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Acronis Disaster Recovery vs Infrascale Backup & Disaster Recovery comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.7
Acronis Disaster Recovery offers cost savings, improved recovery times, and effective data protection against threats like viruses and hardware damage.
Sentiment score
6.2
<p>Infrascale Backup &amp; Disaster Recovery boosts profitability and reliability, reducing downtime and costs while enhancing protection and recovery efficiency.</p>
My customers are finding value in Acronis Disaster Recovery, as they are happy with the tool and continue to use the services after facing many situations where they found it useful and got good returns on their investment.
Technology Specialist at Ideeya technologies
Acronis regularly introduces new features to meet customer needs, which can lead to efficiencies.
Technical Director at Tecstaq
 

Customer Service

Sentiment score
6.7
Acronis Disaster Recovery support is knowledgeable but needs faster response times and better high-level accessibility during outages.
Sentiment score
7.4
<p>Infrascale Backup &amp; Disaster Recovery's support is praised for responsiveness, expertise, and improved efficiency, effectively addressing customer needs.</p>
A high-level technical team should be accessible swiftly to minimize customer downtime.
Technical Director at Tecstaq
The technical support is reliable and efficient.
Senior Engeneer at Telco Systems
We face issues connecting with the account manager, which needs to be improved.
Technology Specialist at Ideeya technologies
The right expertise, a timely response, and being able to get to the right person to help you resolve the problem are very important.
President at a media company with 11-50 employees
Their average mean time to resolve open tickets is an hour.
President at IT1 Service
The most valuable aspects of Infrascale’s support for my company are the turnaround time and the resolution time.
President at LET US DEAL WITH IT, LLC
 

Scalability Issues

Sentiment score
7.3
Acronis Disaster Recovery is scalable and cost-effective for SMBs but may have limitations for large enterprises due to cost concerns.
Sentiment score
5.5
<p>Infrascale Backup &amp; Disaster Recovery scales well with added hardware, but some face challenges with unexpected capacity and configuration issues.</p>
The scalability of Acronis Disaster Recovery is good, and I would rate it an eight out of ten.
Senior Engeneer at Telco Systems
It is easy to scale; you can directly add licenses for scalability.
Technology Specialist at Ideeya technologies
One person can manage hundreds and hundreds of endpoints without any issues.
President at IT1 Service
 

Stability Issues

Sentiment score
8.1
Acronis Disaster Recovery is stable and reliable, with minor initial issues, frequently rated 8-9/10 for performance.
Sentiment score
7.5
<p>Infrascale Backup &amp; Disaster Recovery is stable and efficient, with responsive support and manageable software limitations.</p>
We have not experienced any downtime, bugs, or glitches.
Senior Engeneer at Telco Systems
I would rate the stability a ten out of ten.
President at IT1 Service
There was a recent announcement in terms of moving Infrascale to the cloud, which makes it easier for the customer in terms of usability.
President at a media company with 11-50 employees
 

Room For Improvement

Acronis Disaster Recovery requires improvement in support, pricing, documentation, integration, security features, and user guidance for better effectiveness.
<p>Infrascale Backup &amp; Disaster Recovery needs bandwidth control, clearer pricing, improved dashboard, Linux support, security upgrades, and better integration.</p>
They could also enhance endpoint security by integrating EDR within the security framework.
Technical Director at Tecstaq
For the backup to compete in the enterprise market, there must be improvements.
Associate Product Executive at Connex Information Technologies
If a server is completely offline and destroyed, the system should offer an intelligent response, providing options to start recovery without requiring manual intervention from engineers.
Senior Engeneer at Telco Systems
Many customers do not rely on just one cloud provider and want to work with multiple clouds.
President at a media company with 11-50 employees
When the product works, there is really nothing to fix, but they can allow different types of backups, such as differential or incremental backups.
President at IT1 Service
 

Setup Cost

Acronis Disaster Recovery pricing is valued for enterprise features but is seen as costly, with preference for perpetual licenses.
Infrascale Backup offers flexible pricing and responsive support, appealing to small enterprises, though costs can vary and seem complex.
The pricing for Acronis products has increased by 10% to 15% over the past few years, making it challenging for existing customers to accommodate the rising costs annually.
Technical Director at Tecstaq
Acronis Disaster Recovery is fairly priced.
Senior Engeneer at Telco Systems
The price for Acronis Disaster Recovery is fair from the perspective of features, but for Indian customers and in light of the competition, it would be better if the price were a little lower to pitch services more effectively.
Technology Specialist at Ideeya technologies
To someone considering Infrascale but is concerned about the price, I would say that they should get Infrascale's service no matter what it costs because any downtime or any loss of data is substantially worse than any cost for backup.
President at IT1 Service
We recently renewed one of our agreements with them, and even though we were going to renew anyway, they added more margin in terms of a discount for us for renewing early.
Co-Founder | Director | CTO | vCISO | Lead Consultant Infrastructure & Cloud at UBIQUITY Ltd
The per-terabyte pricing is very competitive compared to the others.
President at a media company with 11-50 employees
 

