Try our new research platform with insights from 80,000+ expert users
ALbert Navarro - PeerSpot reviewer
Account Manager IT at a tech services company with 1-10 employees
Reseller
Dec 4, 2022
A solution with a great rate of duplication and easily scalable
Pros and Cons
  • "The rate of duplication is great."
  • "The interface could be improved because it has two different consoles."

What is our primary use case?

The rate of duplication is great because when you do the first full backup, it duplicates 20%, but when you do more increments, depending on the mode, the duplication is 99%. It is also great at detecting ransomware. It's not an antivirus, but when you copy files, the system can send you a message such as, "Mr. Albert, have you downloaded 10,000 files in two minutes? Why are you doing this?" Again, it's not an antivirus, but it notifies you if something is wrong with your system.

What needs improvement?

The interface could be improved because it has two different consoles. The first console is Java, and it is a little complex, but you can do 100% of the operation. But now, there is an alternative console of HTML 5. It is trendy and simple, but you can only do 70% of your operation. The HTML console is perfect for a client or a partner.

You have all the information centralized with the Java console, and I believe they plan to transition to the HTML console fully.

For how long have I used the solution?

We have been using it for three months, deploying both on-premises and cloud. The choice of on-premises or cloud depends on what the client wants.

What do I think about the stability of the solution?

I rate the stability an 8.5 out of ten, and there is a small room for improvement.

Buyer's Guide
Commvault Cloud
February 2026
Learn what your peers think about Commvault Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
881,733 professionals have used our research since 2012.

What do I think about the scalability of the solution?

It is easily scalable. We have about 300 users of Commvault Complete Data Protection in our company.

How are customer service and support?

We have used technical support, and you can contact them by opening a ticker and in a few minutes, they will action it. For example, we opened a ticket last week, and the issue was solved in 30 minutes.

Which solution did I use previously and why did I switch?

Veeam, Veritas and Rubrik are three software comparable to Commvault Complete Data Protection. Veeam is competitive in price and demand. Their solution is not very good, but many people use it because it is not expensive. Commvault Complete Data Protection, however, is the best out of all of them.

How was the initial setup?

The initial setup is simple.

What's my experience with pricing, setup cost, and licensing?

I rate the pricing an eight out of ten, with ten being a good price and one a high price. Depending on the client, they have different types of licensing.

What other advice do I have?

I rate the solution a nine out of ten. We would like to see a single console for everything in the future.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Senior Administrator at a wholesaler/distributor with 1,001-5,000 employees
Real User
Jul 31, 2022
Valuable features however the solution is complex
Pros and Cons
  • "There are many valuable features of Commvault HyperScale X giving many possibilities to complete jobs."
  • "There are many settings that have to be done on your own. It would benefit from a better interface."

What is our primary use case?

We have the solution deployed on-premise and private cloud.

What is most valuable?

There are many valuable features of Commvault HyperScale X giving many possibilities to complete jobs, particularly with the backup and restore.

What needs improvement?

HyperScale X is not user-friendly. There are many settings that have to be done on your own. It would benefit from a better interface. 

Commvault has a command center that is easy to use, but it does not have the functionality you need, so you have to switch to the Java GUI.

For how long have I used the solution?

I have been using Commvault HyperScale X for five years.

What do I think about the stability of the solution?

The product is stable if it is set up correctly. HyperScale X is sophisticated software that requires you to configure it on your own. This can be difficult to handle.

What do I think about the scalability of the solution?

This solution is scalable. In our company, we have two users of the product.

How are customer service and support?

The support offered by Commvault HyperScale X depends on the country you connect with. U.S. support is better than the support offered in India. With the language barrier, different lingo, and how quickly they speak, I often cannot understand what they are saying.

Which solution did I use previously and why did I switch?

Prior to using Commvault HyperScale X, we were using Commvault with Windows Server. We switched due to the complexity and software updates with Windows. HyperScale provided a good offer that would improve our space requirements.

How was the initial setup?

The initial setup of Commvault HyperScale X was not complex, however, it was not easy either. It took two days to set up the appliances, which we completed with the assistance of a consultant.

What's my experience with pricing, setup cost, and licensing?

HyperScale X is expensive. 

