Try our new research platform with insights from 80,000+ expert users

Alfabet IT Planning & Portfolio Management vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alfabet IT Planning & Portf...
Ranking in Project Portfolio Management
17th
Average Rating
7.6
Reviews Sentiment
7.9
Number of Reviews
4
Ranking in other categories
No ranking in other categories
ServiceNow Strategic Portfo...
Ranking in Project Portfolio Management
2nd
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
35
Ranking in other categories
Enterprise Agile Planning Tools (3rd)
 

Mindshare comparison

As of August 2025, in the Project Portfolio Management category, the mindshare of Alfabet IT Planning & Portfolio Management is 1.9%, down from 2.0% compared to the previous year. The mindshare of ServiceNow Strategic Portfolio Management is 11.2%, down from 13.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Portfolio Management
 

Featured Reviews

MS
Helps us to implement and understand the status of our projects
The initial setup is straightforward. The solution's deployment takes around two months time. We have to set up the solution. We have to put in the data to ensure that the solution is working. We need to fill out our process, our tools, and our data. Two developers were involved in the deployment process. It is a self-maintained solution that requires updates from time to time. I rate the setup an eight out of ten.
Vishal Savajiani - PeerSpot reviewer
Effective reporting and AI features enhance task tracking
The best feature is the effective reporting system for project portfolio and program management. It allows us to track tasks easily, create cost budgets for individual tasks, and is aligned with AI features. It's a comprehensive strategic project management tool, Agile tool, and business continuity tool. The platform consolidates multiple offerings into one module, eliminating the need to invest in siloed applications.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The dashboard is the most valuable feature."
"The new feature includes different lenses, such as the organizational lens or project manager lens, allowing us to view data through various perspectives. Previously, the journey started with demand, project, and idea management."
"The most valuable features of ServiceNow Strategic Portfolio Management are the multiple methodology possibilities for projects. It has hybrid, traditional, and Agile capabilities. Additionally, the solution integrates well with other platforms, such as Microsoft Azure."
"The solution offers a lot of opportunities for integrations. We can integrate with Slack, Azure, all the API alternatives, etc. There's a lot of integration modules provided."
"As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira."
"It manages portfolios and aligns our current portfolio with internal changes."
"The stability is excellent. ServiceNow is one of the leading platforms when it comes to stability."
"We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network engineering teams. When there's an issue at the product or network level, we raise a ticket, and our team works together to resolve it."
"The performance is good."
 

Cons

"The user-experience, enhanced performance, and in-hand governance can be improved."
"ServiceNow Strategic Portfolio Management must improve its interface, which is not very interactive or user-friendly compared to other tools like Zendesk. The real-time reporting feature doesn't help much in our decision-making process. It's quite complex to use and lacks the rich features needed for visualization. Overall, I find it to be very poor."
"It could be more user-friendly."
"SPM is definitely strong for project management, but its finance capabilities are not as robust."
"When we originally set it up, we had some kind of success manager free of charge, and now it's an additional charge over and above what we're paying."
"The solution needs a few things in terms of resource management."
"The product does not give us the freedom to capture all the instances, test cases, and evidence."
"A major improvement we would like to see is definitely around agile management."
"The only issue for us is the pricing. It’s quite high in comparison with the competition."
 

Pricing and Cost Advice

"The solution is expensive. There is a yearly licensing cost. There are no additional costs, only the standard license, and the cloud license."
"The pricing is negotiable based on the contract and licensing perspective."
"The solution was quite expensive."
"I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten."
"They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
"The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
"The tool is expensive."
"It is a little expensive. We are in Brazil, and for us, it is a little expensive."
"I would rate the cost as five out of ten."
report
Use our free recommendation engine to learn which Project Portfolio Management solutions are best for your needs.
865,384 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
19%
Manufacturing Company
12%
Computer Software Company
12%
Government
8%
Financial Services Firm
14%
Manufacturing Company
13%
Government
9%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about ServiceNow Strategic Portfolio Management?
We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network en...
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
The pricing is rated six, as it's relatively low-medium compared to other solutions. However, the value isn't fully justified when not all features are used. A pricing model adjustment is needed fo...
What needs improvement with ServiceNow Strategic Portfolio Management?
Based on observations, improvements in ServiceNow Strategic Portfolio Management could involve enhancing the project workbench, which currently shows every project to any project manager. Restricti...
 

Also Known As

planningIT, alfabet planningIT, Alfabet IT Planning and Portfolio Management
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

FUJITSU, Coca Cola, ING, CreditSuisse, CosmosDirekt, GTA, Echo Entertainment Group, Electrolux, Cern
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about Alfabet IT Planning & Portfolio Management vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.