Try our new research platform with insights from 80,000+ expert users

Citrix Gateway vs Prisma Access by Palo Alto Networks comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.1
Citrix Gateway enhances security and offers cost savings, with benefits depending on business models and infrastructure implementation.
Sentiment score
7.0
Prisma Access enhances cybersecurity, offers cost-effective scalability, and streamlines services, providing financial benefits and operational efficiency.
Citrix Gateway secures our environment from potential threats, which can save substantial financial resources, especially in preventing data breaches or ransomware attacks.
Co-Founder at Virajo
There is a net positive return on investment
Network and Cybersecurity Consultant at a tech services company with 11-50 employees
 

Customer Service

Sentiment score
6.1
Citrix Gateway support is mixed; users value documentation but note varying responsiveness and seek proactive communication and training.
Sentiment score
6.7
Prisma Access support is praised for expertise but needs improvements in response time, support continuity, and language options.
Very experienced engineers contact you in order to troubleshoot the problem.
Citrix VDI & Windows Virtualization Specialist at ATOS
While there are multiple support tiers with priority response times of around 30 minutes, there appears to be a limitation in the number of technical teams who can immediately understand and resolve issues.
Enterprise Architect at Wipro Limited
The product is reliable, making customer support less frequently needed.
Senior DevOps Expert at Telenor
I usually need to raise the alarm and contact a couple of people within Palo Alto Networks to just respond quicker, so technical support should be much better.
Director at PULSEC
We rarely need to contact support due to having a strong internal team and a robust product.
Senior Manager for Infrastructure at a computer software company with 5,001-10,000 employees
 

Scalability Issues

Sentiment score
7.5
Citrix Gateway offers high scalability and flexibility, supporting thousands of users across different environments with tri-scaler capabilities.
Sentiment score
7.4
Prisma Access is scalable for diverse companies but may face challenges in pricing and international deployment complexities.
The solution features high availability, supporting both active-passive and active-active deployments to ensure constant product availability.
Enterprise Architect at Wipro Limited
I believe that the scalability of Citrix Gateway depends on the project's requirements, as it can vary from simple load balancing to extensive Web Application Firewall implementations.
Co-Founder at Virajo
Citrix Gateway is not for small companies; it's for medium companies because the pricing is better for more users.
Citrix VDI & Windows Virtualization Specialist at ATOS
To scale, one would need to upgrade or acquire more hardware.
Senior Manager for Infrastructure at a computer software company with 5,001-10,000 employees
Prisma Access provides significant scalability, allowing integration of different systems.
Senior DevOps Expert at Telenor
Prisma Access by Palo Alto Networks is a cloud-based solution, and from my experience, there are no issues with scalability.
Security Engineer at a tech services company with 1,001-5,000 employees
 

Stability Issues

Sentiment score
7.9
Citrix Gateway provides stable, reliable performance with high user ratings, despite occasional minor challenges with updates and certificates.
Sentiment score
7.9
Prisma Access is highly rated for stability, offering reliable performance with minimal issues and seamless scalability, despite minor delays.
I find Citrix products to be very stable.
Co-Founder at Virajo
I think the stability of Prisma Access by Palo Alto Networks is excellent, and I would rate it ten out of ten.
Security Engineer at a tech services company with 1,001-5,000 employees
Prisma Access by Palo Alto Networks works efficiently during peak usage times.
CyberSecurity Specialist at Aiuken Cybersecurity
GlobalProtect is a satisfying solution, and the product is robust without major stability issues.
Senior Manager for Infrastructure at a computer software company with 5,001-10,000 employees
 

Room For Improvement

Citrix Gateway needs user-friendliness, integration, and cloud improvements, addressing costs, stability, speed, security, and support issues.
Prisma Access needs better UI, integration, custom application support, pricing, documentation, global presence, and technical support enhancements.
At this time it costs 35% more than other solutions.
Docente De Planta- Programa Ingeniería Física at Universidad del Cauca
The main purpose of Citrix Gateway is to enforce the appropriate level of access to the correct user on the proper device under the correct conditions.
Enterprise Architect at Wipro Limited
Hosting it in the cloud can mitigate these issues by allowing connection through the nearest Palo Alto or Prisma Cloud regional hub.
Senior Manager for Infrastructure at a computer software company with 5,001-10,000 employees
There is a lack of integration with third-party solutions like CrowdStrike or SentinelOne in Prisma Access by Palo Alto Networks.
Security Engineer at a tech services company with 1,001-5,000 employees
Sometimes a third-party outage could impact the whole operability.
Network and Cybersecurity Consultant at a tech services company with 11-50 employees
 

Setup Cost

Citrix Gateway's varied pricing models require strategic planning, with costs ranging from $4,000 to $15,000 plus additional support fees.
Prisma Access is costly but valued for its comprehensive security, with room for pricing and licensing flexibility improvement.
I consider Citrix Gateway to be an expensive solution, generally ranging from $5,000 to $15,000 yearly, depending on the model.
Co-Founder at Virajo
The price is one aspect, but technically it is complete.
Citrix VDI & Windows Virtualization Specialist at ATOS
The pricing is on the higher side, rating it around eight to nine out of ten.
Senior DevOps Expert at Telenor
From my experience, Palo Alto is more expensive compared to solutions like Netskope and Triscale.
Security Engineer at a tech services company with 1,001-5,000 employees
Pricing for Prisma Access and Prisma SD WAN is high due to the need for different hardware flavors like IONs.
Senior Manager for Infrastructure at a computer software company with 5,001-10,000 employees
 