What other advice do I have?

Anyone considering to implement Commvault HyperScale X should do so based on their own needs. There are many tools you can use, but it is complex even if you are running the command center. VM is an easier tool, but it has reduced functionality. 

I would rate the product a seven out of 10 overall.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Commvault Cloud
February 2026
Learn what your peers think about Commvault Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
881,733 professionals have used our research since 2012.
reviewer856101 - PeerSpot reviewer
Senior Deployment Engineer at a computer software company with 11-50 employees
Reseller
Jan 26, 2022
Easy to architect
Pros and Cons
  • "We can go from one page to another page, from office backups to VM backups, or applications like secret backups. So everything can be configured or restored from a single pin."

    How has it helped my organization?

    We can go from one page to another page, from office backups to VM backups, or applications like secret backups. So everything can be configured or restored from a single pin.

    What is most valuable?

    Commvault is easy to deploy and easy to understand for any end-user or any new system. If it's just a basic VM, or like any Hyper-V backup, it's good to understand and then implement. 

    Commvault is easy to architect compared to other products.

    We can manage everything from a finger pin instead of going into everything else. Commvault has everything in a finger pin. It's a single console. That's really good.

    What needs improvement?

    Commvault tries to integrate with every new product that's coming out on the market. Sometimes it makes everyone's life easier if it works well. If not, we don't know where the error is coming from, and it has a lot of bugs.

    Another issue is with the eDiscovery platform, Activate, where they profile data. It has a lot of issues with the indexing.

    Commvault also has something called a file-level on detection. On the production server, if it finds any anomalies on the files, it sends an alert. It runs every five minutes, so admins can get an email alert. That's very good, but it's a reactive alert, we only get it when there's a backup happening. If they can improve that and make it a proactive alert, to identify and send anomalies to admins, that would really help any companies out there go against malware.

    For how long have I used the solution?

    I've been using Commvault for the last five years. 

    What do I think about the stability of the solution?

    I give it a seven on a scale of one to ten, because many times, whenever there is some issue, they provide a hotfix. In large enterprises, we won't be able to update the hotfixes because there is a change in management. There are also hotfixes once every two weeks.

    What do I think about the scalability of the solution?

    Scalability is really good. We can scale out as much as we want.

    How are customer service and support?

    Commvault support is great in most of aspects. We support Commvault customers for most of the part. Whenever we open support cases, most of the cases ends up with Commvault dev team. On most of the clients, or on most of the servers, we don't see any network issues, but they say that it's a network issue, even though there is no network issues. So that's one issue. We always have issues because we don't see any network issues in the environment, but the support says that it's a network issue.

    Which solution did I use previously and why did I switch?

    We do provide services for Veeam and Rubrik. When comparing Commvault and Veeam, Commvault has a single pin, but Veeam does not. Also, Commvault is great for any type of workload, but Veeam is great with workload platforms.

    What's my experience with pricing, setup cost, and licensing?

    It does reduce storage costs in the cloud. At the same time, if you're trying to back up a Cloud application, it adds more cost. If we run data verification drops like an extra or Cloud data, the data that's available in three containers, it adds a lot of cost. However, when we just do a backup to the Cloud, it sells a lot, but it doesn't run a verification.

    At the same time, Commvault came out with MTSS Cloud that they partner with Azure, and that really saves money for any customers. Like a 20 to 30% savings when they use MTSS. Commvault licensing changed a lot in the last five years. I saw four times they change their licensing model.

    Which other solutions did I evaluate?

    If the customer is completely virtualized and if they don't have any workloads apart from the virtual environment, then they should go with Veeam. But if the customer wants to protect the application level, let's say maybe Mongo DB within those virtual environments, then Commvault is better compared to other products.

    What other advice do I have?

    They are up to mark whatever we see an enterprise from hypervisors, that is virtual involvement. They cover everything and they also cover most of the databases that come out. They're up to date on all the workloads. They can protect most of the workloads out there. It's very important for any organization to protect all its data sets.

    If anyone wants to protect multiple workloads, different kinds of workloads, Commvault is best for that.

