3CX Live Chat vs BlueJeans Meetings [EOL] comparison

Why PeerSpot?

3CX and Verizon are both solutions in the Virtual Meetings category. Additionally, 90% of 3CX users are willing to recommend the solution, compared to 100% of Verizon users who would recommend it.

3CX Live Chat

Read 57 3CX Live Chat reviews

7,130 Views
2,923 Comparison Views

90% willing to recommend

BlueJeans Meetings [EOL]

Read 4 BlueJeans Meetings [EOL] reviews

100% willing to recommend

3CX Live Chat

BlueJeans Meetings [EOL]

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 28, 2025

3CX Live Chat and BlueJeans Meetings [EOL] compete in the communication solutions category with 3CX excelling in customer engagement and BlueJeans offering advanced virtual meeting features. 3CX stands out for cost-effectiveness and customer support, while BlueJeans offers a slight edge with feature richness.

Features: 3CX Live Chat offers seamless website integration, live chat transitions, and integration with CRM for enhanced customer interaction. BlueJeans Meetings [EOL] provides robust video conferencing with advanced screen sharing, global toll-free numbers, and extensive participant capacity supporting up to 500 attendees.

Room for Improvement: 3CX Live Chat could enhance reporting capabilities, address challenges in integration for larger systems, and provide a more expansive range of customization. BlueJeans Meetings [EOL] could improve support for browser-only usage without downloads, enhance meeting stability for large group calls, and streamline user interface for less tech-savvy users.

Ease of Deployment and Customer Service: 3CX Live Chat offers easy deployment and strong customer service with a straightforward installation process, making it user-friendly for businesses. BlueJeans Meetings [EOL] offers comprehensive features that require more setup but balances with effective customer service to support users through deployment challenges.

Pricing and ROI: 3CX Live Chat is a cost-effective solution with low initial costs, leading to a quick ROI through improved customer engagement. BlueJeans Meetings [EOL] incurs higher initial costs but provides rich features that justify long-term ROI, appealing to businesses focused on video collaboration.

To learn more, read our detailed Virtual Meetings Report (Updated: October 2026).

Buyer's Guide

Virtual Meetings

October 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Virtual Meetings (6th), IP PBX (1st), Unified Communications (2nd), Live Chat (6th), Hosted and Cloud Based VoIP (7th)

BlueJeans Meetings [EOL]

Average Rating

8.8

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Featured Reviews

Ram Maruboina

Software Engineer – Rust Systems & AI Evaluation at Turing

Real-time chat has boosted customer satisfaction and improves team efficiency and lead conversion

We could improve with better advanced chatbot customization, stronger AI-powered conversations, automatic deep CRM and third-party integration, more detailed analytics and reporting, additional customization options for chats, and improvements to mobile app performance and workflow automation. Regarding security, it is essential for customer-facing interactions. I would point out the real-time data lag, which is a significant gap, and enhancements in system reporting and live data update metrics are necessary. We also miss deep customer journey insights, along with user interface improvements, mobile widgets, and agent experience enhancements, especially with security and privacy configurations. On a scale of 1 to 10, I would rate 3CX Live Chat as an 8 because it has excellent control over the PBX license while enabling instant transitions from chat to voice and video calls. The reasons for losing those two points include basic analytics, widget customization options, and limited standalone chat tools compared to its competitors, which have higher market shares. With the right developers, they could excel in this area. The reason I chose the number eight is not only about analytics or customization but due to reliability bugs and agent workflow frictions, which affect the overall reporting coherence. Reliability and security glitches are significant drawbacks.

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Saurabh Srivastav

Solutions Architect-Hybrid Cloud and Automation at Red Hat

Accommodates large meetings with up to 500 participants, and I find it pretty intuitive and user-friendly

As per company policy, most internal meetings happen through Google Meet, but for large-scale meetings with more than 500 participants, we use BlueJeans Meetings. It's more like a broadcast meeting platform, which Google Meet doesn't allow The main advantage is the ability to host large meetings…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It has resulted in customer satisfaction for the company product on IVR/web conference/application integration/mobility, etc."

