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Acronis Disaster Recovery vs Infrascale Backup & Disaster Recovery comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.6
Acronis Disaster Recovery offers reliable data restoration, cost savings, and fast recovery, proving invaluable against modern threats and hardware failures.
Sentiment score
6.1
<p>Infrascale Backup &amp; Disaster Recovery enhances profitability, efficiency, and reliability by reducing downtime, recovery times, and management costs.</p>
My customers are finding value in Acronis Disaster Recovery, as they are happy with the tool and continue to use the services after facing many situations where they found it useful and got good returns on their investment.
Technology Specialist at Ideeya technologies
Acronis regularly introduces new features to meet customer needs, which can lead to efficiencies.
Technical Director at Tecstaq
The unified dashboard saves us one to two hours per week, while automated backup and simple recovery have reduced the effort required from our IT team.
Manager Technical Operations at a outsourcing company with 201-500 employees
 

Customer Service

Sentiment score
7.0
Acronis Disaster Recovery offers reliable support praised for expertise, though improvements in response time and outage management are needed.
Sentiment score
7.0
Infrascale's customer service is responsive and expert, resolving issues quickly with improved satisfaction and proactive support monitoring.
A high-level technical team should be accessible swiftly to minimize customer downtime.
Technical Director at Tecstaq
The technical support is reliable and efficient.
Senior Engeneer at Telco Systems
We face issues connecting with the account manager, which needs to be improved.
Technology Specialist at Ideeya technologies
The right expertise, a timely response, and being able to get to the right person to help you resolve the problem are very important.
President at a media company with 11-50 employees
Their average mean time to resolve open tickets is an hour.
President at IT1 Service
The most valuable aspects of Infrascale’s support for my company are the turnaround time and the resolution time.
President at LET US DEAL WITH IT, LLC
 

Scalability Issues

Sentiment score
7.4
Acronis Disaster Recovery is highly scalable and flexible, ideal for mid-sized businesses but costly for large enterprises.
Sentiment score
5.3
<p>Infrascale Backup &amp; Disaster Recovery offers scalable solutions, though hardware limitations impact seamless expansion and optimal performance.</p>
If you set it up with a particular template and want to scale, you can always go to the template and edit and select a different template, demonstrating its scalability.
Technical Support Engineer at a tech services company with 11-50 employees
The scalability of Acronis Disaster Recovery is good, and I would rate it an eight out of ten.
Senior Engeneer at Telco Systems
It is easy to scale; you can directly add licenses for scalability.
Technology Specialist at Ideeya technologies
One person can manage hundreds and hundreds of endpoints without any issues.
President at IT1 Service
 

Stability Issues

Sentiment score
8.1
Acronis Disaster Recovery is stable and reliable, with users praising its performance despite early issues, especially in disasters.
Sentiment score
7.6
<p>Infrascale Backup &amp; Disaster Recovery is stable and reliable, with high ratings and effective support for minor issues.</p>
We have not experienced any downtime, bugs, or glitches.
Senior Engeneer at Telco Systems
I would rate the stability a ten out of ten.
President at IT1 Service
There was a recent announcement in terms of moving Infrascale to the cloud, which makes it easier for the customer in terms of usability.
President at a media company with 11-50 employees
 

Room For Improvement

Acronis Disaster Recovery requires enhancements in backup, support, cost management, security, customization, and clearer documentation for international clients.
<p>Infrascale Backup &amp; Disaster Recovery needs better security, data diversity, UI, tech support, analytics, cloud integration, and training materials.</p>
They could also enhance endpoint security by integrating EDR within the security framework.
Technical Director at Tecstaq
For the backup to compete in the enterprise market, there must be improvements.
Associate Product Executive at Connex Information Technologies
If a server is completely offline and destroyed, the system should offer an intelligent response, providing options to start recovery without requiring manual intervention from engineers.
Senior Engeneer at Telco Systems
Many customers do not rely on just one cloud provider and want to work with multiple clouds.
President at a media company with 11-50 employees
Having more advanced dashboards and executive-level reporting would help with compliance tracking and management visibility.
Cloud Security Architect at a insurance company with 501-1,000 employees
When the product works, there is really nothing to fix, but they can allow different types of backups, such as differential or incremental backups.
President at IT1 Service
 

Setup Cost

Acronis Disaster Recovery's pricing is seen as justified for its features, despite recent increases and regional cost perceptions.
Infrascale Backup offers flexible, premium pricing with strong support, ideal for enterprises and MSPs despite some clarity concerns.
The pricing for Acronis products has increased by 10% to 15% over the past few years, making it challenging for existing customers to accommodate the rising costs annually.
Technical Director at Tecstaq
Acronis Disaster Recovery is fairly priced.
Senior Engeneer at Telco Systems
The price for Acronis Disaster Recovery is fair from the perspective of features, but for Indian customers and in light of the competition, it would be better if the price were a little lower to pitch services more effectively.
Technology Specialist at Ideeya technologies
To someone considering Infrascale but is concerned about the price, I would say that they should get Infrascale's service no matter what it costs because any downtime or any loss of data is substantially worse than any cost for backup.
President at IT1 Service
We recently renewed one of our agreements with them, and even though we were going to renew anyway, they added more margin in terms of a discount for us for renewing early.
Co-Founder | Director | CTO | vCISO | Lead Consultant Infrastructure & Cloud at UBIQUITY Ltd
Having a more transparent pricing option would help with planning and budgeting.
Manager Technical Operations at a outsourcing company with 201-500 employees
 