    I would rate this product an eight out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner Reseller
    PeerSpot user
    Manager (Utilities & Offsites) at a pharma/biotech company with 11-50 employees
    Real User
    Dec 9, 2021
    A very reliable solution with a single window console to manage all backups
    Pros and Cons
    • "We switched to Commvault because we were looking to centralize management. This reduced IT administrator time as well as providing stability and reliability for data backups in a single console."
    • "When we started using Commvault, we felt that there were some technical issues with managing it, but we are comfortable enough with managing it now. There were many issues, like index corrupting, when we first started, but all those issues were resolved by the Commvault tech team."

    What is our primary use case?

    We use it for server, laptop, and desktop backup.

    We are using the latest version.

    How has it helped my organization?

    Commvault helps our admins minimize the time that they spend on backup tasks and other projects since we are now managing a single console to administer all the backups, instead of a full console.

    What is most valuable?

    It is a very good tool for server backup. We can restore any server, e.g., physical or VM, in a very short amount of time.

    Commvault Command Center is very good and user-friendly. We can select any user's data or a server in its Console.

    Commvault provides us with a single platform to move, manage and recover our data across locations. Especially for our IT, this is a very important part of our data storage.

    The recovery option is very good. It is a user-friendly option to recover any data.

    What needs improvement?

    When we started using Commvault, we felt that there were some technical issues with managing it, but we are comfortable enough with managing it now. There were many issues, like index corrupting, when we first started, but all those issues were resolved by the Commvault tech team.

    Its major disadvantage is it's expensive. Otherwise, the solution is good.

    For how long have I used the solution?

    I have been using it for the last six months.

    What do I think about the stability of the solution?

    It is a very stable solution.

    What do I think about the scalability of the solution?

    Scalability is very good.

    How are customer service and support?

    We use a third-party to resolve issues first. They first try for L1 or L2 support. If they are unable to fix it, then they escalate it to Commvault technical support. 

    The support is very good. I would rate them as eight out of 10.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We were using Symantec Backup, which did not have features like centralized management. Commvault has a centralized, single console where you can manage multiple locations of user's desktop data, which is one of the important features of Commvault.

    We switched to Commvault because we were looking to centralize management. This reduced IT administrator time as well as providing stability and reliability for data backups in a single console, and we didn't get these features from Symantec. 

    What was our ROI?

    It reduces IT man-hours by an hour per day.

    What's my experience with pricing, setup cost, and licensing?

    The cost for Commvault is very expensive, even support is very expensive. The full cost of the solution is 50,000 INR per year, which includes 20 VM backups, server data backup, and 200 desktop and laptop agent licenses.

    They have recurring support changes.

    They should reduce the support and license costs so anyone could start using Commvault. Due to its cost, customers are reluctant to use Commvault.

    The first time, when building infrastructure, the cost is quite high.

    Which other solutions did I evaluate?

    We evaluated Veeam and Veritas NetBackup. 

    We chose Commvault based on some customer feedback and technical reviews of Commvault. The main difference of Commvault is the single console to manage everything.

    What other advice do I have?

    Go for Commvault. It is a very strong, stable solution. Technically, it is a very reliable solution with a single window console to manage all backups. Definitely, we recommend customers should go for Commvault. Though, it would be nice if Commvault could compromise on the pricing part.

    I spend two hours every day on Commvault monitoring and managing performance as well as fine-tuning.

    We implemented on-premises, so it is not connected to any public networks. Therefore, hacking is very difficult.

    I would rate Commvault as eight out of 10.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Services Manager at a non-profit with 1-10 employees
    Real User
    Dec 9, 2021
    It gets more user-friendly with each version
    Pros and Cons
    • "We specialize in Commvault and IntelliSnap. Commvault covers all our customers' backup needs in one system, and they have complete control over their Snapshot backups. Snapshots are important to our customers because of the size of their data sets."
    • "Commvault is a rich system that might scare somebody the first time they see it because it feels so huge."

    What is our primary use case?

    Our customers use all the Commvault modules related to data backup and protection.

    How has it helped my organization?

    From a real-life experience, I can say it cut down the time our customers spent on backup tasks by about 60 percent. 

    What is most valuable?

