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Cisco Secure Email pros and cons

Vendor: Cisco
4.2 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Cisco Secure Email offers exceptional spam controls and integrates seamlessly with existing Cisco products.
Advanced Malware Protection is highly valued for enhancing email security posture.
The threat intelligence capabilities, especially its integration with Cisco Talos, are noteworthy.
Administration of domains and custom filters is easily managed via the web interface.
Cisco Secure Email provides comprehensive protection through its inbound services and anti-phishing features.

CONS

Some clustering or high availability features are desired as the current hardware experiences complete downtime two to three times a year.
The initial setup is complex for sites with physical clusters, and support for Microsoft EDR responses on certain emails is lacking.
Advanced phishing filters and integration with EDR solutions require improvement.
Licensing and pricing structures need enhancement, with current processes being complicated and not seamless.
Reporting and logging functionalities, as well as scalability, need improvement along with support, which currently lacks sufficient hands-on knowledge.
 

Cisco Secure Email Pros review quotes

KS
Technical Associate Network Security at Valuepoint Systems
Feb 20, 2026
Compared with other mail security things, Cisco Secure Email was much better and easy to deploy also.
BD
Chief Information Security Officer at Abcl
Mar 24, 2025
My favorite feature of Cisco Secure Email is the threat intelligence capabilities, particularly its integration with Cisco Talos.
AF
Systems Engineer at a non-tech company with 51-200 employees
Mar 28, 2025
The technical support from Cisco is perfect.
Learn what your peers think about Cisco Secure Email. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,244 professionals have used our research since 2012.
reviewer2595924 - PeerSpot reviewer
Cloud Partner & Solutions Architect at a tech vendor with 1,001-5,000 employees
Nov 20, 2024
The logs are easily readable and help diagnose problems, although they can be difficult to find initially. The solution addresses our email security, but for the rest of our security, we would use multiple vendors. It covers everything through email, like antivirus, IDS, and IPS.
Kostas Karidas - PeerSpot reviewer
System Administrator at bluegr Hotels & Resorts
May 16, 2024
The tool's most valuable feature in preventing security breaches revolves around the area of malware protection that the product provides.
FL
Information Security Specialist at City Of Hamilton
Jun 15, 2023
Spam controls are excellent because they are a powerful feature that operates almost effortlessly.
NS
Director General at Icdc
Jan 12, 2024
The most significant enhancement we've gained is in terms of security through the upgrade we received.
PaulGiles - PeerSpot reviewer
Principal Consultant at a computer software company with 1,001-5,000 employees
Aug 3, 2023
The tech engineers are very knowledgeable.
Enrique Diaz Jolly - PeerSpot reviewer
Owner at Jolly Security Inc
Jun 12, 2024
We rely heavily on antivirus protection, email content filtering, and authentication mechanisms to ensure compliance with email security. Regarding phishing attempts, while phishing protection features are crucial, we also emphasize user education as a critical defence. The intelligence services Cisco provides, such as the Cisco Intelligence Center, play a significant role in analyzing and validating threats, including phishing attempts, in our email security practices.
YusufAhmed - PeerSpot reviewer
Information Security Specialist at IHV-Nigeria
Mar 12, 2024
The product's initial setup phase was easy.
 

Cisco Secure Email Cons review quotes

KS
Technical Associate Network Security at Valuepoint Systems
Feb 20, 2026
The areas of Cisco Secure Email that could be improved or enhanced are the slowness in the console.
BD
Chief Information Security Officer at Abcl
Mar 24, 2025
In some cases, detection is missed, leading to false positives where genuine emails are flagged as spam.
AF
Systems Engineer at a non-tech company with 51-200 employees
Mar 28, 2025
The user interface of the Email Security Gateway should be improved.
Learn what your peers think about Cisco Secure Email. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,244 professionals have used our research since 2012.
reviewer2595924 - PeerSpot reviewer
Cloud Partner & Solutions Architect at a tech vendor with 1,001-5,000 employees
Nov 20, 2024
The user interface needs massive improvement. While the device works fine and it's not complicated to write policies, renaming menu items and showing policy flow in conjunction with the application could help.
Kostas Karidas - PeerSpot reviewer
System Administrator at bluegr Hotels & Resorts
May 16, 2024
I would like to see features like AI since it is currently an area that the product lacks.
FL
Information Security Specialist at City Of Hamilton
Jun 15, 2023
I have some frustrations with the user experience in the interface, specifically with regard to making a list of people for whom I want to allow email access.
NS
Director General at Icdc
Jan 12, 2024
The pricing needs to be reconsidered or enhanced.
PaulGiles - PeerSpot reviewer
Principal Consultant at a computer software company with 1,001-5,000 employees
Aug 3, 2023
Licensing is quite complicated for a number of customers, including ourselves.
Enrique Diaz Jolly - PeerSpot reviewer
Owner at Jolly Security Inc
Jun 12, 2024
The discontinuation of physical hardware solutions is a significant area for improvement in Cisco Email Security Appliance. This decision has posed challenges as virtual appliances are now the only option, which may not be suitable for all industries. The uncertainty regarding the future of the hardware aspect of the solution is a notable concern.
YusufAhmed - PeerSpot reviewer
Information Security Specialist at IHV-Nigeria
Mar 12, 2024
There are some concerns in the way the architecture is set up, making it an area where improvements are required.