"The monthly savings on service alone pays for the system in 8 months or less."

"The failover features that come on SP3 allow me to create a replica of 3CX PBX in case the 3CX fails, and the replica becomes active right away, minimizing downtime and data loss."

"3CX is useful and easy to use. I can talk to my colleagues from anywhere."

"It makes the decision a no-brainer, you get so much more for your money with this solution."

"Integrated Web Meeting and Video Conferencing with mobile app is a big sales feature."

"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."

"Customer Service: Great - the national distributor is really good at showing us love, and works with us to resolve problems that we encounter."

More 3CX Live Chat pros

"It is really easy and there are no complicated graphics or icons. It is simple and has an intuitive design. It's user-friendly over anything else I have used."

"The quality of both audio and video is good."

"The main advantage is the ability to host large meetings with up to 500 participants. The sound quality is also better on BlueJeans. I find it pretty intuitive and user-friendly."

"It is available in all flavors. You can use it in the browser, and you can use it on an Android phone for which a BlueJeans app is available. I use an Android phone, so I only know about Android. So, you can join a meeting from the application installed on your phone or from the mobile browser, or you can use it from a laptop or a PC."

"BlueJeans Meetings is very easy to set up; it is integrated with Outlook and you just have to select your participants for it to automatically populate the main body of your email."

"BlueJeans is a very good tool, and I have never experienced quality issues with the voice or video."

Cons

"It would be great if the web meeting functionality could be extended to enable users to call standards-based video conferencing systems."

"It needs a better training and certification process."

"3CX has some other limitations. One of our teams totally stopped using 3CX because they couldn't use it to capture the recordings of the conversations they were having with the client and also sync images on HubSpot CRM."

"Bring back the multi tenant ability in version 15 and above."

"Not really much to dislike, the product is solid but you do need to keep your Windows server updated."

"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."

"It would be nice if the Chat feature also allowed us to transfer files."

"Support could be better, especially when you have an emergency and need assistance."

More 3CX Live Chat cons

"I haven't had any big challenges. The annotation feature should be improved. So if I need to mark something or point something out, it's there, but it's not that user friendly. Other than that it's fine. In terms of collaboration, I think there could be some improvement."

"Screen sharing is available but there is no feature for remote access, to take control of another machine."

"Its cost is very high. If you sell it in India, which is a price-conscious market, the prices should be as per the market competition. You cannot charge the rates that are applicable in the US. They should tailor it to the local market. It should be in line with what the competition is offering."

"BlueJeans doesn't allow as much customization of your background in a video call, so that could be improved."

Pricing and Cost Advice

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"There is no add-on costing on the standard fees."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

More 3CX Live Chat pricing and cost advice

"I once tried buying it for myself, but it was very costly. It is quite expensive as compared to other solutions. With BlueJeans, there are carrier charges if you call the toll-free number. The customer doesn't pay for the call, but the buyer or the subscriber of BlueJeans has to pay for it. That is where BlueJeans becomes very costly, and that is where Google, Microsoft Teams, and Zoom are very helpful because you don't have to pay these charges."

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Top Industries

By visitors reading reviews

Construction Company

17%

Outsourcing Company

12%

Financial Services Firm

11%

Comms Service Provider

10%

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	42
Midsize Enterprise	6
Large Enterprise	3

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

My experience with pricing, setup cost, and licensing for 3CX Live Chat is good, as they are not very expensive. We have an unlimited number of engineers on 3CX Live Chat, so the licensing cost is ...

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What needs improvement with 3CX Live Chat?

3CX Live Chat can be improved, as it is very frustrating that we do not receive the call on the application. Thanks to the offline feature, if the application is offline and we miss a call, after a...

