

Infrascale Backup & Disaster Recovery and Acronis Disaster Recovery offer robust solutions in backup and disaster recovery. Reviews indicate a preference for Infrascale's pricing model due to cost-effectiveness, while Acronis is favored for its advanced features.
Features: Infrascale is valued for straightforward use, quick VM boot during disasters, options for on-premise and cloud deployment, and its Critical Server Insurance feature. Acronis is praised for robust backup and recovery functionalities, file-level backups, and DR failover capabilities, providing comprehensive disaster management features.
Room for Improvement: Infrascale users desire more bandwidth control, simpler product upgrades, wider geographical data replication, and better integration. Acronis users suggest enhancements like real-time backup, cross-platform support, improved documentation, and more competitive pricing.
Ease of Deployment and Customer Service: Both Infrascale and Acronis offer flexible deployment options in hybrid and on-premises environments. Infrascale's support service has improved significantly, offering proactive, customer-centric service. Acronis provides reliable customer support, enhancing deployment outcomes.
Pricing and ROI: Infrascale is recognized for competitive pricing and flexible licensing, leading to favorable ROI for smaller enterprises. Acronis, though pricier, offers substantial features that justify the cost for larger enterprises, providing satisfactory ROI.
My customers are finding value in Acronis Disaster Recovery, as they are happy with the tool and continue to use the services after facing many situations where they found it useful and got good returns on their investment.
Acronis regularly introduces new features to meet customer needs, which can lead to efficiencies.
A high-level technical team should be accessible swiftly to minimize customer downtime.
The technical support is reliable and efficient.
We face issues connecting with the account manager, which needs to be improved.
The right expertise, a timely response, and being able to get to the right person to help you resolve the problem are very important.
Their average mean time to resolve open tickets is an hour.
The most valuable aspects of Infrascale’s support for my company are the turnaround time and the resolution time.
If you set it up with a particular template and want to scale, you can always go to the template and edit and select a different template, demonstrating its scalability.
The scalability of Acronis Disaster Recovery is good, and I would rate it an eight out of ten.
It is easy to scale; you can directly add licenses for scalability.
One person can manage hundreds and hundreds of endpoints without any issues.
We have not experienced any downtime, bugs, or glitches.
I would rate the stability a ten out of ten.
There was a recent announcement in terms of moving Infrascale to the cloud, which makes it easier for the customer in terms of usability.
They could also enhance endpoint security by integrating EDR within the security framework.
For the backup to compete in the enterprise market, there must be improvements.
If a server is completely offline and destroyed, the system should offer an intelligent response, providing options to start recovery without requiring manual intervention from engineers.
Many customers do not rely on just one cloud provider and want to work with multiple clouds.
When the product works, there is really nothing to fix, but they can allow different types of backups, such as differential or incremental backups.
The pricing for Acronis products has increased by 10% to 15% over the past few years, making it challenging for existing customers to accommodate the rising costs annually.
Acronis Disaster Recovery is fairly priced.
The price for Acronis Disaster Recovery is fair from the perspective of features, but for Indian customers and in light of the competition, it would be better if the price were a little lower to pitch services more effectively.
To someone considering Infrascale but is concerned about the price, I would say that they should get Infrascale's service no matter what it costs because any downtime or any loss of data is substantially worse than any cost for backup.
We recently renewed one of our agreements with them, and even though we were going to renew anyway, they added more margin in terms of a discount for us for renewing early.
The per-terabyte pricing is very competitive compared to the others.
The ability to automate the backup solution and recover entire mailboxes or even granular-level emails is very good for restoration and backup.
For data recovery, when we lose a server, we are able to restore it in place with the click of a button.
The automation failback feature in Acronis Disaster Recovery is very helpful and very seamless, requiring only one click to initiate the failback, and Acronis does the rest automatically.
Performing backup and recovery can be done very intuitively with the solution and the interface that is part of the solution.
What I like the most about it is that backups and restores are simple, straightforward, and clean.
| Product | Mindshare (%) |
|---|---|
| Acronis Disaster Recovery | 1.6% |
| Infrascale Backup & Disaster Recovery | 2.1% |
| Other | 96.3% |

| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 1 |
| Large Enterprise | 3 |
| Company Size | Count |
|---|---|
| Small Business | 18 |
| Large Enterprise | 4 |
Acronis Disaster Recovery provides seamless data protection with efficient backup, recovery, and cloud switchover capabilities. It eliminates downtime with automation and integrated malware scanning, securing critical servers.
Acronis Disaster Recovery features an intuitive single console for streamlined management, offering comprehensive solutions for patch management, email security, automated disaster tests, and failover capabilities. Its point-in-time recovery and imaging capability ensure data integrity while enabling rapid cloud switchovers. Integration with cloud platforms and single-click recovery enhance operational efficiency, although supporting more Linux versions and appliances, improved documentation, and better licensing visibility remain areas for enhancement.
What are the most important features?In industries like pharma, education, and manufacturing, Acronis Disaster Recovery is vital for safeguarding data against threats like ransomware. It offers reliable on-cloud backup and rapid failover capabilities during server failures, protecting critical systems and ensuring business continuity.
Infrascale Backup & Disaster Recovery enables quick disaster recovery with features like centralized management, fast recovery, and Critical Server Insurance. Its platform ensures data security and operational resilience, appealing to businesses needing reliable disaster recovery.
Infrascale Backup & Disaster Recovery offers an efficient, transparent backup process with a robust platform that provides data security through deduplication, compression, and encryption. It supports easy deployment, manages backups under a unified dashboard, and allows businesses to spin up VMs locally or in the cloud without additional fees. While it provides a user-friendly interface, opportunities exist for modernizing interfaces and enhancing reporting. Users desire scalable analytics, better alerts, simplified pricing, diverse replication, and improved tech support.
What are the most important features of Infrascale Backup & Disaster Recovery?Infrascale Backup & Disaster Recovery is employed by businesses to protect critical data, including file servers and cloud environments. Managed service providers leverage its capabilities for virtual server protection, ensuring no service disruption and fast recovery from accidental deletions or ransomware. Industries such as publishing and healthcare rely on its rapid recovery capabilities to maintain critical operations and manage sensitive data effectively.
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