Citrix Gateway Reviews

The load balancing part is good.

The support provided is not satisfactory. Compared to other products, the WAF part is costly. There is no innovation in WAF. The solution lacks maturity. They should enhance their cloud capabilities, LB, and develop a more efficient cloud-based WAF.

I have been using Citrix as a customer for six years.

We cater the solution to medium and large businesses.

When you call their support number, customer service takes longer than usual when you call their support number, especially during or after working hours. Sometimes, if you call them after working hours in the evening, it might take around 30-45 minutes to connect you with an engineer, so there is a waiting time. The existing engineers seem less experienced than those five years ago. They often ask us to involve other support vendors and take significant time to troubleshoot the issue.

The initial setup is easy and takes a few minutes to complete. Once you get the product properly, everything is installed in it. The upgrade is very smooth.

Compared to other products, WAF is more costlier than LB, but in Citrix, LB is more expensive than WAF. We have a yearly subscription. You may get a discount if you go for three years. There is an additional cost for support, and the license covers only VM.

The solution’s maintenance is easy. One person is enough to maintain the solution.

Citrix is a good solution for basic load balancing. It may require highly skilled resources to manage it effectively. It should be scalable on the cloud. With the increasing shift towards the cloud, cloud capabilities could be enhanced. There could be an improvement in the WAF part and cloud services optimization. Overall, it is a good product.

Overall, I rate the solution a six out of ten.

I'm the general manager and CEO of the company. 

I like the very flexible configuration of Citrix. It's very useful for our regulations where we are able to log features and combinations. It offers a greater variety of features than any other gateway. 

Citrix Gateway has a lot of limitations, cloud limitations as a starting point. Microsoft should combine together and solve those problems. I can't go more than three GBDs whereas on AWS I can go to five GBD and get throughput. Here I'm not able to get into throughput, so I have to deploy multiple gateways to get to throughput and that's a bigger problem.

I've been using this solution for 10 years. 

The solution is stable and they are currently upgrading. We identified two bugs that have now been fixed. 

The solution is scalable and we have one or two people responsible for maintenance. 

The initial setup is very straightforward. If it's a complex configuration, deployment might take one week, otherwise it should just be a day or two. 

I highly recommend this product for any type of organization.

I rate this solution a 10 out of 10. 

It is our application filtering and gateway portal for our Citrix end-users. We have its most recent version.

It adds great security to your outfacing information.

It is pretty full-featured. There are a lot of things that you can do with this. It is amazing what it can do.

Its interface could be made a lot easier. It is very kludgy.

Its initial setup could be easier.

I have been using this solution for quite a few years.

Out Citrix team deals with it, and there are three people who work on it.

Their tech support is extremely good. I haven't heard of any issues with their tech support.

It is complex and could be easier. It took us about two weeks to deploy.

We used a consultant. They were good. They knew the product.

It costs about 4,000 a year.

I would advise others to definitely go through somebody who knows the product.

I would rate this solution a nine out of 10.

Its ease of use and how everybody can easily work through it are the most valuable features.

We are currently looking at automation. It would be good if there is some way to automate it in a fast way. It should be easy to automate. It also has some security issues.

I have been using Citrix Gateway for five years.

Their technical support is good.

It is medium in terms of complexity.

I would recommend this solution. I would rate Citrix Gateway a seven out of ten. There are a couple of features that could be improved. These features are available in other solutions, such as VMware.

It's easy to build basic configurations.

It's easy to use for both unmanaged and managed clients. It's very simple, all you need is a browser.

We have experienced issues relating to multi-factor authentication.

I have been using this solution for more than ten years.

Citrix Gateway is both stable and scalable. You could have anywhere from 50 to 50,000 people using it. 

The technical support is very responsive and fast. 

The initial setup was very straightforward. You can get it up and running within four hours.

I believe the pricing is comparable to SaaS.

On a scale from one to ten, I would give Citrix Gateway a rating of nine.

The primary use case of this solution is for a virtual desktop infrastructure.

The most valuable feature is that it is secure.

The price could be reduced because it is slightly more costly than others available in the market.

Technical support could be improved.

They could do something more with the dashboard.

I have been using Citrix Gateway for approximately six years.

Citrix Gateway is stable and we have not experienced any issues.

It's a scalable product.

Technical support is not great. There is no proactive support for patches that have been released. For example, there are no mailers to advise you that there are new patches available. 

There is no direct communication and there doesn't seem to be any focus on the customer.

Pricing is very high if you do a comparison with what is available in the market. It ends up being very expensive.

Apart from licensing, there are additional fees for support and partnerships.

For customers who are concerned with security and would want to have virtual machines in their environment, I recommend this solution. Otherwise, this product is costly.

I would rate this solution a seven out of ten.

The most valuable features are security and authentication.

The session monitoring capability is good.

I would like to see improved logging because it doesn't keep much information for the session monitoring or historical sessions.

We have not had any trouble with stability, aside from our setup issues.

We have had no issues with scalability.

I have not been in contact with technical support.

The initial setup is quite straightforward because we have been using it for some time. We did experience some setup issues, which were mostly related to misconfiguration.

The time for deployment is perhaps a week or less.

We have an in-house team that handles deployment and maintenance.

This is a solution I would recommend.

Overall, this is a good solution that is stable, but I would like to see improvements to the logging capability.

I would rate this solution an eight out of ten.

Our primary use case of this solution is to give solutions for automating subject data. We provide automation solutions and build the APAs around Citrix Netscaler. 

What I find most valuable about this solution is that it runs seamlessly. It is very streamlined. 

Areas that should be improved are the configuration of profiles and uploading and downloading of our certificates.

I have been using Citrix NetScaler Unified Gateway for around two years now.

The previous version was very stable and so far I haven't had any bugs or issues with the newer version. 

The version we're currently using isn't as scalable as the previous one.

I haven't used their technical support yet.

The initial setup was easy and straightforward. After reading the documents provided, I was able to do everything myself. 

We haven't looked at other solutions, because our client preferred Citrix NetScaler Unified Gateway, so we had to comply with that.

On a scale from one to ten, I will rate this solution an eight. In the next version, I would like to see better configuration of repairs and downloading certification. Better exposure would also be a plus.