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Active Roles by One Identity vs SAP Customer Data Cloud comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Active Roles by One Identity
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
92
Ranking in other categories
User Provisioning Software (3rd), Active Directory Management (1st), Non-Human Identity Management (NHIM) (1st)
SAP Customer Data Cloud
Average Rating
8.0
Number of Reviews
2
Ranking in other categories
Social Login (1st)
 

Mindshare comparison

Active Roles by One Identity and SAP Customer Data Cloud aren’t in the same category and serve different purposes. Active Roles by One Identity is designed for Active Directory Management and holds a mindshare of 11.7%, up 10.4% compared to last year.
SAP Customer Data Cloud, on the other hand, focuses on Social Login, holds 28.7% mindshare, up 27.3% since last year.
Active Directory Management Mindshare Distribution
ProductMindshare (%)
Active Roles by One Identity11.7%
Netwrix Auditor10.1%
ManageEngine ADManager Plus8.3%
Other69.9%
Active Directory Management
Social Login Mindshare Distribution
ProductMindshare (%)
SAP Customer Data Cloud28.7%
LoginRadius32.4%
Akamai Identity Cloud23.4%
Other15.5%
Social Login
 

Featured Reviews

Puru Solanki ( ITIL. CISM , CCSP ) - PeerSpot reviewer
IT Head at Citadel Global
Automation has streamlined onboarding and governance and delivers faster, more secure access
Overall, we are very satisfied with Active Roles by One Identity, but there are a few areas that could be improved. The user interface could be more modern and intuitive, especially for new administrators. Some advanced configuration and policy settings have a steep learning curve and could be simplified. We would also like to see more built-in integrations with cloud platforms and SaaS applications, along with additional out-of-the-box reporting templates. These improvements would make the product even easier and more flexible for organizations managing hybrid environments. One thing that would make our daily work even smoother is having more ready-to-use templates for common administrative tasks and reports. This would reduce the need for customization and help teams get up and running more quickly. Additionally, faster and simpler synchronization for hybrid and cloud environments would be beneficial, especially for organizations managing both on-premises and cloud identities. More detailed documentation and guided setup for advanced features would help new administrators learn the platform faster and more easily. One additional improvement I would like to see for Active Roles by One Identity is a better built-in dashboard with more real-time insights into identity and access activities. It would be helpful if upgrades and migrations were simpler and required less planning. Finally, expanding native integrations with more cloud services and third-party applications would make the platform even more versatile and reliable. These enhancements would improve the overall user experience while keeping the product's strong security and automation capabilities.
it_user1549194 - PeerSpot reviewer
Specialist Programmer at a tech services company with 10,001+ employees
Customizable, enhances security, and the Consent Management functionality is helpful
Gigya is a CIAM that provides registration as a service. It can be used for setting up SSO or federated SSO between different sites. It also provides the solution for consent and preference management. Screens and automated emails to customers can be highly customized, and it also provides drag…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One Identity Active Roles provides strong automation capabilities that significantly reduce manual administrative work, with one especially helpful example being automated employee onboarding, where user accounts, group membership, permissions, and mailbox access are assigned automatically based on the employee's department or role."
"One Identity Active Roles has positively impacted our organization by improving operational efficiency, strengthening governance, and reducing manual administrative effort within Active Directory and identity management operations."
"One positive impact we noticed from One Identity Active Roles was improved operational efficiency; earlier, many user management tasks were handled manually, which took more time and sometimes created inconsistencies, but using intelligent role-based workflows and automation made onboarding and access modification faster and more standardized, and we also saw better control over privileged access since permissions were delegated properly, reducing high-level administrative rights, which improved accountability and balanced security with operational speed."
"Active Roles by One Identity has positively impacted my organization by helping us make user access more consistent, reliable, and easier to manage, so our team spends less time on manual permission changes."
"There are a lot of other benefits that we take advantage of that are above and beyond the native Active Directory functions that Microsoft provides."
"One Identity Active Roles absolutely helps reduce identity-based breaches, making it very seamless for our user base to ensure that folks in specific positions have the least privileged access possible across our for-profit healthcare conglomerate with thirty states and over fifty community hospitals under a single Active Directory domain."
"Instead of deleting accounts, we like the deprovision option so that we can reverse any accidental deletions. It also gives a higher level of quality control in terms of enforcing any number of variables, such as making sure that an account has a description entered before the account can be created. We can backtrack and know the history of it that way."
"One Identity Active Roles brings a positive impact to organizations in that they will start realizing the ROI in a much faster manner because the implementation time is very short and it is easy to use."
"In our first year using the product we were able to save over double the cost of the product in vendor and maintenance fees."
"SAP CDC is very easy to use and the best part about this tool is its documentation."
"It has enhanced the security and customer satisfaction of our customers."
 

