Commvault Cloud Reviews

The product is used purely for backup and restoration of data. A company can use the product if it needs to keep the sensitive data in its disk and cloud safe.

The 1-Touch recovery feature is helpful for all customers. If anything happens in the environment and a server shuts down, we can bring it back using the 1-Touch recovery feature. Commvault Backup & Recovery is simple compared to other products.

The stability of the tool could be improved. We were not able to take a secondary copy in Metallic on-premise. Some pharmaceutical customers keep their data on-premise so that they can maintain a copy on-premise if something happens to the cloud. Metallic does not provide an option to save a copy of data on-premises.

I have been using the solution for four years. I am using the latest version of the solution.

I rate the stability an eight and a half or nine out of ten.

It is scalable. We are providing services for 30 to 45 customers in our organization.

The support team is good. Whenever we raise tickets, the support team is available 24/7.

The initial setup is straightforward. As a beginner, I learned the entire deployment process in an hour. The entire configuration takes three to four hours to complete. The download takes 30 minutes. The installation is purely based on the network strength. If everything is good and we download the right package, the console can be deployed in three to four hours.

We need to download Media Kit from the console to deploy the solution. Then, we must extract it and download the entire software package. After that, we run a set of files from the downloaded package.

The solution is expensive, but it is worth the money. When we choose a good quality product, we must pay for it. We should not expect a good quality product at a lower price.

I have used versions 11.28 to 11.30. I have four years of experience in technical support. We should not think that the solution is expensive. It is worth the money. It is a worthy product. Overall, I rate the product a nine out of ten.

We have used Metallic to offer a package of services to some of our clients along with Nutanix. One of our clients just started using it for Mac agents. They purchased approximately 35 licenses.

One valuable feature is unlimited backup. You can back up existing users and folders. 

You can't change Metallic's retention policies without contacting the Commvault support team. We can only change the scheduling within a certain window, like four hours. Restoration also takes a long time. The hypervisor capabilities are also limited in terms of backing up across cloud platforms. For example, if we are taking a backup in Azure and want to switch the backup to AWS, it will take some time. 

I have worked with Metallic for about a year. 

I rate Metallic seven out of 10 for stability. The backup and restoration takes some time, and you get some errors when installing a package. 

Metallic is a scalable solution. Its primary benefit is unlimited backup for endpoint users. However, not all clients purchase that. 

Deploying Metallic isn't complex. You only need to install the onboarding agent. It took approximately half an hour the first time. You have to download the agent package from the console itself and deploy it on the endpoint. You need to put in the login credentials. It will ask for the email ID and password. 

I rate Metallic eight out of 10. I recommend using the console instead of the web interface. It's much easier to use. 

We use the Commvault for data optimization because it maintains enough data. We have implemented it to run two incremental backups per day and a full backup at the end of the week. We also perform the restoration of the database and DR servers, using it.

Commvault is a software-based solution that can manage backups to any storage and VMs. It integrates redundant storage and preserves jams in a storage area, providing up to 70% compression rate. Backups of large volumes do not take much time to complete. It also facilitates restoring Oracle data, which can be opened directly to a database after restoration without any user intervention.

There are still a lot of ways to improve the recruitment process. Commvault deployment is executed remotely, but managing their support on time is difficult. They reply to the support portal weekly, but there are some delays.

I have been using Commvault Backup & Recovery as a customer for around two years.

The stability is good. I rate the product’s stability an eight out of ten.

There is some gap in technical support, but it is good. Restoration happens only when there is a disaster. In that case, customers always expect the solution providers to be present. They regularly go through the update process and release updates frequently.

Neutral

The initial setup is easy. Integrating the database and server for clients might be difficult. The deployment does not take much time. However, changing advanced features or integration may take some time. Once the software and backups are ready, it will take seven to ten days to complete. You may need more people involved in the deployment if you have many servers. A team of two to three people is usually sufficient, including a deployment engineer from Commvault and two to three executives on the client side. I rate the process a six or seven out of ten.

The product generates a good return on investment.

I rate the product’s pricing a five out of ten.

They should decide to go for Commvault Backup & Recovery or another solution depending on the infrastructure requirement. 

I rate it a seven out of ten.

The solution has the fastest backup and better licensing.

Compared to Rubrik, MongoDB Data Protector, and NetBackup, Commvault is better. The licensing team was quite tricky recently because they stopped the unlimited files for that license. Commvault made a bank of 500GB only, a node-based license can take it, which is disappointing. Reporting needs to be more granular. Also, there should be a showback of data being backed up, and the backup cost to share the cost internally with the department.