    We specialize in Commvault and IntelliSnap. Commvault covers all our customers' backup needs in one system, and they have complete control over their Snapshot backups. Snapshots are important to our customers because of the size of their data sets. Data has become so big in recent years that traditional backup methods are no longer helpful. Commvault's interface gets more user-friendly with each version. Our customers really like it.

    Commvault offers a lot of visibility into the data, which is something that adds great value to the solution. Its ability to work across cloud and on-premises environments are essential for us because our customers have mixed environments, and they want a single interface for managing data protection. 

    It also provides broad coverage by helping our customers identify unprotected workloads, which is helpful for customers with mixed and complex environments. Our enterprise customers often have systems from various manufacturers, or they've created silos that are connected through their protection system. I also know that Commvault has an excellent anti-ransomware feature, but I don't have any hands-on experience with it.

    For how long have I used the solution?

    I've been using Commvault for seven years.

    What do I think about the stability of the solution?

    Commvault is very stable and mature.

    What do I think about the scalability of the solution?

    Scalability was also not an issue. Every time we needed to scale the system for a customer, we could do it easily. On average, our clients are working with around 500 terabytes, and they're doing thousands of backup jobs on a daily basis.

    How are customer service and support?

    I had no complaints, but I sometimes felt we needed more direct access to support instead of going through emails and an automated system. During emergencies, I would like to be able to pick up the phone and talk to somebody directly. Overall, I rate Commvault support eight out of 10. 

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    Setting up Commvault was somewhat complex for the implementations we did. A lot of preparation went into setting up the hardware that would support CommVault and also the network. In total, it took us about three working days.

    Which other solutions did I evaluate?

    I have a little experience with Veeam, and that's about it. I've also worked with a few legacy products that might not exist anymore. One was called NetVault, I believe, or something like that. So far, I feel like CommVault is more of an enterprise solution.

    What other advice do I have?

    I rate Commvault 10 out of 10. It's full of features. Commvault is a rich system that might scare somebody the first time they see it because it feels so huge. There are thousands of options. On the other hand, if you understand the architecture and the logic behind it, it's the perfect way to do whatever you need. Because there are so many options, you will definitely find a way to address your needs. Everything is supported, and there is nothing it cannot do.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    reviewer1002471 - PeerSpot reviewer
    Assistant Manager of IT at a consumer goods company with 10,001+ employees
    Real User
    Dec 6, 2021
    Enables us to monitor all users from a single place
    Pros and Cons
    • "Commvault can perform a backup no matter where you are, and it takes a backup every four hours. No matter when you come to the office, it'll take a backup if you're connected to the internet and check the system for online availability."
    • "Sometimes the web page doesn't work. I don't know if it's an outage or if there is maintenance going on in the background. From time to time, Commvault will suddenly stop taking backups for some intervals."

    What is our primary use case?

    We use Commvault to back up our employees' data. I work for a retail organization, so our users aren't in a single office. Before we were using a backup solution that could only take a backup in one office at a particular time. This was a disadvantage for us because the users kept shifting from one office to another. In some cases, we'd need a critical backup, but we couldn't do it. That's why we switched to a cloud-based solution.

    How has it helped my organization?

    Commvault can perform a backup no matter where you are, and it takes a backup every four hours. No matter when you come to the office, it'll take a backup if you're connected to the internet and check the system for online availability. Commvault has reduced the time administrators spend on admin tasks. I can monitor all users from a single place and see when they have performed the backup or when they've notified us of a lost backup. 

    Before, I spent at least one or two hours each day monitoring the backup solution. With Commvault, I log in once in the morning or the evening for 10 to 15 minutes, and I can check everything on my laptop. Now it takes me, at most, half an hour to oversee the backups of the 300 users I monitor.

    What is most valuable?

    The interface is easy to use. I would rate the interface nine out of 10. It's a single console where you can create, modify, and delete users or you can transfer permissions to other users. Even if I remove the license, the laptop will still be there in Commvault for some time. If your laptop is dead, it's still a live location, so we can check it. If the laptop is connected to the internet, we can see exactly where it is, whether it's in India or the US. Restoration is super easy. From the admin console, we can restore a user's data no matter where they are. If a Commvault instance is installed on that laptop, we can restore it.

