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Citrix Gateway pros and cons

Vendor: Citrix
4.1 out of 5
Badge Ranked 1

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Citrix Gateway is praised for its stability, providing uninterrupted service and requiring minimal maintenance once deployed.
It is valued for its security features, including secure remote access and Endpoint Analysis, enhancing application protection outside networks.
Citrix Gateway offers scalability, accommodating everything from small deployments to handling high transaction volumes.
Customers appreciate its capability to support remote work, enabling users to access services seamlessly from various locations.
It is known for its valuable load balancing and GSLB features, particularly for disaster recovery and integration with Citrix applications.

CONS

Citrix Gateway is considered expensive, with costs generally ranging from $5,000 to $15,000 yearly, and is reported to be 35% more expensive than other options.
Load balancing, as well as connectivity and integration with other applications, needs enhancement.
Stability issues arise with increases in customer infrastructure, and cloud capabilities must be robust for organizational transitions to the cloud.
Users report difficulties with initial setup, requiring extensive training, and current monitoring capabilities using SNMP traps are insufficient.
Technical support, especially first-level support, is criticized for lacking expertise, and users are experiencing mixed reviews.
 

Citrix Gateway Pros review quotes

SK
Enterprise Architect at Wipro Limited
Jun 18, 2025
Citrix Gateway offers an array of valuable features.
Onurcan Yahyaoglu - PeerSpot reviewer
Technical Manager at Migros Ticaret A.Ş.
Mar 5, 2026
The features I find most valuable in Citrix Gateway are the GSLB features for disaster recovery, primarily due to the native integration with Citrix applications, the CVAD product, and Citrix Gateway.
JC
Docente De Planta- Programa Ingeniería Física at Universidad del Cauca
Jun 4, 2025
The ROI is significant because the solutions are adequate to protect the servers.
Learn what your peers think about Citrix Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,221 professionals have used our research since 2012.
VivekKumar10 - PeerSpot reviewer
Co-Founder at Virajo
Feb 6, 2025
I find Citrix Gateway valuable for its capabilities as a reverse proxy, providing security to applications exposed to the Internet.
LD
Information Technology Division Director at Ethiopian Roads Administration
Jul 19, 2024
If you need to share resources across a corporation, I would recommend this solution.
reviewer1330419 - PeerSpot reviewer
Pre-Sales at a computer software company with 11-50 employees
Sep 12, 2024
Citrix Gateway improved the security of the access of our applications outside the network.
CD
Network security engineer at SC Johnson companies
Jan 2, 2024
The product is straightforward.
AL
Chief information manager at Mohammed V University
Jun 1, 2023
The product enables us to collect logs from the systems.
Mohit-Jain - PeerSpot reviewer
Senior Software engeneer at a financial services firm with 10,001+ employees
Jul 22, 2022
I didn't have any hiccups or issues with it.
SG
External Access Services Specialist at GlaxoSmithKline
May 25, 2022
Providing our organization the ability to work remotely was the most valuable feature of Citrix Gateway. I also enjoy that they are always adding features.
 

Citrix Gateway Cons review quotes

SK
Enterprise Architect at Wipro Limited
Jun 18, 2025
The support experience has received mixed reviews, as not all support staff possess the necessary technical expertise to handle inquiries effectively.
Onurcan Yahyaoglu - PeerSpot reviewer
Technical Manager at Migros Ticaret A.Ş.
Mar 5, 2026
The monitoring site could be much better because monitoring NetScaler and Citrix Gateway is too difficult with just SNMP traps available.
JC
Docente De Planta- Programa Ingeniería Física at Universidad del Cauca
Jun 4, 2025
At this time it costs 35% more than other solutions.
Learn what your peers think about Citrix Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,221 professionals have used our research since 2012.
VivekKumar10 - PeerSpot reviewer
Co-Founder at Virajo
Feb 6, 2025
Focusing more on AI features could further enhance its performance.
LD
Information Technology Division Director at Ethiopian Roads Administration
Jul 19, 2024
Stability and security could be enhanced.
reviewer1330419 - PeerSpot reviewer
Pre-Sales at a computer software company with 11-50 employees
Sep 12, 2024
The first level support is very poor.
CD
Network security engineer at SC Johnson companies
Jan 2, 2024
The tool must provide better integration and connectivity.
AL
Chief information manager at Mohammed V University
Jun 1, 2023
The product should be more secure.
Mohit-Jain - PeerSpot reviewer
Senior Software engeneer at a financial services firm with 10,001+ employees
Jul 22, 2022
Sometimes the input-output has issues.
SG
External Access Services Specialist at GlaxoSmithKline
May 25, 2022
As an organization, our initiative is to move to the cloud, Citrix Gateway needs to improve its cloud capabilities and make the cloud solution more robust.