

Pega Platform and Adobe ColdFusion are competitors in application development. Pega Platform is often seen to have the upper hand in customer support and pricing, while Adobe ColdFusion is favored for its extensive features.
Features: Pega Platform offers a visual process designer, AI-based decisioning, and a comprehensive library of pre-built components. Adobe ColdFusion is praised for its rapid application development, flexible integration, and strong security features.
Room for Improvement: Pega Platform could enhance its integration flexibility, expand its feature set, and improve traditional application development capabilities. Adobe ColdFusion might benefit from increasing scalability options, streamlining deployment processes, and enhancing its customer engagement tools.
Ease of Deployment and Customer Service: Pega Platform supports cloud-native deployment for easy scalability and automation, with highly responsive customer service. Adobe ColdFusion offers both on-premise and cloud deployment options, backed by detailed documentation and a supportive community.
Pricing and ROI: Pega Platform generally offers a lower initial cost, making it cost-effective given its feature-to-price ratio, with a positive ROI through efficiency. Adobe ColdFusion, while having a higher setup cost, justifies this with its robust features, yielding strong ROI in high-demand environments.
I estimate that projects take days rather than weeks when using Pega Platform compared to traditional coding.
Pega Platform has positively impacted my organization, as they were using different technology before and have seen tremendous success and return on investment, so they are very happy.
The technical support from Pega is very low, rating a one or two out of ten.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
Pega's technical support team is very helpful.
Currently, big banking providers and insurance providers, even the members for healthcare payers, are using more than millions of operations on a daily or weekly basis.
For customer interactions, while the Pega Platform's AI-based decisioning and predictive analytics are great, the Process AI is not very popular yet, as it works on process data rather than customer data.
There are always areas for improvement, which they are addressing in every part of the patch releases.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
The pricing is expensive, and this is an issue.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
From a licensing perspective, it is higher than the competition.
With Pega Platform, the development process becomes faster. For example, coding an application can take a couple of weeks or months but can be done in weeks using Pega Platform.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
The best feature is case management, which is so automated and does most of the things out of the box without requiring a lot of customizations.
| Product | Market Share (%) |
|---|---|
| Pega Platform | 5.7% |
| Adobe ColdFusion | 1.4% |
| Other | 92.9% |


| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 16 |
| Large Enterprise | 69 |
Adobe ColdFusion is a powerful server-side programming language for website and internal solution development. It is rapid application development (RAD) product that is easy to learn, well maintained, easily scalable in a clustered environment, stable, and can be integrated with various services.
The solution has helped organizations improve productivity and efficiency by developing tools that address specific needs and becoming safer using the product. Adobe ColdFusion is an excellent choice for organizations looking for a powerful and easy-to-use server-side programming language.
Pega Platform provides flexible business process management with a focus on rapid application development and automation through a low-code approach, enhancing efficiency across sectors.
Pega Platform is renowned for its ability to streamline operations with robust automation features, including robotic process automation and decision-making capabilities. Its intuitive interface and workflow management contribute to a reputation for enhancing business processes. Although users face challenges with integration limitations and high licensing costs, they benefit from rapid deployment and efficient process adaptations. The unified architecture reduces complexity, while case management and integration services support digital transformations in sectors such as banking, insurance, and healthcare.
What are the key features of Pega Platform?
What benefits and ROI should users expect?
In industries like insurance, banking, healthcare, and government, Pega Platform is implemented to automate diverse workflows, supporting initiatives from claims processing to customer onboarding. Enterprises use Pega for case management and digital transformations, valuing its out-of-the-box integrations and real-time reporting capabilities to boost operational automation and enhance customer experiences.
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