    Ransomware protection is another special feature in Commvault. They have predefined some extensions. When Commvault identifies a ransomware attack, it will stop taking the backup on those extensions. We haven't had that happen yet, but Commvault can contain and control a ransomware attack.

    For how long have I used the solution?

    We've been using Commvault for three years. We completed our two-year subscription and renewed it, so we're now in our third year.

    What do I think about the stability of the solution?

    Sometimes the web page doesn't work. I don't know if it's an outage or if there is maintenance going on in the background. From time to time, Commvault will suddenly stop taking backups for some intervals. We'll raise a ticket to the support team, and they'll get it sorted out. Still, I would say it's working 99 percent of the time. We can take the backup, restore data, and everything else. But sometimes it stops work. For example, today it went down for a minute.

    What do I think about the scalability of the solution?

    There are no limitations for us. We are interested in indefinite backup for deleted files. Even if I delete the file, it'll be there permanently. I don't foresee any issue with that.

    How are customer service and support?

    I rate Commvault support nine out of 10. When you raise a ticket, they immediately assign the engineer. If that person can't solve the problem, they will escalate to a higher engineer or management, who will get it fixed immediately. The size of the account doesn't matter either. If you have an issue, they will try to fix it quickly. They don't give special preference to their larger customers. 

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We were previously using a homegrown solution called Retrospect. We switched to Commvault because it's cloud-based.

    How was the initial setup?

    I was at the company when we first deployed Commvault. The overall deployment takes time because it depends on the users' availability. We can't take all the backups together also because we also have time constraints. It depends upon the user availability we have completed this activity. Our IT team has five members responsible for maintaining Commvault, so all five know how to work with Commvault. We also have different offices with varying levels of access, but they can't perform configuration changes, 

    What about the implementation team?

    Commvault worked with our team during the user acceptance testing. In the UAT phase, everyone was a little uncomfortable because we didn't know what all the options were. But Commvault has a team in India who helped us to check everything. We were satisfied with that. When we had issues, an engineer took the call and sorted everything out. After that, we didn't have any problems with the configuration.

    What was our ROI?

    I feel like we've gotten a lot of value relative to what we've spent. Employees no longer have to be in the same office to access the backup solution. If a user working from home wants to restore data, I can directly restore it to his laptop. There's no time delay for solving user issues. We've also cut down on storage costs because an in-house solution requires you to spend money to keep that much data.

    Which other solutions did I evaluate?

    We have evaluated three or four cloud-based backup solutions, but the other ones in the market didn't even come close to Commvault. We looked at solutions by Sophos and Veeam, but those didn't have even 50 percent of what Commvault offers.

    What other advice do I have?

    I rate Commvault nine out of 10. It's a wonderful platform for IT professionals. I would suggest Commvault as the backup solution for any company. However, it still has some room for improvement.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1439151 - PeerSpot reviewer
    Project Consultant at a computer software company with 501-1,000 employees
    Consultant
    Dec 5, 2021
    Our customers don't have to manage their environments, which means that they have less work to do
    Pros and Cons
    • "Commvault helps to ensure broad coverage with the discovery of unprotected workloads. This is important. From the moment that we set it up, we mostly have customers telling us what they need to back up. Then, you can list the machines that are not yet protected. Sometimes, we can see that they are unaware of this, and say, "We didn't know that those servers were not protected yet," or "We did not back them up yet.""
    • "I would assess the Command Center as a very useful but sometimes difficult tool. It is multipurpose. It has all the features of logging and monitoring, especially for the actual setup. For us, it is easy because we work daily with it, but for customers who only use it once a week, they sometimes have some difficulties. Command Center is not user-friendly for beginners."

    What is our primary use case?

    Our customers mainly use it as a mixed backup solution of primarily virtual environments, whether it is Hyper-V or VMware, and also in some cases, physical machines. Some of our customers must have tape access, which is one of the reasons why we often propose and use Commvault.

    We are a partner and service provider for Commvault. For some customers in Belgium, we are also implementing Metallic.

    In Holland, we have some installations with cloud connectivity. However, in Belgium, we only use the cloud for archival purposes at this time.

    How has it helped my organization?

