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Atera vs Microsoft Windows Server Update Services comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.0
Atera boosts efficiency and cuts costs with remote management, software integration, fixed pricing, and automation, enhancing business value.
Sentiment score
3.3
Windows Server Update Services automates updates, reducing costs and crashes, while requiring minimal management due to its cloud-native design.
 

Customer Service

Sentiment score
8.5
Atera's support team offers quick resolution, accessible help, valued security measures, and improves through user feedback.
Sentiment score
4.5
Windows Server Update Services support varies, with some praising it and others citing delays and complex processes.
When you pay for the support, you are guaranteed resolution, and I don't think anybody else does that.
Premium support does not have any benefits.
There was a time when contacting the support agency was more straightforward.
 

Scalability Issues

Sentiment score
7.8
Atera is scalable for small to large companies, with intuitive setup and robust API integration, ideal for growth.
Sentiment score
5.6
Microsoft Windows Server Update Services is scalable and integrates well, but faces performance issues in large deployments.
Though there are options to use Microsoft MS SQL, it does not support more than 3,000 clients.
 

Stability Issues

Sentiment score
8.2
Atera is highly stable and reliable, with minor issues quickly addressed and regular updates enhancing functionality.
Sentiment score
4.5
Microsoft Windows Server Update Services is highly stable and reliable, with occasional minor issues but generally trusted by users.
 

Room For Improvement

Atera needs improved integration, support, and customization across identity management, mobile, network monitoring, and technician control features.
Users seek enhancements in WSUS's GUI, reporting, patch management, integration, stability, automation, documentation, and performance for better usability.
The inventory tool and the entire backend of Microsoft Windows Server Update Services is poorly coded. It's not very reliable, so you can tell when dealing with bad code, and it may work one day but may not work another.
 

Setup Cost

Atera's pricing model offers cost-effective scalability and predictability, with unlimited devices and savings compared to competitors, ideal for enterprises.
Windows Server Update Services is free but additional server licensing and deployment costs may impact budgeting for smaller enterprises.
It's a free service.
It's free.
 

Valuable Features

Atera provides robust remote access, automation, and monitoring tools, enhancing productivity and user satisfaction with its intuitive interface.
Microsoft Windows Server Update Services simplifies update management with AD integration, centralized deployment, policy control, automation, and scalability.
We can run commands such as PowerShell, batch scripts, and implement automation.
The ease of use and efficient reporting contribute significantly to my overall productivity.
Patch management is indeed valuable, however, the process to achieve it could be improved.
 

Categories and Ranking

Atera
Ranking in Patch Management
12th
Average Rating
9.2
Reviews Sentiment
7.8
Number of Reviews
15
Ranking in other categories
IT Service Management (ITSM) (13th), Remote Monitoring and Management (RMM) (5th)
Microsoft Windows Server Up...
Ranking in Patch Management
2nd
Average Rating
7.8
Reviews Sentiment
6.0
Number of Reviews
51
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Patch Management category, the mindshare of Atera is 4.4%, down from 5.1% compared to the previous year. The mindshare of Microsoft Windows Server Update Services is 5.5%, down from 10.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Patch Management
 

Featured Reviews

AV
Quick setup and efficient automation boost IT consulting services
It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could see the current configuration progress step-by-step, rather than relying solely on email and ticket systems. The task system for technicians could be improved by adding recurring task capabilities. This would allow technicians to have checkmarks and task lists they can mark off as completed. While scalability meets growing needs, there haven't been many additions in the last two years. They are adding new features gradually, but there is always room for improvement.
DilipMishra - PeerSpot reviewer
Manages security and compliance effectively for small to medium organizations
Microsoft Windows Server Update Services should improve its patching solution by providing offline patches because most customers are not willing to provide direct internet access to Microsoft cloud and don't want to expose their workstations through the internet. In those situations, Microsoft has limitations; most patches are totally dependent on internet access and they are not providing offline patches. Microsoft Windows Server Update Services is lacking detailed information such as different patch information, CVSS values, and an approval mechanism; some are giving classification wise, and some are giving product wise. Microsoft Windows Server Update Services does not provide detailed patching information. Individual machine-wise details are available, but for any centralized deployment, that is not available. It is only available on the WSUS server which has its limitations.
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Top Industries

By visitors reading reviews
Educational Organization
10%
Computer Software Company
8%
Comms Service Provider
8%
Retailer
7%
Computer Software Company
12%
Government
11%
Manufacturing Company
10%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Atera?
Pricing is low. It costs around 149 bucks per month.
What needs improvement with Atera?
It should improve its processes.
What is your primary use case for Atera?
Atera is integral to our daily operations. We use it for RMM, PSA, our ticket system, and contact with people. We also integrate it with different products.
What is your experience regarding pricing and costs for Microsoft Windows Server Update Services?
Regarding the cost, Microsoft Windows Server Update Services is reasonable.
What needs improvement with Microsoft Windows Server Update Services?
I wouldn't say any of the update services have great features. The only real advantage I have for having Microsoft Windows Server Update Services is if I know or have been informed of a bad update ...
 

Also Known As

No data available
Windows Server Update Services, Microsoft WSUS, WSUS, Microsoft Software Update Services, Software Update Services, Microsoft SUS, SUS, MS Windows Server Update Services
 

Overview

 

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera. 
Information Not Available
Find out what your peers are saying about Atera vs. Microsoft Windows Server Update Services and other solutions. Updated: July 2025.
865,295 professionals have used our research since 2012.