Valuable Features

Citrix Gateway enhances network efficiency and security with features like VPN, load balancing, and seamless integration with other platforms.
Prisma Access provides scalable, secure cloud-based VPN access, real-time threat prevention, and integrates seamlessly with existing infrastructures.
The product effectively helps me protect the organization's network from potential threats, thereby securing our environment from hackers and ransomware attacks.
Co-Founder at Virajo
It's easy to scale and easy to implement.
Docente De Planta- Programa Ingeniería Física at Universidad del Cauca
Secure SaaS access is particularly valuable as it ensures that SaaS-based applications are delivered securely.
Enterprise Architect at Wipro Limited
These features are security-driven, providing robust protection against increasing cyber threats by integrating NG Firewalls, SD WAN, and CASB, all within a fully cloud-native solution.
Senior DevOps Expert at Telenor
GlobalProtect has been beneficial for its cloud security capabilities, which are vital as businesses seek hybrid options and need to support remote workers while addressing latency issues.
Senior Manager for Infrastructure at a computer software company with 5,001-10,000 employees
One of the most valuable features of Prisma Access by Palo Alto Networks is the ability to manage on-premise firewalls.
Security Engineer at a tech services company with 1,001-5,000 employees
 

Categories and Ranking

Citrix Gateway
Ranking in Enterprise Infrastructure VPN
11th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
39
Ranking in other categories
Universal Access Gateways (1st), SSL VPN (4th)
Prisma Access by Palo Alto ...
Ranking in Enterprise Infrastructure VPN
5th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
66
Ranking in other categories
Secure Web Gateways (SWG) (4th), Cloud Access Security Brokers (CASB) (1st), ZTNA as a Service (2nd), Secure Access Service Edge (SASE) (1st)
 

Mindshare comparison

As of January 2026, in the Enterprise Infrastructure VPN category, the mindshare of Citrix Gateway is 3.3%, up from 3.0% compared to the previous year. The mindshare of Prisma Access by Palo Alto Networks is 5.8%, down from 6.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Infrastructure VPN Market Share Distribution
ProductMarket Share (%)
Prisma Access by Palo Alto Networks5.8%
Citrix Gateway3.3%
Other90.9%
Enterprise Infrastructure VPN
 

Featured Reviews

SK
Enterprise Architect at Wipro Limited
Strong security and versatile features drive positive experience, but support responsiveness can improve
The main purpose of Citrix Gateway is to enforce the appropriate level of access to the correct user on the proper device under the correct conditions. This is enabled through Citrix Gateway combined with endpoint analysis and optional Citrix analytics for security. Regarding improvements, implementing adaptive access policies on Citrix Gateway could be enhanced, particularly in security posture. Although it enforces real-time contextual access control based on device, user network risk, certain aspects can be improved. Other areas for improvement include BYOD access control and risk-based decision-making. Additionally, there is potential for reducing administrative overhead by applying policies dynamically based on context rather than static rules. Incident response speed is another area that could be enhanced.
IgorPinter - PeerSpot reviewer
Director at PULSEC
Zero-trust access has improved remote security and now simplifies cloud-based firewall management
Regarding the integration part for Prisma Access by Palo Alto Networks, the integration with identity providers is pretty much good. It is basically firewall as a service, so it performs well. I completed the integration without any issues. What Palo Alto Networks can do better for Prisma Access by Palo Alto Networks is probably to have the point of presence available in more locations. The point of presence from the Serbia region has the nearest POP in Frankfurt, which is an issue since it is your gateway—when you start browsing the internet, you go through a commercial connection in Germany. They definitely need to spread the service in other countries.
report
Use our free recommendation engine to learn which Enterprise Infrastructure VPN solutions are best for your needs.
881,082 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
9%
Manufacturing Company
9%
Comms Service Provider
7%
Financial Services Firm
11%
Manufacturing Company
11%
Computer Software Company
11%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise9
Large Enterprise16
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise21
Large Enterprise27
 

Questions from the Community

What is your experience regarding pricing and costs for Citrix Gateway?
The price is one aspect, but technically it is complete. Technically, it is really complete.
What needs improvement with Citrix Gateway?
It's difficult to say that because Citrix Gateway is changing all the time. It is improving all the time, and I think that it is periodically giving us patches. Anything that I can think to be impr...
What is your primary use case for Citrix Gateway?
I participate in integrator projects over the last year or two. Citrix Gateway is used in both my company and my customer's companies.
What is the better solution - Prisma Access or Zscaler Private Access?
We looked into Prisma Access before choosing Zscaler Private Access (ZPA). Palo Alto’s Prisma Access is a secure access service edge (SASE) designed to deliver network security in a cloud-deliver...
What do you like most about Prisma Access by Palo Alto Networks?
The most valuable features of the solution are in the areas of the secure remote access it provides while also being user-friendly.
What is your experience regarding pricing and costs for Prisma Access by Palo Alto Networks?
From my experience, Palo Alto is more expensive compared to solutions like Netskope and Triscale.
 

Also Known As

Citrix NetScaler Unified Gateway
Palo Alto Networks Prisma Access, Prisma Access, GlobalProtect, Palo Alto GlobalProtect Mobile Security Manager, Prisma SaaS by Palo Alto Networks, Prisma Access
 

Overview

 

Sample Customers

Aeronamic, Avianca, Bechtel Corporation, Betfair UK, Catholic University Leuven (K.U. Leuven), Centene Corporation, Cerner, Charityshare, City of High Point, Clark Builders
Concord Hospital, State of Colorado, Essilor International, RheinLand Versicherungsgruppe, University of Westminster, Universidade Nove de Julho, SPAR Austria, CAME Group, ZipRealty, Greenhill & Co., IKT Agder, Aviva Stadium, Animal Logic, Management & Training Corporation, Brigham Young University Hawaii, School District of Chilliwack
Find out what your peers are saying about Citrix Gateway vs. Prisma Access by Palo Alto Networks and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.