    Commvault helps to ensure broad coverage with the discovery of unprotected workloads. This is important. From the moment that we set it up, we mostly have customers telling us what they need to back up. Then, you can list the machines that are not yet protected. Sometimes, we can see that they are unaware of this, and say, "We didn't know that those servers were not protected yet," or "We did not back them up yet." 

    Sometimes, if you have multiple admins working in environments, you will see a growth of machines and the backup people responsible are not always aware of this. Therefore, it is very important to explain to customers that they need to perform a check monthly. They should also check with their admins or application owners to see what is necessary, because sometimes application owners may need to pay for it or the customer will need newer licenses. It is important for them to know, especially these days. In the case where you have servers which are not yet protected, you have bigger issues.

    We use Commvault's ransomware protection and detection on media agents. From the moment that we can configure media agents, we have already enabled that option. We will then address with customers the possibilities, a way forward, and regular checks with resources. As a service provider, if we configure a customer, then they will set up a monthly restore test. Also, if a customer demands it or finds it necessary, we can perform disaster recovery tests.

    What is most valuable?

    Commvault can do everything for every operating system and application. Whether it is cloud-based, like Office 365, or not, it is possible with Commvault. 

    What needs improvement?

    Sometimes for customers, it is difficult because you can see all the features. Sometimes, it is difficult for them to use or understand it. Once they have had some training from Commvault or us, they are really happy with the solution.

    I would assess the Command Center as a very useful but sometimes difficult tool. It is multipurpose. It has all the features of logging and monitoring, especially for the actual setup. For us, it is easy because we work daily with it, but for customers who only use it once a week, they sometimes have some difficulties. Command Center is not user-friendly for beginners.

    This is also the reason why we propose to customers to use the Web Console. I know that some older customers are not yet really aware of this tool. However, from the moment that they start using the tool and search possibilities, they will then go to that Web Console instead of the Command Center.

    Ransomware is a major problem these days, and whatever improvements they can make to be more secure on this is always good. At this moment, they have a large install base and a very broad package for backup of applications, for OSs and Hyper-V, with a cloud integration. This will be a major part of their growth and change in the future. 

    We would like the ability to restore to and from the cloud to on-prem. While they are already very big in this aspect, this could be an improvement over the next few years.

    For how long have I used the solution?

    I have been using it for approximately three years. However, my company has been using it much longer.

    What do I think about the stability of the solution?

    It is a very stable product that has many features. 

    What do I think about the scalability of the solution?

    Scalability is very good. It can go very far with the number of media agents and its database. 

    You have hyperscale possibilities, which is not something that I work with a lot. However, if necessary, you can also use the appliances to scale. 

    For normal environments with servers and media agents, it is rather easy to scale. We sometimes start with small media agents using a physical server. We always have the possibility to extend it with more disks. It is easy for Commvault to scale the disk capacity.

    How are customer service and support?

    The technical support is very good. We have a general account with Commvault where we can open cases and get assistance. Up until now, it has always been very good.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    Sometimes, they have already used Dell EMC NetWorker. When Dell EMC tries to sell them PowerProtect, we will suggest moving to Commvault because we know it is very good and has a stable environment.

    How was the initial setup?

    The initial setup is straightforward because I know the product rather well. I can say that customers who see it or sometimes migrate from another product to Commvault find it difficult. For example, you need to have a CommServe server with a database. The database could be on another server or virtual machine. Then, you will need to have media agents.

    What was our ROI?

    By using our service provider solution, customers often have less work than before. They don't have to manage an environment themselves. They can get reports about whether backups fail or not. They can also ask us to perform restores, etc.

    Which other solutions did I evaluate?

    The main reason that customers often choose us is because we can use Commvault as a service provider. So, the customer does not need to install a CommServe server and database on-premises. Instead, we can simply use a media agent with clients and back up their data on a temporary media, then replicate the data to our data center and servers. So, they will have double security, e.g., on-prem for fast restores. Initially, after one weeks to two months, they will have longer copies and retention periods on our site, where they have the possibility to perform restores or replication to their on-prem environment.

    Sometimes, for customers, the setup is difficult compared to Veeam, which we sometimes also sell to much smaller customers. However, for the bigger customers, we use Commvault.