Valuable Features

Acronis Disaster Recovery provides efficient backup, strong encryption, and automation, minimizing downtime with seamless restoration and advanced recovery options.
<p>Infrascale Backup &amp; Disaster Recovery provides fast, flexible, and secure data protection, offering ease of use and comprehensive recovery features.</p>
The ability to automate the backup solution and recover entire mailboxes or even granular-level emails is very good for restoration and backup.
Associate Product Executive at Connex Information Technologies
For data recovery, when we lose a server, we are able to restore it in place with the click of a button.
Senior Engeneer at Telco Systems
The automation failback feature in Acronis Disaster Recovery is very helpful and very seamless, requiring only one click to initiate the failback, and Acronis does the rest automatically.
Technical Support Engineer at a tech services company with 11-50 employees
Performing backup and recovery can be done very intuitively with the solution and the interface that is part of the solution.
President at a media company with 11-50 employees
What I like the most about it is that backups and restores are simple, straightforward, and clean.
President at IT1 Service
 

Categories and Ranking

Acronis Disaster Recovery
Ranking in Disaster Recovery (DR) Software
22nd
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
19
Ranking in other categories
No ranking in other categories
Infrascale Backup & Disaste...
Ranking in Disaster Recovery (DR) Software
12th
Average Rating
8.8
Reviews Sentiment
6.5
Number of Reviews
23
Ranking in other categories
Backup and Recovery (16th), Cloud Backup (14th), Disaster Recovery as a Service (5th), SaaS Backup (9th)
 

Mindshare comparison

As of November 2026, in the Disaster Recovery (DR) Software category, the mindshare of Acronis Disaster Recovery is 1.7%, up from 0.6% compared to the previous year. The mindshare of Infrascale Backup & Disaster Recovery is 2.6%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Disaster Recovery (DR) Software Mindshare Distribution
ProductMindshare (%)
Infrascale Backup & Disaster Recovery2.6%
Acronis Disaster Recovery1.7%
Other95.7%
Disaster Recovery (DR) Software
 

Featured Reviews

SB
Technology Specialist at Ideeya technologies
Effective data recovery with strong backup features
I am not using the blockchain-based data integrity verification feature. We have not implemented proactive ransomware protection and anti-malware features, so they have not been helpful to my customers. For shared drives, when configuring SharePoint services for backup, licensing becomes difficult to understand, so that would be a point of interest for improvement. The licensing features should be improved. The licensing for SharePoint should be more visible for SharePoint services backup to make it more feasible and understandable. In terms of management, group management is not available for bulk activities, which I have previously given feedback on in a training session conducted by Acronis. If you want to do any recovery for bulk users, the option for bulk activities is not available in Acronis currently. Bulk activity should be available. Technical support from Acronis requires some improvisation; we do not get on-time support, and we face issues connecting with the account manager, which needs to be improved.
Vivek_Jaiswal - PeerSpot reviewer
Security Engineer at LTI Mindtree
Cloud backups have strengthened ransomware recovery and now protect critical business data
I see several areas where Infrascale Backup & Disaster Recovery could be improved. First is the architectural design and configuration, along with operational maturity, as well as security integration. The performance of support can definitely be improved with easier on-call support features for P1 and P2 incidents. Getting quick support from the vendor during major recoveries or disasters would be greatly appreciated. Additionally, improving the strength of ransomware protections, addressing critical gaps in deployments, enforcing backup immutability policies, and making disaster recovery testing routine instead of an ad hoc process are important. Validating that I can quickly recover data should be a priority, and improved runbooks or operational maturity platforms would be beneficial for data recovery from critical incidents.
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Top Industries

By visitors reading reviews
Outsourcing Company
17%
Financial Services Firm
17%
Construction Company
12%
Comms Service Provider
8%
Outsourcing Company
15%
Construction Company
10%
Healthcare Company
10%
Comms Service Provider
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise1
Large Enterprise3
By reviewers
Company SizeCount
Small Business25
Midsize Enterprise4
Large Enterprise7
 

Questions from the Community

What is your experience regarding pricing and costs for Acronis Disaster Recovery?
Acronis Disaster Recovery is very reasonably priced for this product. While it might be expensive for users in Egypt, I believe the benefits justify the cost.
What needs improvement with Acronis Disaster Recovery?
Apart from the cost, which is one aspect, there is no improvement I can think of at the moment for Acronis Disaster Recovery. The only area for improvement is the price.
What is your primary use case for Acronis Disaster Recovery?
If our clients want to have their servers to be highly available, we mainly use Acronis Disaster Recovery. In the event that there is an issue with their servers in the production site at the offic...
What is your experience regarding pricing and costs for Infrascale Platform?
Currently, there have been no surprises or challenges in pricing, setup costs, or licensing since I am still in the evaluation phase and not focused on costs at the licensing level.
What needs improvement with Infrascale Platform?
Regarding how Infrascale Backup &amp; Disaster Recovery can be improved, I notice agent-based backing up is, in my opinion, limited, and that is definitely not a great sign. I am also recognizing t...
What is your primary use case for Infrascale Platform?
I am currently using Infrascale Backup &amp; Disaster Recovery, which is in review at this time. My main use case for considering Infrascale Backup &amp; Disaster Recovery is the principal concern ...
 

Also Known As

Acronis DRaaS
Infrascale Platform
 

Overview

 

Sample Customers

Bristows LLP, Davis Wright Tremaine, LLP
MSPs servicing small and mid-size companies VARs servicing mid-sized companies Direct SMB or mid-sized companies
Find out what your peers are saying about Acronis Disaster Recovery vs. Infrascale Backup & Disaster Recovery and other solutions. Updated: November 2026.
920,929 professionals have used our research since 2012.