I have been using Commvault HyperScale X as a customer. I have almost nine HyperScale nodes and expect four more nodes this year.

The product is scalable. To scale, we need to buy more agents. We’re using HP hardware for HyperScale. We’ve three backup administrators working with the solution.

The customer support is interesting, but they need to work on their competency. My team is happy.

Positive

I work with a couple of other solutions, such as HP Store, Veeam, NetBackup, MongoDB Data Protector, and Rubrik. Commvault is the most competitive in the market because local support is easy and faster.

The solution is easy to implement if you have a proper infrastructure and require two people to set up.

The solution is bundled with hardware licensing. If I want to increase the hardware, I have to buy exactly the same because it's based on the core hardware license. We cannot tell discount because we have an NDA signed with Commvault because of my academic license. The solution is more expensive than NetBackup and Veeam but cheaper than Rubrik.

The solution is easy to use after four months of training. Before implementing, make sure you negotiate well and agree to the terms and conditions in advance. Once you implement it, you will use it for at least the next five to six years. So, you must negotiate and file a contract, the best way to know the cost of ownership in the beginning itself. Overall, I rate the solution an eight-point five out of ten.

We use the solution for auto backup and tape library.

The product is used for backup purposes. Data backup is important for us. The product helps us secure our data.

The product is user-friendly. We can restore it very quickly. The browse option is also good for browsing files. We can also index files.

The product is expensive.

I have been working with the solution for the last two to three years. I am using the latest version of the solution.

The tool’s stability is good. I rate the stability an eight or nine out of ten.

The tool is perfect. I rate the scalability an eight and a half out of ten. It is scalable according to our needs. We have more than 100 users in our organization. We use the solution 24/7. We use it to its maximum potential.

The technical support is good. We have a team on site 24/7.

Positive

I rate the ease of setup a seven out of ten. New users may find the initial setup difficult.

We have a dedicated user for maintaining the solution.

I rate the pricing an eight out of ten.

We are still exploring the features since we are new users. We were using a different solution before Commvault. I joined the organization after we started using Commvault. Overall, I rate the product a nine out of ten.

I recently deployed Metallic for backup storage on Azure for a customer who lost all their data. Metallic helped me to restore the data within an hour, which is much faster than restoring from Microsoft services with a ticket on support services, which took four to five days.

I have a customer who uses it, but I am not a direct user, and I work with customers who use Metallic.

The functional integration could be better. For example, the replication function is not there in the Metallic products and can be complex. We were licensing the functionality in a different tool but not in Metallic's key. So it should be enhanced.

In future releases, I would like to see better VM replication because it's not available today. But there should also be provisions to have more integration.

Metallic is perfect for a customer because it is very easy to use. However, I find it difficult to find some use cases on my own and need to contact Metallic support. Moreover, in a SaaS project, I cannot open or function agents alone and require the support of Metallic.

I have been using this solution for two years. We are using the latest update of the Metallic SaaS solution.

It is a stable solution. I would rate it a nine out of ten. I have had no errors since the installation.

When I put it into the production model, it was very stable, and we had no time to do the next production review after a very simple test.

I would rate scalability a nine out of ten. It is very scalable.

The customer support team is responsive and very helpful. There were no problems, and their response time was very short.

Positive

The initial setup is very easy. It's quick and simple, and Metallic is already ready for use after two hours. It integrates well with Office 365 backup for Exchange roles, Teams, or SharePoint.

Our internal team deployed the solution.

The pricing depends on the functionality you require. For example, Office 365 is priced correctly because you have everything in one package, including the license for backup and storage. It is very attractive for the middle market, so I would rate it a seven out of ten, where one is the cheapest and ten is very expensive.

But for some projects, we may need to buy additional backup and storage for the retention period, making it more expensive. However, seven is good for me. Also, we could consider integrating with other cloud providers for secondary backup and storage to store backups. We only have Azure, OCI, or RWAIS, but exploring other options that offer better prices would be interesting.

I have experience using different products in the same category as Metallic, including CommVault and Rubrik. CommVault is the same product, but the trends are converted. It's an on-premise product. And Metallic is the first product of the merger of the company. It's the same product. I also saw Impacket, but I find it very old-school. We are missing old school.

I also see Hybrid. It's a very good product, but quite more known. There is still a lot to fix in Rubrik. I also find CommVault and Metallic with more experience and integrated with all our products. We have all products, like your old servers, the unique server. And it's quite more difficult with Rubrik. So, I prefer Metallic for this.