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What is your primary use case for 3CX Live Chat?

My main use case for 3CX Live Chat is using it for the company support line. A quick specific example of how I use 3CX Live Chat for my company support line is that we have a support number in our ...

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Compared 18% of the time

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Compared 13% of the time

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Compared 12% of the time

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Compared 10% of the time

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Product Reports

Buyer's Guide

Live Chat

October 2026

Download 3CX Live Chat product report

Buyer's Guide

Virtual Meetings

October 2026

Download BlueJeans Meetings [EOL] product report

Also Known As

3CX PBX

BlueJeans Network

Overview

3CX Live Chat enhances communication with seamless CRM integration, cloud management, and VoIP integration. Mobile and desktop apps support mobility, making it a flexible communication tool for businesses.

3CX Live Chat integrates communication through WebRTC, providing chat, video, and call queues that create a robust platform for customer support and internal communication. It boasts strong management features like call tracking, scalability, and cost savings, all within a user-friendly interface. Maintenance and customization are straightforward, facilitating streamlined customer interactions and operations. However, the solution requires attention to integration and customization challenges, including complex interfaces and compatibility limitations. Users may find some areas for improvement in analytics, reporting, and extended device support.

What are the key features of 3CX Live Chat?

Cloud Management: Simplify communication with cloud-based tools.
VoIP Integration: Enhance call handling with integrated VoIP capabilities.
Seamless CRM Integration: Connect easily with existing CRM software.
WebRTC: Enable smooth transitions between different communication modes.
Call Tracking & Reporting: Access detailed call data for better decision-making.
Mobile & Desktop Apps: Support mobility with versatile app options.
Customization: Tailor features to suit specific communication needs.

What benefits should reviewers look for?

Cost Savings: Reduce expenses with an efficient communication tool.
Scalability: Adapt to changing business communication needs easily.
Ease of Deployment: Minimize IT setup time and resources.
Management Features: Utilize tools for effective communication oversight.

3CX Live Chat is utilized across domains, particularly in customer support, enabling seamless internal and client interactions. Call centers, small and medium-sized businesses, and enterprises favor it for its efficiency in handling customer inquiries and facilitating communications across multiple branches with minimal IT setup.

3CX

BlueJeans Meetings [EOL] offered a versatile conferencing experience for businesses, featuring seamless integration and advanced capabilities for professional communication.

BlueJeans Meetings [EOL] was known for enhancing virtual collaboration. It enabled companies to conduct efficient meetings with robust support for audio, video, and content sharing. Benefiting from extensive compatibility across platforms, it was adaptable to different technological setups within enterprises.

What are the key features of BlueJeans Meetings [EOL]?

Cross-Platform Compatibility: Accessible on various devices ensuring flexibility.
HD Video and Audio: Provides crisp and clear conferencing quality.
Content Sharing: Facilitates easy sharing of documents and presentations.
Integration: Seamlessly connects with tools like Microsoft Teams and Slack.

What should users consider in reviews for ROI?

Enhanced Productivity: Simplifies meeting setups and participation.
Cost-Efficiency: Streamlined communication reducing travel expenses.
Reliable Security: Provides secure communication channels.
Customer Support: Access to responsive and helpful technical assistance.

In industries such as healthcare and education, BlueJeans Meetings [EOL] was instrumental in supporting remote consultations and virtual classrooms. It promoted effective engagement between professionals and clients, highlighting its adaptability to diverse professional requirements.

Verizon

Sample Customers

Information Not Available

Criteo, Seattle Children's Hospital, The Wharton School, Wikia, Telit, Epilepsy, NENW, IPENZ, Medanta, Mphasis, Royal Academy of Dance, Wharton, Red Hat, HKS Architects, Forum of the Future, Commonfund

Find out what your peers are saying about Zoom Video Communications, TeamViewer, Microsoft and others in Virtual Meetings. Updated: October 2026.

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