Service and Support
CloudBolt offers exceptional customer service and technical support. They are frequently highly responsive, quick to implement improvements, and provide resolutions promptly. Many praise their helpful attitude, fast responses within hours, and effective communication via calls or Webex. They consistently receive positive feedback across various industries for their proactive assistance, excellent documentation, and dedication. Teams assigned to clients successfully address concerns, and their support is characterized by clear, simple guidance.
Deployment
Users describe CloudBolt's initial setup as straightforward and simple. It typically requires around 30 minutes to a few hours. Custom scripting for integrations with Infoblox, Puppet, Microsoft DNS, and others is manageable. Some find it time-consuming, while others complete it rapidly. Deployment ranges from two hours to a week, depending on configuration needs. With proper documentation, integration with cloud and on-premises infrastructures is achievable, allowing user-specific access and provisioning across environments.
Scalability
CloudBolt demonstrates strong scalability, successfully managing thousands of VMs across multiple data centers and cloud environments. Users rate its scalability fairly high, though some report minor issues with horizontal scaling and load balancing. Most users find it adequate for deployment, suggesting only resource adjustments when user count increases. The infrastructure supports growth across on-premise VMware setups with numerous internal users and virtual machines efficiently handled.
Stability
The stability of CloudBolt is generally rated highly by users, attributed to its effective support and documentation. Some encountered issues such as out-of-memory conditions and custom code disruptions, but these were resolved quickly. Despite occasional hiccups with external systems and specific updates, users who adhere to recommended practices experience minimal issues. Many express satisfaction with CloudBolt’s stability, rating it between seven to ten out of ten, and appreciate the assistance from assigned architects.