I would recommend using the product. Metallic is a very interesting product. My company also integrates Acronis and VM in some of our projects, but Metallic is one of the best products for cloud and SaaS. It has many functionalities and is simple to integrate.

For me, it's a ten. I haven't found any other product with so many functionalities that is also easy to integrate. It's not just good for my business, but it also gives me peace of mind and allows me to sleep soundly at night.

Our company uses the solution to implement cobots for customers. 

The global application provides a lot of storage for customers.

There are good security features for Google, videos, irregular encryption, and backups. 

The solution includes the best compatibility metrics for integration and they are managed by Google support. 

The Google reporting is very, very good. It lets us know our data or any losses so we don't need tickets to check our data. 

There is a lack of marketing in our region so there needs to be a focus on improving the solution's reputation. We believe in the solution but competitors like VIN have an edge in the market. 

The network and service need to cover more regions than just the Middle East. 

The solution should provide virtual updates on Linux OS via a host address or in utilities instead of via a secret database. 

I have been using the solution for seven years. 

The solution is very stable so stability is rated a nine out of ten. 

The solution is scalable so scalability is rated an eight out of ten. 

Technical support is helpful but it can take one or two weeks to sort out issues. 

I rate technical support a seven out of ten. 

Neutral

The initial configuration file can be a bit complex. A professional technician who is provided by the vendor should assist with setup. It would boost the solution's reputation to provide configuration, expansion, and upgrade services to customers. 

We implemented the solution in-house and the initial configuration took about four hours. 

The cost of an integrator license is moderate and its features cover most customers. Application features for government or compliance require a separate license. 

Our company proposes solutions to customers depending on their use cases. We have multiple applications and multiple technologies. 

For example, we propose a particular solution to customers in the banking or government sectors. We propose another solution for small or medium companies in the general business sector. 

For every security level, there is good stability and integrity. 

Support could improve and the initial configuration would be easier with assistance from a professional engineer. 

I rate the solution an eight out of ten. 

Complete Data Protection is a multi-platform solution that covers almost everything — Linux, Windows, SQL Server, Oracle, MYSQL Postgres — in a single platform. You can schedule backups and restore databases locally or remotely.

Complete Data Protection is convenient because you can manage various types of databases, and it's pretty easy to set it up.

When you deploy Complete Data Protection for past services, it's more complicated because you cannot directly back up from the previous service host. We have to build a proxy server, like a middleware, to directly access the past database server. It's complex and hard for beginners to figure out.

I have been using Complete Data Protection for about three years.

Complete Data Protection is pretty stable.

We have hundreds of database backups, and Commvault has handled that well. If anything fails, they will send an email notification to notify you of what has failed.

I rate Commvault support eight out of 10. Commvault support is typically good, but they're not all equal. Some of their technicians are more knowledgeable than others.

Positive

The initial setup is complex, and the step-by-step process isn't laid out in the documentation. It isn't very detailed. They don't show you how to set up a proxy server, so I spent a few weeks to figure it out. Once you set it up, it's easy to add another database and schedule a backup.

I think only large enterprises are willing to pay for it because they charge by data volume. And I think some other companies won't use this, maybe it costs more money.

I rate Commvault Complete Data Protection eight out of 10. It's easy to use once you set it up.

We use it for data protection.

We have two consoles: one on the West Coast and another on the East Coast. Our database copy and auxiliary are sent to an outside location for DR, just in case we need to do a system recovery.

Initially, it was on-prem, but we moved it to the public cloud since everything is on the cloud.

Several years ago, we encountered some ransomware. We just had to recover the file with Commvault, which was great.

Commvault provides data protection. Their engine is ransomware-agnostic so ransomware doesn't compromise our backup data. Therefore, we can rely on their data protection to recover and back up our production system.

The virtual server agent (VSA) backup for vCenter is useful and also saves some money. If you use the front-end, which is the agent, then it is a front-end terabyte model, which is very expensive.

Everything is in a single place. I love it. I use the Java GUI console.

Commvault provides us with a single platform to move, manage, and recover our data across on-premises, hybrid, and cloud locations. This is important to us. 

There are a vast number of supported storage vendors out there who can support the Commvault connection, whether you are using public or private cloud. This is something that I really like.

Initially, I spent quite some time understanding the product and how it functions.

While there are newer features on the Command Center, there are still some missing things. I don't use it at all.

For Office 365, they have limited functions and features. 

Commvault could make the product more cost-effective on the public cloud side. We are using this solution to back up whatever is still on-prem. We are not using it to back up what is on the public cloud because we have a native backup solution for that, which is provided by the vendor. As our footprint gets bigger, we will continue to evaluate this, but the last time that we did a cost analysis, the cost was not comparable to the solution that public clouds are offering.

