterwords we needed to add a couple of enterprise managers.
How are customer service and technical support?
Customer Service:
Above average. We always get answer in less than 15 minutes, and the personnel are very kind as well.
Technical Support:Very proactive and with noted knowledge about the specific topics. It is 24/7 with people all around the world.
Which solution did I use previously and why did I switch?
We have New Relic as well for a specific monitoring need.
How was the initial setup?
It is very complex indeed, but we always had support.
What about the implementation team?
In-house.
What's my experience with pricing, setup cost, and licensing?
The price is high and the licensing is restrictive.
Which other solutions did I evaluate?
Yes, IBM and New Relic.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Product Manager at a healthcare company with 10,001+ employees
Has high pricing, needs better stability and requires more reliable ML/AI
Pros and Cons
- "The initial setup is straightforward."
- "The stability could be more reliable."
What is our primary use case?
The solution is primarily used for monitoring such as network monitoring, application performance monitoring, infrastructure monitoring, et cetera. We also use it for the AI/ML to understand the kinds of effects that are coming from their different monitoring solutions. It can give a root cause analysis using multiple data points. It can monitor for and explain downtime and reduce the work of the ID operations team as it provides them with a root cause analysis for downtime events.
How has it helped my organization?
The different layers of monitoring helped to optimise the resource and reduce MTTR.If I found the issue in Infrastructure then team only focus in the infrastructure layer
What is most valuable?
The solution has very good capacity and performance analytics. That is one section, which actually provides a lot of insights. I can see, for example, how my system is performing, and what kind of load is there in the systems.
The dashboard is excellent and allows me to get quite granular, which I find quite helpful.
The initial setup is straightforward.
Technical support is good and the solution does offer pretty good documentation.
What needs improvement?
The AI/ML is still not quite giving the right results, the right root cause analysis. That needs to be improved. They claim that they give the root cause analysis in the exact right percentage, however, we find that usually whatever the root cause analysis it shows actually isn't the actual root cause. Therefore we've found that the AI/ML is actually not working properly. That needs to be improved a lot.
If I'm getting not the right root cause analysis, then definitively I have to go back and verify the different monitoring solutions to look for the root cause, which takes time.
The stability could be more reliable.
It would be ideal if correlations had their own dashboard. It would help to minimize the time gaps we create when we have to individually go back to check all the monitoring data points.
The pricing is high. We aren't getting the value we imagined out of the product.
For how long have I used the solution?
I've used the solution for at least the last 12 months or so.
What do I think about the stability of the solution?
I don't find the reliability to be so good on the solution. The stability could be better.
What do I think about the scalability of the solution?
We have 50 users on the solution currently.
In terms of scalability, I would say it's good, however, it's definitely not perfect. If you aren't yet getting the right results, it doesn't make sense to scale it.
As of right now, we have no plans to increase usage.
How are customer service and technical support?
We have found that both the documentation on offer and the technical support is quite good. there are no complaints in that regard. They are helpful and responsive and we're quite happy with the level of service we receive when we need it.
How was the initial setup?
The real setup was straightforward, as all the monitoring solutions we were using were CA only. Due to that, there is a no-hassle login figure thing for the DX setup. Therefore, I wouldn't describe the process as overly complex or difficult.
What's my experience with pricing, setup cost, and licensing?
The solution uses a subscription-based model.
The pricing could be better. From the perspective of a value proposition, what I'm expecting from products that I'm not getting. That makes us assume that the pricing is high.
There aren't additional costs beyond the main licensing fee.
What other advice do I have?
We are a customer and an end-users.
This solution does not have an on-premises deployment option. It is only available on the cloud.
I would advise a company looking for a solution such as this first start do a POC, and really look for the results on the raw data, your own broad data, rather than just going with a company that hasn't been tested. You should place your data into the system and see how the AI/ML is working. If the result is you can get 60, 70, 80% accuracy, you should go with it.
I'd rate the solution at a four out of ten. There are many aspects of the solution that still need improvement.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: May 2025
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Very valuable inputs regarding APM Alex; Thank you for sharing Ravi Suvvari