    If it is a bigger physical and/or virtual environment with a lot of applications, Commvault is the way to go. We have noticed with Veeam, especially if you have physical database servers, that it is sometimes a hassle to configure and back up. For smaller customers who only have a virtual environment of around 50 to 60 VMs, Commvault might be too big, painful, and difficult. In these cases, we might propose the Veeam solution.

    Rubrik and Cohesity have large cloud solutions. However, in Belgium, it is mainly the virtual environment that we need to protect as well as physical servers for bigger customers, which is why Commvault is the best solution for us.

    What other advice do I have?

    I primarily still use the Commvault Command Center. We teach a lot of customers to use the Commvault Web Console because it is easier for them to use. Also, for future upgrades, the newer versions are aware of the web and HTML5 interfaces, but not Command Center.

    It is good to have an assessment of the environment beforehand to really look at the retention of the customer's backups. If they are already using a solution, it is important to determine if the configured retention times are up to date. It is also important to know if cloud integration is necessary or will be in the future.

    I would rate this solution as eight out of 10. There is always room for improvement.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    System Analyst at a computer software company with 1,001-5,000 employees
    Real User
    Nov 29, 2021
    We can immediately recover and enable services on a standby server
    Pros and Cons
    • "We have multiple workloads, including SQL, Oracle, SAP HANA, especially Sybase, as well as file systems, VMs, and Exchange mailboxes. Commvault provides very good support for them."

      What is our primary use case?

      It is used as an enterprise backup solution.

      How has it helped my organization?

      We have a very good disaster recovery solution with Commvault. We have a standby CommServe where logs are being deployed every five minutes. If something goes wrong, we are immediately able to recover and enable services on the standby server. We are achieving 99.9 percent SLA with respect to the backups.

      It also helps to ensure broad coverage through the discovery of unprotected workloads. We can easily identify them in the Web Console where we can see which of our servers is not protected. And if there is no backup for more than one day, we can get a report, and we have also enabled alerts. Those features are really helpful to us in identifying and addressing issues.

      Commvault minimizes the time we spend on backup tasks. I only have to check the health of the CommCells, and the rest of the time I can work on the other tasks.

      What is most valuable?

      It's a very good enterprise backup solution with multiple features. We are able to take a backup of multiple databases. We don't need to use scripts to schedule any kind of local backups. We have a direct plugin for Commvault so that we are able to take backups of any of our databases or application systems, like SharePoint. Commvault is also enabling backup for PaaS services that are deployed on the cloud.

      Commvault provides encryption mechanisms with the latest standards that our customers are looking for.

      The CommCell console is very good and user-friendly. I have experience with NetBackup, HPE DP, and Backup Exec, but I'm really comfortable with Commvault. The console makes it easy to identify exactly what we need to see. For example, there are multiple categories. If a backup needs to be performed on multiple systems, we just configure one client or one group and we can push the agent straightaway. That's a very good feature that helps us to complete tasks on time.

      We can integrate our multiple CommCells in the single Web Console as well and that helps us easily identify how many servers are getting backed up and how many servers are not being backed up. We can see the SLA and the success rate. And even though our customer is huge, we can give them access and they can easily see the SLA and the success rate of the backups. Commvault also recently launched the Command Center. It is very good, enabling us to deploy server plans. It is very good and user-friendly.

      For disaster recovery, there is a feature called Live Sync, and we are also able to export disaster recovery backups to the cloud. If something goes wrong, we are immediately able to recover and continue with business.

      In addition, if something goes wrong and a backup fails, we can trace the issue using the log. Each service has a different log that clearly gives us information about the exact reason for the issue and what needs to be done.

      We have multiple workloads, including SQL, Oracle, SAP HANA, especially Sybase, as well as file systems, VMs, and Exchange mailboxes. Commvault provides very good support for them. We perform 70 to 80 restores on a monthly basis. Over the past year, I have faced challenges with one or two restores. All the rest were completed successfully. And if we get stuck, we can easily use the logs to identify the issue and to make some changes to the configuration. So we are approaching a 100 percent success rate with respect to restoration.