Cons

"The user interface could be more modern and intuitive, especially for new administrators."
"The main improvement I would suggest for One Identity Active Roles is making the UI and policy configuration more intuitive."
"Customer support is rated six. Sometimes having a fix for a bug takes too much time. While in production, issues tend to take a while to resolve."
"The user interface needs to be more modern and scalable. There are certain screen resolutions where the product is unusable."
"I've had a difficult time getting it to cooperate with Azure in the cloud and, while the support staff are very good and very knowledgeable, what they assist with just on a call doesn't go deep enough to help with a number of issues. The answer that comes back is that we'd have to start an engagement with Professional Services, which is fine but that takes time to schedule and it takes budget."
"One specific issue I have encountered recently is that the interface and workflow configuration can become complex and less intuitive, especially when managing multiple approval steps or modifying existing workflows, which sometimes requires deeper scripting or backend adjustments, so more user-friendly and visual workflow design would be a great improvement."
"The initial setup of One Identity Active Roles can be more simplified."
"For mid-sized to small companies, I do not know if it would be that useful, considering the tool's purpose."
"The user access and authorization features need to be improved. I have struggled to give different access to different users in the same application."
"I would like to see Gigya implement additional disaster recovery systems."
 

Pricing and Cost Advice

"It's expensive."
"The pricing is high. I have not been involved with the renewal or cost aspect, but I know it is not cheap by any means. However, it is very useful for our environment."
"The price is reasonable. It costs us about 1 million Danish kroner annually, and we also spend about half as much on consultants."
"It's fairly priced."
"The pricing is on the higher end."
"The pricing for Active Roles is expensive but not as expensive as other solutions like Okta."
"The licensing model is a simple user-based model, not that much complicated."
Information not available
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Top Industries

By visitors reading reviews
Outsourcing Company
26%
Healthcare Company
9%
Financial Services Firm
8%
Computer Software Company
8%
Manufacturing Company
13%
Comms Service Provider
8%
Computer Software Company
7%
Construction Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business99
Midsize Enterprise19
Large Enterprise46
No data available
 

Questions from the Community

What needs improvement with One Identity Active Roles?
To improve Active Roles by One Identity, I would like to see more automation around role assignment and access reviews, along with better reporting and an easier-to-use dashboard. While the integra...
What is your primary use case for One Identity Active Roles?
My main use case for Active Roles by One Identity involves managing user access and roles across different applications while ensuring users have the right permissions based on their responsibiliti...
Ask a question
Earn 20 points
 

Also Known As

Quest Active Roles
Gigya Customer Identity Management
 

Overview

 

Sample Customers

City of Frankfurt, Moore Public Schools, George Washington University, Transavia Airlines, Howard County, MD. See all stories at OneIdentity.com/casestudies
Nutricia-Danone, ESI, Frontier Communications, Medialaan, Verizon Wireless, Talpa Media
Find out what your peers are saying about One Identity, Netwrix, Microsoft and others in Active Directory Management. Updated: October 2026.
920,769 professionals have used our research since 2012.