I have been using this solution for seven years, since I joined the company.

The stability is great. The product is very good.

It is very scalable. You can scale out as much as you want to the data platform as well as expand to other network platforms. We have seen some resellers or other vendors who are using Commvault as part of their service provider to back up their clients. In terms of scaling, they can use it to back up private data, public data, etc.

The technical support is great. They are very responsive and right on top of things. Sometimes they go above and beyond to get your answer and solve the problem.

Our 24/7 SLA has never been missed. When you call support, whatever time frame is promised based on the SLA, they deliver on that.

I would rate the technical support as eight or nine out of 10.

Positive

It is a little complex at first when you need to choose the product design, features, and functions. Once you understand those, it is not difficult.

Early on, we were using Commvault Professional Services. Now, I handle the deployment and maintenance myself. I support this solution for our entire company, which is about 2000 users.

If you architect and design it right, then it will save you a lot of time. Right now, I don't need to spend much time on it. I am spending an hour on it per week. It is saving our admin teams around 50% of their time.

Commvault is saving us a lot with its dedupe and compression. This reduces our footprint by 75% to 80%.

Based on the customer's needs, their pricing and model is very confusing sometimes. You need to check with their sales to make sure you are getting the right pricing on whatever you are using. I know that they have simplified a lot regarding the licensing model nowadays, but it is good to always double check and make sure it has everything that you really need.

We pay for the license every year. Initially, it was around $100,000. Now, it is down to $30,000 to $40,000.

There are no costs in addition to the standard licensing fees.

Commvault has the capability to go to the tape library directly. I know that there are some solutions out there not capable of doing that. 

Look at your business needs, potential growth, and the vendor from a technical, support, and the cost standpoint. You also need to look at the cost, looking at the license very closely, which is a bit confusing.

Go to their classes and try to attend their training, at least for the fundamentals of building a foundation. Take a few classes to get up to speed. That is probably the best learning path to understanding Commvault.

Commvault has good scalability and functionality that support what is needed.

The product is pretty strong. You just need to know how to use it and implement it correctly.

I would rate this solution as eight out of 10.

Back in July 2021, we migrated to Office 365. I am in the process of migrating users' mailboxes from on-prem to Office 365 in the cloud. In the initial design, there was no backup solution. Whereas, we back up all mailboxes twice a day onsite. I raised it with Senior Management that we need a backup solution for users' mailboxes. 

Via Metallic, we are backing up Exchange mailboxes in Office 365, OneDrive, SharePoint, and Teams. Our presence for OneDrive and SharePoint is very minimal because we are still in the project phase. We have already migrated 100 mailboxes out to the cloud and further migration of another 600 users. We are in the process of scheduling that. 

They gave us the option of where to store data. We chose UK data stores, which is called Storage U.K. South. It is really flexible. The best thing is that Metallic followed the model for Office 365. It is the same model, so we pay only for user mailboxes. We do not pay for shared mailboxes, which is really good. We don't have to buy four terabytes of space or anything. We are paying at a level of 750 users mailboxes to be back up and shared mailbox is free. More than 750 users and the price will reduce. 

The backup runs automatically every eight hours. Therefore, there are three backups in a day. So far, we have never seen where the backups have over run. As far I am concerned, it is very good product, simple to restore and I would highly recommend it. 

From the technical point of view, we have delta backups. Once a mailbox is migrated to Office 365, whatever the size is, it gets a backup fully once. After that, only delta changes get backed up. This is a really good solution because you don't use a lot of bandwidth since you are only changing deltas. There are no restore charges.

So far, for anything that gets backed up, it is good.

Restoring is very fast. In testing, I did a restore for a single item from a mailbox. Within a minute, I had the message back in my mailbox. So, it didn't take hours or days. Obviously, there will be a limit. If we suddenly go into DR and have to restore five terabytes of emails for people, then it will take a couple of days, which would be acceptable. For general usage, where we have to do the odd restore, we have never had issues. It happens within minutes.

It does back up Azure AD. This is a feature that we really haven't used. We have not had any issues with users or a group to run a restore. The option is there and if required the Azure AD Group object can be restored. I am sure if I tick on it, then it will restore that option back into Azure AD. This is an extra bonus that we got for free.

I am a consultant. Therefore, I have assessed the product, recommended it, and implemented it. I then hand it over to the BAU guys for the normal business day-to-day, as I work on projects. They do a Daily check. Unless in the last four weeks something has changed, we get four emails. One for each product: Exchange, OneDrive, SharePoint, and Teams. So, we are getting four backup reports. 