      Commvault has very good procedures for performing backups and restores of SAP HANA databases. As far as I know, no other technology provides an option to perform a restore directly from the backup tool itself. We log in to HANA Studio when we have to perform a restore and Commvault enables this by default. We are able to do the restoration from the Commvault GUI itself.

      Commvault also provides workflows. If you want to decommission a client's systems, there is a workflow where we just have to add the client to it and we can easily complete the task. This is useful when we are informed that a customer is moving out. It would be a huge task for the backup team to retain the backups for such-and-such a period of time and to release the license. Running this workflow makes our work very simple and reduces our efforts as well. The multiple workflows really help us in completing tasks quickly.

      Overall it has great features that fulfill our customers' expectations.

      For how long have I used the solution?

      I have been using Commvault for the past seven years.

      What do I think about the stability of the solution?

      The stability is very good. If you don't follow the metrics and best practices recommended by Commvault, or if you mess up the setup, you may face challenges. If you follow the best practices, it's a very good, stable solution.

      What do I think about the scalability of the solution?

      We can easily expand our licenses and deploy Commvault for our customers, which keeps our business going. From a scalability point of view, I haven't seen many challenges.

      How are customer service and support?

      We get very good support from Commvault if we run into any kind of production issue. They maintain a very good SLA for critical and high-priority tickets. We are really satisfied with their support.

      For example, let's say that something in production is down or multiple customers are impacted. SAP won't join a call and help us in resolving the issue. But if we have a critical CommServe-level issue, and multiple backups may fail, Commvault can easily jump on a call and can help us in addressing this issue. In reality, if something is wrong with a SAP system or if an OS is not functioning, a customer may not be able to do their work. Whereas, without a backup, they can continue their business, but they cannot recover things if something goes wrong. Still, if we raise a high-severity ticket, based on the criticality, Commvault support will definitely jump in. They can help us in one hour, at the most.

      How would you rate customer service and support?

      Positive

      How was the initial setup?

      In one of my older projects, deployment of Commvault was simple, but the current one is complex. It's a very big environment. It depends on the environment of the client and the requirements. If you have a shared mechanism and the customer has multiple firewalls at their end, it will be very difficult to integrate multiple customers into one CommCell. But if you have a single project and a dedicated customer in a single domain, it will be very easy.

      What's my experience with pricing, setup cost, and licensing?

      Compared with other backup technologies, Commvault is a bit more costly, but we are satisfied with the support, the services, and the features that we get with Commvault.

      We are using the capacity-based license and have a total of 10 CommCells. In the license file, we can clearly see what kinds of workloads can be backed up.

      Which other solutions did I evaluate?

      Veeam is very useful for Windows-related platforms but we chose Commvault because it does not have any kind of platform dependency when it comes to backups. It has multiple features enabling us to backup Oracle RAC, or Exchange DAG, and IBM Lotus Notes, and any type of PaaS services.

      Commvault has a clear-cut, three-tier architecture, whereas others follow a two-tier architecture, other than NetBackup, I believe. With Commvault, every backup load will be taken care of by the MediaAgent, and administrative tasks will be taken care of by the CS. Evn the CommServe size also not be huge when compared with other solutions.

      What other advice do I have?

      With respect to security, in particular regarding ransomware, Commvault has built-in features that we enabled to protect our environment. As for storage targets, every storage array has its own built-in mechanism for encrypting or securing the data. It is very difficult for a third party to enter and to make any kind of use of the storage arrays.

      Storage cost completely depends on the retention the customer is looking for. If they have, say, a 1 TB system and they're looking for more than two months' retention, there will be a lot of storage utilization. But we do get a very good duplication ratio, close to 90 percent for file system backups, which helps us to minimize the cost.

      Overall, if your infra is very good, once you configure Commvault there are no challenges. It will function well. If something is wrong with the network, obviously, any backup technology will end up with issues. But Commvault is very good.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company has a business relationship with this vendor other than being a customer. Premium Partner
      PeerSpot user
      Buyer's Guide
      Download our free Commvault Cloud Report and get advice and tips from experienced pros sharing their opinions.
      Updated: February 2026
      Buyer's Guide
      Download our free Commvault Cloud Report and get advice and tips from experienced pros sharing their opinions.