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Alfabet IT Planning & Portfolio Management vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alfabet IT Planning & Portf...
Ranking in Project Portfolio Management
13th
Average Rating
7.6
Reviews Sentiment
7.9
Number of Reviews
4
Ranking in other categories
No ranking in other categories
ServiceNow Strategic Portfo...
Ranking in Project Portfolio Management
1st
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
35
Ranking in other categories
Enterprise Agile Planning Tools (3rd)
 

Mindshare comparison

As of June 2025, in the Project Portfolio Management category, the mindshare of Alfabet IT Planning & Portfolio Management is 2.2%, up from 2.1% compared to the previous year. The mindshare of ServiceNow Strategic Portfolio Management is 11.6%, down from 14.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Portfolio Management
 

Featured Reviews

MS
Helps us to implement and understand the status of our projects
The initial setup is straightforward. The solution's deployment takes around two months time. We have to set up the solution. We have to put in the data to ensure that the solution is working. We need to fill out our process, our tools, and our data. Two developers were involved in the deployment process. It is a self-maintained solution that requires updates from time to time. I rate the setup an eight out of ten.
Srinivasa Neelapu - PeerSpot reviewer
Strategies and goals are aligned with demands and partners, making it a strategic approach for the enterprise but the finance part needs improvement
SPM is definitely strong for project management, but its finance capabilities are not as robust. While there is a separate Financial Management product, it would be beneficial to have more out-of-the-box support for finance integrations within SPM. I’m not suggesting replacing systems like SAP for finance, but there should be better support for financial integrations. Currently, connecting to SaaS solutions is complicated, and getting into detailed financial calculations is challenging. Forecasting is manageable, but handling actual financials is not as straightforward. The finance area needs improvement, specifically making finance application integrations easier. Generic finance capabilities should be more user-friendly and integrated into SPM. Although they have started this journey, it hasn’t been fully released yet. There seems to be a roadmap, and once complete, it will be very useful. Additionally, incorporating a Q&A feature for entire strategies or project demands and enhancing text analytics within SPM would be beneficial.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The dashboard is the most valuable feature."
"Competitive in terms of research"
"The solution is scalable."
"The interface is extremely user-friendly."
"The most valuable features of ServiceNow Strategic Portfolio Management are the multiple methodology possibilities for projects. It has hybrid, traditional, and Agile capabilities. Additionally, the solution integrates well with other platforms, such as Microsoft Azure."
"The alignment feature between projects from the idea phase until it is finalized is highly valuable."
"ServiceNow support is awesome."
"It manages portfolios and aligns our current portfolio with internal changes."
"The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values."
 

Cons

"The user-experience, enhanced performance, and in-hand governance can be improved."
"The product does not give us the freedom to capture all the instances, test cases, and evidence."
"The price is too high."
"The cost could be improved. The solution is quite pricey."
"A major improvement we would like to see is definitely around agile management."
"We track salaries or paychecks of the resources. They change from time to time, such as every six months or every year. If they can come up with a default or out-of-the-box feature to manage those multiple payable costs so that we can automatically calculate the project costs rolled up. That would be the coolest feature that we can expect from ServiceNow. We would like to have an automatic feature to manage the payable costs. We should be able to manage or maintain multiple pay costs so that while calculating the project roll-up costs for individual projects, the respective pay costs in a particular period are picked up automatically from the backend. Currently, we have to customize that. It is doable. We have done it but through customization."
"The solution needs a few things in terms of resource management."
"Improvements in ServiceNow Strategic Portfolio Management could involve enhancing the project workbench, which currently shows every project to any project manager."
"The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex."
 

Pricing and Cost Advice

"The solution is expensive. There is a yearly licensing cost. There are no additional costs, only the standard license, and the cloud license."
"It is a little expensive. We are in Brazil, and for us, it is a little expensive."
"The solution is expensive."
"The tool is expensive."
"I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten."
"The pricing is negotiable based on the contract and licensing perspective."
"We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
"The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
"They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Computer Software Company
12%
Manufacturing Company
10%
Government
8%
Financial Services Firm
15%
Manufacturing Company
13%
Government
8%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Alfabet IT Planning & Portfolio Management?
The solution is expensive. There is a yearly licensing cost. There are no additional costs, only the standard license, and the cloud license.
What needs improvement with Alfabet IT Planning & Portfolio Management?
The user-experience, enhanced performance, and in-hand governance can be improved.
What do you like most about ServiceNow Strategic Portfolio Management?
We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network en...
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
The pricing is rated six, as it's relatively low-medium compared to other solutions. However, the value isn't fully justified when not all features are used. A pricing model adjustment is needed fo...
What needs improvement with ServiceNow Strategic Portfolio Management?
Improving configuration activities and productivity would be beneficial, as fresh graduates using the system require training to adapt. Additional online help or materials would ease the configurat...
 

Also Known As

planningIT, alfabet planningIT, Alfabet IT Planning and Portfolio Management
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

FUJITSU, Coca Cola, ING, CreditSuisse, CosmosDirekt, GTA, Echo Entertainment Group, Electrolux, Cern
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about Alfabet IT Planning & Portfolio Management vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: June 2025.
859,129 professionals have used our research since 2012.