It would be nice to have just one email report come in, then we can filter out failures. If everything is backed up, we really don't need to see the report. If it is in a single report. A simpler customised report would be good.  

In the roadmap, they have something around reporting. They are aware that they need to improve it. It might already be there or we haven't set it up. However, in the last four weeks, which was the last time that we checked, we didn't see anything different.

We set up the solution in November 2021. So, by November 2021, we were fully up and running.

The stability is perfect. Whenever I log in, it logs in. When I click on something, it loads up. So, I haven't seen any issues.

Sometimes, some dashboards take a bit of time to load but they have to go back and do queries, which is normal. It is your bandwidth and your Internet. When 700 users are logged onto our site, then our Internet will be a bit slower. When compared with our other products or anything else that I have used, the solution is sleek, fast, and smooth with no issues.

We haven't been involved in any scalability. We just have a simple backup for our four products, and that's it. I am sure it is scalable since I can see in their dashboard that they use Dynamics 365, Salesforce, and do endpoints. However, we do not use any of those products.

The project has been handed over to a BAU (business as usual), which is a team of two server engineers who work with it. One of the engineer's jobs is to check the backups daily. That involves checking the Metallic backups. We set up an daily email, which they receive and can confirm the backup has run. Rather than log into a dashboard, look at figures. or go around looking for information, it is on their fingertips in the morning. It takes one minute and their job is done.

We work through another partner for support. We work through them, and if they can't resolve anything, then it is escalated to Commvault directly.

Metallic support is direct. I have raised one ticket. One of my OneDrive folders was not backing up, so I raised a question. Before even half the day was gone, the problem was resolved.

I would rate them as a nine out of 10. I didn't get a very clear answer on exactly what they did to resolve the issue. I know they took the issue onboard and resolved it in a reasonable time, but it wasn't detailed technically enough for me about what was the actual issue. Why did it not back up those two folders in One Drive?

Positive

We reached out to our partners, COOLSPIRiT, who engaged with Metallic and we setup a Demo. We all liked it because the solution is just simple.

We have Commvault for onsite backups. Commvault is used for on-prem mailbox backups, whereas Metallic is used for cloud backups of Office 365. We moved to Metallic as a SaaS backup solution.

The initial setup was easy.

COOLSPIRiT is our partner, so they set up the session with Metallic.

We had a Metallic consultant. He went through it step by step. I wanted to keep the control, because if I gave him the control, I literally would have put my feet up on the desk. There was not a lot to do. There was just the connectivity with Azure AD. The consultant does this day in, day out, so he just whizzed through it.

We had less than an hour-long session. If I wasn't slow with the mouse, we would have been done in half an hour. He was letting me drive and understand as he was explaining. We didn't even do the full hour session.

The Metallic consultant was nice and friendly. He explained what and why he was doing something. He also explained what our prerequisites are.

The prerequisites are very simple. You just need a O365 global admin account. Later on, it was removed. It is just for the initial Metallic and Azure AD connectivity.

Metallic has reduced the amount of manual work that we require to manage our backup operations. It is set and forget. It is actually one of those things. Usually when you set up a backup system, you need to sometimes work on it, do your daily checks, etc. Now, this solution is just set and forget. You receive a report telling you, "You are backed up."

Every day, if you do a daily check of backups, that could take anywhere from half an hour to an hour. So, it is probably saving us at least five hours a week.

If needed, we have Commvault on-prem backup solution for Exchange. Now, that has gone to the cloud. The good thing is we don't have to pay for bandwidth and hardware. We don't pay for licensing, operating systems, updating those systems, and having a team for it. Comparatively, there is a cost savings. 

We like that there is no extra cost for SharePoint, Teams, or OneDrive. It is all mimicking Microsoft's model. Every user has one terabyte of space. When users start using OneDrive, everybody has one terabyte that will be backed up included in the price.

We didn't actually physically evaluate another solution. Our biggest concern was that if we selected something like Veeam, Veritas Backup, or another backup company out there, we would then have had to change our backup systems since we are running Commvault. We wanted something similar to the Commvault product, or something they would recommend in their solution, as we are not ready to change from Commvault and go to another backup vendor's solution.

Close your eyes and just go for it. it just works. I would highly recommend it.

I would rate the solution as 10 out of 10. I love criticising companies to find some fault or try to break the solution. That is what I was trying to do during testing. However, I couldn't pick up anything apart from reporting, where there is room for improvement. I am sure they can come up with something better for the reporting.