Valuable Features

Acronis Disaster Recovery provides robust backup, easy scaling, cloud integration, and automation, enhancing efficiency with user-friendly features.
Infrascale Dashboard is valued for its ease, reliable backup, intuitive disaster recovery, and seamless local and cloud options.
The ability to automate the backup solution and recover entire mailboxes or even granular-level emails is very good for restoration and backup.
Associate Product Executive at Connex Information Technologies
For data recovery, when we lose a server, we are able to restore it in place with the click of a button.
Senior Engeneer at Telco Systems
Backup is crucial as it allows data recovery.
Technical Director at Tecstaq
Performing backup and recovery can be done very intuitively with the solution and the interface that is part of the solution.
President at a media company with 11-50 employees
What I like the most about it is that backups and restores are simple, straightforward, and clean.
President at IT1 Service
 

Categories and Ranking

Acronis Disaster Recovery
Ranking in Disaster Recovery (DR) Software
13th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
18
Ranking in other categories
No ranking in other categories
Infrascale Backup & Disaste...
Ranking in Disaster Recovery (DR) Software
15th
Average Rating
9.2
Reviews Sentiment
6.8
Number of Reviews
18
Ranking in other categories
Backup and Recovery (27th), Cloud Backup (24th), Disaster Recovery as a Service (6th), SaaS Backup (13th)
 

Mindshare comparison

As of March 2026, in the Disaster Recovery (DR) Software category, the mindshare of Acronis Disaster Recovery is 1.5%, up from 0.4% compared to the previous year. The mindshare of Infrascale Backup & Disaster Recovery is 1.5%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Disaster Recovery (DR) Software Mindshare Distribution
ProductMindshare (%)
Acronis Disaster Recovery1.5%
Infrascale Backup & Disaster Recovery1.5%
Other97.0%
Disaster Recovery (DR) Software
 

Featured Reviews

SB
Technology Specialist at Ideeya technologies
Effective data recovery with strong backup features
I am not using the blockchain-based data integrity verification feature. We have not implemented proactive ransomware protection and anti-malware features, so they have not been helpful to my customers. For shared drives, when configuring SharePoint services for backup, licensing becomes difficult to understand, so that would be a point of interest for improvement. The licensing features should be improved. The licensing for SharePoint should be more visible for SharePoint services backup to make it more feasible and understandable. In terms of management, group management is not available for bulk activities, which I have previously given feedback on in a training session conducted by Acronis. If you want to do any recovery for bulk users, the option for bulk activities is not available in Acronis currently. Bulk activity should be available. Technical support from Acronis requires some improvisation; we do not get on-time support, and we face issues connecting with the account manager, which needs to be improved.
HS
President at LET US DEAL WITH IT, LLC
Backups and restores are easy and we can do on-site disaster recovery within minutes
The benefits of using Infrascale Backup & Disaster Recovery become evident very quickly. You have the solution on-prem and can restore files and servers on-prem as well. You can set up certain virtual machines on-prem if you need them. If a machine goes down or has an error, you can put the machines into the cloud, which is very important if there's a fire or a disaster, where you really have to get the business working again. It's very quick. I saw those benefits immediately; that was one of the reasons we moved certain customers over to the Infrascale solution. They had different solutions in place before and were not happy with the amount of time it took to restore data or perform disaster recovery. We tested it out and ran some server restores before signing the customer up for the solution. It is very important for my organization that Infrascale Backup & Disaster Recovery is available via a single dashboard. I have multiple customers, so being able to see all of them in one single dashboard and drill deeper into the servers is very important for me. Infrascale's unified dashboard has helped me save time. Infrascale's ability to restore data is great, fast, and very efficient.
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Top Industries

By visitors reading reviews
Comms Service Provider
18%
Marketing Services Firm
16%
University
9%
Financial Services Firm
9%
Healthcare Company
16%
Computer Software Company
9%
Outsourcing Company
9%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise1
Large Enterprise3
By reviewers
Company SizeCount
Small Business17
Large Enterprise2
 

Questions from the Community

What is your experience regarding pricing and costs for Acronis Disaster Recovery?
Acronis Disaster Recovery is very reasonably priced for this product. While it might be expensive for users in Egypt, I believe the benefits justify the cost.
What needs improvement with Acronis Disaster Recovery?
For new users, providing GIF animations for the methods or steps in Acronis Disaster Recovery would be helpful for step-by-step backup or data restoration. There is currently a method with video re...
What is your primary use case for Acronis Disaster Recovery?
It is for my server data, the database server, email server, and those are my main use cases for Acronis Disaster Recovery.
What is your experience regarding pricing and costs for Infrascale Platform?
The pricing of Infrascale Backup &amp; Disaster Recovery is premium; if it went down, I would definitely be happy, but I don't want to see it go up. Their margin from what they're wholesale and the...
What needs improvement with Infrascale Platform?
What I would like to see improved or enhanced in Infrascale Backup &amp; Disaster Recovery includes additional features for scalability.
What is your primary use case for Infrascale Platform?
I can describe a few use cases for Infrascale Backup &amp; Disaster Recovery, which we primarily use for data protection and recovery.
 

Also Known As

Acronis DRaaS
Infrascale Platform
 

Overview

 

Sample Customers

Bristows LLP, Davis Wright Tremaine, LLP
MSPs servicing small and mid-size companies VARs servicing mid-sized companies Direct SMB or mid-sized companies
Find out what your peers are saying about Acronis Disaster Recovery vs. Infrascale Backup & Disaster Recovery and other solutions. Updated: March 2026.
884,933 professionals have used our research since 2012.